Grain/Hilton Dallas Park Cities
I had to seat myself and no one came to my table for 15 minutes... so I left
The breakfast buffet was very expensive and then they added a surcharge for mother's day. Very sneaky. The food was good. Service was what you would expect for a buffet. Quite loud. Make sure they don't seat you by the buffet or you will become part of the line.
We have been to Grain 4 times for Easter or Mothers Day Brunch. In the past we really enjoyed our brunch at the Hilton. However with new management Nothing online is accurate regarding the brunch buffet offering and nothing is close to as nice as the previous brunch's offered. There were no shrimp, oysters, lamb, crab legs/claws, prime rib etc. Instead there were breakfast foods (eggs/ bacon). ham, fried turkey, salad, potatoes and green beans. Not a bad presentation but nothing like the link online "Guide Live" or for that matter nothing like the previous 4 times we visited the hotel for brunch. Past experiences at the hotel for brunch offered significantly more choices for $60 per person. Instead the buffet was very limited and the price actually went up to $64. The deserts previously were hand made and had a huge variety now they all appeared to be bought from a grocery store and not made in house. They included a carrot cake and a pecan pie. Then to make matters worse on Monday were realized the restaurant charged us 2X for the meal. (Over $600) When we called the next day the MOD said it would take "some time" to research the issue. Then we were told by the MOD that we should just dispute the charge. So very unprofessional. I would certainly consider other options until the management has time to correct the shortfalls.
Last year, we had a nice long table with white linen tablecloth. The décor changed and it was kind of loud with two other large groups - it felt more cafeteria-ish. The last few times I reserved there, it had a low to moderate noise level, and ambiance was classy. Service and food was very good.
Great service and food. Menu was a bit limited but still fine for lunch.
It was great!
Worst experience of the last 5 Year. Terrible service