Hai Yan - The Ritz-Carlton, Langkawi
Utterly shambolic experience.
Platinum elite points never got added in spite of giving them my SPG number
We did not stay at this hotel, but booked the Chinese restaurant for dinner based on recommendations.
Exceptional chinese food and great ambience on the Andaman seaside. We recommend the chef's signature dishes, including
1) the duck soup with lobster, truffle, and longan
2) the lobster with honey and black pepper - exceptional taste without overpowering the lobster which is perfectly cooked
Our server Intan was exceptionally attentive and we were peasantly surprised how she anticipated every detail throughout the dinner experience. She made great food recommendations, and was very appropriate in terms of timing and level of interaction. Rasman, the assistant restaurant manager, was very friendly.
nice location but food is substandard and overpriced.cooking very saltish.
dinning at night is rather dim.service was ok.
Other than the chef’s recommendation dishes we ordered, the food was very mediocre. The vegetable dish we ordered was very blant.
Also there is a smart casual dress code in this restaurant, however I saw some customers wearing shorts or sportswear. This ruined the ambience and most importantly the professionalism of the restaurant.
I would say the price is high for what you get. Especially wheb the food doesnt taste good. I found wine prices pretty high as well.
We had a lovely dinner Hai Yan, Very friendly staff. They were really helpful with the kids. The entire kitchen staff sang for my daughters birthday. Food was very delicious and overwhelming!