Hard Rock Cafe - Surfers Paradise

4
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281 reviews
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$40 and under
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American

Top tags:

Casual
Fun
Experience the beauty and glamour of Australia’s Gold Coast when you visit Hard Rock Cafe Surfers Paradise. Our restaurant features a stylish dining room, indoor bar, balcony with outdoor seating, and a retail store with collectible Hard Rock march.

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What 281 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.1
Food
4.1
Service
4.0
Ambience
3.7
Value
Noise · Moderate
80% of people would recommend it to a friend
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AS
AmyS
1 review
Dined on 22 March 2020
Overall5Food5Service5Ambience5

Absolutely amazing service, the quality and quantity of food that was served was amazing! We went Sunday it is now Tuesday and I am still full! Lol
We had spring rolls for entree the ribs for main and Oreo cheese cake to finish! I recommend the whole lot!

DC
DarrenC
Brisbane / QLD
1 review
Dined on 21 March 2020
Overall3Food4Service2Ambience3

Food was over priced and small portions. Thickshake wasn't very thick and over priced. Waiter was hard to understand and not very helpful

NT
NarelleT
1 review
Dined on 18 March 2020
Overall2Food3Service4Ambience2

Needs a refurb and be similar to Hard Rock in Honolulu. They had great options for the kids and meals came out on a plastic guitar.

T
Tubby
1 review
Dined on 14 March 2020
Overall4Food4Service3Ambience4

We had a blast. Food was good, ribs were a little overcooked. Overall we had a great night!!

T
Tirraleigh
1 review
Dined on 14 March 2020
Overall5Food5Service5Ambience5

Amazing huge meals, barely any wait time & no need to get up as they come to you!

JM
JodyM
1 review
Dined on 7 March 2020
Overall4Food4Service4Ambience4

The food was extremely tasty and cooked to perfection but it is a very noisy place. The wait staff are very friendly and attentive however the bar tender threw/flicked our coaster/serviettes at us which I do not believe to be very polite nor professional.

MT
MelanieT
1 review
Dined on 28 February 2020
Overall4Food4Service5Ambience3

Had a lovely waitress, very attentive and friendly

OA
OliviaA
1 review
Dined on 26 February 2020
Overall1Food1Service1Ambience1

VERY disappointed in this restaurant. I am a massive Hard Rock Cafe fan and I was so excited to see this one in Australia but it was nothing but a waste of time. The staff were rude, we watched meals sit there and get cold for almost 10 minutes while the waitress stood there and poured herself drinks out of a post mix machine. I had to ask three seperate waiters for a drink, AND 40 MINUTES LATER, the last one I asked for the drink brought it to me. The manager should not be the manager at all. I watched him flirt with the staff while meals were waiting to be taken out & while I was waiting for my drink (they’re the other 2 staff that i asked to get it for me. But yeah overall Worst Hard Rock Cafe I’ve ever been too and I’ve been to a great amount :)

JH
JessicaH
1 review
Dined on 17 February 2020
Overall2Food1Service2Ambience2

My FIL received his steak much later than our meals, and was missing his gravy. We asked for his plain gravy, after he poured his gravy on his steak he realised it was pepper gravy (something he cannot eat due to allergies).

I returned the steak for him and she said we will make you another. When he received his steak we realised it had been the same one, just the gravy scraped off and reheated.

AC
AmyC
1 review
Dined on 10 February 2020
Overall5Food5Service5Ambience5

We were on holidays and booked an early table as we have small children, the manager was welcoming, attentive and went out of his way to make sure we all had a great meal.
Burgers were moist and tasty and came out in good timing.
Downstairs in the store we were yet again greeted by a lovely store lady who was friendly and had a chat with both our children. It’s all these small things that really make the holiday.

DR
DavidR
1 review
Dined on 8 February 2020
Overall2Food2Service2Ambience1

Made to stand and wait for over 5 minutes at MaitreD desk and no one came to greet us. Burger was so bland, chicken parmy was soggy. $18 cocktail was weak. Restaurant looks tired. No one asked how the meals were. Best thing was the kids Chic Sunday at $3.50.

AE
AleE
1 review
Dined on 7 February 2020
Overall5Food5Service5Ambience5

Love this place, the server was so nice with us!!!!

OT
OpenTable Diner
1 review
Dined on 4 February 2020
Overall4Food5Service3Ambience4

The food was fantastic, and initially the service was great. However, once our mains came out and were cleared we didn’t get seen much, so waited a long time to order dessert

SB
SarahB
1 review
Dined on 2 February 2020
Overall5Food5Service5Ambience5

PERFECT! We loved everything. The food was absolutely incredible

GS
GerardS
1 review
Dined on 28 January 2020
Overall5Food5Service5Ambience5

Was our last night at Surfers Paradise great way to end our holiday at Hard Rock Cafe. Food was great & huge servings & we had a great waitress, service was excellent

AH
AmandaH
Brisbane / QLD
1 review
Dined on 21 January 2020
Overall4Food3Service5Ambience5

Chicken on the mac & cheese was a bit dry, cauliflower wings were amazing, service was great but please add more vegan options to the menu please

CM
CristyM
1 review
Dined on 17 January 2020
Overall2Food5Service2Ambience3

The food was amazing ,but they mucked you my whole order .
I purchased a scoopon voucher for 1kg wings and 2 beers/wines .
I then ordered more food and cocktails ect
When the chicken wings came out there was 10 wings (not even 1/2 a kg), I then said this is not 1kg of wings and the staff members asked around then came back and said no it’s not we will bring another 10 out.
The cocktails took forever to arrive.
Then the bill came and was told because we ordered pure blonde beer we had to pay for them as them beers are not included on the Groupon voucher ,even though the staff member said you can choose and 2 beers Or wine .
Was disappointed with the service

PO
ParisO
1 review
Dined on 16 January 2020
Overall3Food3Service4Ambience2

Very hot inside while trying to eat. Kids play sheet provided was great but couldn't get a pencil to do any activities. Food was as expected in a very commercial setting no substitutes and only plus plus plus from there.

AK
AnitaK
1 review
Dined on 15 January 2020
Overall2Food2Service2Ambience3

The service was quick but it’s not like it used to be. Service was ok. They forgot an item off our order which was frustrating as it was dip for the nachos! The food wasn’t that tasty. The prices aren’t the best considering what you get.

KC
KristenC
1 review
Dined on 11 January 2020
Overall5Food5Service5Ambience5

Super yummy food, reasonable priced! Kids meals we’re only $12 & came with a collectable cup. Staff were friendly and happy to help.

TF
TinaF
1 review
Dined on 10 January 2020
Overall5Food5Service5Ambience5

Great service and food was fantastic. Would highly recommend

KM
KirstyM
1 review
Dined on 4 January 2020
Overall5Food5Service5Ambience4

Amazing customer service from every member of staff we engaged with from being shown to our table, very attentive server and casual/friendly yet polite wait staff! 100% would recommend.

HM
HelenM
1 review
Dined on 2 January 2020
Overall4Food4Service4Ambience3

Friendly welcome on arrival, I requested a booth and one was available immediately. Service friendly and not pushy. Food lovely with huge servings. Music was a little too loud, hard to talk to people at the table. Service in shop was friendly and helpful. Would come back to dine.

CW
CherylW
1 review
Dined on 31 December 2019
Overall5Food5Service5Ambience4

Perfect way to start our Xmas Eve celebrations. Brilliant venue and great atmosphere

CE
CarineE
1 review
Dined on 31 December 2019
Overall5Food5Service5Ambience4

Consistently fabulous everytime. Friendly staff and great food

CD
CathyD
1 review
Dined on 31 December 2019
Overall5Food5Service5Ambience5

Always great service when I go there, great atmosphere,

MR
MandyR
Perth / WA
1 review
Dined on 28 December 2019
Overall2Food2Service4Ambience4

Good atmosphere, but food was pretty average. Burger patties were dry and the "Hickory Smoke" sauce was pretty average.

JL
JodyL
1 review
Dined on 27 December 2019
Overall5Food5Service5Ambience5

Awesome meal, busy yet well attended by all staff , always have a meal at a hard rock when in the vicinity of one

VC
VenessaC
1 review
Dined on 25 December 2019
Overall5Food5Service5Ambience5

Nice place and good food. Service also excellent and the staff if friendly

EK
ElizabethK19
1 review
Dined on 20 December 2019
Overall1Food1Service2Ambience1

When I made our booking I stated it was my daughter’s birthday - no acknowledgement of this. Waitress came and took our order, almost rushed us. She didn’t write it down. We never got our entree’s and my daughter’s meal was wrong. When I mentioned the above the person working there couldn’t have cared less. We didn’t even both with getting dessert, as was our intention since we were celebrating. We finished up quick and got out of there. Continued our celebrations elsewhere where we felt valued. Really disappointed with the experience and will never go back. I wouldn’t recommend this restaurant for anything. It was happy hour while we were there and the waitress didn’t even mention it to us as we were ordering, I wouldn’t have wasted my money on a glass of wine when I could’ve had something cheaper, I saw the advertising poster in the toilet on the way out. Made me hate the place even more. Staff seemed more interested in playing around with each other than doing their job properly.

JK
JanK
1 review
Dined on 19 December 2019
Overall3Food5Service1Ambience3

Very unprofessional service. Main dish came with the starter and after we finished our burgers the waitress gave us the bill. No really possibility to have another drink or a dessert.

Burgers and Cocktails were great and very delicious but a service like this I never experienced in a HRC.

LD
LeighD
1 review
Dined on 8 December 2019
Overall3Food3Service4Ambience2

No air conditioning, have to construct your own food only for it to fall apart in your hands.

PG
PetraG
1 review
Dined on 1 December 2019
Overall4Food4Service4Ambience4

Daniel was very attentive, and friendly. Unfortunately once Daniel was moved to another station we didn't get to see our new waitress anymore an the service slacked off. Overall the food was good.

DS
DanS
Brisbane / QLD
1 review
Dined on 16 November 2019
Overall4Food3Service5Ambience4

excellent venue, great service .... did more than we had expected for our sons birthday! Good ambient rock'n'roll music, not too loud, good visuals, food varied a little from outstanding (burgers, fijatas, steaks, kids) to average (one of the nachos a little cold upon arrival) ... just let them know, very happy to replace meal no questions, in fact concurred with our findings so great to see! Memorable evening.

SH
SarahH
1 review
Dined on 8 November 2019
Overall3Food3Service3Ambience3

Didn't have the brisket we wanted to order so had pulled pork instead, was quite tasteless (served with very little bbq sauce) chips were good. Expensive for what it was, definitely prefer hogs breath.

SV
SamV
1 review
Dined on 7 November 2019
Overall5Food5Service5Ambience5

Amazing atmosphere, great staff, fantastic food. Will definitely be coming back.

KB
KateB
1 review
Dined on 3 November 2019
Overall5Food5Service5Ambience5

The food was amazing and we had a really great time. Our waitress Mel was exceptional, my sister has coeliac disease and she was so knowledgeable and accommodating. Considering all the trouble we usually have to go to it was really lovely to have a waitress that went out of her way to make sure everything was okay.

AP
ArranPrideaux
Glasgow
1 review
Dined on 2 November 2019
Overall4Food5Service5Ambience5

Great food great service, 1 of many throughout the world we have been to, just as we expected.

OT
OpenTable Diner
Brisbane / QLD
1 review
Dined on 31 October 2019
Overall4Food4Service3Ambience3

Food servings are large. Can be difficult to hear the servers due to the volume inside. Was a bit disappointed I requested an outside table as part of my booking and was sat inside.

Overall was a good dining experience.

BN
BobNZ
1 review
Dined on 29 October 2019
Overall3Food4Service4Ambience1

Great food and service. Very friendly staff. Bloody cockroaches everywhere when sitting outside. Crawling over your feet. Not sure if anything can be done about it

FAQs

Hard Rock Cafe - Surfers Paradise offers takeaway which you can order by calling the restaurant at (07) 5539 9377.

Hard Rock Cafe - Surfers Paradise is rated 4 stars by 281 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.