Dunbar Room at Hotel Sorrento
Simply put, never had enough people and time it took to receive service and food was very VERY long. Had to beg to get the check
Was very dissatisfied and disappointed with our family brunch. Service was some of the slowest and inattentive I’ve ever experienced. Had to ask for our Bloody Mary drinks over 5 times and took 30 min. to get. Nobody offered coffee warm ups and I had to ask 3 times for cream and sugar. Food took forever as well and the quality and cost was poor. Music was very good but overly loud. We got there at 11 A.M and finally left at 1:15 P.M because of the poor service. When we complained about one of our 7 dishes served to our party they didn’t seem to care. No apologies! The only positive was the room is beautiful. I was sad because we had made a special trip up to see our grown children and take them all out for a special birthday brunch. There were many staff around and few customers so there shouldn’t have been a problem. My son in-law is in the food industry and he was shocked by our experience. I hope they can make some changes because it really is a beautiful setting.
Even though it let me set a reservation for 10:30, the menu was limited to the happy hour menu, and they acted like they had never heard of Open Table and knew nothing of my reservation. Since I had to order off the happy hour menu, I ordered sliders and some potatoes. The sliders tasted good, but the bu s were crusty and obviously not fresh. The bartender gave really good service and was very nice.
Great cozy ambiance with a fireplace and sultry live jazz singer & guitar
Overall a good experience. The service was slow but the room and hotel experience is worth it if you are staying at the hotel. The jazz singer was great to have to add to the ambiance.
Had Easter Brunch with the family. Room was beautiful,warm and intimate. Had fireplace which
we sat by. Food was good. Service was friendly. I
will be back.
Where we had dinner in The Dunbar room it is truly just a room off the main lobby. The food was excellent but the seating was not very comfortable and there was no real ambiance as you are seated on somewhat uncomfortable chairs or booth. You are just off the lobby so you can see and hear everyone coming in or leaving. Not what I expected for an elegant hotel. We had breakfast the next morning and we ate in a separate room but at 9 AM on Wednesday they were short staffed and we waited a long time for our meal even though there were not many people there.
The food and service are both ok, but we waited half an hour for coffee and then 1.5h (literally) to get our food. By the time the food was served, I was missing an egg too. If they advertised this as a farm to table experience that they are literally getting everything from the farm I would probably understand it more, but I didn't think that was the case. The jazz was nice, it wasn't too loud and waiters were nice, but we were getting really hungry by the time we got the food.
Hi Tina, we sincerely apologize that service was slow that day. This is not our standard. We strive to give excellent service, leaving guests with a great experience. If we may, we’d like to invite you back for a chance to make it right. Please contact me directly at mahn@hotelsorrento or 206.386.0792. Looking forward to hearing from you!
The live jazz is fantastic and unique
Came for a thirtieth birthday celebration with 9 friends from out of town. Was truly a wonderful experience. The live music was amazing, food was terrific and the restaurant gave us complimentary champagne to start the evening with. Highly recommend!
If you like a dark, quiet, place, this is the spot. The menu is simple but good. The burger and fries are good.
Great place for brunch!
Varied ages - all had an excellent brunch/time.
Historic ambiance was fantastic, but the jazz was too loud. I love jazz, and as a musician have a very sensitive ear to volumn levels. This was a jazz brunch, which was exactly what I was looking for, but the music was piercingly loud and didn’t allow for table conversation. If it was a dinner jazz show, I’d understand, but a jazz brunch is intended to be more background than dominate the environment. It took an hour to get our food. The food was so-so. I could have made it at home. The wait staff was kind. They gave us a complementary glass of champagne to celebrate our anniversary. Overall, I wish the the food quality, service, and music volumn had been different. This place has so much potential to be extraordinary.
We found the Dunbar room a bit awkward, so chose a table in the bar area. The service was good, the food was excellent. The old Hunt Room is gone and the renovation to the Dunbar room just leaves something to be desired. We stayed at the hotel and found it ok, but grossly overpriced.
Valentines Day is risky for dinner. As a creative, the increased pressure for novelty and surprise adds to the need of romance, intimacy, charm and warmth. The Sorrento Valentines Dinner was in a word "amazing." Perfect environment/service/music/sass/romance/and wonderful crowd. Hearing "amazing" from my wife at the end of the Sorrento evening was perfect...
Next year we are bringing our close couple friends and staying the night. Best. Valentines. Ever. (best.wife.quote.). Well done.
I would for dinner but not for brunch. The food was salty and overpriced.
Great lunch choices for vegetarian!
Service was a bit slow due to one person working. Food was good. Unfortunately a drunk, transient sat behind us and...well, enough said.
The chef must have quit that night. Perhaps the one server had to cook who was nice but had few explanations. The food was cold, awful and late. This is unlike any other time I have been there. We had to sit in the loud lobby tables because they closed off the Restaraunt. Not going back
Our reservation was made a month in advance to celebrate with out of town family through open table for a jazz brunch. Upon arrival they chucked us in the back room where there was no brunch or jazz. The waiter explained that he didn’t have the ability to do anything about it. How about an apology instead of a not my problem. We left and won’t be back.
I made a reservation for 2 and indicated that we were celebrating an anniversary and wanted to be seated so we could listen to the live music. I was excited to hear the spanish, funk, flamenco fusion artist. When we arrived, our table was not ready. We were taken to the back, and when I asked about the music I had mentioned in my note when I made the reservations, weeks in advance, we were told they don't take reservations for under 6 people at the tables near the musicians. I really wish that had been communicated at the time I made the reservation, and not as we were being seated. We decided to stay and eat anyway. We waited a long time before a manager asked if our orders had been taken. I think this place is understaffed. The food was just OK, nothing to write home about, or worth the long wait. Even though I don't plan on returning to Hotel Sorrento, due to poor service, I will say the architectural details of the building are beautiful.
We went for Christmas brunch. The price is steep for what is offered. The food was good but the atmosphere was wonderful.
We went to the Christmas Buffet because of the proximity to St James and Christmas Eve Service. Food was mediocre and meats were luck warm. Service was good and the Carolers were the Highlight. We will try again on a night with no Buffet.
Awful food. Hard to believe this level of food is made and served in a Seattle. Truly horrible.
Given it was a busy holiday night, it took forever to be served and once we ere served it took forever for them to check back. There were Christmas Carolers strolling around. The staff made a big deal about how great it was that we were there for the "Carolers" but we were there for 2 hours and saw them once for 5 minutes in the area we were seated. We didn't go for the Carolers but since the staff talked them up so big we thought we would see them more. They were set up for a big night due to "the Carolers" and yet failed to staff for a big night. The biggest disappointment after the painfully slow service was I asked for my burger with "no pink". When the waiter set it down he said "burger with no pink" and it was totally pink just a step above raw. I didn't send it back because no one ever checked back to see how our food was and we had tickets to the theater so I didn't want to take any chances on the service. Mediocre reviews on the rest of our party's meals. Not going back.
HORRIBLE service in the bar. We had dinner & the waiter NEVER came back to our table. It wasn’t even a full bar! We had to go up to the bar to close out. The watiter left our dirty plates in front of us & never asked if we wanted another beverage .
Our group was delighted to find we had a seasonally festive table and space to ourselves: what a lovely holiday evening.
Drinks (Beer) and desserts were surprisingly limited. Wish dessert menu included Pie Bar or Salt n Straw options.
We were celebrating a special Birthday and I requested two glasses of sparkling wine at arrival. The surprise was ruined when I had to ask to serve to bring them after we had been ignored for 10 minutes after we were sat. We had to flag down the server everytime we needed anything. We were essentially ignored.
We had tea at the Sorrento Hotel and were very pleased. Unfortunately we went to the Dunbar room for brunch. We waited at least 10 minutes before anyone came up to our table. Once we finally ordered, it was another hour to get our food. I have some dietary restrictions so I had as to not include the item with the meal and ordered a side dish to add to make up for the item. The item came out on my plate and the side never came...again unfortunately they didn’t come check on us for another good 10-15 minutes...at which time I asked for the side and she didn’t even recognize the error and again we had to wait another 10 minutes before it came.
I’m all about service, you can have the best food in the world but without decent service, there are too many other options in the area.
Nice restaurant. A bit understaffed that evening and very noisy party in the adjacent bar but good food and drinks.
Service was very slow, especially given that it was basically empty, took 15min to get our first drink order in, then another 20min to receive our drinks, after that we did not see a server on less than 30min intervals!
Bartender was also unfamiliar with basic cocktails such as a Spanish Coffee. Food was bland, nothing special, expensive for what it was. Unfortunately I cannot recommend this spot, which is a shame because we have been here numerous times in the past and it was a much more pleasant experience.
Salmon was terrible
Really good food bordering on comfort food. Good sized portions. We were there on a warm summer night and the restaurant with outdoor dining was not being used. We were seated in the bar which was very cozy but a bit dark and oppressive for a summer night. Would have worked in the winter.
Jazz brunch outside was lovely!! Didn’t want to leave. Truly spectacular ambience and great food.
Not an enjoyable dining experience. The food was not served hot, and some items were franjkly just not fresh--i.e., the grilled squid!!!!
Mother’s Day brunch:
Scramble egg , ham, bacon, sausage and waffle - as much as you want.
Worst brunch of my life. $200 for four.
Went to Dunbar Room for Mother’s Day Brunch.
Greeted promptly, wished a Happy Mother’s Day and seated st a very small table for 4. We had an 11:00 reservation and there were only a few other patrons dining, yet, we were seated right next to another party. The table was barely big enough for drinks and coffee, let alone water glasses and plates.
The food was good. Not outstanding. The Caprese eggs were tasty but cold and had hard pieces of egg dispersed through the helping I took. The pastries were very good, light and flaky. The roasted herb potatoes were very good tasting but could’ve been cooked a few more minutes.
Our server, a young lady, (can’t remember names very well) was attentive to our needs, friendly and warm.
The piano player was very good but played too loudly for the small amount of people in the room.
The food was delicious, we had the Brussel sprouts and short ribs!
The bill was brought to us even before we were asked if we wanted coffee! Dessert was not offered until we asked for the menu. This seems odd for a dinner meal!
We did have coffee which was mediocre. Dessert was delicious!
We went for the Seattle Restaurant Week lunch special. The salmon was delicious and the passion fruit cannoli was outstanding.