This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn More.

Hard Rock Cafe - Surfers Paradise

4
icon/ic_reviewCreated with Sketch.
307 reviews
icon/ic_price_rangeCreated with Sketch.
$40 and under
icon/ic_cuisineCreated with Sketch.
American

Top tags:

Casual
Fun
Experience the beauty and glamour of Australia’s Gold Coast when you visit Hard Rock Cafe Surfers Paradise. Our restaurant features a stylish dining room, indoor bar, balcony with outdoor seating, and a retail store with collectible Hard Rock march.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
What 307 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.1
Food
4.1
Service
4.0
Ambience
3.7
Value
Noise · Moderate
80% of people would recommend it to a friend
Sort by
Filters
CG
ChrisG
1 review
Dined 2 days ago
Overall3Food3Service2Ambience2

Normally really good service and friendly staff, felt tonight person simply didn’t want to be there

BL
BrissyLocal
1 review
Dined 2 days ago
Overall1Food2Service3Ambience4

Table full of dirty dishes (Cutlery and glassware) as tho a dirty dishwasher load was unpacked, Food Gunk on cutlery and glassware from previous users. Eventually replaced when we mentioned it but what we got, while seemingly clean still appeared to have smudge marks on them like the dishwasher didnt use good soap or something.

Food Terribly overpriced on some items, over $25 for mac and cheese, no price drop for opting to remove the chicken from it.
Another item, the chicken tenders came coated in a heap of chilli flakes but no mention of chilli on the menu which my dad cant eat due to heart burn and had to remove the coating in order to eat. (no offer to take it back, just a "oh sorry about that" from the staff)

L
Laura
1 review
Dined 6 days ago
Overall5Food5Service5Ambience5

The food was absoultely amazing, the service was fantastic and definetely helped me since i am vegan and didnt know what to choose. Will be back again!!!

FG
FionaG
1 review
Dined on 6 July 2020
Overall5Food5Service5Ambience3

Awesome food and service. Didn’t have the atmosphere that we are used to, but pretty sure that’s only because of COVID-19.

L
Lisa
1 review
Dined on 6 July 2020
Overall4Food4Service5Ambience4

Great service, great food, good value for money.

OT
OpenTable Diner
Brisbane / QLD
2 reviews
Dined on 6 July 2020
Overall5Food5Service5Ambience5

Amazing manager!! Amazing food!!

OT
OpenTable Diner
1 review
Dined on 4 July 2020
Overall2Food3Service2Ambience2

Wait time on service was disgusting. Only one with a personality was the manager but unfortunately he only served us once. Ribs were dry, beans horrible. Expensive food for bad service.

OT
OpenTable Diner
1 review
Dined on 4 July 2020
Overall1Food2Service1Ambience1

Compared to other Hard Rock Cafe we have dined at around the globe, we left this one feeling rather disappointed. We were served out-of-date beer & raw meat. Our host, while he was friendly, did not check in to ask how our meals were or take orders for more drinks. Staff were hard to the get attention of. My partner had to walk over to the bar to grab a drink & the staff chose to ignore him - instead choosing to playing air drums. Needless to say he left the bar after ten minutes empty handed.

NE
NatashaE
1 review
Dined on 4 July 2020
Overall5Food5Service5Ambience5

Only thing negative was asked for inside table and was seated outside

GT
GleniceT
1 review
Dined on 4 July 2020
Overall5Food5Service5Ambience5

The ribs were delicious with the chips. Was abit cold outside but it is Winter. Staff were great!

L
Lexus
1 review
Dined on 4 July 2020
Overall5Food5Service5Ambience4

Food was great as per usual. The service was amazing, everyone had a great attitude and were friendly and welcoming. Only downside were there were no glasses available for purchase in the retail store due to COVID delays in delivery

MN
MasoudN
1 review
Dined on 4 July 2020
Overall2Food3Service5Ambience5

For $200 for a family of five, the kids meals portions were smaller than MacDonalds.

LM
LynMac
1 review
Dined on 3 July 2020
Overall1Food1Service1Ambience1

I have been to a lot of Hard Rock Cafes through out the world London, Paris, Italy, LA, SAN Fran, New York, KL, Singapore, Thailand, KL, Sydney, Melbourne and multiple other restaurants in many other locations and country’s, I have been to the Surfers restaurant numerous times. I have to say we had the worst meal, the worst service with the worst atmosphere I have ever had anywhere in the world. Disappointed doesn’t begin to describe my disappointment. Will I be going back absolutely NOT

CN
CraigN
1 review
Dined on 2 July 2020
Overall1Food1Service1Ambience2

The overall experience was disappointing compared to other Hard Rocks we have visited. We ordered the salmon which had a funky taste and our plate was full of broccoli which also tasted badly. Complained about our whole experience to Management and received the meal for free which was the best part of our experience. This outlet lowers the Hard Rock brand.

CT
CaitlinT
1 review
Dined on 27 June 2020
Overall5Food5Service5Ambience4

The staff were very friendly and the food was amazing. The place is so well decorated and loved the experience! I would definitely recommend hard rock café to anyone and would definitely visit again.

KN
KarenN
1 review
Dined on 27 June 2020
Overall1Food1Service2Ambience3

We ordered 3 meals and they forgot one meal all together ...the other 2 meals were horrible ...the chips tasted floury the macaroni tasted like packet stuff....never will I pay our food money for this type of food ...my very first visit as well

OT
OpenTable Diner
1 review
Dined on 26 June 2020
Overall5Food5Service5Ambience5

Incredible customer service, Noel was absolutely amazing and I personally want to thank him for such a great night! He made it that much better

C
Cora
1 review
Dined on 25 June 2020
Overall5Food5Service5Ambience4

Great service. Great steak. Great desserts However the music was not in sync with the video clips which I found annoying.

JM
JennyM
1 review
Dined on 24 June 2020
Overall5Food5Service5Ambience5

We went on a Wednesday night (With the COVID-19 restrictions) so it was quiet and not very many people. The staff were friendly and helpful and once we ordered it didn’t take too long before our food came out. I had the original HR burger and chips which were very nice and filling. The restaurant was clean and tidy and we felt very comfortable there.

BM
BaileyM
1 review
Dined on 22 June 2020
Overall5Food5Service5Ambience5

Great service, and attendance to what we wanted. Food was excellent. Overall Hard Rock Cafe is outstanding in all aspects.

MH
MelHK
Brisbane / QLD
1 review
Dined on 22 June 2020
Overall2Food1Service2Ambience2

Limited menu offered due to COVID-19. Ordered fajitas that were lukewarm, tasteless, with old, brown guacamole. I was then charged $38 for this meal. I also ordered 2 bottomless soft drinks for $5 each. There was an issue with the post-mix so drinks were flat and tasted awful. They tried fixing the issue, couldn’t resolve it and still charged me full price for both. Not at all happy. I have been a loyal customer for years, with loyalty membership and everything but the last few meals over the last 6 months have been getting worse and worse. Exorbitant prices but underwhelming flavour. Portion sizes are reasonable though.

T
Trent
1 review
Dined on 20 June 2020
Overall5Food5Service5Ambience5

Great food, easy online booking, great table service, a must try

RA
RoxanneA
1 review
Dined on 20 June 2020
Overall4Food5Service5Ambience3

Staff were very attentive and food was delicious. They also seemed to be on top of Covid 19 requirements.

OT
OpenTable Diner
1 review
Dined on 20 June 2020
Overall5Food5Service5Ambience5

Birthday Dinner

GC
GraemeC
1 review
Dined on 20 June 2020
Overall5Food5Service5Ambience5

It wasn't their usual menu, but I guess due to COVID-19 allowances have to be made. We ordered a Cheese Bacon Burger, an Aussie Burger and the Brownie Sundae to be shared for dessert. All items were excellent, delivered quickly with efficient and courteous service. The price was reasonable and the venue provided its expected ambience. It certainly wasn't our first to a Hard Rock Café, and will not be our last. We have visited HRC's throughout Australia, and around the world and the Surfers Paradise HRC is equal to any we have visited previously.

TH
TimH
1 review
Dined on 19 June 2020
Overall4Food4Service4Ambience4

Great place to eat. Service alot better then last time we came. Need more photos and memotabilia out on deck but other then that it was great. Food was also alot better then last time.

AS
AmyS
1 review
Dined on 22 March 2020
Overall5Food5Service5Ambience5

Absolutely amazing service, the quality and quantity of food that was served was amazing! We went Sunday it is now Tuesday and I am still full! Lol
We had spring rolls for entree the ribs for main and Oreo cheese cake to finish! I recommend the whole lot!

DC
DarrenC
Brisbane / QLD
1 review
Dined on 21 March 2020
Overall3Food4Service2Ambience3

Food was over priced and small portions. Thickshake wasn't very thick and over priced. Waiter was hard to understand and not very helpful

NT
NarelleT
1 review
Dined on 18 March 2020
Overall2Food3Service4Ambience2

Needs a refurb and be similar to Hard Rock in Honolulu. They had great options for the kids and meals came out on a plastic guitar.

T
Tubby
1 review
Dined on 14 March 2020
Overall4Food4Service3Ambience4

We had a blast. Food was good, ribs were a little overcooked. Overall we had a great night!!

T
Tirraleigh
1 review
Dined on 14 March 2020
Overall5Food5Service5Ambience5

Amazing huge meals, barely any wait time & no need to get up as they come to you!

JM
JodyM
1 review
Dined on 7 March 2020
Overall4Food4Service4Ambience4

The food was extremely tasty and cooked to perfection but it is a very noisy place. The wait staff are very friendly and attentive however the bar tender threw/flicked our coaster/serviettes at us which I do not believe to be very polite nor professional.

MT
MelanieT
1 review
Dined on 28 February 2020
Overall4Food4Service5Ambience3

Had a lovely waitress, very attentive and friendly

OA
OliviaA
1 review
Dined on 26 February 2020
Overall1Food1Service1Ambience1

VERY disappointed in this restaurant. I am a massive Hard Rock Cafe fan and I was so excited to see this one in Australia but it was nothing but a waste of time. The staff were rude, we watched meals sit there and get cold for almost 10 minutes while the waitress stood there and poured herself drinks out of a post mix machine. I had to ask three seperate waiters for a drink, AND 40 MINUTES LATER, the last one I asked for the drink brought it to me. The manager should not be the manager at all. I watched him flirt with the staff while meals were waiting to be taken out & while I was waiting for my drink (they’re the other 2 staff that i asked to get it for me. But yeah overall Worst Hard Rock Cafe I’ve ever been too and I’ve been to a great amount :)

JH
JessicaH
1 review
Dined on 17 February 2020
Overall2Food1Service2Ambience2

My FIL received his steak much later than our meals, and was missing his gravy. We asked for his plain gravy, after he poured his gravy on his steak he realised it was pepper gravy (something he cannot eat due to allergies).

I returned the steak for him and she said we will make you another. When he received his steak we realised it had been the same one, just the gravy scraped off and reheated.

AC
AmyC
1 review
Dined on 10 February 2020
Overall5Food5Service5Ambience5

We were on holidays and booked an early table as we have small children, the manager was welcoming, attentive and went out of his way to make sure we all had a great meal.
Burgers were moist and tasty and came out in good timing.
Downstairs in the store we were yet again greeted by a lovely store lady who was friendly and had a chat with both our children. It’s all these small things that really make the holiday.

DR
DavidR
1 review
Dined on 8 February 2020
Overall2Food2Service2Ambience1

Made to stand and wait for over 5 minutes at MaitreD desk and no one came to greet us. Burger was so bland, chicken parmy was soggy. $18 cocktail was weak. Restaurant looks tired. No one asked how the meals were. Best thing was the kids Chic Sunday at $3.50.

AE
AleE
1 review
Dined on 7 February 2020
Overall5Food5Service5Ambience5

Love this place, the server was so nice with us!!!!

OT
OpenTable Diner
1 review
Dined on 4 February 2020
Overall4Food5Service3Ambience4

The food was fantastic, and initially the service was great. However, once our mains came out and were cleared we didn’t get seen much, so waited a long time to order dessert

SB
SarahB
1 review
Dined on 2 February 2020
Overall5Food5Service5Ambience5

PERFECT! We loved everything. The food was absolutely incredible

FAQs

Hard Rock Cafe - Surfers Paradise offers takeaway which you can order by calling the restaurant at (07) 5539 9377.

Hard Rock Cafe - Surfers Paradise is rated 4 stars by 307 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.