This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn More.

Gyu-Kaku - White Plains, NY

4.5
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620 reviews
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$30 and under
icon/ic_cuisineCreated with Sketch.
Japanese
We're Back! We are open for limited dine-in service and outside seating.

We have updated our operations in accordance with all government guidelines to put your health and safety first.

To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:

- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.

- Please bring a mask and use it all times when you are not eating or drinking.

- We will measure your temperature upon entering the restaurant.

- To comply with spatial distancing rules we have spaced our tables out and limited seating capacity.

- There may be limits on party sizes.

- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.

- We only accept payment via credit or debit card. Cash payments respectfully declined.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
What 620 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
Food
4.2
Service
4.3
Ambience
4.3
Value
Noise · Moderate
93% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5Food5Service4Ambience5

It was our first time for a Birthday dinner.and we’re going back week for another birthday !

B
Brownie
New York Area
2 reviews
Dined on 12 September 2020
Overall5Food5Service5Ambience4

First time at this restaurant and I loved it!!! The food is so amazing and delicious and the fact that you get to cook it to your liking is even better.
Tony the manager who was also our server was the BEST, he was so attentive to our table and very knowledgeable about the menu(gonna ask for him again lol).
Also they go above and beyond the CDC guidelines during Covid(checking temps by the door, booths separated with plastic barriers, masks etc.) so you feel very safe during these times. I can't wait to go back again and I highly recommend this location.

BR
vipByronR
New York Area
20 reviews
Dined on 12 September 2020
Overall5Food5Service5Ambience5

We tried some different things on the menu this time that included the chicken wing appetizer and the tokoyaki. Both were delicious. Jasmine, our server, was amazing as always. We were disappointed that Dennis the GM didn't remember us as we have been frequenting this location the past two months.

Gyu-Kaku - White Plains, NY
Responded on 14 September 2020

Hello Bryon, this is Dennis from White Plains Gyu-kaku. I'm very grateful to have all of your support during this difficult period and I'm glad you're having a great experience at our location. I apologize for not being able to remember your face; I will definitely pay more close attention and care for all our guests and will try my best to remember all of my guests. I'm looking forward to seeing you soon!

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OT
OpenTable Diner
1 review
Dined on 2 September 2020
Overall4Food4Service5Ambience5

Awesome service. Very attentive. Food was amazing. BBQ was constantly changed. Nice place to go to happy hours

OT
vipOpenTable Diner
New York Area
11 reviews
Dined on 30 August 2020
Overall5Food5Service5Ambience5

Great staff and food! Everything was very clean and socially distant for covid. Definitely recommend!

BR
vipByronR
New York Area
21 reviews
Dined on 29 August 2020
Overall5Food5Service5Ambience5

Because the NYC locations have very limited seating we drive up to White Plains and always ask for Jasmine! She's the best! Food and service is always fantastic! Definitely worth the wait.

R
Rvolutongrl
New York Area
5 reviews
Dined on 17 August 2020
Overall4Food4Service5Ambience3

What a fun night! With the newer covid precautions in place we felt safe and joyous while warming up our tasty meats and veggies all the while getting a comfy cuddle or two in the spacious bench seating. It’s fun to hear the waiters yell out some intelligible phrase each time a new party is seated and although it makes the environment less “quiet” it does add a lot of atmosphere. We enjoyed our dinner and service for a regular date night and I can see the advantage of bringing along your covid pod for a playful beer and bbq vibe too.

O
Olivia
New York Area
3 reviews
Dined on 16 August 2020
Overall5Food3Service5Ambience5

The teriyaki chicken need more flavor ... some steak too, everything else good.

BR
vipByronR
New York Area
21 reviews
Dined on 15 August 2020
Overall5Food5Service5Ambience5

We had an amazing time! Our server Jasmine was THE BEST!!! Dennis the GM stopped over! This was our first time at this location...we were very happy!

D
Drea2445
New York Area
1 review
Dined on 14 August 2020
Overall5Food5Service5Ambience4

Great food and tasty food. Great service from Jean!

T
vipTammy
New York Area
1 review
Dined on 9 August 2020
Overall3Food5Service3Ambience5

Service is bit slow and messed up my ice cream flavor , could be the covid now that short staff situation. Overall it's clean and plastic sheet is set up to separate each table.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
HT
HouseTiger
New York Area
10 reviews
Dined on 8 August 2020
Overall5Food5Service5Ambience5

It’s a Saturday evening dinner for two and it was thankfully happy hour pricing. Perhaps it may have been better to grab the happy hour course set for two, but with all the food we ordered, we were really happy that we can always rely on Gyu-Kaku for great Yakiniku!

AM
AlvinM
New York Area
1 review
Dined on 8 August 2020
Overall5Food5Service5Ambience5

Very professional and polite staff. Very respectful with the Covid-19 procedures. They went above and beyond to what is expected of them in covid preventative measures. I will come back and recommend this restaurant to friends.

BB
BlkBoop
New York Area
3 reviews
Dined on 7 August 2020
Overall5Food4Service5Ambience5

Great as always!! It felt good to finally be able to enjoy this place

OT
OpenTable Diner
New York Area
1 review
Dined on 6 August 2020
Overall5Food5Service5Ambience5

They never disappoint.

AD
vipAndyD
New York Area
3 reviews
Dined on 1 August 2020
Overall5Food5Service5Ambience5

great all around!!! Could not have asked for better.

OT
OpenTable Diner
New York Area
1 review
Dined on 31 July 2020
Overall5Food5Service5Ambience5

Excellent service

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OT
vipOpenTable Diner
New York Area
3 reviews
Dined on 25 July 2020
Overall5Food5Service4Ambience4

They were great. But they should bring back addicting cabbage.

Gyu-Kaku - White Plains, NY
Responded on 27 July 2020

Hello, please let us know if you're looking for the addicting cabbage in the future. We sure making the old style dishes for our customers even isn't on the menu.

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OT
OpenTable Diner
New York Area
2 reviews
Dined on 20 July 2020
Overall5Food5Service5Ambience5

This was my fiancé & I’s first time back to the White Plains location in a few months. They were very very clean & our server Daniel was great. He was attentive, informative, and friendly!

HT
HouseTiger
New York Area
10 reviews
Dined on 19 July 2020
Overall5Food5Service5Ambience5

The very-clean and sanitised indoor dining experience of the new normal doesn’t negatively impact the really delicious Yakiniku experience that I’ve enjoyed before the pandemic! I highly recommend the Kansha “Appreciation” set for two. A lot of food for the price is really worth it! Despite online, saying there’s no “All You Can Eat,” it’s apparently available. I usually get that, but it doesn’t have the Umakara… but, like said, excellent as always!

OT
vipOpenTable Diner
New York Area
10 reviews
Dined on 18 July 2020
Overall5Food5Service5Ambience5

Great food! Great Covid precautions!! Will be going back!

OT
OpenTable Diner
1 review
Dined on 17 July 2020
Overall5Food5Service5Ambience5

I believe Danny was the waiter. He was phenomenal. Best experience in White Plains ever

OT
vipOpenTable Diner
New York Area
1 review
Dined on 16 July 2020
Overall5Food5Service5Ambience5

Was soo good!
I missed it during quarantine so when it was safe for dining I ran to the spot! Jasmine was our server & she was sweet!

OT
OpenTable Diner
New York Area
1 review
Dined on 10 July 2020
Overall2Food3Service1Ambience2

Worst Gyu kaku experience ever. Our waiter Danny didn’t care that our grill wasn’t heating up when we mentioned it several times. For reference, it generally takes 6 mins for veggies to heat up. We left our pouch of garlic mushrooms on the grill for 45 mins and the garlic paste was still cold. We had 13 platters of meat on the table and not once did Danny come back to change the grill when it turned black. Compared to my experience in the manhattan, flushing, Florida and Osaka experience this was by far the worst. I remember all the other locations being very attentive and changed our grill every 3-4 platters that were cooked. The manager Howard came by to introduce himself and when I explained the issue he quickly dismissed the concerns without even trying to apologize. Howard eventually fixed our grill when we were on our last plate of meat.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
KK
vipKeithK
New York Area
3 reviews
Dined on 10 March 2020
Overall5Food5Service5Ambience5

Douglas was amazing and made some excellent recommendations on some specials that we really enjoyed! He was a pure delight!

OT
vipOpenTable Diner
New York Area
2 reviews
Dined on 9 March 2020
Overall2Food3Service1Ambience3

The experience wasn’t great. While we waited at the bar, we had to ask a couple of times for the door opened by the bar to be closed since it was blowing in chilly air and everyone at the bar had on coats or sweaters to try to keep warm if they sat by the door. When we sat down, I asked my server for the Mango Burst Sangria and she was confused so I pointed to it. It came in a larger glass than I expected that wasn’t pictured and it tasted way too sweet. When I finally asked her if this was the drink I ordered she was confused and I could t understand her and she couldn’t understand me. I finally asked is this the drink that has alcohol in it and she was like no I thought you asked for the smoothie without alcohol and I said no. After she took my drink, it took up to 12-15 mins before the right drink came. My friend and I ordered dessert and when the dessert hit the table the server dropped the check without even asking us if we wanted anything else. We didn’t feel welcomed or really understood or taken care of as guests. I’ve been to the Gyu Kakus in the city and it’s been a better experience. The drinks and food have been better and the service has been better.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
OT
OpenTable Diner
1 review
Dined on 2 March 2020
Overall5Food5Service5Ambience5

Never had a bad experience here. Love it

OT
OpenTable Diner
1 review
Dined on 29 February 2020
Overall5Food5Service5Ambience5

Great time good food good service!

OT
OpenTable Diner
New York Area
2 reviews
Dined on 29 February 2020
Overall5Food5Service5Ambience5

Loved the experience made even better by our server. Definitely somewhere I would recommend and return to as often as I'm able.

I
Igor
New York Area
2 reviews
Dined on 29 February 2020
Overall5Food5Service4Ambience5

As always superb! The background music was a little bit on a loud side to have a nice romantic dinner, but still bearable. The quality of food was excellent!

KL
KateL
New York Area
1 review
Dined on 23 February 2020
Overall5Food4Service5Ambience4

They have a variety of specials, between Happy Hour pricing, combos for 2 on more people, and brunch offerings on the weekends. Will definitely be coming back!

AL
AmyL
New York Area
1 review
Dined on 17 February 2020
Overall2Food2Service2Ambience2

good for its price.
meat quality is fair, but seasoning is excellent.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
OT
OpenTable Diner
New York Area
5 reviews
Dined on 15 February 2020
Overall4Food4Service4Ambience4

Good was delicious! I thought it wouldn't be much food me and my bf did the 70$ Valentine's day meal all the meats we got tasted very good and me and my bf both agreed it was more then enough food. Our waitress was very nice it was our 1st time she explained everything perfectly everything was great will go again!

OT
OpenTable Diner
New York Area
1 review
Dined on 14 February 2020
Overall3Food5Service5Ambience3

There was nothing posted in Open Table stating the all you can eat meals were not being served on Valentine’s Day & we must leave the table in 90 minutes. No signs at the restaurant, nothing on their website or in their promotional emails. The hostess didn’t mention this when we were seated. She left us with the normal menu & a Valentine’s Day menu insert. Why would you give us menus for items we can’t order? We found out from our waiter when we were placing our order. I don’t blame our server. This is poor communication from management. Seemed like they were trying to cram in as many reservations as possible for the holiday. 👎

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
OT
OpenTable Diner
1 review
Dined on 14 February 2020
Overall5Food5Service4Ambience5

Best experience ever. Food is sooo delicious, I will come back for sure.

OT
OpenTable Diner
Washington DC
1 review
Dined on 7 February 2020
Overall5Food5Service5Ambience5

Our server was so attentive and entertaining. Food is delicious and all you can eat is a great value.

OT
OpenTable Diner
New York Area
1 review
Dined on 5 February 2020
Overall5Food5Service4Ambience5

Nice emloyees

Report
JT
vipxxJTxx
New York Area
15 reviews
Dined on 3 February 2020
Overall4Food3Service4Ambience4

Overall it was good. Service was good. Food was too salty...

OT
OpenTable Diner
1 review
Dined on 1 February 2020
Overall1Food1Service1Ambience1

This restaurant is filthy and unprofessional. Avoid at all costs! It should be shut down.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report
WA
WenchApproved
New York Area
10 reviews
Dined on 1 February 2020
Overall3Food4Service2Ambience4

This was the second time there. First time had a great attentive server. The server today could care less about doing her job. Order was short food. We asked for 2 order of various items and got only one. We had to ask for our wasabi 3 times. We got it when our food was almost gone. The second and third time we asked she just blamed the kitchen.

Gyu-Kaku - White Plains, NY
Responded on 24 August 2020

Hello, we're recently take-over the store and we won the number 1 title Gyu-Kaku in 2019 among with 900+ locations. Please give us another hit, looking forward to serve you again with totally different experience. Best regards, Dennis

Report

FAQs

Gyu-Kaku - White Plains, NY does offer delivery in partnership with Uber Eats. Gyu-Kaku - White Plains, NY also offers takeaway which you can order by calling the restaurant at (914) 358-5206.

Gyu-Kaku - White Plains, NY is rated 4.5 stars by 620 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.

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