Eau De Vie Melbourne
Over the last 12 months since living in Melbourne, l have taken 15 plus people to Eau de Vie. Always had a good time and great experience.
However, on Friday a drink was spilt over me by a member of staff. An accident yes, but the customer service following the incident was not great.
They removed the drinks we hadn't yet been served from the bill, and thought that was acceptable. Finally after speaking to a manager's manager they agreed to remove the round of drinks that we had had, however this should have been an immediate reaction. I left very upset with the whole of the left side of my dress drenched and stinking of alcohol. Offering a customer a few paper towels and a glass of soda water for them to mop themselves up is not recompense. A manager should have been made immediately aware and should have said "this round is on us" and an offer to cover the dry cleaning of the dress (this l did get after escalating to the first manager).
In contrast, on Saturday at another venue with 5 friends, 1 drink was left off the order. They apologised and immediately got the drink and on delivery said to my friend "this one is on us". I'll definitely be going back there.
I have always loved Eau de Vie, but this experience has left me hesitant to go back.
Never disappoints. The best cocktails, and cocktail making theatre, in all if Melbourne. Grazie EDV. Another fabulous nigh!
Great venue, difficult to find without any signage, excellent presentation of food and drinks, great atmosphere, just a bit noisy at times; pricey but worthwhile 😊
The best place to visit for a special occasion. The service and overall experience is top class.
This place is great! The staff are knowledgeable and gave excellent recommendations to suit our tastes.
Try and get a spot at the bar so that you can watch the different types of drinks being made. Entertaining and great way to make your date or friend feel fancy.
Huge variety of cocktail selection
We had a fabulous time celebrating our anniversary it was a perfect venue to start off our evening. thank you for helping us make it a very special night
I rang and booked for a surprise birthday reservation. The lady on the phone said that they would organise something, (with candles). The waiter said it to me at the door. We got many food plates and drinks and nothing was said or done. When said to the waiting staff they were very rude and dismissive.
Go here. Delish. Fun. Fab staff. Great cocktails. Superb ambience.
Nice place, nice drinks and great service just need to fix the snack menu.
Absolutely first class. Cocktails were next level. Food was amazing as was the service. Highly recommended, will definitely be back.
Great place. Good atmosphere. Definitely recommend. Cocktails were splendid.
Only criticism was service was a little slow. Food was excellent. However, the degustation wasn’t available for reasons which weren’t entirely clear, what we did get came out intermittently and wasn’t enough - with minimal guidance provided by the waiters.
Overall definitely recommend for a drink and a snack, but on our experiences not dinner.
Terrific barman/waiter that helped us navigate some of the cocktails and whiskys. Excellent service and terrific drinks. Very unique ambiance. We’ll be back for sure
Amazing table service and cocktail suggestions were perfect. Would highly recommend for something special!
The waiters are amazing, they make you fee special from the moment you walk in the door. The mood lighting is perfect and the cocktail range is fantastic and fun and surprisingly affordable :)
Amazing cocktails and presentation, definitely come back again and highly recommended 👍
Awesome as always! Great staff, food and cocktails.
I love Eau De Vie, the cocktails are amazing and staff are so lovely. Whenever we head into the city for dinner we always have cocktails at Eau De Vie to start the night. Highly recommend.
Love this place however the level of service isn’t what it use to be.
Service is spectacular, presentation is wonderful and very cool.
Amazing!! Make a reservation or else you have to wait in the queue.
Took at least 45 mins to get first drink and over an hour for food. Drinks and food were nice though, once they finally arrived
Nostalgic decor. Delicious whisky cocktails. Will be back.
The venue has a great buzz. I love that you can make a booking. The food was delicious but very small serves for the price. Our first waitress was excellent - bubbly personality and very welcoming. The second waitress was rude and made us feel as if we were inconveniencing her.
Awesome skills and the taste of each cocktail is amazing!!!
Always a fabulous start to an evening. Cocktails were delicious and served in really fun ways, service is great and if Luxury speakeasy is a thing they’ve nailed it!
We loved the cocktails we had here. Stupendous service from the moment we walked in the establishment. If you're a speakeasy lover than this is a great spot for you. Intimate, not easy to find.lol, and great drinks. The cocktail menu had a variety of drinks to choose from. The theme of the menu was very original and one-of-a-kind.Could visit this place again and again.
Just a quick catch up/drink
As usual Eau De Vie was a great experience, the vibes is awesome and the drinks are amazing. I look forward to the next time!
We love this place! The drinks Ara amazing! The service is great and the food is wonderful!
The only thing that bothered me was that each time someone opened the door, it was cold a bit...
Service was amazing distracted. Wait at door for staff - no one there - took me to a booth - a complete mess they had to clean up. They forgot our food order ( comped us a drink but still 50 minutes is a long time to wait for goats cheese) on the positve side the drinks were nice..
My favourite Bar, been a number of times. Friendly, welcoming staff & the degustation dinner in the library I highly recommend.
Outstanding drinks, out of this world experience!
The staff experience and knowledge is on par to the most exclusive venues we have been to around the world.
Beautiful bar with spectacular ambience and variety of drinks to choose from.
Very helpful and friendly staff who are always willing to assist with anything, especially navigating the huge cocktail list..
Highly recommend to anyone... even just for the experience
Was an amazing time the drinks weighted was fantastic and the cocktails were awesome I’d definitely go back
The bar (variety and bar tenders) is simply amazing
FANTASTIC WHISKEY BAR. BEEN A FEW TIMES NOW AND IS ALWAYS A PLEASER.
STAFF ARE WARM AND HELPFUL.
RECOMMEND YOU BOOK.
We didn’t have food but couldn’t post review without giving a food rating. Fabulous venue!
Sat at the bar which was entertaining. Drinks were excellent. Food was good but degustation menu in size, wasn't after a buffet menu but still needed to eat afterwards.
We had Phoenix as our waiter and he was amazing! Great time!