Haidilao The O2
Haidilao is committed to encouraging more people to chat with each other and enjoy their food at the table, and creating a kind of table culture favoured by the youth around the world, so as to invite more people to have fun at Haidilao!
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
One of the best hot pot restaurant. The service is top notch and the food is of excellent quality. I recommend you try out the 4 soups option, each of which has its own character. Very popular soup is the chili (“Mala”) soup, which I recommend trying.
Never disappointed with haidilao! Food is nice service is great absolutely love everything
We love having hotpot at Haidilao The O2 with our young family! The service is always outstanding and the ingredients are fresh with delicious soup base choices!
I love this restaurant so much, the servers are always so polite and nice. They even offered me a hairband to tie back my hair incase it got in the hot pot. You can customise when you want your food delivered, how delayed etc. The toilets provide disposable toothbrushes hair brushes razors shaving cream and sanitary pads. It can get a bit loud because it’s quite popular but everything else is a 5/5.
This was our second visit to Haidilao at the o2 and it was as fantastic as the first. We were served by Kevin and then Aiko (who served us last time we went and was amazing) and they were so great
Food was fantastic, very reasonably priced for fresh, high quality food.
Thank you and see you again soon! Christina and Bruno
Went to eat here for my partner birthday the section was nicely decorated with a birthday banner which was great. Such an amazing experience to eat at this place. Staff very friendly and caring. Customer services 101% on point. I would highly recommend this place.
It was our second time and once again didn’t disappoint. the food was delicious and the service was excellent. Am just about to make another booking :-)
Amazing service, staff are really attentive and friendly. Warm welcoming with free snacks and fresh fruits Hair bands offered to tie up hair, aprons and wipes to clean your glasses if they fog up even toothpaste and brush We came here to celebrate my daughter’s graduation and the staff gave her a bunch of free gifts! Really thoughtful. The food is great, really fresh and a big selection of things to choose from. We already plan visit again in two weeks time, Highly recommend.
Good service. Friendly staff. Good food.
Amazing!! Excellent customer service and lovely food! Thank you for making it so special!
Amazing customer service
Great for hotpots with great service, great hygiene and good choices of food.
Amazing fun-filled experience. We keep on coming back for more. The food is outstanding and good value for money. The service is attentive and helpful. Highly recommend.
Everyone was so nice such a great atmosphere food was lovely really recommend
Fun evening. Great service.
Great Father’s Day day out!
Amazing all round! Thank you to Happy and Aiko for an amazing experience
service was outstanding
It’s quite confusing working out how to do it.
The service was amazing but I don’t think I’d go back the food wasn’t great but I think thats because we didn’t really know what we were doing
Very helpful staff and good service. Very accommodating towards my baby too. My baby also left something behind and they kept it for me to pick it up the next day! Thank you :-)
Great like last time. Super experience and nice staff and good service. Recommended
We loved it. Service was perfect. Thank you so much. Looking forward to come back again.
I love Haidilao. This place is great and the staff are great too.
Excellent food and service, little nice surprise and gift for our celebration
The service was great! The ingredients were of high quality but a little pricey..
we spent £100 for two people and were full and satisfied! I really recommend people to visit this place at least once.
Excellent and attentive service from the staff and the food was easy to order, came quickly and was very tasty.
Nice restaurant, something a bit different and lovely staff.
Best hot pot we’ve had.. really nice experience to have with a partner or family.
Exceptional service and great food.
One of a kind dining experience. The service is one of the best in the UK and really good authentic food.
Very nice service
Compared with Chinatown branch, O2 branch is less crowded. My friend thinks this is a good place to chat and have fun. I like their brown sugar ice jelly and sliced lamb.
All the staff were very welcoming and helped advise how to order. Kevin was especially helpful and made our experience really enjoyable, he is an asset to the restaurant!
It was very clean and the ladies sanitary products in the toilet were an incredible gesture if needed!
the best hot pot ever, very much the same as in China (slightly overpriced £99 for 2 but very authentic)
super attentive and friendly helpful staff (the manager there is awesome)
i will recommend it to everyone
makes you feel like you're back in China
I was so happy we all enjoyed the hotpot and the excellent service we had. We all look forward to come back again. Thank you for a great service and food. :)
The service is very great and the food quality is definitively here!
Had a wonderful time here! The staff were very attentive and lovely, the food was delicious and the restaurant has a very nice atmosphere overall. I will definitely be coming back, hopefully for Christmas. It is only the pricy side especially if feeding less people (not that I minded) but it is a LOT of food, so I was very satisfied and if dining in a larger group it shouldn’t be that bad. Thank you to the staff for making my first hotpot experience memorable, I would definitely recommend Haidilao O2 :).
Really good food, some unusual but authentic ingredients. Service was amazing, the bottomless dessert was delicious!
Overall service from the staff is superb. However it was a little bit cold where we were seated then, maybe it’s covid-19 period, so the air flow is necessary.
It’s so nice catching up with friend there. Staff there were friendly, food was amazing, we had so much fun!! Would love to come more often and bring more hot pot lovers.
Haidilao The O2 does offer delivery in partnership with Deliveroo. Haidilao The O2 also offers takeaway which you can order by calling the restaurant at 020 8092 4366.
Haidilao The O2 is rated 4.9 stars by 45 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.