- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Cocina is the worst restaurant, we’ve ever been to, in our entire life. Me and my 2 kids were there on Monday the 14th of December at 5:30. We had made the reservation via Opentable. We went inside and the lady said she couldn’t find our reservation, I was ok with that as I said we only booked a little while ago, she said, they had spaces so we went in. After going in, I was asked to make an online order due to COVID-19. It took me over 15 minutes to place the order as there was no reception. We made 2 orders and we received 4 emails to confirm the orders. After waiting for an additional 20 minutes, I spoke to the waitress who absolutely didn't know the meaning of personal space! Let alone social distancing! She stood so close and absolutely stank of food. I asked her about the order, she went to the bar to check and came back to say that they haven’t received any orders and asked to do it again. We then said if I could speak to the manager! A guy came Aaron came who was talking so loudly and was trying to intimidate us! I explained that we would like to leave now and we would like our money to be refunded, which showed up as pending in my account. He spoke so loudly and rudely and said that the money has not gone from my account and they did not received any order. The pending transaction will be cancelled. We left straight away. On Thursday, when I checked my bank statement, the money had left the account and so I called the restaurant and got through to them after several calls, I spoke to the manager Aaron who had absolutely no manners to talk or to actively listen. He didn’t even let me finish my conversation and asked me to call the next day if they have the cash they will let me know until then wait, he was so rude and ill-mannered. I was absolutely shocked. He wasn’t talking. He was shouting at me at the end of the phone. Obviously, I will never visit the restaurant again. Now I know why it was always empty!!
The restaurant called up and cancelled on us for the 2nd time I have booked to go there. Myself and my friends whom I was going with love to go there in the afternoon for a couple of cocktails and some food but this has happened to us twice now and it very upsetting. Unsure as to weather we will rebook as it seems quiet unreliable
Great addition to Uxbridge! The happy hour was good value for money. Service however wasn’t great, there felt there wasn’t enough floor staff and the ordering over the app was a little frustrating. Over the food and restaurant was great!!
Great food and price!
However, we weren't made aware we had to order through our phones and so spent half an hour sat waiting unknowingly as it was our first meal out post lockdown.
The best restaurant in Uxbridge. The staff are always friendly and make you feel welcome.
On the menu the 6 shots tequila should come with board
But it come on a round serving tray
I was looking forward to taking pictures of it for Instagram
It would have made more presentable and attractive
Otherwise it was a amazing experience
Great food, great service.
Food came early, staff very friendly
Lovely staff, very helpful and reassuring in COVID times!
Staff were not attentive and found to be quite rude. Staff just stood around gossiping and then ordered food from another place and all ran to the back like wild animals to eat? Really not professional. Food was pretty average nothing special and with out spice would be bland.
Understandably due To COVID-19, Cocina had a mobile ordering service. Now this was a real pain as a) the waitress simply took us to the table & said ‘download the app and place your order’ b) the app was hard to navigate on my husbands phone as his phone screen had broken earlier that day. In the end we ended up ordering an incorrect dish by accident. The waitress was so rude that rather than offering a replacement dish or throwing in something as a goodwill gesture as other restaurants do said that nothing could be done about it and insisted we had selected the incorrect item as per the receipt. Goodness, such poor service to not even OFFER to replace!
Lovely restaurant that felt clean and fresh. Service was a mixed bag, we couldn’t use the QR Code Menu as suggested to us as we walked in and subsequently felt like the lady didn’t like this who served us. She was generally unhelpful and unenthusiastic. A gentleman served us later on in the evening and was full of life and gave great service.
Food was fantastic and so was pleased with that, recurved our discount for eating out to help out which reduced the bill to a nice amount but full price it is in my opinion a bit expensive.
Overall a great experience, however the man at the front door needs a serious attitude adjustment. The first time I went to the restaurant I let his grumpiness slide as I thought he was having a bad day, but then to come back the next week to the same attitude and rudeness made me want to turn back around and leave the restaurant. However I’m glad I didn’t, and the food was amazing and so were the girls serving us. I particularly want to single out Georgia (sorry if I got her name wrong!) who has served us on both occasions, as she was so lovely and helpful. It made the experience so much better :) give her a raise and the send the other guy on a customer service course!
Will definitely be returning again.
Amazing Service! Will always recommend to friends!
Food was average, had to remind server of ordered items. Had to use app to order which was difficult to navigate, kept timing out, and had to input multiple verification codes to complete order.
Everything about our meal was amazing from the service the cocktails the food the price. Will be back again
Great food and incredible service really friendly and welcoming, no wait at all for drinks or food despite it being busy
Food and cocktails were great, however we had to wait for a table to be free even though we had a table booked. It seemed as if they wanted us in and out very quickly as we were rushed to get the bill.
The service wasn’t great. I know its harder at the mo but we were left for ages and not even spoken to for twenty minutes so I had to go up and ask.... then to be told you do it yourself.
Great food, great cocktails. Not too pricey. Perfect for a date night❤️
Our server was excellent - outstanding customer service. For her alone, we would certainly return again. The food was of a good standard - though we did order too much. We were offered takeaway boxes without asking which was well received. we will certainly return again.
Its pretty simple choose somewhere else, only go here as a last resort many other places to go. Bland soggy over priced food, better off buying a bag of Doritos.
Clean, airy restaurant with a nice ambience and a prompt welcome. Good service by helpful and friendly staff but restaurant wasn't busy so there was no reason for it not to be so. Food was ok, calamares crispy not oily, nachos plentiful. Chicken skewers were good but my son's enchiladas were a bit stodgy and would have been nicer if the rice was served on the side. Red Snapper was well cooked but small and far too many capers. Surprise dessert for my son (it was his birthday dinner) was a nice touch and also tasted great.
Would certainly return because the staff were so good and would like to try some of the other dishes to get a better idea of the food quality overall.
Best cocktails in the area, friendly staff and good menu selection. Would go back and recommend to others.
Had happy hour cocktails and they were almost undrinkable. Pure sugar!!! If you like a decent cocktails do not order them! Food was not great! Not much flavour. Staff were not attentive, but were friendly once you managed to get their attention.
Was disappointed with overall experience, won’t be going back.
Nice food, we may have booked a bit too early but one I am happy to revisit to sample the atmosphere
We booked a table for 8 for nye which was confirmed. We were called on the day to say our table had been cancelled due to someone else making a large booking on the day. Was told they had to make numerous other calls to cancel other people’s booking aswel! As a company they should stick to people who have already booked instead of catering for others who booked on the day! Especially on nye!! Had to book somewhere else which was pretty hard seeing as it’s a busy day on such short notice !
Amazing food - great staff
We went there to celebrate my moms birthday
We really enjoyed the venue.
Everything was perfect
Food was very average. We had to chase the waitress several times to get our water which came towards the end of our meal. Cocktails weren’t great.
Food was good quality. Service is poor, the food took too long to come out and took too long for drinks.
Having tried to visit on a Friday previously and not able to be served within 40 mins due to 2 large parties we decided to try again. This time the restaurant was very empty considering it was a Friday lunchtime and payday. We ordered from the lunch menu but my quesadilla was flat and uninspiring whilst my friends burrito was large and filling but mostly with rice and lacking in beef. We concluded that if we would visit again we would take the discount card and eat from the full price menu during Mon - Thurs.
Amazing food, Excellent customer service... Permanent happy hour!!!! Why would you go anywhere else!?!
Found the food was quite tasteless and bland. Afraid will not be visiting again.
Waitress was very good and we all enjoyed the food. very quite inside (Sunday lunch time) tables were not very clean. drinks were missed off the list when brought to table.
Cocktails were really good. Just didn't know how to use their app to earn points as a lady told me to do something with number on receipt but there's no clear instructions on the app.
Waited 10 minutes at entrance and had to go find some to help us. Server was so rude when I explained I had a table booked that we left. First time at restaurant, booked for a celebration and will definitely not be returning. We were the only people there too.
we really enjoy the food and the staff was so lovely drink nice to we be coming again soon
service a bit slow and the cocktails were not great, churros were amazing though
Had a delicious meal at Cocina (it's just opened on the high street, opposite the council office) I didn't know what to expect but it looked really cool outside. We absolutely loved it! It was so bright inside, not your boring restaurant and the food was delicious too. We had tapas (highly recommend the mushroom quesadilla and the Mexican dough balls) and the churros and ice cream really hit the spot. Will definitely be coming back! Cocktails were sooo good and couldn't believe it when they said they were 2 for 1!
Visited for a friends birthday we all had a great time, food was lovely and cocktails went down a treat. Staff were attentive and friendly, would recommend!
We enjoyed my visit to New cocina in Uxbridge .
We loved the cocktails and the food we needed a decent Mexican in Uxbridge
Cocina Uxbridge is rated 3.9 stars by 40 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.