Haidilao The O2

4.9
45 reviews
£26 to £40
Chinese
Communication is a must in order to establish trust among people, and the Chinese hot pot is a perfect choice for social networking at a table.
Haidilao is committed to encouraging more people to chat with each other and enjoy their food at the table, and creating a kind of table culture favoured by the youth around the world, so as to invite more people to have fun at Haidilao!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 45 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.9based on recent ratings
4.8
Food
4.9
Service
4.7
Ambience
4.5
Value
Noise · Moderate
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SL
SupakL
London
4 reviews
Dined on 12 September 2021
Overall5Food5Service5Ambience5

One of the best hot pot restaurant. The service is top notch and the food is of excellent quality. I recommend you try out the 4 soups option, each of which has its own character. Very popular soup is the chili (“Mala”) soup, which I recommend trying.

S
Suzie
1 review
Dined on 9 September 2021
Overall5Food5Service5Ambience5

Never disappointed with haidilao! Food is nice service is great absolutely love everything

OT
OpenTable Diner
London
1 review
Dined on 30 August 2021
Overall5Food5Service5Ambience5

We love having hotpot at Haidilao The O2 with our young family! The service is always outstanding and the ingredients are fresh with delicious soup base choices!

OT
OpenTable Diner
London
1 review
Dined on 28 August 2021
Overall5Food5Service5Ambience4

I love this restaurant so much, the servers are always so polite and nice. They even offered me a hairband to tie back my hair incase it got in the hot pot. You can customise when you want your food delivered, how delayed etc. The toilets provide disposable toothbrushes hair brushes razors shaving cream and sanitary pads. It can get a bit loud because it’s quite popular but everything else is a 5/5.

CG
ChristinaG
London
3 reviews
Dined on 21 August 2021
Overall5Food5Service5Ambience5

This was our second visit to Haidilao at the o2 and it was as fantastic as the first. We were served by Kevin and then Aiko (who served us last time we went and was amazing) and they were so great
Food was fantastic, very reasonably priced for fresh, high quality food.
Thank you and see you again soon! Christina and Bruno

OT
OpenTable Diner
London
6 reviews
Dined on 9 August 2021
Overall5Food5Service5Ambience5

Went to eat here for my partner birthday the section was nicely decorated with a birthday banner which was great. Such an amazing experience to eat at this place. Staff very friendly and caring. Customer services 101% on point. I would highly recommend this place.

j
jaydasmum
Kent
10 reviews
Dined on 31 July 2021
Overall5Food5Service5Ambience5

It was our second time and once again didn’t disappoint. the food was delicious and the service was excellent. Am just about to make another booking :-)

DY
DianeY
1 review
Dined on 26 July 2021
Overall5Food5Service5Ambience5

Amazing service, staff are really attentive and friendly. Warm welcoming with free snacks and fresh fruits Hair bands offered to tie up hair, aprons and wipes to clean your glasses if they fog up even toothpaste and brush We came here to celebrate my daughter’s graduation and the staff gave her a bunch of free gifts! Really thoughtful. The food is great, really fresh and a big selection of things to choose from. We already plan visit again in two weeks time, Highly recommend.

YH
YunaH
London
1 review
Dined on 25 July 2021
Overall5Food5Service5Ambience4

Good service. Friendly staff. Good food.

OT
OpenTable Diner
London
1 review
Dined on 24 July 2021
Overall5Food5Service5Ambience5

Amazing!! Excellent customer service and lovely food! Thank you for making it so special!

OT
OpenTable Diner
London
1 review
Dined on 24 July 2021
Overall5Food5Service5Ambience5

Amazing customer service

SK
SaraK
London
9 reviews
Dined on 17 July 2021
Overall5Food5Service5Ambience3

Great for hotpots with great service, great hygiene and good choices of food.

h
viphermione79
London
5 reviews
Dined on 28 June 2021
Overall5Food5Service4Ambience5

Amazing fun-filled experience. We keep on coming back for more. The food is outstanding and good value for money. The service is attentive and helpful. Highly recommend.

OT
OpenTable Diner
London
1 review
Dined on 27 June 2021
Overall5Food5Service5Ambience5

Everyone was so nice such a great atmosphere food was lovely really recommend

AN
ANDREWR
London
4 reviews
Dined on 26 June 2021
Overall4Food4Service5Ambience4

Fun evening. Great service.

OT
OpenTable Diner
Bath
3 reviews
Dined on 20 June 2021
Overall5Food5Service5Ambience5

Great Father’s Day day out!

CG
ChristinaG
London
3 reviews
Dined on 18 June 2021
Overall5Food5Service5Ambience5

Amazing all round! Thank you to Happy and Aiko for an amazing experience

OT
OpenTable Diner
Munich
1 review
Dined on 13 June 2021
Overall5Food5Service5Ambience5

service was outstanding

OT
OpenTable Diner
London
2 reviews
Dined on 5 June 2021
Overall3Food3Service5Ambience4

It’s quite confusing working out how to do it.
The service was amazing but I don’t think I’d go back the food wasn’t great but I think thats because we didn’t really know what we were doing

OT
vipOpenTable Diner
London
5 reviews
Dined on 5 June 2021
Overall5Food5Service5Ambience5

Very helpful staff and good service. Very accommodating towards my baby too. My baby also left something behind and they kept it for me to pick it up the next day! Thank you :-)

OT
OpenTable Diner
London
1 review
Dined on 2 June 2021
Overall5Food5Service5Ambience4

Great like last time. Super experience and nice staff and good service. Recommended

OT
OpenTable Diner
London
1 review
Dined on 22 May 2021
Overall5Food5Service5Ambience5

We loved it. Service was perfect. Thank you so much. Looking forward to come back again.

OT
OpenTable Diner
Singapore
2 reviews
Dined on 19 May 2021
Overall5Food5Service5Ambience5

I love Haidilao. This place is great and the staff are great too.

OT
OpenTable Diner
London
1 review
Dined on 14 December 2020
Overall5Food5Service5Ambience5

Excellent food and service, little nice surprise and gift for our celebration

N
Nikstars
London
2 reviews
Dined on 10 December 2020
Overall5Food5Service5Ambience5

The service was great! The ingredients were of high quality but a little pricey..
we spent £100 for two people and were full and satisfied! I really recommend people to visit this place at least once.

MW
MatthewW
London
1 review
Dined on 10 December 2020
Overall5Food5Service5Ambience5

Excellent and attentive service from the staff and the food was easy to order, came quickly and was very tasty.

N
vipNomnomnom
London
55 reviews
Dined on 8 December 2020
Overall4Food4Service4Ambience4

Nice restaurant, something a bit different and lovely staff.

LL
LindaL
London
1 review
Dined on 6 December 2020
Overall4Food5Service4Ambience4

Best hot pot we’ve had.. really nice experience to have with a partner or family.

OT
OpenTable Diner
Manchester
1 review
Dined on 5 December 2020
Overall5Food5Service5Ambience4

Exceptional service and great food.

OT
OpenTable Diner
London
2 reviews
Dined on 5 December 2020
Overall5Food5Service5Ambience5

One of a kind dining experience. The service is one of the best in the UK and really good authentic food.

d
deardreams
London
2 reviews
Dined on 4 November 2020
Overall5Food5Service5Ambience5

Very nice service

BW
BixueW
London
1 review
Dined on 2 November 2020
Overall5Food5Service4Ambience5

Compared with Chinatown branch, O2 branch is less crowded. My friend thinks this is a good place to chat and have fun. I like their brown sugar ice jelly and sliced lamb.

BC
BrookeC
1 review
Dined on 31 October 2020
Overall5Food5Service5Ambience5

All the staff were very welcoming and helped advise how to order. Kevin was especially helpful and made our experience really enjoyable, he is an asset to the restaurant!
It was very clean and the ladies sanitary products in the toilet were an incredible gesture if needed!

e
encom83
London
1 review
Dined on 31 October 2020
Overall5Food4Service5Ambience4

the best hot pot ever, very much the same as in China (slightly overpriced £99 for 2 but very authentic)
super attentive and friendly helpful staff (the manager there is awesome)
i will recommend it to everyone
makes you feel like you're back in China

B
Bluebell
London
2 reviews
Dined on 28 October 2020
Overall5Food5Service5Ambience5

I was so happy we all enjoyed the hotpot and the excellent service we had. We all look forward to come back again. Thank you for a great service and food. :)

D
Daniel
London
2 reviews
Dined on 24 October 2020
Overall5Food5Service5Ambience5

Wonderful restaurant.
The service is very great and the food quality is definitively here!

AE
AngelE
London
1 review
Dined on 23 October 2020
Overall5Food5Service5Ambience5

Had a wonderful time here! The staff were very attentive and lovely, the food was delicious and the restaurant has a very nice atmosphere overall. I will definitely be coming back, hopefully for Christmas. It is only the pricy side especially if feeding less people (not that I minded) but it is a LOT of food, so I was very satisfied and if dining in a larger group it shouldn’t be that bad. Thank you to the staff for making my first hotpot experience memorable, I would definitely recommend Haidilao O2 :).

SV
SVM123
London
2 reviews
Dined on 23 October 2020
Overall5Food5Service5Ambience5

Really good food, some unusual but authentic ingredients. Service was amazing, the bottomless dessert was delicious!

HZ
HelenaZ
London
1 review
Dined on 16 October 2020
Overall4Food4Service5Ambience4

Overall service from the staff is superb. However it was a little bit cold where we were seated then, maybe it’s covid-19 period, so the air flow is necessary.

S
Steph
London
3 reviews
Dined on 16 October 2020
Overall5Food5Service5Ambience5

It’s so nice catching up with friend there. Staff there were friendly, food was amazing, we had so much fun!! Would love to come more often and bring more hot pot lovers.

FAQs

Haidilao The O2 does offer delivery in partnership with Deliveroo. Haidilao The O2 also offers takeaway which you can order by calling the restaurant at 020 8092 4366.

Haidilao The O2 is rated 4.9 stars by 45 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.