Hard Rock Cafe - Surfers Paradise
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Absolutely amazing service, the quality and quantity of food that was served was amazing! We went Sunday it is now Tuesday and I am still full! Lol
We had spring rolls for entree the ribs for main and Oreo cheese cake to finish! I recommend the whole lot!
Food was over priced and small portions. Thickshake wasn't very thick and over priced. Waiter was hard to understand and not very helpful
Needs a refurb and be similar to Hard Rock in Honolulu. They had great options for the kids and meals came out on a plastic guitar.
We had a blast. Food was good, ribs were a little overcooked. Overall we had a great night!!
Amazing huge meals, barely any wait time & no need to get up as they come to you!
The food was extremely tasty and cooked to perfection but it is a very noisy place. The wait staff are very friendly and attentive however the bar tender threw/flicked our coaster/serviettes at us which I do not believe to be very polite nor professional.
Had a lovely waitress, very attentive and friendly
VERY disappointed in this restaurant. I am a massive Hard Rock Cafe fan and I was so excited to see this one in Australia but it was nothing but a waste of time. The staff were rude, we watched meals sit there and get cold for almost 10 minutes while the waitress stood there and poured herself drinks out of a post mix machine. I had to ask three seperate waiters for a drink, AND 40 MINUTES LATER, the last one I asked for the drink brought it to me. The manager should not be the manager at all. I watched him flirt with the staff while meals were waiting to be taken out & while I was waiting for my drink (they’re the other 2 staff that i asked to get it for me. But yeah overall Worst Hard Rock Cafe I’ve ever been too and I’ve been to a great amount :)
My FIL received his steak much later than our meals, and was missing his gravy. We asked for his plain gravy, after he poured his gravy on his steak he realised it was pepper gravy (something he cannot eat due to allergies).
I returned the steak for him and she said we will make you another. When he received his steak we realised it had been the same one, just the gravy scraped off and reheated.
We were on holidays and booked an early table as we have small children, the manager was welcoming, attentive and went out of his way to make sure we all had a great meal.
Burgers were moist and tasty and came out in good timing.
Downstairs in the store we were yet again greeted by a lovely store lady who was friendly and had a chat with both our children. It’s all these small things that really make the holiday.
Made to stand and wait for over 5 minutes at MaitreD desk and no one came to greet us. Burger was so bland, chicken parmy was soggy. $18 cocktail was weak. Restaurant looks tired. No one asked how the meals were. Best thing was the kids Chic Sunday at $3.50.
Love this place, the server was so nice with us!!!!
The food was fantastic, and initially the service was great. However, once our mains came out and were cleared we didn’t get seen much, so waited a long time to order dessert
PERFECT! We loved everything. The food was absolutely incredible
Was our last night at Surfers Paradise great way to end our holiday at Hard Rock Cafe. Food was great & huge servings & we had a great waitress, service was excellent
Chicken on the mac & cheese was a bit dry, cauliflower wings were amazing, service was great but please add more vegan options to the menu please
The food was amazing ,but they mucked you my whole order .
I purchased a scoopon voucher for 1kg wings and 2 beers/wines .
I then ordered more food and cocktails ect
When the chicken wings came out there was 10 wings (not even 1/2 a kg), I then said this is not 1kg of wings and the staff members asked around then came back and said no it’s not we will bring another 10 out.
The cocktails took forever to arrive.
Then the bill came and was told because we ordered pure blonde beer we had to pay for them as them beers are not included on the Groupon voucher ,even though the staff member said you can choose and 2 beers Or wine .
Was disappointed with the service
Very hot inside while trying to eat. Kids play sheet provided was great but couldn't get a pencil to do any activities. Food was as expected in a very commercial setting no substitutes and only plus plus plus from there.
The service was quick but it’s not like it used to be. Service was ok. They forgot an item off our order which was frustrating as it was dip for the nachos! The food wasn’t that tasty. The prices aren’t the best considering what you get.
Super yummy food, reasonable priced! Kids meals we’re only $12 & came with a collectable cup. Staff were friendly and happy to help.
Great service and food was fantastic. Would highly recommend
Amazing customer service from every member of staff we engaged with from being shown to our table, very attentive server and casual/friendly yet polite wait staff! 100% would recommend.
Friendly welcome on arrival, I requested a booth and one was available immediately. Service friendly and not pushy. Food lovely with huge servings. Music was a little too loud, hard to talk to people at the table. Service in shop was friendly and helpful. Would come back to dine.
Perfect way to start our Xmas Eve celebrations. Brilliant venue and great atmosphere
Consistently fabulous everytime. Friendly staff and great food
Always great service when I go there, great atmosphere,
Good atmosphere, but food was pretty average. Burger patties were dry and the "Hickory Smoke" sauce was pretty average.
Awesome meal, busy yet well attended by all staff , always have a meal at a hard rock when in the vicinity of one
Nice place and good food. Service also excellent and the staff if friendly
When I made our booking I stated it was my daughter’s birthday - no acknowledgement of this. Waitress came and took our order, almost rushed us. She didn’t write it down. We never got our entree’s and my daughter’s meal was wrong. When I mentioned the above the person working there couldn’t have cared less. We didn’t even both with getting dessert, as was our intention since we were celebrating. We finished up quick and got out of there. Continued our celebrations elsewhere where we felt valued. Really disappointed with the experience and will never go back. I wouldn’t recommend this restaurant for anything. It was happy hour while we were there and the waitress didn’t even mention it to us as we were ordering, I wouldn’t have wasted my money on a glass of wine when I could’ve had something cheaper, I saw the advertising poster in the toilet on the way out. Made me hate the place even more. Staff seemed more interested in playing around with each other than doing their job properly.
Very unprofessional service. Main dish came with the starter and after we finished our burgers the waitress gave us the bill. No really possibility to have another drink or a dessert.
Burgers and Cocktails were great and very delicious but a service like this I never experienced in a HRC.
No air conditioning, have to construct your own food only for it to fall apart in your hands.
Daniel was very attentive, and friendly. Unfortunately once Daniel was moved to another station we didn't get to see our new waitress anymore an the service slacked off. Overall the food was good.
excellent venue, great service .... did more than we had expected for our sons birthday! Good ambient rock'n'roll music, not too loud, good visuals, food varied a little from outstanding (burgers, fijatas, steaks, kids) to average (one of the nachos a little cold upon arrival) ... just let them know, very happy to replace meal no questions, in fact concurred with our findings so great to see! Memorable evening.
Didn't have the brisket we wanted to order so had pulled pork instead, was quite tasteless (served with very little bbq sauce) chips were good. Expensive for what it was, definitely prefer hogs breath.
Amazing atmosphere, great staff, fantastic food. Will definitely be coming back.
The food was amazing and we had a really great time. Our waitress Mel was exceptional, my sister has coeliac disease and she was so knowledgeable and accommodating. Considering all the trouble we usually have to go to it was really lovely to have a waitress that went out of her way to make sure everything was okay.
Great food great service, 1 of many throughout the world we have been to, just as we expected.
Food servings are large. Can be difficult to hear the servers due to the volume inside. Was a bit disappointed I requested an outside table as part of my booking and was sat inside.
Overall was a good dining experience.
Great food and service. Very friendly staff. Bloody cockroaches everywhere when sitting outside. Crawling over your feet. Not sure if anything can be done about it
Hard Rock Cafe - Surfers Paradise offers takeaway which you can order by calling the restaurant at (07) 5539 9377.
Hard Rock Cafe - Surfers Paradise is rated 4 stars by 281 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.