This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn More.
Hard Rock Cafe - Surfers Paradise
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Normally really good service and friendly staff, felt tonight person simply didn’t want to be there
Table full of dirty dishes (Cutlery and glassware) as tho a dirty dishwasher load was unpacked, Food Gunk on cutlery and glassware from previous users. Eventually replaced when we mentioned it but what we got, while seemingly clean still appeared to have smudge marks on them like the dishwasher didnt use good soap or something.
Food Terribly overpriced on some items, over $25 for mac and cheese, no price drop for opting to remove the chicken from it.
Another item, the chicken tenders came coated in a heap of chilli flakes but no mention of chilli on the menu which my dad cant eat due to heart burn and had to remove the coating in order to eat. (no offer to take it back, just a "oh sorry about that" from the staff)
The food was absoultely amazing, the service was fantastic and definetely helped me since i am vegan and didnt know what to choose. Will be back again!!!
Awesome food and service. Didn’t have the atmosphere that we are used to, but pretty sure that’s only because of COVID-19.
Great service, great food, good value for money.
Amazing manager!! Amazing food!!
Wait time on service was disgusting. Only one with a personality was the manager but unfortunately he only served us once. Ribs were dry, beans horrible. Expensive food for bad service.
Compared to other Hard Rock Cafe we have dined at around the globe, we left this one feeling rather disappointed. We were served out-of-date beer & raw meat. Our host, while he was friendly, did not check in to ask how our meals were or take orders for more drinks. Staff were hard to the get attention of. My partner had to walk over to the bar to grab a drink & the staff chose to ignore him - instead choosing to playing air drums. Needless to say he left the bar after ten minutes empty handed.
Only thing negative was asked for inside table and was seated outside
The ribs were delicious with the chips. Was abit cold outside but it is Winter. Staff were great!
Food was great as per usual. The service was amazing, everyone had a great attitude and were friendly and welcoming. Only downside were there were no glasses available for purchase in the retail store due to COVID delays in delivery
For $200 for a family of five, the kids meals portions were smaller than MacDonalds.
I have been to a lot of Hard Rock Cafes through out the world London, Paris, Italy, LA, SAN Fran, New York, KL, Singapore, Thailand, KL, Sydney, Melbourne and multiple other restaurants in many other locations and country’s, I have been to the Surfers restaurant numerous times. I have to say we had the worst meal, the worst service with the worst atmosphere I have ever had anywhere in the world. Disappointed doesn’t begin to describe my disappointment. Will I be going back absolutely NOT
The overall experience was disappointing compared to other Hard Rocks we have visited. We ordered the salmon which had a funky taste and our plate was full of broccoli which also tasted badly. Complained about our whole experience to Management and received the meal for free which was the best part of our experience. This outlet lowers the Hard Rock brand.
The staff were very friendly and the food was amazing. The place is so well decorated and loved the experience! I would definitely recommend hard rock café to anyone and would definitely visit again.
We ordered 3 meals and they forgot one meal all together ...the other 2 meals were horrible ...the chips tasted floury the macaroni tasted like packet stuff....never will I pay our food money for this type of food ...my very first visit as well
Incredible customer service, Noel was absolutely amazing and I personally want to thank him for such a great night! He made it that much better
Great service. Great steak. Great desserts However the music was not in sync with the video clips which I found annoying.
We went on a Wednesday night (With the COVID-19 restrictions) so it was quiet and not very many people. The staff were friendly and helpful and once we ordered it didn’t take too long before our food came out. I had the original HR burger and chips which were very nice and filling. The restaurant was clean and tidy and we felt very comfortable there.
Great service, and attendance to what we wanted. Food was excellent. Overall Hard Rock Cafe is outstanding in all aspects.
Limited menu offered due to COVID-19. Ordered fajitas that were lukewarm, tasteless, with old, brown guacamole. I was then charged $38 for this meal. I also ordered 2 bottomless soft drinks for $5 each. There was an issue with the post-mix so drinks were flat and tasted awful. They tried fixing the issue, couldn’t resolve it and still charged me full price for both. Not at all happy. I have been a loyal customer for years, with loyalty membership and everything but the last few meals over the last 6 months have been getting worse and worse. Exorbitant prices but underwhelming flavour. Portion sizes are reasonable though.
Great food, easy online booking, great table service, a must try
Staff were very attentive and food was delicious. They also seemed to be on top of Covid 19 requirements.
It wasn't their usual menu, but I guess due to COVID-19 allowances have to be made. We ordered a Cheese Bacon Burger, an Aussie Burger and the Brownie Sundae to be shared for dessert. All items were excellent, delivered quickly with efficient and courteous service. The price was reasonable and the venue provided its expected ambience. It certainly wasn't our first to a Hard Rock Café, and will not be our last. We have visited HRC's throughout Australia, and around the world and the Surfers Paradise HRC is equal to any we have visited previously.
Great place to eat. Service alot better then last time we came. Need more photos and memotabilia out on deck but other then that it was great. Food was also alot better then last time.
Absolutely amazing service, the quality and quantity of food that was served was amazing! We went Sunday it is now Tuesday and I am still full! Lol
We had spring rolls for entree the ribs for main and Oreo cheese cake to finish! I recommend the whole lot!
Food was over priced and small portions. Thickshake wasn't very thick and over priced. Waiter was hard to understand and not very helpful
Needs a refurb and be similar to Hard Rock in Honolulu. They had great options for the kids and meals came out on a plastic guitar.
We had a blast. Food was good, ribs were a little overcooked. Overall we had a great night!!
Amazing huge meals, barely any wait time & no need to get up as they come to you!
The food was extremely tasty and cooked to perfection but it is a very noisy place. The wait staff are very friendly and attentive however the bar tender threw/flicked our coaster/serviettes at us which I do not believe to be very polite nor professional.
Had a lovely waitress, very attentive and friendly
VERY disappointed in this restaurant. I am a massive Hard Rock Cafe fan and I was so excited to see this one in Australia but it was nothing but a waste of time. The staff were rude, we watched meals sit there and get cold for almost 10 minutes while the waitress stood there and poured herself drinks out of a post mix machine. I had to ask three seperate waiters for a drink, AND 40 MINUTES LATER, the last one I asked for the drink brought it to me. The manager should not be the manager at all. I watched him flirt with the staff while meals were waiting to be taken out & while I was waiting for my drink (they’re the other 2 staff that i asked to get it for me. But yeah overall Worst Hard Rock Cafe I’ve ever been too and I’ve been to a great amount :)
My FIL received his steak much later than our meals, and was missing his gravy. We asked for his plain gravy, after he poured his gravy on his steak he realised it was pepper gravy (something he cannot eat due to allergies).
I returned the steak for him and she said we will make you another. When he received his steak we realised it had been the same one, just the gravy scraped off and reheated.
We were on holidays and booked an early table as we have small children, the manager was welcoming, attentive and went out of his way to make sure we all had a great meal.
Burgers were moist and tasty and came out in good timing.
Downstairs in the store we were yet again greeted by a lovely store lady who was friendly and had a chat with both our children. It’s all these small things that really make the holiday.
Made to stand and wait for over 5 minutes at MaitreD desk and no one came to greet us. Burger was so bland, chicken parmy was soggy. $18 cocktail was weak. Restaurant looks tired. No one asked how the meals were. Best thing was the kids Chic Sunday at $3.50.
Love this place, the server was so nice with us!!!!
The food was fantastic, and initially the service was great. However, once our mains came out and were cleared we didn’t get seen much, so waited a long time to order dessert
PERFECT! We loved everything. The food was absolutely incredible
Hard Rock Cafe - Surfers Paradise offers takeaway which you can order by calling the restaurant at (07) 5539 9377.
Hard Rock Cafe - Surfers Paradise is rated 4 stars by 307 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.