Fancy Hank's Bourke Street

4.1
425 reviews
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$41 to $100
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Barbecue
Top tags:
  • Group Bookings
  • Comfort Food
  • Casual
GOOD HEAVENS SUNDAY SESSIONS
Fix Your Hangover

Bottomless BBQ Brunch, Fixation Beer & Green Tea Mimosas
DJs all day & Giant Boardgames

$10 Spritz Menu (12-4pm)

First Sunday of every month

Session times 12-2pm & 2-4pm


At Fancy Hank's we serve American-style, slow cooked BBQ, using the finest quality free range meats, cooked using our custom-built, 2-tonne smoker. Brisket, ribs and pulled-pork sit alongside the traditional sides as well as a number of unique dishes. We use traditional Southern cooking techniques and combine these with local produce to put our uniquely Australian spin on this regional American cuisine.
What 425 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
Food
4.1
Service
4.1
Ambience
3.7
Value
Noise · Moderate
84% of people would recommend it to a friend
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OT
Melbourne / VIC
1 review
Dined on 13 April 2019
Overall 3Food 3Service 3Ambience 4

Ribs were well cooked but lacked intensity, the chicken wings had more flavour. We felt some of the serving sizes were misrepresented and staff could have more attentive.

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AR
1 review
Dined on 13 April 2019
Overall 4Food 4Service 5Ambience 5

Brisket was amazing, still thinking about it 2 days later! Standard fair of Mac n cheese and corn bread were great, the jalopeno cream cheese was beautiful. The pork ribs were a big let down, great flavour but we’re a bit tough and a touch dry. $50 for half a rack was a joke, if the rest wasn’t so good I would have made a fuss at bill time.
Service was exceptional, our food was out in under 15mins from ordering.
We will go back again in the future.
Thanks for a great night

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R
New York Area
1 review
Dined on 13 April 2019
Overall 5Food 5Service 5Ambience 5

Great food, amazing service and accommodated my nut allergy with ease. Quick service, quiet and friendly atmosphere.

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CB
1 review
Dined on 11 April 2019
Overall 5Food 4Service 5Ambience 3

Thank you for the experience, it was a great dinner

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MM
1 review
Dined on 11 April 2019
Overall 4Food 4Service 5Ambience 5

The food was great and tasty. The only disappointment was the $60 rack of ribs- very tasty but very expensive and very little meat on the bones. Would come back but would not order the ribs again.

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D
San Francisco
35 reviews
Dined on 10 April 2019
Overall 5Food 5Service 5Ambience 4

My wife and I went to Fancy Hank's between halves of a two-part show at the Princess Theatre. The location is great if you are in the theatre district! Being form the US and having traveled extensively throughout the country, we know BBQ quite well. Fancy Hank's isn't really authentic American BBQ, but that is not meant as a criticism -- the food is excellent top to bottom.

First, the ribs: they were cooked perfectly, with a very nice sauce. The menu said it was an "Alabama BBG sauce" and that was part of it, but then there was a drizzle of something else that added another layer of flavor. So like I said, I wouldn't call it authentic, but more of a Melbourne twist and slightly more upscale version of the original.

Second, I would be remiss if I did not mention that AMAZING biscuits. You simply must order the black pepper biscuit with maple butter. These are the best biscuits I have ever had -- just the right crumb and crust on the outside, beautiful texture on the inside with a very nice maple butter that is just right int terms of sweetness.

Add in the good service and fine drinks, and this made for a perfect stop for us between shows. I would definitely put this on my pre-theatre stop next time I'm in Melbourne.

Fancy Hank's Bourke Street
Responded on 12 April 2019

Hi Delegator, Thank you for your amazing feedback! We are so glad that you enjoyed your time with us and your meal! We look forward to having you in again before your next show! Cheers Tracey

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PC
1 review
Dined on 8 April 2019
Overall 3Food 2Service 1Ambience 3

It used to be my favourite place to eat whenever I came to Melbourne but it has gone so downhill. This will be the last time I will eat here.

Fancy Hank's Bourke Street
Responded on 12 April 2019

Hi Paris, Thank you for taking the time to leave us your feedback and your star rating. I am sorry to hear that you didn't enjoy your experience with and would love to look into this a bit more for you. If you could give me a bit more information about your dinner with us and ways you think we can improve that would be grate. We would hate to see a loyal customer as your self leave. I look forward to hearing from you. Cheers Tracey

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EK
1 review
Dined on 7 April 2019
Overall 5Food 5Service 5Ambience 5

Excellent tasty food. Have already recommended to friends. Great ambiance. Will be back

Fancy Hank's Bourke Street
Responded on 12 April 2019

Hi Elizabeth, glad you enjoyed your meal. Looking forward to seeing you again soon!

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UH
1 review
Dined on 6 April 2019
Overall 1Food 3Service 3Ambience 3

We were given a really bad table in the lower corner even though we had booked in advance. It was right next to the where the bartender kept banging plates after washing especially as the table was lower and the plates were ear level. Made the experience poor.

Fancy Hank's Bourke Street
Responded on 12 April 2019

Hi Usman, Thank you for taking the time to leave us your feedback and we have taken this on board. We have changed the area that we store out plates to ensure that no other guests have the same experience you received moving forward. If you have any other feedback on ways we can improve I'd love to hear from you. Cheers Tracey

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OT
1 review
Dined on 6 April 2019
Overall 5Food 5Service 5Ambience 4

Great food, great service, will come back. Must try the ribs and corn bread

Fancy Hank's Bourke Street
Responded on 12 April 2019

Thanks, great to hear you enjoyed your meal. The cornbread is one of our favourites aswell, See you soon

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DW
London
2 reviews
Dined on 3 April 2019
Overall 4Food 4Service 5Ambience 4

Solid barbecue food with interesting starters in a great venue. We came towards the end of the evening and a few of our dishes came to the table luke warm, when we pointed this out they happily replaced them with piping hot dishes and even took 20% off our bill for the inconvenience.

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PM
1 review
Dined on 30 March 2019
Overall 4Food 5Service 5Ambience 4

Out of the 8 people on our table, four of us traveled from Gippsland, and would do it again. We really enjoyed the food, the service was friendly, the room is full of nostalgia, the bar looked fabulous and though our table was on the outside it was still loud. That’s not enough to stop us coming back. We definitely will see you in the future. Thank you all round.

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D
1 review
Dined on 29 March 2019
Overall 2Food 3Service 2Ambience 3

We were having a wonderful meal while celebrating a family birthday. This all changed when we were asked to clear the table as they needed it. We were eating desert. How rude!

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KW
1 review
Dined on 28 March 2019
Overall 1Food 2Service 1Ambience 1

Service was poor, had to ask for drinks 3 plus times still had to wait for 20 minutes to get them. Brisket was poor two slices of thin beef and a bread bun and some red onions for $29. Waited a long time for food, no communication of times no apology for wait. Asked at the end if it was busy and they answered it was steady - so no real reason for little to no service and long waits. Tables either side of ours the same experience. No offer to fix anything so ensured that three full tables of people will not return again. Don’t waste your money, expensive and even removing the bad service the food is not worth the price

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MP
1 review
Dined on 28 March 2019
Overall 4Food 4Service 4Ambience 4

Great night, great food & service. Enjoyed Good Heavens rooftop before and after too! 😊

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H
1 review
Dined on 28 March 2019
Overall 1Food 3Service 1Ambience 1

I would say the service was poor, but because we didn't receive any it's hard to tell. 2 hours to get our food, at no point did any of the wait staff come over and knowledge us. The only reason we were able to order (1/2 hours after sitting down) was because we chased down a member of staff. Some of the lowlights:
- we weren't offers drinks and had to chase down someone else to bring us drinks. We were never offered anything else
- no staff member came close to our table in the 2 hours we were there without us actively getting out of seats to call them over
- we weren't brought cutlery with our food when it eventually came
- there was noone on the pass all evening. Food was being left for long periods sitting there. There was no ownership of sections, no leaders, no one knew what there role was during service
- all employees looked disinterested. When our plates were finally cleared away after us calling someone over AGAIN and us piling the plates to be gathered away, the server didn't say a word. Not a word. He just stared into the distance while very slowly clearing up the plates we had gathered
- I had to ask twice for the bill. By this point we were just desperate to leave but we couldn't even do that!
- two items we ordered never arrived
- the restaurant was relatively busy but there were a number of vacant tables. There was no reason the service should have been this bad.
- when we finally gave some feedback when we were paying, the server just stared blankly and said 'thank you for your feedback'. Nothing else. No offer of recompense, no suggestions, just a blank acknowledgement that the service was poor
- a couple next to us waited over 1.5 hours for their food. They also complained at the end and got the exact same ' thank you for your feedback' mantra.
- there was no sense of urgency from anyone in the restaurant. Clearly, the training and leadership is non-existent. How this place is still trading in such a vibrant culinary scene is beyond me.

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D
1 review
Dined on 28 March 2019
Overall 4Food 5Service 4Ambience 4

Took a bunch of guys looking for a casual lunch. Had a terrific time. The set lunch menu was exactly what we needed. Definitely will do again

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AR
1 review
Dined on 24 March 2019
Overall 4Food 4Service 3Ambience 5

We went to Fancy Hanks on a Sunday night and whilst the restaurant was quiet, the service, particularly for drinks was very slow.

The food was good, not as great as on previous occasions, seems the recipes may have changed for some favourites such as the coleslaw and mac n cheese, however we did still enjoy our orders and as always there was way too much for us to finish.

A good standby to catch up with friends, but seems to have slipped a little.

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B
Melbourne / VIC
1 review
Dined on 23 March 2019
Overall 3Food 4Service 4Ambience 4

A little surprised at a place where their catch cry is the protein & it being bbq & their was no 1/2 chicken left when we ordered ..
I do commend the staff & the management for the compensation we received without even requesting anything - hsts off.
The food was great no doubt.
Cheers

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JK
1 review
Dined on 16 March 2019
Overall 1Food 1Service 1Ambience 1

ONE OF THE MOST DISAPPOINTING EVENINGS MY WIFE AND I HAVE EXPERIENCED. MANAGER DIDN'T EVEN MAKE THE TIME TO CONVEY WITH US. FOOD WAS SALTY COLD OVER MARINATED. WE WERE BOTH FEELING UNWELL YESTERDAY. WORST EXPERIENCE EVER. ONLY PUT A 500GM RACK ASIDE FOR BOTH OF US AFTER ADVISING BOTH IN SPECIAL ORDER CONDITIONS THROUGH YOUR BOOKING AS WELL AS RING THE VENUE ON FRIDAY AFTERNOON . JUST AS WELL CAUSE THE FOOD WAS DISGUSTING. WELL TELL ALL MY FRIEND'S AND FAMILY AND SOCIAL MEDIA NOT TO VISIT.

Fancy Hank's Bourke Street
Responded on 18 March 2019

Hi Jim, We’re sorry that there was an issue with your rib order. We were under the impression that you wanted a small rack of ribs between you, not two racks, so seems like this was lost in translation. Staff apologised for the mistake on the night, and also sent you a serve of pork shoulder as well as a serve of fried ribs to make up for the mistake. We’re sorry to hear you didn’t enjoy your meal, we’ll pass on your comments to th kitchen. Thanks

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AW
1 review
Dined on 12 March 2019
Overall 5Food 5Service 5Ambience 5

We've been long time fans of fans hank's, never disappointed before, didn't disappoint this time

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OT
Melbourne / VIC
1 review
Dined on 9 March 2019
Overall 1Food 1Service 1Ambience 1

Opentable wrote to us asserting that we did not show up for our reservation in which we arrived 15mins earlier. The email we received blatantly pointed this out - an attempt at trying to place blame or apply pressure on us for something that did not occur.

To add salt to the wound, the food wasn’t that great either.

Pls confirm with the restaurant again before contacting us assuming that we’re people off the streets that do not hold reservations or have any courtesy to call ahead if we were not planning to show up.

The whole booking experience and coupled with a disappointing meal has ruined our weekend truly.

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PM
1 review
Dined on 2 March 2019
Overall 5Food 5Service 5Ambience 5

Quality service and amazing food. Went to the restaurant quite late and did not have time to order a lot of food from the kitchen, but the stuff threw something together quickly and still provided us with a selection of meats that was absolutely delicious. The staff were also very welcoming and friendly and prompt at service.

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OT
1 review
Dined on 2 March 2019
Overall 4Food 4Service 5Ambience 4

Great service excellent food. Good choice of drinks

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MS
1 review
Dined on 26 February 2019
Overall 5Food 5Service 5Ambience 5

amazing food. every item was ab fab!!! The sides were divine.

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SM
Melbourne / VIC
1 review
Dined on 23 February 2019
Overall 3Food 5Service 2Ambience 4

Love the food here and we had friends from Texas who know their bbq food. However there were no Lamb ribs or Romaine salad left and they had run out of 3 different wines the girls wanted to drink and wouldn’t serve anything else by the glass. Frustrating

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DA
1 review
Dined on 22 February 2019
Overall 4Food 3Service 5Ambience 5

I have been to quite a few of the American BBQ places and the food here I don't believe is up to scratch. Presentation is good, some of the dishes were good but the beef ribs were sold out at 6pm on a Friday which isn't good enough. Brisket was a bit dry.

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M
1 review
Dined on 19 February 2019
Overall 4Food 4Service 4Ambience 4

Good food, great beer selection, nice and relaxed. The roof bar above is great too.

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CM
Melbourne / VIC
1 review
Dined on 19 February 2019
Overall 4Food 4Service 5Ambience 4

Briskit was amazing. Pork ribs were a little dry though.

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L
Central Texas
48 reviews
Dined on 18 February 2019
Overall 4Food 5Service 5Ambience 5

Amazing to find good tender brisket this far from Texas. The brisket is superb and needs no sauce. We also enjoyed the pulled pork. Did not order the pork ribs as we prefer the smaller meatier baby backs, but they looked tender and tasty. The cole slaw was unusual but full of flavor. The side pickles and onions are an attempt to be unique which is fine. I’d prefer the plain version. Great spot. We approve although very pricey compared to home.

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LH
1 review
Dined on 14 February 2019
Overall 4Food 4Service 5Ambience 5

Food was good, menu lacked variety. The pulled pork was luke warm, however everything tasted good. Busy, but expected on Valentine's day. Servcie was great. Would recommend.

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JA
Melbourne / VIC
3 reviews
Dined on 13 February 2019
Overall 4Food 4Service 5Ambience 4

Great spot to catch up with work colleagues over lunch. The lunch menu offers some lower cost items (sandwiches) for those that find the regular menu a bit expensive. We had mostly sandwiches with some sides to share and that worked out really well. Bit disappointed to find we were charged for mayo to have with our chips, when most places offer free aioli with chips - but this is a minor quibble. Can highly recommend the brisket sandwich for fall apart deliciousness - and book a window seat overlooking Bourke St for extra atmosphere.

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MC
1 review
Dined on 11 February 2019
Overall 5Food 5Service 5Ambience 5

They helped me to have the best birthday. Thanks to Nathan and Rio!

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OT
1 review
Dined on 2 February 2019
Overall 5Food 5Service 5Ambience 4

Food was excellent, service was quick and nice, GREAT selection of food and drinks... BEER!!

Definitely the place for dinner and a couple drinks.

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JC
1 review
Dined on 2 February 2019
Overall 5Food 5Service 5Ambience 5

Great ambience, service and attention to detail in the delicious food.
Loved that we were not blasted with loud music and were able to hear each other.

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SV
1 review
Dined on 1 February 2019
Overall 4Food 5Service 4Ambience 5

Great setting and environment. A little disappointed that the offer of water for a table of 8 ( it arrived in 3 open carafe's) did not mention that we were being charged for whatever tap/post mix it came out of.

Other than that, we had the set menu @$35 and there was flawless BBQ, great cornbread, chips, potato salad, beans and we were all left feeling replete with some meat left on the platter!

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CB
1 review
Dined on 30 January 2019
Overall 3Food 4Service 2Ambience 3

After being shown to table, unfortunately ignored by waitress. However male staff member made up for it when we explained we had a show to get to.
Ordered the Pulled Pork Shoulder Special and it didn't disappoint. Would bother with the Lamb Ribs again, way too fatty and didn't really get any cherry/sweet flavour. Coleslaw with chipotle dressing was very tasty and went well with the meats, as did the BBQ fries.
Love the idea of share plates.

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S
Melbourne / VIC
1 review
Dined on 30 January 2019
Overall 5Food 5Service 5Ambience 5

Love Fancy Hanks, the pre ordered Pork Ribs are the go!

everything on the menu is spot on.

Will not disappoint (if you love bbq meat)

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G
1 review
Dined on 24 January 2019
Overall 4Food 5Service 4Ambience 4

Magnificent food bit pricy wood go again toilets to fat

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F
Melbourne / VIC
1 review
Dined on 19 January 2019
Overall 2Food 2Service 2Ambience 5

The ribs were so tough we couldn't eat them. When we complained we were told this was 'Kansas' style. I feel certain the ribs in Kansas aren't like slabs of rubber. We were only offered drinks once and the start. The sides were nice but for $90 for tough inedible ribs was not.

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