Embers @ The Charming Squire

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1. ES

   EllieS

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food2service4ambience4

   Service is good but the food is way more expensive for what you get.

   Report
2. LA

   LorryA

   New York Area

   1 review

   3.0

   1 review

   Dined on 18 June 2022

   overall3food2service3ambience4

   We have been to Embers with friends and family many times and have always enjoyed it and recommended to many people. Yesterdays experience was embarrassing as the food quality has dropped considerably and the Manager was sick and rude to our elderly family. We may go back but not in a hurry, although our besuited waiter from Peru (Ronato?) was delightful and did his absolute best to make a bad experience a lot better - thanks to him.

   Report
3. GC

   GillianC

   Tropical North Queensland

   2 reviews

   3.0

   2 reviews

   Dined on 17 June 2022

   overall3food2service3ambience3

   The food was OK. Food service was quick but we had to wait a long time for cocktails. We ordered mojitos (they don't use fresh limes in the mojitos). We ordered a second round of mojitos and they forgot to add sugar and lime. YUCK!

   Report
4. RT

   RebeccaT

   Exclusive

   1 review

   4.0

   1 review

   Dined on 17 June 2022

   overall4food4service4ambience3

   The food was really nice. We were on a time limit, so booked early for 5.30pm, the restaurant was busy and we did follow up our meals as we had a show at 7.00pm. The meals arrived at 6.22pm, we did appreciate them trying to rush them through.

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5. SQ

   SuzQ

   1 review

   2.0

   1 review

   Dined on 16 June 2022

   overall2food3service2ambience1

   We found one of the waiters quite rude. When I asked if I could have a different vegetable on my plate, I was told directly, No, our meals come out all the same! When the wait for our dessert was far too long and we needed to get to our next engagement, we were told we had to wait!

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6. K

   Kayj

   1 review

   3.0

   1 review

   Dined on 15 June 2022

   overall3food3service2ambience4

   A lovely restaurant to walk in to. Good atmosphere and position to the South Bank Train Station - Great! Arriving early, we were seated early - thank you! Ordering Oysters for Entree, somehow got mixed up between serving staff and kitchen, as we requested no cucumber and we received cucumber. So not being what we ordered was sent back. We were glad to have them re-ordered but these came out plain with lemon, not as what was described on the menu - that was disappointing. We would have liked at least the finger lime and mint. However the Oysters were very good. As for mains, wait time was a little long. Both of us ordering gnocchi w/- mushrooms and truffle cream / oil. A very tasty meal but being panfried meant some gnocchi's were chewy and some a tad overcooked. On the whole not too bad for our first dining experience @ Embers but more clarity with serving staff, would provide a better dining experience.

   Report
7. SK

   ShirleydK

   Brisbane

   5 reviews

   4.0

   5 reviews

   Dined on 12 June 2022

   overall4food4service4ambience4

   A friend and I had lunch at Embers, prior to attending a matinee musical at QPAC. The staff were aware of this, and we were attended to with speed and efficiency, and we enjoyed our meal and coffee.

   Report
8. D

   Dallas

   1 review

   1.0

   1 review

   Dined on 11 June 2022

   overall1food2service1ambience4

   Don't go to this restaurant if you are attending a show at QPAC unless you allow two hours to dine. We booked a table at 6:15 for a 7:30 show. We arrived on time and ordered our meal as we were shown to our table. We even mentioned at this time we are going to a show at 7:30. When we had not seen our meals by 6:45 we queried what was going on. A manager came to our table and said serving times was 45 minutes. He e said we were told this on arrival, but neither I or my wife recalled this. He basically said it was our fault the meals had not arrived. We waited another 25 minutes and still no sign of our meals. We were told by a waiter there was at least two other tables ahead of us. so, we paid for our drinks and went to the show hungry. The Open Table booking system does not allow you to specify you are attending a show, or that you need any form of fast delivery menu. None was offered to us at the restaurant.

   Report
9. AG

   AmyG

   1 review

   1.0

   1 review

   Dined on 11 June 2022

   overall1food1service1ambience4

   Booked table at 5.45pm for 7.30pm show at QPAC. Ordered straight away but had to walk out hungry at 7.20pm as our meals hadn’t arrived and we were in danger of missing the show. The manager was very rude and failed to make any apology. Would not recommend for pre-show dining.

   Report
10. MS

    MattS

    1 review

    2.0

    1 review

    Dined on 11 June 2022

    overall2food1service1ambience4

    - took 40mins from order to entree. 1.5hrs till main -oysters clearly not fresh, steak well over cooked -expensive side of greens was 6 pieces of asparagus and broccolini (poor value) -restaurant is clearly not set up to cope with anything more than 50%occupancy

    Report
11. KF

    KatieF

    1 review

    4.0

    1 review

    Dined on 11 June 2022

    overall4food4service5ambience5

    Booked here prior to going to QPAC - staff acknowledged we had a show to go to and assured us we would be out in time. Service was fantastic and food was delicious.

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12. SO

    SueO

    1 review

    3.0

    1 review

    Dined on 11 June 2022

    overall3food5service3ambience5

    Our only complaint was that the food took 40 minutes to arrive. Apparently the restuarant was busy due to show at QPAC (which we were also attending) but we not advised when we arrived that our food would be slow. There were only 2 of us and we shared a main and 2 sides.

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13. RB

    RobynB

    1 review

    4.0

    1 review

    Dined on 11 June 2022

    overall4food4service4ambience4

    Prompt efficient service. Wine prices expensive. Food very tasty and well presented.

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14. R

    Robbo

    Brisbane

    3 reviews

    4.0

    3 reviews

    Dined on 11 June 2022

    overall4food5service4ambience4

    We dined before the show 9 to 5. Food was great however due to an incident in the bar area our meals were delayed leaving no time for desert. Apart from that, we all enjoyed our food. The wait staff were excellent.

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15. E

    Emmy

    1 review

    2.0

    1 review

    Dined on 10 June 2022

    overall2food2service2ambience4

    Venue was nicely located and comfortable. Service was so so- waiters were pleasant but orders were slow to come out and we had to follow up a few times. Food was fine but overpriced for what it was. Wine and beer were delicious.

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16. RW

    RhondaW

    1 review

    4.0

    1 review

    Dined on 8 June 2022

    overall4food4service4ambience4

    Early dinner booking with friends midweek. Clashed with theatre goers. A bit noisy. Prompt service, pleasant helpful staff. Menu a little bit overpriced. Food was presented well.

    Report
17. JE

    JulieE

    1 review

    4.0

    1 review

    Dined on 4 June 2022

    overall4food4service5ambience4

    Service good...food good ...good atmosphere.......would dine there again.

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for the great review Julie, We look forward to hosting you again soon and making it an amazing night!

    Report
18. AN

    ANEP

    Brisbane

    1 review

    2.0

    1 review

    Dined on 4 June 2022

    overall2food4service2ambience3

    Service was average and some meals were served cold

    Report
19. VP

    VictoriaP

    Brisbane

    1 review

    4.0

    1 review

    Dined on 1 June 2022

    overall4food5service5ambience5

    I booked Embers for dinner pre-show at Qpac. The venue was quiet and relaxing. The food was outstanding! The best Salmon dish I have ever had. Our waitress was lovely. We got our meals in a good time. Perfect start to our evening

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for an amazing review Victoria, We look forward to hosting you again soon and maybe even find your new favorite with us!

    Report
20. OT

    OpenTable Diner

    Brisbane

    1 review

    2.0

    1 review

    Dined on 1 June 2022

    overall2food4service3ambience2

    Restaurant wasn’t busy but service was just ok. Food was good. Ambience not so good as we were sat at the table next to a concrete structural bearing and right in front of the kitchen pass where there was constant yelling for the “team to communicate!” Will be back but know exactly where not to sit. Thanks.

    Report
21. NK

    NicoleK

    1 review

    3.0

    1 review

    Dined on 1 June 2022

    overall3food2service4ambience4

    Lovely venue and staff, food however was average unfortunately.

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for the good review Nicole. We are disappointed that the food wasn't to a satisfactory expectation. We do hope to host you again and provide an even better experience than before!

    Report
22. CD

    ChrisD

    1 review

    5.0

    1 review

    Dined on 28 May 2022

    overall5food5service5ambience4

    Grat service from all the team that interacted with us, The pork and the lamb mains were cooked to perfection and the chocolate dessert was sublime.

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for the amazing review Chris. We look forward to hosting you again and provide just as good an experience as the last!

    Report
23. M

    Maryl

    Brisbane

    4 reviews

    1.0

    4 reviews

    Dined on 27 May 2022

    overall1food1service1ambience4

    Unfortunately our dining experience at Embers was very disappointing. After waiting half an hour for the waiter to take our order and another forty minutes before our food arrived the starters and mains were brought out together. We asked whether we could have our mains taken back to the kitchen to be kept warm until we had finished our starters and were told that this was not possible and were made to feel guilty as it was our waiters first night and he made a mistake. After much discussion it was decided that our mains would be taken back to the kitchen and remade. This was not the case with the steak which was brought out so well done it wasn't eaten. The service overall was very poor and the waiters were inattentive. We were however compensated with a discount but this would not have been necessary had the above complaints been rectified.

    Embers @ The Charming SquireResponded 6 days ago

    Hi Maryl, thank you for your review. All feedback is welcome and important to us. We are disappointed to hear that your expectations were not met during your experience with us. We have taken your feedback on board and our management team will address the service and food issues raised. We do hope to see you again sometime soon, so we can we can rectify that night and make sure to provide you and your group an enjoyable time with the full experience we intend to provide at The Charming Squire.

    Report
24. KD

    KylieD

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience5

    I would recommend the seafood linguine. The service was very friendly, efficient and helpful.

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for the amazing review and great shout out! We cant wait to host you again Kylie.

    Report
25. J

    Jacqui

    Tasmania

    1 review

    5.0

    1 review

    Dined on 21 May 2022

    overall5food5service5ambience3

    Exceptional food and excellent service, enjoyed every bit of our night.

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for an amazing review Jacqui, We look forward to hosting you again!

    Report
26. MH

    MimH

    1 review

    2.0

    1 review

    Dined on 20 May 2022

    overall2food1service4ambience4

    Menu wasn't to our liking and expensive, better menu in bar area

    Embers @ The Charming SquireResponded 6 days ago

    Thanks for the review MimH, we are disappointed to hear your experience wasn't to your satisfaction. We do hope to see you again sometime soon to try some of our other dishes. Hopefully we can provide an ever more memorable night than before!

    Report
27. S

    Shaun

    1 review

    2.0

    1 review

    Dined on 18 May 2022

    overall2food3service2ambience3

    We looked forward to a memorable meal after seeing good reviews and looking at the menu prior to booking our table. Unfortunately the food order was not brought out at the same time which means we had our main meal placed in front of us quite long before our sides arrived. The flame grilled lamb was not really anything other than cooked lamb cutlets and was only a very small portion. We felt that the price for the meal wasn't justifiable.

    Report
28. I

    Issy

    1 review

    1.0

    1 review

    Dined on 13 May 2022

    overall1food2service1ambience2

    The service was appalling. Our waiter kept gorgetting about us and our food took almost an hour and nearly made us late for our show. Then they had the audacity to ask if we would leave a tip. Would rate lower if I could

    Embers @ The Charming SquireResponded 6 days ago

    Hi Issy thank you for your review, all feedback is welcome and important to us. We are disappointed to hear that your expectations were not met during your experience with us. Thank you for taking the time to review, we have taken your feedback on board and our management team are in the process of addressing the issues you raised. We do hope to see you again soon to rectify that night and give you the enjoyable night we wish to provide at The Charming Squire.

    Report
29. M

    Michael

    1 review

    1.0

    1 review

    Dined on 13 May 2022

    overall1food1service1ambience4

    Don't go here if you have a show. They messed up the order and them rushed our a seafood pasta that was just terrible. I had no time to send it back. Waste of money.

    Report
30. DB

    DebbieB

    Sunshine Coast

    4 reviews

    1.0

    4 reviews

    Dined on 12 May 2022

    overall1food1service1ambience3

    The wait time for food and drinks is way too long, as the closest food venue to QPAC they are busy. In the end we were only able to get a plate of chips and Arancini balls & drinks due to 45 mins wait on food. They took 1/2 hour to tell us they had no champagne and then we discussed food and they recommended snacks. Very expensive $136 total bill an no we did not tip. I have been to Embers about 4 times, 3 times at night. Will not bother again, given I had a similar experience in the Bar Area a month beforehand, expensive and slow to serve then you have eat quickly and leave half to get to your show. Upon discussing with friends they claimed the same experience.

    Embers @ The Charming SquireResponded 6 days ago

    Hi Debbie, thank you for your review. All feedback is welcome and important to us. We are disappointed to hear that your expectations are not being me during your experiences with us. Thank you for taking the time to review, we have taken your comments on board and our management team are in the process of addressing the issues you raised. We do hope to see you again sometime soon so we can rectify and give you the full experience & service for which the Charming Squire is renowned for.

    Report
31. K

    Kylie

    1 review

    1.0

    1 review

    Dined on 11 May 2022

    overall1food2service1ambience4

    Unfortunately the service was really poor the night we were there. It took a very long time to receive our drinks and then when the food arrived it was cold. Hopefully just a one-off due to staffing issues etc.

    Report
32. IM

    IM88

    Brisbane

    1 review

    4.0

    1 review

    Dined on 8 May 2022

    overall4food4service3ambience4

    We popped in for a light lunch food was delicious, waited quite long for desserts but the rest was great.

    Embers @ The Charming SquireResponded 7 days ago

    Thanks for the great review, we hope to host you again and make the experience even better!

    Report
33. CM

    ChrisM

    Brisbane

    1 review

    3.0

    1 review

    Dined on 7 May 2022

    overall3food4service5ambience1

    Everyting was basically average except for the outstanding efforts of the manager who bent over backwards to make sure we were fed in time for the concert at QPAC. The place was packed to the non existent rafters and chaos reigned supreme. However as stated above, the manager attended to us with good humour and above all, professionalism. Well done that man. Full marks

    Embers @ The Charming SquireResponded 7 days ago

    Thank you for the great review Chris, we are disappointed that night was so chaotic and intend to make it an even better experience for you next time.

    Report
34. JO

    JohnO

    Brisbane

    2 reviews

    5.0

    2 reviews

    Dined on 7 May 2022

    overall5food4service5ambience5

    Very happy with the meal. Squire is back to form after the downturn in business as a result of Covid. Would definitely go back.

    Report
35. DG

    DanaG

    Brisbane

    3 reviews

    2.0

    3 reviews

    Dined on 6 May 2022

    overall2food3service2ambience2

    I have always enjoyed the place. Until now it has had a nice vibe and a particularity about it. It wasn't the case last night. It started with the booking. I thought I booked the pub just to find out when we got there that is was the restaurant which was empty and hot. I guess the whole venue has the AC off. We moved to the pub area. It was hot and noisy and the food cooking time 45 minutes... limited choices for food as well. Outside the smoking area is next to the non-smoking area with no screen. It was like we were all smoking there... The smell in the toilet is something that would normally close a public space like this. I reckon it is a public health risk. We shared our impressions with people around. They all agreed. It's not a place to come back.

    Report
36. JM

    JasonM

    Brisbane

    1 review

    2.0

    1 review

    Dined on 4 May 2022

    overall2food2service3ambience3

    Food was quite dry and not great. It was ok. Chips were soggy and looked like they had been sitting in a warming tray for a week. Not nice at all.

    Report
37. RK

    RosK

    1 review

    2.0

    1 review

    Dined on 30 April 2022

    overall2food3service1ambience4

    We waited a long time for food and drinks. We were then really rushed to make our show. We allowed an hour and a half to eat and ended up with ren minutes after asking for the food order.

    Report
38. G

    Ging

    Brisbane

    15 reviews

    4.0

    15 reviews

    Dined on 29 April 2022

    overall4food5service3ambience3

    Meal presentation was excellent, and the flavours awesome. Conversation with guests can be difficult as the voices in the very high ceiling space are what feels amplified. However was quieter than previous visits, the result of the addition of soft furnishings that lessen the sound reflection.

    Report
39. JB

    JBauer

    1 review

    5.0

    1 review

    Dined on 28 April 2022

    overall5food5service4ambience5

    Booked a table to celebrate my graduation and was absolutely blown away. The amazing wait staff were friendly, helpful and transparent! The food was absolutely delicious. Having some of the best cocktails was just the cherry on top! Absolutely love you guys and will 100% be back. Thank you for helping me celebrate!

    Report
40. LW

    LauraW

    1 review

    5.0

    1 review

    Dined on 28 April 2022

    overall5food5service5ambience5

    Great service at the bar initially and at table later. Impressed by the food and especially the great range of beer, wine and other beverages. Friendly and efficient staff made the experience hassle free.

    Embers @ The Charming SquireResponded on 12 June 2022

    Thanks for the amazing review, we are so happy to be able to provide a great experience! We hope to see you again soon.

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