Buffalo Wild Wings - Rancho
Service was really bad. It took along time for our order
According to the hostess they don’t honor open table reservations. So we left after being told wait would be longer than an hour. Never going there again
They did not honor open table reservation. It was very busy due to local graduations and this place was completely understaffed or management did not train their employees correctly. I walked in to use the restroom and no paper towels or soap, employee walked out after I did. Wasn’t completely comfortable with that. There were 12 dirty tables that hadn’t been cleaned for a long time while patrons were waiting for a table for and hour or more. Host was only in the front for a total of 3 times. Terrible service!
Wait an hour, stay waiting for another hour for food. It’s ridiculous
So as always there’s always an issue with this establishment. Me and my husband decided to get a reservation around 2 since the service seems to only get worse once it’s getting later, but boy was I wrong about that! When we got there there was no hostess to seat/great us so we were waiting 15 minutes waiting if anyone would show up, and nothing we got way past our reservation so we decided to seat ourselves near the bar area. Still the same issue we waited about 20 minutes no one came up to us gave us a menu nothing, we had to basically chase down one of the managers to finally get some service very annoying. Honestly me and my husband love the wings and everything but if the service was better and friendlier we would come in more often.
Took over. 10 minutes to be checked in (place was not busy to the point where there couldn’t have been a greeter) was told they don’t use open table anymore so I pulled up the app and told them I was not happy whatsoever and told them to call you guys and reset the password !! the waitress. And some of the servers were very pleasant but overall I feel like this place used to be great and now it makes me not want to return we are a busy family so using open table is essential to us
They stated NO OPEN table was valid anymore. That open table needs to remove them. So I needed up waiting about 1 hour to be seated
They do not accept reservations via opentable. The food was good but I had to place a to go order because it was an hour wait.
This location service sucks , thr waiters were no where to be found when you needed them. The food took over an hour to come out.
Waited about an hour and a half for our food and my husbands talk beer glass was very dirty.
This place does not allow reservations but still allows you to make them online
Terrible service. Rude waitress.
Had to wait an hour still after a reservation to be sat
Service is slow. Ask for a beer and it comes 30 mins later. Food takes up to 45- 1hr to arrive even on a slow day too. Its just a really slow place to eat. Go to the one on Eastvale service and food is great there
I was told by Buffalo Wild Wings that open table was not allowed too make reservations for them
I got there 3 minutes late cause traffic they told me 15 minutes wait cause they gave the table to someone else we waited 15 minute and they said it’s gonna be another 15 minutes
Michael was great!!!!
Took a long time to get seated even with the open table reservation which they didn’t honor or accept and they said that the system was down and that they don’t accept open table on certain days
When we got there they said the no longer used OpenTable and were not able to accept my reservation our order was also wrong when they brought it out
They did not honor my reservation
My food was delayed but the server quickly fixed the problem
Monique the waiter was Amazing!!!!!! We go here a lot and I loved the service she gave us. On top of all her work!
I had made a reservation for my boyfriend and I because we hate waiting to get seated at a restaurant. My boyfriend is a marine, and drove all the way from Arizona, hungry, just to be waiting for another hour to get seated while having a RESERVATION. People in the front desk has no idea how to talk to the customers. Luckily, our waiter was very sweet and kind, so thank you to him we had an ok night, (guy in a Lakers jersey) will not be coming back to this location. Also will not recommend this location to anyone either.
The hostess made us wait 30 minutes .... then my food was barely warm. I asked for my wings extra crispy and they most definitely were not
I would give 0 but I don’t have that option. Food was cold, server forgot many things even when asked for the same thing over and over. Food was terrible! The worst we’ve had at Buffalo Wild Wings.
Rude service and took way to long to get seated when we had a reservation and to take out order.
I had a reservation for 2:30 and wasn’t sat down until 3:30.
They took forever to seat us it took are server 30 minutes to take are order it took forever to bring are food out
We had a reservation for 530pm. Arrived at 525pm. Was told it's a 10 minute wait. 20 minutes go by and people without a reservation are being seated. I asked why she said well they have been waiting. Well we have a reservation so we go first. The "hostess" was just terrible at her job. Even other employees were complaining. Half the tables were empty but people are waiting forever to be seated. As far as the food goes, the onion rings were really good. The onion doesn't fall out when you bite into it. The garlic parmesan wings were meh. It was weird flavor and a bit overpowering. The spinach artichoke dip arrived cold. We ordered fries that didn't come until we we're basically done.
We never got a server we left to bjs where we had OUTSTANDING service.
I book a reservation on a Thursday. I arrive at BWW hungry and ready to eat just for them to tell me they cant take my reservation! I was very upset and asked why i disnt get notified about this before i got there. I could of guot a phone call or text. Instead i wasted my time and gas just to find out they cant take my reservation.
Ridiculous! They don't take RESERVATIONS ON GAME DAY? But Open Table let me make a reservation for 6 on Thursday night Football. When I arrived is when they told me they don't accommodate online reservations on specific prine time games! Yet Open Table sent me to confirmation emails stating my reservations were set and good to go?? Ridiculous!!! Open Table and Buffalo Wild Wings in Rancho Cucamonga need to get there online reservations on game days on the same page! So unorganized and unprofessional...
Our experience was bad beacause of the waitress we had .I don’t know if she was working all day or what...but she didn’t give us napkins or straws... we had to keep asking for things and still we ended asking other workers. Plus our order was wrong .
I used to come to BWW at least Once a week before and their service was good. They were friendly. It’s seems like now it’s just about production and no customer service from their employees. You ask workers for things and they turn the other way.
I made reservations and they had me wait almost hour to be seated..., the service was poor waitress wasn’t polite but overall the food was good.
Waited too long to receive our food
We usually have a good night out here but today was just not that great. The service was bad and the food was cold.
We made reservations to avoid the wait because we knew it would be busy. We still ended up waiting about 30 minutes when people walking in were quoted 45 minutes to an hour. The waiter was all over the place but not at our table, we didn't even get a refill on our drinks. And the wait for the food was so long that both apps and entrees were brought at the same time.
Service was really slow for it being a slow night. We also made a reservation using open table but still got stuck waiting 20 minutes to be seated, but those who did not make reservations got seated within 2-5 minutes. Place has gone down since we first started coming here.
Our waitress was the worst! I’ve never experienced anything so horrible before until tonight ! My boyfriend and I waited nearly half an hour for our drinks, waited almost an hour for our food to arrive, which not all our food was there, we were missing some of it, and then once we got our food our waitress never gave us our napkins or utensils so we used our fingers to eat our food, then we had to wait another 15-20 mins for our refills, and lastly we asked for the check, we had to wait almost 10 mins for it..but when our waitress had new customers, she served them right away with their drinks and napkins and utensils but us, nothing. Service was horrible! Never going to the one in Rancho Cucamonga again!
Xavier is the best! Server talked to us twice. Once to take our order and after the food came.