Char Restaurant

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1. SL

   SusanL

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food2service4ambience3

   Staff pleasant and helpful however food extremely disappointing. Noise level did not allow pleasant conversation

   Char RestaurantResponded todayHi Susan, We are sorry to hear that your experience dinning with us didn't achieve your expectations. We source our produce from the best locations in Australia and cooked it with care to provide the best of the experience. Apologize if this wasn't your experience. We hope that you give another chance to offer you an exceptional dinning experience. Regards, Vanessa

   Report
2. WB

   WayneB

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   The meal was absolutely beautiful, we had the nicest sweetest waitress ever, will be totally coming back next time we are in Darwin

   Char RestaurantResponded todayThank you so much for your great review Wayne, we are really glad that you enjoyed our food and service. Looking forward to seeing you on your next visit to Darwin. Regards, Vanessa

   Report
3. CL

   ChrisL

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food3service4ambience4

   Mains were disappointing for the price and expectation

   Char RestaurantResponded todayHi Chris, we are sorry to hear that your experience dinning with us didn't achieve your expectations. We source our produce from the best locations in Australia and cooked it with care to provide the best of the experience. Apologize if this wasn't your experience. Please, don't judge us in only one interaction. We look forward to see you in our venue again. Regards, Vanessa

   Report
4. S

   Steve

   Northern Territory

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food1service1ambience2

   I now remember why we haven't been back to Char for 8 years. Exorbitant prices. I can't wait until shows like Master Chef are off the air to stop promoting so called "fine dining" all your doing is paying for some chefs litte piece of art work in the middle of your plate. We picked up a pizza on the way home.

   Char RestaurantResponded todayHi Steve, we are sorry to hear that your experience dining with us didn't achieve your expectations. We source our produce from the best locations in Australia and cooked it with care to provide the best of the experience. Apologize if this wasn't your case. Regards, Vanessa

   Report
5. JB

   JulieB

   1 review

   5.0

   1 review

   Dined on 21 June 2022

   overall5food5service5ambience4

   Ordered the spring rolls & Arancini balls for entre, absolutely amazing. Patagonian Toothfish & Duck breast for mains, both loved our choices & now I get what all the fuss is with Duck!

   Char RestaurantResponded todayHi Julie, thank you so much for your great review! We are really glad to read that you loved your dining experience with us. Looking forward to seeing you soon!

   Report
6. VT

   VerityT

   Adelaide

   1 review

   3.0

   1 review

   Dined on 21 June 2022

   overall3food4service4ambience5

   They ran out of food twice for us, garlic bread and dessert! Disappointed

   Char RestaurantResponded todayHi there, We are sorry to hear that your experience dinning with us didn't achieve your expectations. We try to source all the items in our menu but sometimes, to avoid food wastage, we run out of some items at the end of the night. We truly apologize. Looking forward to seeing you soon. Regards, Vanessa

   Report
7. CH

   CassieH

   1 review

   5.0

   1 review

   Dined on 21 June 2022

   overall5food5service5ambience5

   Absolutely delicious. Such a nice chilled back atmosphere. Great ambience and great service.

   Char RestaurantResponded todayThank you so much for your great review Cassie. We looked forward to have you with us again. Regards, Vanessa

   Report
8. B

   Bigcat7th

   1 review

   3.0

   1 review

   Dined on 21 June 2022

   overall3food3service3ambience4

   We had a good dining experience , food was good not exceptional , Patagonian Tooth fish needed a salad to make it work , so had to be ordered separately , service was just ok compared to a hatted restaurant, staff need training.

   Char RestaurantResponded todayHi there, We are glad to read that you had a good experience dining with us overall. As many other hospitality business we have been dealing with staff shortages. We have an amazing training program and we are sure that our new team members will soon become hospitality shining stars. We look forward to have you with us again. Regards, Vanessa

   Report
9. KJ

   KrisJ

   Brisbane

   1 review

   5.0

   1 review

   Dined on 18 June 2022

   overall5food5service4ambience5

   Beautiful place to eat beautiful food! We look forward to coming back next time we're in Darwin!

   Char RestaurantResponded 7 days agoThank you so much for your great review Kris! We look forward to have you back too :)

   Report
10. SR

    StueyR

    Canberra

    3 reviews

    5.0

    3 reviews

    Dined on 18 June 2022

    overall5food5service5ambience5

    We had a great night at Char. The food and service was excellent. The waiter prioritised our order over the larger groups to ensure we weren’t waiting a long time for our food. We sat outside under a large fig decorated in fairy lights that added to the ambiance. Would recommend a visit when Darwin

    Char RestaurantResponded 7 days agoHi Stuey, Thank you so much for your great review. We looked forward to have you with us again. Regards, Vanessa

    Report
11. AS

    AmyS

    1 review

    3.0

    1 review

    Dined on 17 June 2022

    overall3food2service3ambience5

    This was my third time at Char - I ordered steak for the first time, as that's what it's known for. But turns out to be my most disappointing time there - one steak was overcooked despite asking for medium rare. With the other, the sauce was too rich and overpowered the steak which was a nice cut of meat.

    Char RestaurantResponded todayHi Amy, we are sorry to hear that this time we missed the mark in your experience dining with us. We always try our best to offer the best of the experiences and we are really sorry that this wasn't your case. We look forward to seeing you on another occasion at our venue. Regards, Vanessa

    Report
12. S

    Susie

    Sydney

    1 review

    5.0

    1 review

    Dined on 17 June 2022

    overall5food5service5ambience5

    A beautiful location, great food & a lovely Vietnamese waitress.

    Char RestaurantResponded 7 days agoThank you so much for your great review Susie, looking forward to have you back with us. Regards, Vanessa

    Report
13. T

    Tracy

    1 review

    5.0

    1 review

    Dined on 17 June 2022

    overall5food5service5ambience4

    The food was excellent and could not be faulted. We would definitely recommend to fellow steak lovers

    Char RestaurantResponded 7 days agoThank you so much for your great review Tracy, we are really glad that you enjoyed your dinner with us. Regards, Vanessa

    Report
14. DN

    DenisN

    1 review

    5.0

    1 review

    Dined on 14 June 2022

    overall5food5service5ambience4

    Great dining experience, fantastic high quality food with a really positive diversity of taste experiences. Good wine and outstanding service in beautiful setting. Would strongly recommend Char to any visitor to Darwin or for a special night out for locals.

    Char RestaurantResponded on 15 June 2022Hi Denis, Thank you so much for your great review, we are really glad to read that you enjoyed your experience dinning with us. Looking forward to welcome you to our venue again. Regards, Vanessa

    Report
15. KB

    KarenB

    1 review

    5.0

    1 review

    Dined on 14 June 2022

    overall5food5service5ambience5

    Amazing food and very good service. I will be back next time I am in Darwin.

    Char RestaurantResponded 7 days agoThanks for your great review Karen, we look forward to have you back with us!

    Report
16. LK

    LKCS

    1 review

    4.0

    1 review

    Dined on 14 June 2022

    overall4food4service5ambience5

    We had a lovely night - attentive and dedicated service, delicious food and good ambience. Only downsides were slightly overcooked short ribs and dessert served with melting ice cream. We'll be back next time to try more of the menu.

    Char RestaurantResponded 7 days agoThank you so much for your great review and feedback. We are really glad to read that you have a a lovely night dinning with us. We really appreciate your feedback regarding the food and we'll pass it over to our team to keep improving. Thanks again and we look forward to see you soon. Regards, Vanessa

    Report
17. D

    Disappointed

    1 review

    3.0

    1 review

    Dined on 10 June 2022

    overall3food2service3ambience5

    Food was served cold Over priced for what you order and served Beautiful place apart from that pretty disappointing

    Char RestaurantResponded on 15 June 2022Hi there, we are sorry that your experience dinning with us didn't achieve your expectations. Please, if you could send us more information regarding your experience to marketing@admiraltyhouse.c om.au it would be really appreciate it. Your feedback makes us be better. Regards, Vanessa

    Report
18. HD

    HelenD

    1 review

    5.0

    1 review

    Dined on 10 June 2022

    overall5food5service5ambience5

    It was really nice amazing service beautiful people

    Char RestaurantResponded on 15 June 2022Thank you so much for your great review Helen

    Report
19. CT

    CooperT

    Melbourne

    1 review

    3.0

    1 review

    Dined on 8 June 2022

    overall3food2service2ambience4

    I hosted a guest from interstate and chose this restaurant based on its beautiful location. We were looking forward to a relaxed but refined dining experience. The staff were friendly but not knowledgeable in terms of the menu. Excellent wine list. Two items on the menu were unavailable - we were only advised after attempting to order them. We asked for one dish, a risotto, to be sent back. It was undercooked and watery. Serviced ceased after our mains were cleared. We would have stayed for dessert and an additional bottle of wine but choose to go elsewhere.

    Char RestaurantResponded on 15 June 2022Hi Cooper, we are sorry to hear that your experience dining with us didn't achieve your expectations. We are all living in difficult times now, and in the hospitality industry, we are dealing with staff shortages & problems in the supply chain that make some of the items not being available some times. We have some team members that are still on training, but I'm sure that they would become amazing hospitality professionals. We looked forward to welcome you back. Regards, Vanessa

    Report
20. M

    Makka

    1 review

    3.0

    1 review

    Dined on 8 June 2022

    overall3food3service4ambience4

    Steaks were fabulous. The "garlic bread" was inedible mush. What were they thinking???!!!

    Char RestaurantResponded on 15 June 2022Hi Makka, thanks for your review. I send your feedback regarding the Garlic Bread to our Executive Chef, and he is going to address it as it shouldn't be like that. Regards, Vanessa

    Report
21. CR

    CraigR

    1 review

    4.0

    1 review

    Dined on 7 June 2022

    overall4food5service2ambience5

    Perfect food from the kitchen , but inexperienced staff let the whole night down . Received our entree even before our first glass of wine was delivered, had to ask and re-ask for everything .

    Char RestaurantResponded on 15 June 2022Hi Craig, thank you so much for your feedback. We are sorry to hear that your experience of dining with us didn't achieve your expectations. We have dealing with staff shortages and we have new staff members on board that are still on training, but I'm sure that in some weeks they will become hospitality rock stars. Looking forward to seeing you on other occasion. Regards, Vanessa

    Report
22. JM

    JoanneM

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on 7 June 2022

    overall5food5service5ambience5

    This restaurant was amazing. Such a beautiful scene and food

    Char RestaurantResponded on 15 June 2022Thank you so much for your great review Joanne, looking forward to seeing you soon! :)

    Report
23. LS

    LisaS

    1 review

    5.0

    1 review

    Dined on 4 June 2022

    overall5food4service5ambience5

    Beautiful setting. Service was friendly and professional. 10 out of 10 for the scallop entrée. I had the duck main and it was great. Partner had steak and it was a little chewy which was a disappointment. Overall a lovely evening

    Char RestaurantResponded on 8 June 2022Thank you so much for your great review Lisa. We are glad to read that you have a lovely evening overall. Looking forward to welcome you back at our home. Regards, Vanessa

    Report
24. WS

    WayneS

    1 review

    2.0

    1 review

    Dined on 3 June 2022

    overall2food2service1ambience3

    Waited 1hr for dinner to be served and the my daughter food was not made and she had to sit and watch us eat while he food was made. All the sides where only brought out only when we were halfway through our meal. This was really disappointing as it was a double celebration

    Char RestaurantResponded on 8 June 2022Hi Wayne, I can only apologize in the name of the Admiralty House team for such an experience, is far away from the dining experience that we like to offer. Please, if you could send me your details to marketing@admiraltyhouse.c om.au with your details, our venue manager will love to have a chat with you regarding this experience. Regards, Vanessa

    Report
25. CC

    ColleenC

    Melbourne

    2 reviews

    3.0

    2 reviews

    Dined on 2 June 2022

    overall3food3service3ambience5

    Been to Char Barossa and it was a 10+ Thought we would try Char Darwin … a solid 7 at best. For the money the food should have been top notch but fell short of being that. Lamb cutlets were ok , sides were great but dessert was average at best. Banoffe pie taste overwhelmingly of whatever alcohol was in it and was not pleasant to eat. For the money paid I expected more.

    Char RestaurantResponded on 8 June 2022Hi Colleen, Thanks for your review, we are sorry to hear that your experience dining with us didn't achieve your expectations. We are an independent Northern Territory company that is not related with Char Barossa. The Banoffe Pie, is one of customers favourites and only contains a small amount of Kahlua that is burned before to mixed with the Mascarpone what normally makes it really pleasant to eat. We are sorry that it wasn't of your taste. Regards, Vanessa

    Report
26. W

    Wombat

    1 review

    3.0

    1 review

    Dined on 2 June 2022

    overall3food2service3ambience4

    A 3% CARD charge on top of meal price and then asked if you wished to leave a tip was a little bit over the to. it may have been 300 gram eye fillet prior to cooking but i would suggest that this be taken into account during the cooking process, looked more like a 200gram and the size of a 150 gramm, for the price i expected a steak, not a taste tester, as for the patagonian toothfish, tasted good, but we came to Darwin to experience food from this region, not oiverseas , if in fact it came from there. a fancy name for an expensive fish.

    Char RestaurantResponded on 8 June 2022Hi there, we are sorry to hear that your experience dining with us didn't achieve your expectations. It's a normal process when you cooked a steak that it shrinks due to the heat applied. As you apply heat, the water in the meat turns to steam and evaporates, or seeps into the pan as the muscle fibers relax. The meat will reduce in mass by the amount of water released but it would be the same weight. Regarding our Toothfish, is sourced from Heard Island in the Australian Antarctic.

    Report
27. SH

    SamH

    1 review

    3.0

    1 review

    Dined on 1 June 2022

    overall3food2service4ambience4

    The food was very average. A $90 steak should taste like a $90 steak, not a steak from coles. Very disappointed. Nice service though.

    Char RestaurantResponded on 8 June 2022Hi Sam, we are sorry to hear that your experience dinning with us didn't achieve your expectations. We source our steaks from the best paddocks in Australia to offer the best experience for all our customers. Our Eye Fillet, for example, is from Rangers Valley, one of the world's most respected premium marbled beef producers in Glen Innes, New South Wales. We would love to invite you back to our venue and give us another chance. Regards, Vanessa

    Report
28. GR

    GregR

    1 review

    5.0

    1 review

    Dined on 28 May 2022

    overall5food5service5ambience5

    Great food and very welcoming staff. A great experience from beginning to end.

    Char RestaurantResponded on 31 May 2022Thank you so much for your great review

    Report
29. M

    Mel12345

    1 review

    1.0

    1 review

    Dined on 28 May 2022

    overall1food1service2ambience3

    Overall it was disappointing as I was really looking forward to dining here. I didn’t receive a call back when I left a message to change my booking (even though the recorded message states that they will get back to you within 12 hours). I shouldn’t of had to chase the restaurant to talk to them. The short ribs that we ordered were so tough that we couldn’t eat them. The wine we ordered to go with our mains never showed up but was offered at the end of our meal. We decided to cancel them as it was too late by then but they were still on our bill at the end of the evening. I wanted to have dessert but I was so over it by then, that we left straight after the main. We are local & love eating out but I can confirm that we won’t be going back to Char for a meal again.

    Char RestaurantResponded on 31 May 2022Hi Mel, I can only apologize in name of the Admiralty House team for such an experience, is far away from the dining experience that we like to offer at our home. We have been experiencing staff shortage that are affecting our availability to get back within 12 hours to your messages, and we sincerely apologize for that. Please, if you could send me your details to marketing@admiraltyhouse.c om.au with your details, our venue manager will love to have a chat with you regarding this experience

    Report
30. MM

    MatthewM

    1 review

    3.0

    1 review

    Dined on 26 May 2022

    overall3food3service2ambience5

    Drinks service was poor. Entrées we’re amazing. Pasta main was too rich and lacked good flavour. Lamb cutlets were over cooked.

    Char RestaurantResponded on 31 May 2022Hi Matthew, We are sorry to hear that your experience dining with as didn't achieve your expectations. This is not the quality that we usually have in our restaurant and we apologize for that. Please, if you decide to visit us in the future send me an email to marketing@admiraltyhouse.c om.au and I will personally look after you. Regards, Vanessa

    Report
31. L

    Lewy

    1 review

    4.0

    1 review

    Dined on 24 May 2022

    overall4food5service3ambience5

    Great experience. Floor staff still getting up to speed but that is expected in the current climate. They were all enthusiastic and having a crack. No doubt they'll be on top of their game in peak dry season. A lot of menu options were unavailable but again that is probably a sign of the times.

    Char RestaurantResponded on 26 May 2022Hi Lewy, Thank you so much for your review and your understanding. We all experiencing difficult times in the Hospitality industry and reading reviews like yours make all the team keep the energy up! Looking forward to see you again :)

    Report
32. CR

    CatR

    Perth

    1 review

    3.0

    1 review

    Dined on 24 May 2022

    overall3food3service2ambience4

    Food quality was good, but we waited over 90 minutes for our steak and we went early before the rush (5:30pm booking). Forgotten items we ordered we had to follow up. Lots of new staff.

    Char RestaurantResponded on 26 May 2022Thank you for your review Cat, we are sorry to hear about your experience dining with us. We were dealing with some short staffing in the last weeks, that hopefully have been sorted now with some new team members that will get up to speed shortly. We are looking forward to welcome you in our venue again. Regards, Vanessa

    Report
33. DP

    DaveoPerth

    1 review

    3.0

    1 review

    Dined on 21 May 2022

    overall3food3service4ambience5

    Venue is lovely. Service was good, albeit a little slow. Food was not that great. The cheesy garlic bread was soggy and weird and very expensive for what it was. The duck was good, but the Patagonian Toothfish was a little dry, the middle very over seasoned and very overpriced for the size of it. The slaw was okay, but nothing special and the mushrooms were coated in a rubbery cheese that we didn’t eat. The mushrooms underneath were a bit underwhelming. Wine list is extensive and the cocktails were okay. All in all, we paid too much for what it was.

    Char RestaurantResponded on 26 May 2022Hi Dave, We are sorry to hear that your experience of dining with us didn't achieve your expectations. We source our food from the best areas in Australia to carefully be cooked from our award-winning chefs. The experience that you described is not our standards. Please email us at marketing@admiraltyhouse.c om.au so we can look after you on your next visit. Regards, Vanessa

    Report
34. JW

    JacqW

    Sunshine Coast

    5 reviews

    3.0

    5 reviews

    Dined on 18 May 2022

    overall3food3service1ambience4

    Staff failed to check if more drinks were needed. We waited a little over an hour for our mains, one of which - crispy barramundi was excellent with the other being the duck breast, tough with a burnt jus. It was not the dining experience we expected.

    Char RestaurantResponded on 26 May 2022Hi Jacq, we are sorry to hear about your experience dining with us. We were dealing with some short staffing in the last weeks, that hopefully have been sorted now with some new team members that will get up to speed shortly. We are looking forward to welcome you in our venue again. Regards, Vanessa

    Report
35. C

    Cabc

    London

    5 reviews

    3.0

    5 reviews

    Dined on 17 May 2022

    overall3food3service2ambience4

    Food quality was great but service was extremely slow. We waited for an hour and a half for our meal. We had only ordered main course so were very hungry by the time the meal arrived.

    Char RestaurantResponded on 26 May 2022Hi Cab, we are sorry to hear about your experience dining with us. We were dealing with some short staffing in the last weeks, that hopefully have been sorted. We are looking forward to welcome you in our venue again. Regards, Vanessa

    Report
36. L

    Louised

    Northern Territory

    4 reviews

    5.0

    4 reviews

    Dined on 13 May 2022

    overall5food5service5ambience5

    Magnificent icon of Darwin. Beautiful ambience, superb food, great variety. excellent wine list. friendly efficient service. After your meal relax in the garden with a G n T!

    Char RestaurantResponded on 17 May 2022Thank you so much for your great review Louise. We are glad that you had a good time dining with us. Looking forward to see you again for dinner or a G)

    Report
37. R

    Rick

    San Francisco

    1 review

    4.0

    1 review

    Dined on 13 May 2022

    overall4food4service4ambience5

    This restaurant is in the old Admiralty Building so is off to a good start. You can eat inside with air con or outside. However dsespite being located near to the sea there is no good sea view either in or out due to vegetation. The servise was excellent, prompt and friendly but not intrusive. Lunch was very good with a rerasonable menu choice although we did not try the wine list.

    Char RestaurantResponded on 17 May 2022Thank you so much for your great review Rick. We are glad that you had a good lunch with us. Looking forward to seeing you again, hopefully this time you can give our wine list a try :)

    Report
38. SB

    SuzzanneB

    1 review

    5.0

    1 review

    Dined on 11 May 2022

    overall5food5service4ambience4

    Was lovely. Sat outside. Would highly recommend you take insect repellent. We had a 730pm booking. We should have made an early booking so you can take in the beautiful sunset.

    Char RestaurantResponded on 17 May 2022Thank you so much for your great review Suzzanne! We do have insect repellent if you need in your next visit. Best Regards, Vanessa

    Report
39. OT

    OpenTable Diner

    Sunshine Coast

    1 review

    3.0

    1 review

    Dined on 7 May 2022

    overall3food5service2ambience5

    Fantastic meal, service was slow. I think it was just a little stuff up with the order though, so not to worry

    Char RestaurantResponded on 9 May 2022Hi there, we are sorry if you experienced some delays in our service. We are experiencing short staff due to Covid and some style having directions to isolate. We are looking forward to seeing you in another occasion. Regards

    Report
40. SM

    StevenM

    Victoria

    4 reviews

    4.0

    4 reviews

    Dined on 7 May 2022

    overall4food2service4ambience5

    Menu looks great setting is awsome but the cooks need to put the salt away everything was so salty, salt is not a seasoning it’s salt let the food stand on its own but they can’t with the quality of steaks they pass as 3-5 marble score the eye fillet was watery and the 70 day t bone was so bland . I added a $90 half southern rock lobster but got WA cray and again it was so salty

    Char RestaurantResponded on 10 May 2022Hi Steven, we are sorry that your experience dining with us didn't achieve your expectations. We are changing our menus this week to adapt them to the new season including the WA Crayfish as is no longer Lobster Season down south. Thanks for your understatement. Regards, Vanessa

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