Permanently Closed - Eden - Newcastle

4.3
10 reviews
£25 and under
International
This restaurant is permanently closed. Escape to the Gardens of Eden, a revellers’ vision of botanical bliss. From daytime delights to dancing until dawn. Bar, restaurant and nightclub all under one roof.

We are now offering a new brunch menu Saturday & Sunday and Sunday Lunch every Sunday from 12pm.

For more information call 0191 235 7065 or email partybooker.newcastle@edencollective.co.uk

We look forward to welcoming you back to eden
What 10 People Are SayingWrite a review
Overall ratings and reviews
4.3based on recent ratings
4.1
Food
4.2
Service
4.1
Ambience
4.0
Value
Noise · Moderate
71% of people would recommend it to a friend
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OT
OpenTable Diner
Newcastle
1 review
Dined 7 days ago
Overall5Food5Service5Ambience5

The clue is in the name. I'm glad they had to sense to change it so I didn't waste my time going

OT
OpenTable Diner
Newcastle
1 review
Dined on 24 October 2020
Overall5Food4Service5Ambience5

Lovely staff, very nice establishment

B
Becky
Yorkshire
2 reviews
Dined on 5 September 2020
Overall2Food3Service2Ambience2

We booked through Open Table and were not advised there would be a reduced menu, therefore we were disappointed when we arrived as it was not what we were expecting.

Some of the food was not how it appeared on the menu. Naan bread pizza said it had raita on, however it turned out this was mixed in.
We ordered desert expecting to get strawberry and chocolate ice-cream on the waffle, but it was vanilla and the toasted marshmallows were not toasted.
It was also incredibly noisy.

AM
AnaM
Glasgow
5 reviews
Dined on 31 August 2020
Overall5Food5Service5Ambience5

Great service and value

S
Stephaniew
1 review
Dined on 25 August 2020
Overall5Food4Service5Ambience4

Great food and cocktails. Arrived early and they managed to seat us straight away. Would visit again

T
Taffyboy
Newcastle
5 reviews
Dined on 21 August 2020
Overall4Food5Service5Ambience5

Marvellous food and drink but disappointed steak not on the menu

K
Kw257
Newcastle
1 review
Dined on 19 August 2020
Overall3Food4Service3Ambience5

The female staff member who welcomed us was not particularly friendly and we were left mulling about a bit. However, the male staff member took over to serve the food was brilliant and really helpful.

S
Smithx
Newcastle
1 review
Dined on 18 August 2020
Overall5Food5Service5Ambience5

Would definitely recommend, very good customer service

A
Alex
Newcastle
1 review
Dined on 6 February 2020
Overall5Food5Service5Ambience5

When we arrived we were greeted by a very welcoming lady who showed us to the dining area and offered us a selection of seats. There was plenty of choice on the menu. The waiter was very polite and friendly. The food was great and very good value for money. Very clean and would recommend to everyone.

LT
LucyT
Newcastle
1 review
Dined on 22 January 2020
Overall3Food5Service1Ambience3

The service was really bad. We could see our pizzas under the heat lamp for around 10 minutes before a waiter decided to bring it over and it was cold. Our starters came after around 5-10 minutes but we waited 45 minutes for our main. Disappointed as it is such a lovely restaurant and some of the staff were really polite who greeted us.

Eden - Newcastle - Permanently Closed
Responded on 28 January 2020

Hello Lucy, Thank you for your review. I am so sorry to hear you didn't enjoy your time with us and I would really like to discuss this further with you so we can investigate this further. If you could email our sales manager: alice.middleton@edencollective.co.uk Then I would really like to invite you back so we can improve your perception of the venue. I look forward to hearing from you, Helena Head of Reservations Eden Newcastle

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MP
MichaelP
Newcastle
1 review
Dined on 17 January 2020
Overall1Food1Service1Ambience3

ZERO SERVICE.... Still hungry.

- Arrived to have a couple of cocktails before the meal which was booked for 8pm. Before we noticed it was 8.10pm so went to let the restaurant section know.

- Waited at the restaurant desk for 10mins being ignored by staff continually walking past.

- Managed to stop one of the staff for him to say we had missed our table.

- Manageress turned up to say not to worry she would sort it.

-We were shown our seats in the corner on the entrance towards the kitchen. Accepted not the best seat but happy to have a table.

- 10mins past without receiving a menu or an offer of would we like to order more drinks.

- We asked for menu which arrived 5mins later.

- 10mins later and still no service for offer of drinks or take a food order.

- Staff were busy but we were completely ignored from the minute of being there.

- Decided as a group of 4 that due to the poor service we would leave. Dissapointed, hungry and a little frustrated with the staffs attitude of saying we missed our table then to be ignored for best past of half hour.

This wasnt our first time at the restaurant and two of us had recommended it over others to friends. Little bit embarrassing tbh. Only thing we could smile about was the cocktails

Eden - Newcastle - Permanently Closed
Responded on 23 January 2020

Hello, Thank you for your review. I am so sorry to hear you didn't enjoy your time with us and I would really like to discuss this further with you so we can investigate this further. If you could email me on alice.middleton@edencollective.co.uk Then I would really like to invite you back so we can improve your perception of the venue. I look forward to hearing from you, Alice Sales Manager Eden Newcastle

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FAQs

Permanently Closed - Eden - Newcastle is rated 4.3 stars by 10 OpenTable diners.