Giraffe - Bluewater

3.7
45 reviews
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£25 and under
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Fusion / Eclectic
Top tags:
  • Casual
  • Lunch
  • Child Friendly
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About

You'll find us in Bluewater's redeveloped Wintergarden dining area which is located off the Lower Rose Gallery. Look out for our giant giraffe friend!
Dining Style
Casual Dining
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Cuisines
Fusion / Eclectic
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Phone number
01322 380066
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Payment Options:
MasterCard, Visa
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Dress Code
Casual Dress
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Catering
Our upstairs dining level is available to book for private events! We cater for all occasions from a working breakfast to a children's party with bespoke food menus available on request. Hire of the area is free - what better place to celebrate your special occasion!
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Neighbourhood
Additional
Take Away, Wheelchair Access, Wi-Fi available
What 45 People Are SayingWrite a review
Overall ratings and reviews
3.7based on recent ratings
3.8
Food
3.7
Service
3.6
Ambience
3.6
Value
Noise · Moderate
77% of people would recommend it to a friend
5
4
3
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1
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P
1 review
Dined on 15 May 2019
Overall 4Food 4Service 5Ambience 4

Pleasant experience, good food, varied menu, efficient, polite, friendly staff. Highly recommend.

NH
1 review
Dined on 11 May 2019
Overall 5Food 5Service 5Ambience 5

Amazing place. I’d only been once before but my partner never has. We were having a day date no children for a few hours lol so was very nice. Waitress was lovely and smiled and was quick when I asked for water. The food was quick and omg so tasty and love the fact there were quite healthy options for me that I could choose from. Overall. Loved it. Will be going more often. Natalie

TR
London
1 review
Dined on 7 May 2019
Overall 4Food 4Service 5Ambience 5

Went to Giraffe for my sister’s birthday celebration. It was oddly quiet on our visit but was quite nice as we were able to converse without the unnecessary hustle and bustle that other restaurants tend to have.

Our waitress was lovely and very attentive (again, this could have been due to the fact that there weren’t a lot of people there but we appreciated it all the same).

We took advantage of their happy hour offer, the cocktails were incredible. The food was okay but for a “world kitchen” I feel there weren’t enough options in each category of food in my opinion which made it difficult not to order something you could have gotten elsewhere. However, I did have the duck stir fry and absolutely loved it all the same.

I would recommend Giraffe for a get-together, the atmosphere and seating is nice and not cramped at all. It’s not too fancy that you feel uncomfortable and is great for family! I will probably be visiting again.

RB
1 review
Dined on 18 April 2019
Overall 1Food 1Service 1Ambience 1

I couldn’t honestly tell you what the inside of this restaurant is like we never got inside. I booked a table for my daughters birthday (8 days before) as she is mad about giraffes, however the restaurant didn’t have the booking despite me showing them the confirmation email I had received. The best they could do was give me a table if I was prepared to wait 40 minutes.... even though there were empty tables. I wasn’t prepared to wait that long and with that it ruined our day and more importantly my daughters birthday.

OT
London
2 reviews
Dined on 13 April 2019
Overall 4Food 4Service 4Ambience 3

Food was good.
Price was great.
Quality of the restaurant was not so great - e.g. we were given a torn paper menu... so I would not recommend this place for a special occasion meal.

MB
Surrey
1 review
Dined on 12 April 2019
Overall 4Food 3Service 4Ambience 3

Lovely friendly waitress, enjoyed our meal, needs attention to detail- menus torn or drawn on

TB
1 review
Dined on 7 April 2019
Overall 4Food 4Service 4Ambience 3

Nice food and very friendly waitress. We had a reservation and we were shown to our table promptly. Slightly disappointed with the decor as expected more of a giraffe theme but overall would certainly visit again as was good value for money

AB
Kent
1 review
Dined on 6 April 2019
Overall 2Food 2Service 2Ambience 1

We've been here several times in the past and each time it's got a little worse (over a period of a couple of years). The decor is tired and worn (ripped seats) and the staff don't really seem to know what they're doing. The food is OK but only just. As it turns out this branch will be closing soon according to one staff member so I'm not surprised the staff aren't bothered any more. No one came to check if our meal was OK or to ask if we wanted any more drinks. I'd downloaded the Giraffe app before we arrived and it said we could have a free desert as we'd signed up. The staff member said at the end that only applied to the set menu but the app doesn't say that in the terms and conditions and as they didn't give us the set menu when we arrived that seemed a bit mean. However, the manager did make an adjustment in the end so we didn't lose out which was appreciated but I get the feeling that this restaurant (which used to be one of the best in Bluewater) has seen better days... sad, really.

TL
Kent
1 review
Dined on 1 April 2019
Overall 4Food 5Service 5Ambience 3

The waitress was very efficent.The food arrived very quick.Table decoration was very drab.It was an old valentine decoration.

LD
London
3 reviews
Dined on 30 March 2019
Overall 5Food 5Service 5Ambience 5

Excellent service, lightning fast and friendly. We had a baby and a wheelchair user with us and we hung about for a good 4 hours with people of our party coming and going, ordering bits of food at odd times and it didn’t phase them at all. My only slight complaints: the toilet facilities aren’t great (broken toilet seat, insecure door lock) and if there was a little play corner for the kids it would have made our lives a bit easier, but other than that, another great experience at Giraffe Bluewater.

LF
Kent
1 review
Dined on 23 March 2019
Overall 4Food 4Service 4Ambience 5

Loved the variety of food, although thought the drinks were overpriced

R
London
14 reviews
Dined on 16 March 2019
Overall 1Food 1Service 1Ambience 1

Management rude, staff uncaring, no help when said was gluten free, was told they can’t make any dishes without gluten and just to buy a steak...

B
1 review
Dined on 16 March 2019
Overall 1Food 1Service 3Ambience 1

The food came out way too quickly, which for me personally was a red light.

Both of our meals were freezing cold, I just ate mine as I couldn't be bothered with complaining, my wife sent her meal back though, when returned - not even an apology for the cold dinner burger and fries.

I had the Malay Chicken Curry - tasteless with, unseasoned rice, cold chapati - just an awful meal.
Wife also said her food was tasteless - she had the chicken burger and chips. We had to then finish our meals at different times, which is annoying.

One positive, our waitress was lovely, really smiley and welcoming.

Funny thing is, I visited with a £20 voucher to spend. This was given to me as a sorry by Giraffe for poor service.

B
Kent
4 reviews
Dined on 13 March 2019
Overall 5Food 5Service 5Ambience 5

Good restaurant food and service always excellent. We used a voucher and it wasn't busy, I think people forget about this restaurant at bluewater because of its position, shame really they don't know what they are missing.

LG
Kent
1 review
Dined on 12 March 2019
Overall 5Food 5Service 5Ambience 5

We love Giraffe at Bluewater, Great healthy, interesting food for the whole family!

GH
1 review
Dined on 9 March 2019
Overall 3Food 3Service 1Ambience 3

There is a nice mix of food. But we didnt have a great experience because one of our drink orders came wrong, one meal wasnt put through the till so one guest had to wait an extra 15 mins for her meal and the waitress just really didnt seem to understand the menu at all.

KD
Kent
1 review
Dined on 24 February 2019
Overall 4Food 5Service 4Ambience 4

Love the menu and food choices - something for everyone including vegan and vegetarian. Portion size was good and food got served quickly

TT
Kent
1 review
Dined on 23 February 2019
Overall 3Food 3Service 3Ambience 3

Food wasn't as good as my last visit. Burned bread and beef burger. Less attention to the details of the food.

HK
London
1 review
Dined on 16 February 2019
Overall 5Food 5Service 5Ambience 5

Perfect place to catch up with friends. Definitely would recommend this place to others , food come up quick , service was brilliant always checking we were alright , had a slight problem with a drink we ordered but was changed straight away. Will definitely go back here.

SJ
Kent
2 reviews
Dined on 15 February 2019
Overall 4Food 5Service 3Ambience 4

The only negative was that when we arrived we were ushered to the seating area outside the restaurant. As it was draughty and noisy we asked to be seated inside only to be told it was full and/or the tables were pre-booked. It certainly didn't look busy. A word with the management and suddenly a table was available. Whilst we were there the restaurant only became less busy...
Perhaps it's their policy to keep the outside tables occupied, but I think it makes for a very different and less appealing eating experience.

CR
1 review
Dined on 14 February 2019
Overall 5Food 5Service 5Ambience 5

There food is outstanding and cooked to perfection and for a good price. The staff are lovely and welcoming, they aren’t shy to point out offers and give you detail about the menu and what it has to offer.

RG
Kent
1 review
Dined on 14 February 2019
Overall 5Food 5Service 5Ambience 5

Friendly and efficient staff. Good choice of Vegan options and lovely cocktails! Thank you for excellent service.

HO
Kent
1 review
Dined on 2 February 2019
Overall 5Food 5Service 5Ambience 5

Great value, especially with Voucher Codes. Super fast and friendly service.

GW
Kent
1 review
Dined on 1 February 2019
Overall 3Food 3Service 3Ambience 1

Bit chilly in Bluewater restaurant nice seating area

PR
Kent
1 review
Dined on 27 January 2019
Overall 5Food 4Service 5Ambience 5

Include more starters or options to your menu.. have tried most of the items and wish you had more.

JM
London
1 review
Dined on 26 January 2019
Overall 3Food 3Service 2Ambience 4

The staff were good once they came over and welcomed you in but took a while to awknowlege new customers. They didn't have a vegan menu but had a couple of different meals available, unfortunately they only had one starter, main and dessert available as a vegan option at the time I ordered. The food that was ordered was nice. I was also happy will the bill when it came and showed good value for money.

GK
1 review
Dined on 25 January 2019
Overall 1Food 1Service 2Ambience 1

Decour tatty,well fingered by little sticky fingers - needs a deep clean
Ultimate burger yuk - greasy - burnt meat cooked in old oil - couple slices of thin processed cheese and partiality cooked fatty bacon
Vile and expensive
A McD and such like much better quality and value
Menu is restrictive and dull
Will never return

CH
New York Area
1 review
Dined on 15 January 2019
Overall 5Food 5Service 5Ambience 5

Lovely choice of food and great staff! Went with children and they were more than accomodating. I'd definitely go back!

TL
Kent
1 review
Dined on 10 January 2019
Overall 4Food 4Service 3Ambience 2

Food was better than a previous visit. Staff are always friendly, food service was quick today (which can make a change) although drinks took a long time.
Only issue...there always seems to be a few flies around which gets pretty annoying!!! & makes you wonder why!?

DW
Kent
1 review
Dined on 6 January 2019
Overall 4Food 5Service 5Ambience 4

I took my wife there for breakfast on her birthday and the food , service , and staff was excellent
Thank you

VB
London
2 reviews
Dined on 5 January 2019
Overall 3Food 4Service 3Ambience 4

Service was very slow sorry to say. Food was good.

EC
London
2 reviews
Dined on 31 December 2018
Overall 2Food 3Service 1Ambience 1

I waited 15 mins to be seated although I had a reservation (which they said they couldn't find although I booked with Opentable). Then waited 15 mins to be served although I did have to ask twice to be served. Price wise very cheap but the service is poor. I would have grumbled at paying a 10% charge but as less then a pound I didn't complain! Think it could be good but not on a busy day like New Year's Eve.

B
1 review
Dined on 30 December 2018
Overall 1Food 1Service 1Ambience 2

My ratings are harsh and unfair for a majority of the points as we did in fact not even eat here. When we arrived we were told there had been no chicken delivery that day and therefore there was a limited menu- garlic bread and nachos. My issue is the fact that no one, Open Table or Giraffe, called ahead of my booking to tell me this. I not only wasted petrol and my time but I then had to disappoint the group I came with.

JO
Brighton
1 review
Dined on 27 December 2018
Overall 5Food 5Service 4Ambience 4

Great brunch good service! Would return. Food was soooo nice!

SY
1 review
Dined on 16 December 2018
Overall 3Food 4Service 2Ambience 3

Although I had booked a table we were waiting at the “wait to be seated” stand for over 10 minutes even though countless staff watched us standing there with four children! Even though I had booked for 6 people and two babies we still had to wait for the table to be made up and high chairs brought over! Saying that the food and service from then was fine albeit a little overpriced for what you get

SG
Kent
1 review
Dined on 12 December 2018
Overall 3Food 3Service 1Ambience 2

Service was really poor. Ended up waiting for a table for 20 mins despite booking. When we got inside the restaurant was half empty!

B
Kent
5 reviews
Dined on 6 December 2018
Overall 5Food 5Service 5Ambience 5

Good choice of food and very good drinks selection. Always accommodating and excellent service.

CC
1 review
Dined on 1 December 2018
Overall 1Food 1Service 1Ambience 3

We waited ages to be seated even though the restaurant was empty and we had booked, there was tomato sauce all over the floor at the entrance.

The tables were pushed together and were different shapes and sizes so one of our party had their back to another. The leather sofa we had with one table was all ripped and worn out.

The kids meals were tiny. The red wine and white wine ordered were horrid.

My food wasn’t great, the service mediocre.

Overall, a rubbish experience. Will never go back or recommend.

d
Kent
2 reviews
Dined on 11 November 2018
Overall 2Food 1Service 1Ambience 1

The restaurant was freezing, the service was appalling and very slow. The meals were low average quality. Good value overall but would not eat there again. Not Gluten Free friendly.

m
Kent
1 review
Dined on 10 November 2018
Overall 3Food 5Service 2Ambience 3

The food was delicious and couldn't fault it although a little overpriced for the size of portion. The waitress we had should learn to smile and be a little more like she was interested in serving us and I totally hate it when the gratuity is already added to the bill. However I asked for it to be removed and there was no argument.

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