Claim Jumper - Village of Hoffman Estates
From the hostess to the inattentive waiter this was not a an experience I want to repeat.
I asked for a table which seem to annoy the hostess but she did accommodate us, with dirty table. She gave us place settings without cleaning a clearly dirty table. The waiter gave us little service and the silverware was dirty as well.
It seemed like a great place maybe Sunday at the end of a brunch isn’t their best time for lunch.
Amazing service from beginning to end. Will definitely come back!
Super slow service. Server was inattentive. We didn't want a helicopter server who hovered, but she only visited our table 3 times--4 if you count bringing the check. The staff members we saw seemed pretty bored and indifferent. Very disappointing experience. It'll be a long time before we return.
The atmosphere and food did not disappoint and the service was outstanding. I would highly recommend this restaurant as a casual dinner or a date or special night. I will definitely be back.
Love their food and reasonable prices. We were celebrating birtdays so was a good choice.
Great food and service— great for families.
Worth coming if only for the warm bread served free at table!
Was a very nice meeting place! My husband loves going to Claim Jumpers because you have Root beer Barrels. The wait staff were professional, respectful of our privacy, prompt. The food was good. We all had something different. Plenty to eat. The French fries for one of us were cold. We spoke to the waiter. He took them back and the manager brought fresh and hot ones. It was a lovely experience. We wondered why more people weren’t at the restaurant!?
The food was delicious and our server, Meghan, was wonderful. She was friendly and attentive.
Great service but poor quality food. Also a little pricey.
We both had the Caesar Salad with shrimp. It was delicious and their loaf of bread they served was absolutely delicious!
Very good food, we celebrated a birthday there. The drinks were also great. Service not so much..
We brought our out of town company there for dinner and to see family members. The food is delicious. We had filets, flatbread pizzas salads. Everything was great! Thank you for a wonderful experience.
We come here often and everything is consistently good. We brought another couple for my birthday award dinner and they enjoyed the experience as well.
It was Very nice we went before 6 PM so it was not crowded at all our server was very good it was a first date and it turned out real well... Loved the menu there were so many things to choose from
The noise level is high making conversation difficult.
Has there been a change in who is running CJ within the past year? The menu is different ( not as much of a choice) and we felt hurried more than before. Maybe it was the night ( Wednesday ) but this was one reason we picked CJ. We needed to talk and visit-usually this can be done there so graciously.
Excellent food and service. I had After the Gold Rush, would recommend.
Food was very tasty and good portions. Some of the prices are a little bit higher than I expected . As far as the birthday dessert they should give you a choice of any dessert on the menu as some people have allergies especially to nuts or dairy.
Nothing spectacular at this chain. The food was decent and the service was OK. There wasn't anything truly bringing me back here. Was the first time we went and we won't rush back. Too many other options.
Excellent food, and service!
A bit disappointed. We are GF, and they used to be much better about it. Even though their menus still state GF, the waitress was quick to use "gluten sensitive" but clearly didn't know anything about what could be made gf, etc. Restaurants need to train their staff much better in this regard. No gf dessert options.
This is a favorite dining spot for our group of three women when we meet monthly. They never rush us and let us sit for hours and talk. Love their food especially the BBQ chicken ranch salad!
I’d recommend the food but not the service. Our server Amanda was too busy hanging out at her friends table sitting in the booth with them the entire time we were there we spent a good 20-30 minutes total thru out our visit waiting on her. I asked for a side of sauce she didn’t bring it until after my chicken was gone, we asked for a box with our dessert she didn’t bring it, asked for our check with dessert and then we’re sitting waiting with our two children and crying baby for over 10 minutes waiting for our change. She was absolutely awful and ruined our experience not to mention it was my husbands birthday.
Waiter noticed that my steak was not cooked to my request and immediately took it back and brought me a new properly cooked one.
We had a glitch with our reservation for Mother's Day brunch. Claim Jumpers didn't hesitate to make that right. I appreciate the openness and willingness to accept responsibility and make it right. It is our new Family Celebration Restaurant.
Thank you to the staff and management at Claim Jumpers in Hoffman Estates, Illinois.
Our server wasn’t very attentive, especially since we were with a child. When she brought out the bread, we asked for some butter. This took two requests before we got it. Our grandson asked for a spoon to eat his meal, but she was took over 5minutes to bring one after we reminded her. She could have dropped one off as she went past our table to pack up another table food. The young man told her that he’s spaghetti was too spicy and then left. We got her attention to order something else for him.
Our waiter was amazing! We sat outside on the patio which was more than half vacant so it was quiet but we were never forgotten. It was a lovely evening from the drinks through dessert.
We had with a group of women. I asked for a table away from the main seating area and that request worked out great. Food was good. The only comments made were about the weight of the chairs. They are extremely heavy and I could not move mine back or forth to allow people to pass behind me. I had to actually try to pick it up to move it. Another comment was about the fact that our server did not come back and offer to refill drinks. The server did ask about how everything was but did not come by for additional drinks. Other than that, it was a pleasant place to gather.
This is some of the best restaurant food I have had in a long time. Nice portions, hot, and very delicious!
Birthday done right.
Took over 30 min to get food & restaurant was not busy. Waitress was incredibly slow. Chatting at the front instead of paying attention to customers.
Food is a little pricy but nice and quiet for special occasion
Food, great! Service, slow.
Fish and chips wasn't top notch. Fish was a little too breaded. Meat loaf sandwich was good though
Terrible service, which has not been my experience here. Long wait for incorrect orders. Confusion about bill and no points credited. Won't be back anytime soon.
Horrible experience !
Waitress never checked on table the entire meal.
No drink refills, wings were dry and inedible.
She only came by to drop off the check and then we had to ask for our credit card back since she didn’t return for over 15 minutes. I also asked about points issue and she never communicated the information to me.
Waited 10 + minutes for first contact. Waitress had an attitude. Coconut chicken , very small flat over cooked, sent back. Manager was great about it and replaced with sautéed shrimp, tough to eat. Burger with fries came with only small handful of cold fries, manager replaced with “fresh” fries. All over priced. Disappointed with visit. Not there in 4-5 years but gift card brought us there this time.
Birthday. Great waitress.
Great food! Nice server.