Burger Theory - Holiday Inn Joliet Southwest

3
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23 reviews
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$30 and under
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Burgers
Burger Theory features specialty burgers, apps, and unique eatables long with local craft beers and cocktails. We have whiskey flights as well !
What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.0based on recent ratings
3.2
Food
3.5
Service
3.9
Ambience
2.9
Value
Noise · Quiet
50% of people would recommend it to a friend
5
4
3
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MG
1 review
Dined on 5 October 2019
Overall 2Food 1Service 2Ambience 3

Burger came out wrong and fries were soggy. Asked for the toppings that were missing from my burger and for some new fries. About 15 minutes later the fries came but still no ingredients for my burger. So I asked that the whole burger be remade at that point because it had been sitting and was cold. My friends were done eating and we needed to leave. The waitress said all of her tables had their burgers messed up that night. The manager took a long time to come over. I had to thoroughly explain to her why I was not happy with my experience. She took half off my burger. That I didn't even eat. Not impressed. Also when I did taste the burger. I liked the garlic mayo but I didn't think the patty itself had much flavor. Maybe it was an off night. I had heard good reviews so I was looking forward to dining there. And I don't consider myself a very picky Eater.

c
Chicago
12 reviews
Dined on 20 September 2019
Overall 3Food 3Service 5Ambience 5

Our first time here. Food was okay. I didn’t think the burgers were that special. Fries were good. Service was excellent!

MF
1 review
Dined on 14 September 2019
Overall 3Food 4Service 2Ambience 3

The group I was with thoroughly enjoyed their meal. We were all just a bit taken back about the service. We had to request a few times for a couple of things. It wasn't busy so I assumed we would have received more attention. I wasn't sure if the waitress was new or what. I would go back because the burger was good and maybe service will be different. I don't know how "new" the restaurant is but food was great and beer selections were just as good too.

j
Chicago
5 reviews
Dined on 13 September 2019
Overall 2Food 1Service 4Ambience 4

The queso was super thin
All four people in our party felt very ill after

KP
Chicago
8 reviews
Dined on 11 September 2019
Overall 4Food 4Service 5Ambience 4

Our first time here. The food was good and there was a huge selection of burger toppings, some were more unusual than you would find anywhere else.
The service was very good! Our server was very friendly/helpful! According to the special’s menu they offer some good daily drink and food specials.
Cute place. The only negative was the price of a well mixed drink, $7.00. That is about $2.00 higher than the majority of other bars and restaurants in the area.

OT
Chicago
2 reviews
Dined on 22 August 2019
Overall 3Food 3Service 3Ambience 4

Service was slow. Had trouble with check not coming out correctly. Drinks took a long time to arrive at the table

SG
Dallas
24 reviews
Dined on 21 August 2019
Overall 1Food 4Service 1Ambience 4

Service at the bar was beyond disappointing.

D
Chicago
1 review
Dined on 19 July 2019
Overall 2Food 2Service 2Ambience 4

Burger overcooked and relatively flavorless, not worth cost.

LW
1 review
Dined on 6 July 2019
Overall 4Food 4Service 5Ambience 4

My husband and I brought a guest from out of town. We decided to try Burger Theory because it was nearby his hotel. The server said she was new. I don't remember her name (sorry) Hubby thinks, Taylor? but she was outstanding. Efficient, helpful, and professional. The room was nearly empty...very quiet so we had a great visit. We each had a different burger and side and enjoyed them. I had the blue burger and it had a good amount of creamy thick blue cheese. Onion rings were good. Server refilled our Arnold Palmers 3 times! For those guests who find stairs difficult...this is on the ground floor. Easy access. We'll return.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you so much for the review. Taylor is a gem of ours. We look forward to you dining with us again.

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LJ
1 review
Dined on 17 June 2019
Overall 5Food 5Service 5Ambience 5

My husband is a fan of burgers so I decided to take him for his 50th birthday he loved it! I had the chicken tenders and they were the best I ever ate! our hostess was prompt and friendly and our server was also prompt an friendly. I would certainly recommend and will be visiting again.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you for the review! Look forward to seeing you again.

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JE
1 review
Dined on 16 June 2019
Overall 1Food 4Service 1Ambience 3

Slow. Over priced. Small portions. Inattentive staff. NEVER AGAIN

LO
1 review
Dined on 16 June 2019
Overall 4Food 5Service 5Ambience 2

Thought it would have more
Ambiance kind of plain
Food was good and servers were
Very friendly!

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you for the review. Look forward to seeing you again.

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J
Des Moines
10 reviews
Dined on 30 May 2019
Overall 3Food 3Service 3Ambience 3

I liked dining outside on the patio! Good place for a burger and al beer!

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you for the review! Look forward to seeing you again.

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KA
1 review
Dined on 16 May 2019
Overall 3Food 3Service 3Ambience 2

I felt that menu choices were too limited and too expensive for what you got.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

We are currently offering new specials & features of the month. It would be amazing if you could come check them out!

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DZ
Chicago
1 review
Dined on 9 May 2019
Overall 5Food 5Service 5Ambience 5

Excellent service. Food was good!! We will definitely be back.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you for the amazing review.

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RC
Chicago
1 review
Dined on 23 February 2019
Overall 2Food 3Service 2Ambience 3

Both of my kids burgers were brought out with the works but were ordered plain. Had to send one back. The other he just scraped it off and got a new bun. The salad was not fresh and was brownish. The burgers had good flavor and the fries were good. Service was a little slow. I might go back but doubtful.

MS
1 review
Dined on 9 February 2019
Overall 2Food 2Service 1Ambience 3

Did not have record of reservation when we arrived even though I showed them number on my phone. Service was rather slow but waitress said it was her first day. When we asked for silverware we eventually went and found some ourselves when she did return after several minutes. A few people in my party got the sliders and one slider on each of their plates was noticeably smaller, the size of a silver dollar. Food took close to 45 minutes. Other than the issue with the small slider food was ok.

DF
1 review
Dined on 16 December 2018
Overall 5Food 5Service 5Ambience 5

7 of us. The food was hot and delicious. The service was great. We weren't rushed. Overall great experience. They also had the table ready for us. We will go back

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thanks for the amazing review.

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JM
1 review
Dined on 13 December 2018
Overall 5Food 5Service 5Ambience 4

It was great for our family get together. Great burgers!

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thanks for the amazing review.

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R
Chicago
9 reviews
Dined on 6 December 2018
Overall 3Food 3Service 3Ambience 3

I would honestly say, this place is just okay.

OT
Chicago
1 review
Dined on 30 November 2018
Overall 4Food 5Service 4Ambience 4

Delicious food and very friendly service. Kept our soft drinks full without asking. The kitchen was pretty slow to get the food out, thankfully it was worth the wait we cleaned our plates.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thank you for the great review. We would love to see you again. We have improved on our service time.

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J
Chicago
9 reviews
Dined on 19 November 2018
Overall 2Food 2Service 1Ambience 1

This was my first experience and it was just awful. We came here (my entire work office of 8 people) to celebrate my birthday. I made the reservation. No one knew what Open Table was!!! I had to keep explaining it to them, so frustrating. It was empty and our service was horrible. We were there for almost THREE hours on November 19. So unbelievable slow and the food was very mediocre. I would not recommend this. So disappointing.

GL
Chicago
26 reviews
Dined on 20 October 2018
Overall 4Food 4Service 4Ambience 3

I went on a Saturday afternoon, I didn't realize it was located in a Holiday Inn right away. They have a big Bar area for watching games, but i have little ones so we ate in the dinning area. We had the Buffalo wings which were great and the Firecracker Shrimp, Excellent. And then we had for burgers the Bruben Melt , Fish tacos and the Lonestar all were very good.

Burger Theory - Holiday Inn Joliet Southwest
Responded on 5 August 2019

Thanks for the great review.

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