Colonial Cafe - The Majestic Hotel Kuala Lumpur

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1. MO

   MissO

   1 review

   5.0

   1 review

   Dined on 16 May 2022

   overall5food5service5ambience5

   Went there for afternoon tea. Everything was good, with the perfect ambiance and enjoyed my afternoon tea. Staffs that served us were great.

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2. JU

   JamesU

   1 review

   3.0

   1 review

   Dined on 8 May 2022

   overall3food3service3ambience4

   Tea at the Majestic is always a lovely experience. The ambience is excellent & the food is plentiful & well made. Some of the staff are excellent. Over the years however, I have had more than my fair share of moments where the service experience was not up the the adequate level for such a venue & this was also true on my most recent visit. Many staff at the Majestic lack a gentle nature & come across a little harsh. I can only deduce that training at the Majestic is focussed on processes & procedures, rather than customer service. There seems to be plentiful rules & guidelines that the staff feel they must enforce & abide by, regardless of the consequence for the customer experience. This really isn't in keeping with the first class experience that you are paying for & the status of the venue. In addition, a few years ago, the Majestic also made the decision to no longer allow the customer to chose their own tea variety. A major part of the afternoon 'tea' experience is being able to choose the tea. On this occasion the choice was Darjeeling or coffee. One in our party asked to swap from coffee to Darjeeling after the first cup, only to be abruptly told that this is not allowed. This is just a small example of the kind of negative service experience that is too common. On this occasion I booked a table for Mother's Day, using the 'OpenTable' app. I booked well in advance & the booking was confirmed via email. Despite this however, I received a call the night before telling me that they could not honour the booking. It turned out that they had me in the wrong venue at the wrong time, so after I held my ground, they were able to accommodate us, but this was obviously another terrible service experience. I love the colonial setting & ambience & even the tea, but the service is bad enough that I would not continue to patronise the Majestic, if there were another similar venue available. As there isn't, I will continue & accept the sub-par service.

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3. MN

   MelanieN

   1 review

   4.0

   1 review

   Dined on 7 May 2022

   overall4food4service4ambience5

   Some of the waiters and waitresses sounded a bit unfriendly. Nonetheless the ambience, food and service were good.

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4. EC

   EvelynC

   1 review

   4.0

   1 review

   Dined on 12 April 2022

   overall4food3service4ambience4

   My preference is for more balanced of sweet need improvement in its texture.

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5. SI

   SIVALINGAMV

   1 review

   4.0

   1 review

   Dined on 22 March 2022

   overall4food3service5ambience5

   Service is really good but the foods could have done better

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6. JK

   JaswendarK

   1 review

   5.0

   1 review

   Dined on 6 January 2022

   overall5food5service5ambience5

   The Majestic colonial high tea was excellent. My daughters and I had a good time, Lina our server was fantastic, she even took our pictures.

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7. JL

   JaimeL

   1 review

   4.0

   1 review

   Dined on 2 January 2022

   overall4food3service4ambience4

   Requested vegetarian high tea set on arrival. The team still able to fulfill us. Really appreciate. Nice environment.

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8. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on 29 December 2021

   overall2food2service3ambience5

   It was kinda meh to be honest. Planned to order something from the menu that I’ve obtain from their own website & waiter told me that this menu is no longer available.

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9. F

   Fakhrul

   1 review

   4.0

   1 review

   Dined on 26 December 2021

   overall4food4service3ambience5

   I told them I want to make order in advance (an hour before), so that I don't need to wait long. They said it's not necessary. Took me 45 mins to get my first meal.

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10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 26 December 2021

    overall1food2service2ambience2

    I have traveling around the world and often having tea time in luxury hotel around the world. Never ever any single hotel force me to pay before I come and before having the tea. Never experienced this kind worst service before. Claim five stars hotel but their service attitude so LOW CLASS for chasing the money from customers by keep calling me. Food just so so. I bring kids and request to sit on sofa but they are not allowed us to sit in sofa area, but after some times i sit there, i saw family with kids sit in sofa area. Overall I really dont like this afternoon tea time experienced. The hotel should train the staff to dont act so LOW CLASS by chasing a little amount of money from customers.

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11. A

    Ameer

    1 review

    3.0

    1 review

    Dined on 29 November 2021

    overall3food4service2ambience5

    I quite disappointed with the services, it’s my birthday and my husband asked them to fire the dessert together with 2nd last courses and yet no action has been taken and need to call again. Also they sent my soup to different table 😂 luckily the other waiter notice about it. But its okay they human too sometimes make mistakes.

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12. ET

    EskayT

    Malaysia

    1 review

    4.0

    1 review

    Dined on 17 April 2021

    overall4food4service3ambience5

    overall can be better, there's a roofing leaking part on the behind row of table allocated.

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13. FA

    FARAH

    Malaysia

    1 review

    5.0

    1 review

    Dined on 9 April 2021

    overall5food4service5ambience5

    My husband and I had the best time at Colonial Cafe. The staffs are well trained and accomodating.

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14. TT

    TeaforTwo

    Malaysia

    1 review

    4.0

    1 review

    Dined on 4 April 2021

    overall4food4service4ambience5

    As always the ambience is excellent, with good service. The only drawback is you do not get to choose the type of tea (no options given), which is rather unusual for a high tea. Also if you don't like the flavour/type of tea for the day, be aware that it costs RM30 for an alternative.. with no refill !

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15. T

    Tricia

    Malaysia

    1 review

    1.0

    1 review

    Dined on 19 December 2020

    overall1food2service1ambience2

    The bad and poor afternoon tea that we ever had. The service and food was excellent last time, but this time really make us felt disappointed. Please retrain your crew.

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16. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on 15 December 2020

    overall4food4service4ambience4

    Worth the money. Really nice food and ambiance. Due to MCO, the menu was simplified but it's good enough.

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17. C

    Cham

    1 review

    5.0

    1 review

    Dined on 13 December 2020

    overall5food2service3ambience5

    nice place to hang out with friends, family or clients. Love the pianist who can sing really well too. Overall experience very good

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18. OT

    OpenTable Diner

    Malaysia

    1 review

    2.0

    1 review

    Dined on 5 December 2020

    overall2food4service3ambience3

    Perhaps this is the new normalcy. The waitress was great but the kitchen was struggling to have the dishes ready and deliver it within a reasonable time and the patrons expectations. The soups came after the main dish. Pretty disappointing.

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19. m

    mrnkrm

    1 review

    3.0

    1 review

    Dined on 4 December 2020

    overall3food4service1ambience5

    The service was excruciatingly slow. We were at the hotel for 3 days and 2 nights. Had two breakfasts and two dinners at this cafe. Every single time the service was outrageously slow, especially dinner. First night we ordered the 5 choice meal and it took about 2 hours for everything to arrive. the next night we ordered the 7 choice meal and it took almost 3 hours. We were there from 7.30pm to 10.30pm. The food is decent and worth the price because its such a nice ambience. But the service is slow. I understand they were slightly understaffed but still, they were in no hurry and poorly trained to serve at such a classy hotel.

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20. VC

    ViviChow

    1 review

    5.0

    1 review

    Dined on 28 November 2020

    overall5food3service2ambience5

    Food was so so maybe due to the crowds we waited for more than half an hour. Ambience was great, prefer to dine in next round in Orchid Room

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21. AW

    AndrewW

    1 review

    1.0

    1 review

    Dined on 26 November 2020

    overall1food1service3ambience3

    Food quality is poor worse than a local coffeeshop quality not to mention overpriced. All other food outlets are closed during weekdays. One has no choice but to eat here.

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22. OT

    OpenTable Diner

    Malaysia

    1 review

    5.0

    1 review

    Dined on 14 March 2020

    overall5food4service5ambience5

    I went there for afternoon tea for my mum's birthday. Everything was good and value for money. Staffs were great while served us. Thank you and keep up your good service!

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23. NP

    NatPo

    1 review

    5.0

    1 review

    Dined on 7 March 2020

    overall5food4service5ambience5

    Beautiful cafe with a beautiful music. Nice old style design, food is ok with very reasonable price.

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24. s

    suzzannej

    1 review

    3.0

    1 review

    Dined on 17 January 2020

    overall3food1service4ambience4

    Good ambiance pro waiters but the food sucks disappointing taste

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25. JU

    JURIH

    1 review

    4.0

    1 review

    Dined on 26 December 2019

    overall4food5service4ambience4

    サービススタッフはあたたかく、さりげなく見守ってくれている印象がありました。 前日に続き利用して、とても良かったです。 お料理も美味しくいただきました。 また利用したいです。

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26. LW

    LWILLIAMS

    1 review

    2.0

    1 review

    Dined on 25 December 2019

    overall2food3service2ambience2

    I booked the Colonial Cafe because of the lovely photographs on the website. Unfortunately, we were sat at the back of an extended area, aroun a corner out of sight of the main Colonial Cafe area and my view was of a wall that was scraped and needed decoration. We were also disappointed that we paid for 3 'teas' but got 2.5 This is standard, I believe. It was a disappointing experience!

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27. EW

    ElvinW

    1 review

    5.0

    1 review

    Dined on 16 December 2019

    overall5food5service5ambience5

    The band was great. Service staff was good and the food was great.

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28. JH

    JoanneH

    1 review

    3.0

    1 review

    Dined on 11 December 2019

    overall3food2service4ambience4

    The ambiance is really good. The afternoon tea set was very ordinary. Consists of sweets and savoury. Everything was just mediocre. The scones however were good. Tea and coffee provided were good. Good for photos and a quiet afternoon but would not come back as the food was good. Would prefer better quality food and smaller spread.

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29. AC

    AnitaC

    Malaysia

    3 reviews

    4.0

    3 reviews

    Dined on 3 November 2019

    overall4food5service3ambience4

    Unfortunately we were seated next to a family with young kids. Not very pleasant with them having a few mishaps. Also the waiters appeared not very attentive at all. Had to seek their attention just to get milk. Half a container of milk when 4 people were having tea and coffee. The piano music not quite suited. Last time we were there in July it was so much more relaxing!!

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30. DN

    DinaN

    1 review

    2.0

    1 review

    Dined on 3 November 2019

    overall2food2service1ambience3

    I am not sure if service at Colonial cafe has gone down in quality, but being a regular at the hotel and its spa, i personally feel that it has. 1. when we sat down at the sofa area, we were asked to move because we had a 3 year old with us. apparently, that area is reserved for ppl with no kids. this should have been made clear from the outset rather than embarrassing us in that manner. 2. then, we were moved to the inside of the resto. came a waiter, a young guy, who began verbalising and talking in a loud tone, about the hi tea and the COST per person. I felt it was so tactless and tacky and this has got to be the first time that i encountered such experience in a 5 star establishment. I would think, a guest would have researched the cost earlier on, or would ask a waiter discreetly. he certainly didnt need to do that in front of my guests that afternoon, I was there to treat my guests and of course i don't want them to know the cost of that treat. when i asked for earl grey tea, he again reiterated that it is ADDITIONAL, at RM30 per cup. OMG!! can he be more humiliating, as if we cannot afford it. TMKL should teach their newer staff about discretion. 3. throughout the afternoon, it was hard to get the wait staff attention, either they were not many of them or they were all too busy. I had to stand up, went around and call the person behind the bar to come and top up our tea. It is such a shame to see the drop of their service. Recently, we stayed at their Colonial suite and experience similar unsatisfactory level of service, where our previous stays prior to that have been exceptional. Such a shame, as TMKL is our go to hotel for dining/spa. I really hope they improve!

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31. J

    Jenny

    1 review

    4.0

    1 review

    Dined on 28 October 2019

    overall4food4service2ambience5

    Savoury pastries were okay, not fantastic. Vending machine coffee and tea was common tea. Sweet desserts were too sweet though. The portion was very generous and we couldn't finish. Ambiance was great, low noise level, spacious and comfortable. Service was slow as we went once the high tea session started. The staffs were fumbling to serve all tables at the same time. We had to constantly ask for refill as only one teapot was provided for 4pax. Server also forgot our request to help take photo. Overall still a good experience though.

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32. H

    Hazrizal

    1 review

    5.0

    1 review

    Dined on 14 September 2019

    overall5food5service5ambience5

    Awesome place to some relax event. Helpful staff in any aspects.

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33. PL

    PeterL

    1 review

    5.0

    1 review

    Dined on 23 August 2019

    overall5food5service5ambience5

    Outstanding value for an excellent high tea in an elegant colonial setting; so worth the trek to find it. the reviews really are true.

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34. HR

    HelenR

    Yorkshire

    5 reviews

    4.0

    5 reviews

    Dined on 11 August 2019

    overall4food4service4ambience4

    Beautiful setting, good service and variety of food. Excellent value for money.

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35. AC

    AngelineC

    1 review

    4.0

    1 review

    Dined on 10 August 2019

    overall4food4service4ambience5

    The staff need to more attentive rather than let the customer waiting when serving.

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36. YZ

    YZWW

    1 review

    3.0

    1 review

    Dined on 10 August 2019

    overall3food2service3ambience5

    We went for afternoon tea, ambiance as usual was awesome, but the food standard has dropped. We came first but got our food last, tables around us got their food first although came later. There were only 2 types of beverage to choose, English breakfast or coffee. We ordered tea but was give 1 teapot to share among three. Tea always run out. About 5pm, we asked for refill but it wasn't English breakfast anymore, the tea tasted very weird, more like a mixed tea blend or something. We just couldn't tell what tea was it. Nevertheless it was a good & quiet place for meet up and long chat.

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37. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 9 August 2019

    overall1food2service1ambience2

    The staff who did not come even if called was very unpleasant. I still remember the smiling employee's face when I asked for chopsticks. I used many hotels, but it is the most unpleasant hotel. I'll never make a reservation again.

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38. AH

    AllanH

    1 review

    5.0

    1 review

    Dined on 22 July 2019

    overall5food5service3ambience5

    We Went to the afternoon tea in the colonial cafe the 22th of juli 2019, it Was a very good experience and we Will definetely recommend it. The only downsize was that the Walter could have payed more attention to our table, But overall a very good experience,

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39. L

    Lala

    1 review

    5.0

    1 review

    Dined on 21 July 2019

    overall5food4service5ambience5

    nice place and ambiance to gather with friends and family.

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40. OT

    OpenTable Diner

    Kyushu Area

    3 reviews

    5.0

    3 reviews

    Dined on 30 June 2019

    overall5food3service5ambience5

    お誕生日ケーキと演奏をしてくださいました！！ありがとうございますます！

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