Brightwater Hotel

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1. J

   Johatts25

   Brisbane

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Dad and I are regulars at Brightwater. I can safely say we have NEVER had a bad meal there. We have never had to send anything back. Food excellent. Service good. Wait staff recognise us!!

   Report
2. DH

   DelH

   Sunshine Coast

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Love dining @ Brightwater Hotel - always good food, service & ambience.

   Report
3. JE

   JENNIFERR

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   We all enjoyed the meals and sitting outside was lovely. We agreed that we would go there again.

   Report
4. W

   Wendy

   Sydney

   1 review

   vip
   5.0

   1 review

   Dined 6 days ago

   overall5food4service5ambience5

   New menu! Hooray. Love the duck pancakes. They were sensational!

   Brightwater HotelResponded 5 days ago

   Thanks for the 5 stars and amazing feedback! We're so pleased you enjoyed the duck pancakes and we hope to see you back again for more soon.

   Report
5. DW

   DarrylW

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food3service2ambience3

   The order system need to be approved more. We have two orders has been charged twice.

   Brightwater HotelResponded 5 days ago

   Thanks for your feedback which we appreciate. Our ordering system is still new so we do apologise for the inconvenience with orders being charged twice. Has this been sorted out at the venue?

   Report
6. CF

   CarolynF

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food2service5ambience4

   Great place! Awesome service! Meals need to be smaller & fresher - lower the prices too please

   Brightwater HotelResponded 5 days ago

   Thanks for the feedback which we appreciate. Unfortunately, given the rise in cost of supplies, it makes it very difficult for us to lower our prices. We are also struggling to obtain certain fresh ingredients so we do apologise for this.

   Report
7. IR

   IngridR

   Sunshine Coast

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 17 June 2022

   overall5food5service5ambience5

   As always the service was great, friendly staff and the steak was cooked to perfection. This is why it is our favourite place to dine out.

   Brightwater HotelResponded 5 days ago

   Thanks for the 5 stars and awesome feedback which we appreciate! We're so pleased you enjoyed your steak and were well looked after. We look forward to welcoming you back again soon.

   Report
8. KP

   KaylaP

   1 review

   5.0

   1 review

   Dined on 16 June 2022

   overall5food5service5ambience5

   Fantastic place. Great for family’s. Would recommend

   Brightwater HotelResponded 5 days ago

   Thanks for the 5 stars and great feedback! We're pleased you enjoy visiting us and we look forward to seeing you back again soon.

   Report
9. AV

   AshleyV

   1 review

   4.0

   1 review

   Dined on 14 June 2022

   overall4food4service4ambience4

   Nice surroundings, good service and very reasonably priced meals

   Brightwater HotelResponded 5 days ago

   Thanks for visiting us and providing lovely feedback. We appreciate your support and hope to see you again soon.

   Report
10. PY

    PeterY

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on 12 June 2022

    overall2food2service1ambience2

    I booked a table for a party of 10 to celebrate my dads 85th birthday. We placed 3 separate order on the day and asked for them to be served at the same time. The first Oder placed was forgotten, and so we started eating after the rest of the family were finished and waiting. On your booking website it asks…is this a celebration? Why have this if there is no response on the day? Pretty average guys.

    Brightwater HotelResponded on 14 June 2022

    Thanks for providing your feedback which we appreciate. We're disappointed to hear of your bad experience and have looked into this for you. As multiple dockets were received at different times, it made it difficult to get the food out at the same time. Unfortunately, our staff made a mistake with the first docket. Our ordering system is new and we are still getting used to it. We realise that we have let you down and we are endeavouring to train our staff to do much better next time.

    Report
11. PS

    PeterS

    Sunshine Coast

    20 reviews

    vip
    4.0

    20 reviews

    Dined on 11 June 2022

    overall4food4service4ambience5

    Great venue. Good Service. Good Food.

    Brightwater HotelResponded on 14 June 2022

    Thanks for visiting us. We appreciate your support and look forward to welcoming you back again soon.

    Report
12. CM

    CindyM

    Sunshine Coast

    1 review

    3.0

    1 review

    Dined on 11 June 2022

    overall3food2service1ambience4

    It was really disappointing as the service was really bad. The waitress didn’t pick up the dishes that were clearly done from the entree when she brought our main meal over. Not friendly at all. Just dropped the food n walked away. I wanted to get a doggy bag as I could not finish my meal and no one came to check on us. So we just left. The steak was so small. $40 for a steak the size of a patty. Bad value for money. Very disappointed.

    Report
13. JT

    JenniferT

    Brisbane

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5

    Loved dining here at the Brightwater Hotel: nice venue, great service and lovely food. So….we will be back😊

    Brightwater HotelResponded on 14 June 2022

    Thanks for the 5 stars and lovely feedback! We're pleased you enjoyed your visit and we look forward to welcoming you back again soon.

    Report
14. PC

    PeterC

    Sunshine Coast

    2 reviews

    5.0

    2 reviews

    Dined on 10 June 2022

    overall5food5service5ambience4

    All 4 of had a very enjoyable meal service great and not cramped in

    Brightwater HotelResponded on 14 June 2022

    Thanks for the 5 stars and great feedback. We're pleased you enjoyed your visit and we look forward to welcoming you back again soon.

    Report
15. JP

    JanP

    1 review

    5.0

    1 review

    Dined on 10 June 2022

    overall5food5service4ambience3

    Noise level was not energetic for a lunch time, just far too loud

    Brightwater HotelResponded 5 days ago

    Thanks for the 5 stars and providing your feedback which we appreciate. We're sorry to hear you found the noise too loud - was this from music? If so, one of our friendly staff would be more than happy to adjust the levels for you should you experience this issue again.

    Report
16. H

    Helen

    1 review

    5.0

    1 review

    Dined on 7 June 2022

    overall5food5service5ambience5

    Great place to eat! Food is amazing, staff helpful and friendly. Clean and spacious.

    Brightwater HotelResponded on 8 June 2022

    Thanks for the 5 stars and great feedback! We appreciate your support and hope to see you back again soon.

    Report
17. L

    Lauren

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience4

    Staff went above and beyond, great service, everyone was friendly and attentive.

    Brightwater HotelResponded on 8 June 2022

    Thanks for the 5 stars and great feedback! We're pleased you enjoyed your visit and were well looked after by our staff. We look forward to welcoming you back again soon.

    Report
18. A

    Anonymous

    Sunshine Coast

    1 review

    3.0

    1 review

    Dined on 5 June 2022

    overall3food2service3ambience3

    Since the new menu system was brought in the turnaround time has been very slow. Last time we didn’t get our drinks for 40 mins and then we had to also chase the food. This time we waited 45 mins before following up on our food (the kids had received their meals and finished by then). They were then brought out straight away but were cold and very average. My steak was over cooked and the salad had no dressing. My husband had the lamb dish and 1/3 of the lamb was like rubber and inedible. We go there a lot as we live close by but we have now decided to try more restaurants in the area. It’s a nice place for drinks though. Such a shame.

    Brightwater HotelResponded on 8 June 2022

    Thanks for providing your feedback which we appreciate. We're disappointed to hear of the problems you experienced on your visit and have passed this onto Management for their review. Did you advise a staff member at the time about the meals not being to your liking so we could try and rectify the issues for you?

    Report
19. W

    Welsor

    1 review

    4.0

    1 review

    Dined on 5 June 2022

    overall4food5service3ambience4

    Under staffed for lunch groups, some confusion with lunch orders delivered to table. Single bar staff service inadequate. Complex group booking process, difficult to change & contact, lacks personal contact. However GREAT decor, excellent parking & interior ambience, will visit again.

    Brightwater HotelResponded on 8 June 2022

    Thanks for visiting us and providing your feedback which we appreciate. Unfortunately we are short staffed at the moment. We have passed your comments onto our Management team for their attention.

    Report
20. DD

    DebbieD

    1 review

    5.0

    1 review

    Dined on 3 June 2022

    overall5food5service5ambience5

    Staff are friendly, great selection of meals. Good value.

    Brightwater HotelResponded on 8 June 2022

    Thanks for the 5 stars and great feedback. We're pleased you enjoyed your visit and we look forward to seeing you back again soon.

    Report
21. PH

    PaulH

    Brisbane

    1 review

    4.0

    1 review

    Dined on 30 May 2022

    overall4food4service5ambience5

    The young people you have working at the Brightwater Hotel are well trained and are very attentive to client needs. The ambience is very suited to covid times as you can sit out in the open and enjoy views of the lake. Great work!!!

    Brightwater HotelResponded on 8 June 2022

    Thanks for visiting us and providing your lovely feedback which we appreciate. It's great you enjoyed your visit with us and we look forward to seeing you again soon.

    Report
22. DC

    DannielleC

    Brisbane

    1 review

    2.0

    1 review

    Dined on 28 May 2022

    overall2food1service3ambience3

    Steak was still rare inside when asked for well done.. 1 was cold. Salad dressing didnt taste the same as it used to be (very vingary)

    Brightwater HotelResponded on 8 June 2022

    Thanks for visiting us and providing your feedback which we appreciate. We're disappointed to hear that your steak wasn't cooked to your liking. Did you advise a staff member at the time so we could rectify the problem for you?

    Report
23. KA

    KeriA

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience4

    Wonderful staff, and great food. Thanks Brightwater for a lovely afternoon.

    Brightwater HotelResponded on 8 June 2022

    Thanks for the 5 stars and lovely feedback. We're pleased you enjoyed your afternoon with us and we look forward to seeing you back again soon.

    Report
24. JK

    JoanneK

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience5

    Awesome food and service. Great table overlooking the water with the native australian flora

    Report
25. SL

    SusanL

    Sunshine Coast

    6 reviews

    5.0

    6 reviews

    Dined on 26 May 2022

    overall5food5service5ambience5

    Is a very nice place to go and have lunch for seniors. Food tastes great and staff very friendly

    Report
26. M

    Mondo

    Sunshine Coast

    1 review

    5.0

    1 review

    Dined on 26 May 2022

    overall5food5service5ambience5

    I'm a frequent visitor to Brightwater Hotel, the staff are efficient and friendly, food is great and price to point. Love it

    Report
27. LH

    LaraH

    1 review

    4.0

    1 review

    Dined on 25 May 2022

    overall4food4service4ambience5

    My dinner was classified as French with Brie cheese and it didn’t have the cheese.

    Report
28. DT

    DenisT

    Sunshine Coast

    2 reviews

    4.0

    2 reviews

    Dined on 24 May 2022

    overall4food5service4ambience4

    Excellent food, a bit noisy but not as bad as some other places. Surprised the bar didn’t have lemon squash?

    Report
29. G

    Gayle

    Sunshine Coast

    3 reviews

    3.0

    3 reviews

    Dined on 23 May 2022

    overall3food2service4ambience3

    For a rainy Monday night it was quite busy with surprisingly a lot of kids running around inside. Unfortunately the special curry was not a hit at our table and the other meals we could only rate as fair. Not as good as previous visits to the Brightwater :(

    Report
30. CJ

    CarmelJ

    1 review

    4.0

    1 review

    Dined on 23 May 2022

    overall4food4service4ambience4

    Clean fresh Venue and good service we visit weekly for Dinner and Trivia. Needs to have more vegetarian options on menu .

    Report
31. AS

    AntheaS

    Sunshine Coast

    2 reviews

    5.0

    2 reviews

    Dined on 22 May 2022

    overall5food5service5ambience4

    Lovely good. great outlook.friendly staff yummy food

    Report
32. DG

    DebbieG

    Sunshine Coast

    1 review

    5.0

    1 review

    Dined on 21 May 2022

    overall5food5service5ambience5

    Ticked every box outstanding service, staff are just one in a million

    Report
33. D

    Dinky

    Sunshine Coast

    4 reviews

    5.0

    4 reviews

    Dined on 20 May 2022

    overall5food5service5ambience4

    We enjoyed our evening with friends and delicious meals.

    Report
34. MD

    MargaretD

    1 review

    5.0

    1 review

    Dined on 18 May 2022

    overall5food4service4ambience4

    We have been here a few times now and have had only one issue which was resolved quickly :-). all the foods we have experienced have been great and the atmosphere is lovely. We tend to eat outside and looking out over the water which is very pretty. I recommend it

    Report
35. LE

    LynE

    1 review

    3.0

    1 review

    Dined on 14 May 2022

    overall3food5service4ambience2

    The food was delicious but it was very noisy and busy. We would prefer a quieter atmosphere with less children but we also understand it’s a hotel. Some successful hotels in the city such as Sofitel have a totally different and much more pleasant ambience.

    Report
36. GS

    GregS

    1 review

    3.0

    1 review

    Dined on 8 May 2022

    overall3food2service2ambience2

    We ordered two 500gm steaks medium/rare with chips and salad. One steak was fine the other was blue so we asked it be cooked a little more. Unfortunately the salad was gritty and tasted unwashed and the pepper sauce runny and not that nice to fair. Overall it was disappointing as it was a Mothers Day dinner and the previous visit we also had to send a dish back as it came out unfinished (the gnocchi - it was missing the blue cheese, walnuts and raisins).

    Report
37. PW

    PeterW

    Brisbane

    1 review

    4.0

    1 review

    Dined on 8 May 2022

    overall4food3service4ambience4

    Chicken parmy came barely warm. Chips and the rest was great

    Report
38. GB

    GillianB

    1 review

    4.0

    1 review

    Dined on 7 May 2022

    overall4food4service5ambience5

    Beautiful mother's day breakfast - staff lovely, beautiful atmosphere, good delicious (just a little cold) . Thank you!

    Report
39. OT

    OpenTable Diner

    Sunshine Coast

    1 review

    5.0

    1 review

    Dined on 7 May 2022

    overall5food5service5ambience5

    Mother’s Day breakfasts was lovely.

    Report
40. VF

    VirginiaF

    1 review

    5.0

    1 review

    Dined on 7 May 2022

    overall5food5service5ambience5

    Great breakfast and great for families. Lots of things for children to do while parents have lovely breakfast with view of water. Accommodates large and small group and very affordable.

    Report