Bravo Italian Kitchen – Franklin Park

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1. p

   ppct

   Toledo

   49 reviews

   vip
   4.0

   49 reviews

   Dined 7 days ago

   overall4food4service5ambience5

   Hadn’t been there in a long time and the service was terrific. But the food was a bit disappointing. Not the usual. We will go back tho-could have been an off night

   Report
2. MI

   MICHAELR

   Toledo

   8 reviews

   vip
   3.0

   8 reviews

   Dined 7 days ago

   overall3food3service3ambience5

   New server, many order errors with special requests

   Report
3. OT

   OpenTable Diner

   Cleveland

   1 review

   3.0

   1 review

   Dined on 8 May 2022

   overall3food2service4ambience4

   Food was not good for the price point.

   Report
4. JC

   JudithC

   Detroit

   1 review

   3.0

   1 review

   Dined on 29 April 2022

   overall3food2service5ambience5

   I was disappointed in both the bolognese sauce, which I have always loved, and the house salad. Neither was as tasty as in the past. The lobster bisque was too spicy and disguised the taste of the lobster. The service was good, we were seated promptly and the bread and dip were good as always.

   Report
5. B

   Beej

   Detroit

   1 review

   4.0

   1 review

   Dined on 22 April 2022

   overall4food5service5ambience4

   Wait person was quick, friendly and outstanding.

   Report
6. R

   Redhead

   Toledo

   4 reviews

   5.0

   4 reviews

   Dined on 17 April 2022

   overall5food4service5ambience4

   Great Food. Great Service. Free desert for daughter's birthday. Robert gave us extra forks to be able to share.

   Report
7. AK

   AmyK

   Toledo

   7 reviews

   3.0

   7 reviews

   Dined on 2 April 2022

   overall3food4service3ambience4

   Service was slow due to short staff. Food was good and consistent with typical Bravo food.

   Report
8. A

   Alis

   Baltimore

   20 reviews

   5.0

   20 reviews

   Dined on 2 April 2022

   overall5food5service5ambience5

   Excellent server. Good food. Enjoyed the visit

   Report
9. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined on 27 March 2022

   overall4food4service4ambience4

   Poor staff! Only 2 servers showed up on a Sunday afternoon. Worked their butts off!

   Report
10. JM

    JoanneM

    Dallas

    1 review

    5.0

    1 review

    Dined on 13 March 2022

    overall5food4service5ambience5

    I dined with two 90 year old women and our waiter was so patient and kind with them!

    Report
11. MI

    MICHAELR

    Toledo

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 20 February 2022

    overall5food5service4ambience5

    Our server was also the bartender I think, so lots of time between table visits, but he was good and pleasant.

    Report
12. SG

    SharonG

    1 review

    5.0

    1 review

    Dined on 16 February 2022

    overall5food5service5ambience5

    Was just what we wanted. Good food and service. The six of us were able to hear each other unlike some places that are so loud you have to yell to be heard.

    Bravo Italian Kitchen – Franklin ParkResponded on 18 February 2022

    We are happy to hear how much you enjoy dining with us at Buca di Beppo! We look forward to welcoming you back again soon!

    Report
13. GG

    GlendaG

    Chicago

    1 review

    3.0

    1 review

    Dined on 15 February 2022

    overall3food5service2ambience4

    The kitchen was VERY slow and our service was lacking. After waiting an hour for our meal, I still had to send my filet back because it was undercooked. The atmosphere was lovely and the food, when it finally arrived and was cooked properly, was good. II understand these trying times related to staffing, etc. so I am quite patient but our meal was very late in the evening and the restaurant was pretty empty so at least our service could have been better.

    Bravo Italian Kitchen – Franklin ParkResponded on 18 February 2022

    Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

    Report
14. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined on 13 February 2022

    overall3food4service2ambience2

    Had a reservation for at 7:00 and did not get food until 8:42. Took way too long. Server was great just very slow service and not enough workers.

    Bravo Italian Kitchen – Franklin ParkResponded on 18 February 2022

    Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

    Report
15. B

    Beej

    Detroit

    2 reviews

    4.0

    2 reviews

    Dined on 21 January 2022

    overall4food4service4ambience4

    Salads are cold with crispy lettuce just as I like them. The shrimp was too crispy. Lobster Bisque is the best I’ve ever eaten. It was busy and the waitress was also busy although she made it a point to walk by the table to check on us when she could.

    Report
16. j

    justvisiting

    Columbus

    1 review

    3.0

    1 review

    Dined on 28 December 2021

    overall3food3service2ambience3

    You could tell they were understaffed, but did a decent job for what they could.

    Report
17. DS

    DaphneS

    Detroit

    8 reviews

    1.0

    8 reviews

    Dined on 28 December 2021

    overall1food1service1ambience1

    They did not have enough staff. No bartender… 45 minutes and our drinks hadn’t been started. We had a sweet waitress… it wasn’t her fault. We talked to management 45 minutes in … voiced concerns about them being able to serve us… she said she understood… we told her we were going to go somewhere else and she agreed that was probably a good idea. Didn’t even try to talk us into staying. We had poor service the last time we were there but trying to give them another chance. Will never go back.

    Report
18. OT

    OpenTable Diner

    Toledo

    26 reviews

    vip
    4.0

    26 reviews

    Dined on 27 December 2021

    overall4food4service4ambience4

    Few servers available and service slow. However Delaney our server was excellent despite this handicap.

    Report
19. CM

    CarolM

    Toledo

    3 reviews

    4.0

    3 reviews

    Dined on 11 December 2021

    overall4food4service4ambience4

    Being a Saturday night there were a few large parties which made service a bit slow. Our waitress was great as she kept the bread, oil and drinks coming while waiting for food. Food was very good although not many shrimp were in the scampi. Have been going to Bravo for years and will continue to do so. Love the Open Table app !!

    Report
20. RC

    RogerC

    Detroit

    1 review

    5.0

    1 review

    Dined on 14 November 2021

    overall5food5service5ambience5

    The food is always good. The pork chops are the best. My only complaint is that they don't have a non pork option for brunch. Our server was great and attentive.

    Report
21. DN

    DNC124

    Toledo

    7 reviews

    5.0

    7 reviews

    Dined on 12 November 2021

    overall5food5service5ambience5

    Always a great time when I dine at Bravo’s! Ashley our waitress was great!

    Report
22. OT

    OpenTable Diner

    Toledo

    3 reviews

    3.0

    3 reviews

    Dined on 12 November 2021

    overall3food3service3ambience3

    We had a reservation at 6pm for 3 people. One of the members of our group arrived at 5:50 and the other 2 at 6:10. We didn’t get drinks until 7 after being asked by 3 different servers what we wanted. Did get bread to start. We were finally able to order an appetizer at 7:15, got the appetizer but we’re still missing bread and half of our drinks. Didn’t get our order taken until 7:45. Finally got our food, but still no bread, still missing drinks, and also no salads with our meals. The food was pretty good. The restaurant was not too busy for everything to take as long as it did. The workers were nice but had horrible communication with other coworkers as we were asked multiple times by multiple workers about items and still never received them. Other people who sat after us got served faster and even left before us. I am a server myself and try to be very understanding, but honestly the experience makes me question coming back.

    Report
23. N

    None

    Detroit

    1 review

    2.0

    1 review

    Dined on 17 October 2021

    overall2food1service4ambience3

    Food was not good

    Report
24. MT

    MrsT

    Cincinnati

    8 reviews

    vip
    5.0

    8 reviews

    Dined on 6 September 2021

    overall5food5service5ambience5

    They were great. The Chef took care of us in addition to taking care of bar service, cooking and tables. We were grateful for the good service and food. There was a big golf tournament in town and clearly staffing was an issue. My husband is a Chef and I know it’s hard to hire people. But don’t burn out the current employees who are doing a good job.

    Bravo Italian Kitchen – Franklin ParkResponded on 8 September 2021

    We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us!

    Report
25. MI

    MIReviewer

    Detroit

    38 reviews

    vip
    5.0

    38 reviews

    Dined on 5 September 2021

    overall5food5service5ambience5

    We loved the ambiance, the fresh and delicious entrees, and the server was very nice and professional. It was our first time dining at Bravo.

    Bravo Italian Kitchen – Franklin ParkResponded on 7 September 2021

    We love to hear how much you enjoyed dining with us at Bravo! Italian Kitchen. We look forward to welcoming you back again soon!

    Report
26. OT

    OpenTable Diner

    Toledo

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 3 September 2021

    overall5food5service4ambience4

    Service was good but the food was incredible. Definitely be going back again.

    Bravo Italian Kitchen – Franklin ParkResponded on 7 September 2021

    Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon!

    Report
27. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 28 August 2021

    overall1food2service1ambience2

    Felt hurried from the time we sat down. We could have been out of there in less than thirty minutes if we wanted too. Ordered our dinner with a side salad for me and my husband to split. I could see the salads sitting on the counter for at least ten min when a waiter other than our own brought our meals out to us. My biggest, I mean biggest, pet peeve of mine is not even given time to finish a salad before the meal arrives. The waiter could sense my frustration when I told him we ordered salads. Our original waitress then came up with them and told us that the staff making the salads were really slow tonight. They offered to keep our meals warm but I personally never send my food back to “keep warm”. Then She asked if we wanted our $7 salad in a to go box!!!! I’m like what??? It’s loaded with salad dressing! Told her I did not want it. The lasagna didn’t even resemble lasagna and we even had to ask if it was indeed what we ordered. Worst lasagna my husband ever had. Our original waitress consistently went to the table next to us but never approached our table again until the bill came. Never apologized until then, never tried to make it right. My chicken parmigiana was rubbery and literally no sauce on the pasta. Extremely poor customer service with not even mediocre food for what we paid for it. Will never go back.

    Report
28. GB

    GoBlue5928

    Toledo

    2 reviews

    4.0

    2 reviews

    Dined on 18 August 2021

    overall4food5service4ambience4

    Nice birthday experience. Complementary desert was NICE and very tasty,

    Bravo Italian Kitchen – Franklin ParkResponded on 20 August 2021

    Thank you for choosing Bravo! Italian Kitchen to celebrate! We appreciate you sharing your experience with us and hope you visit us again soon.

    Report
29. FF

    FrankF

    Detroit

    7 reviews

    4.0

    7 reviews

    Dined on 27 June 2021

    overall4food5service5ambience4

    Our waiter Carson was Great! He answered all our needs and was very quick and just nice person

    Bravo Italian Kitchen – Franklin ParkResponded on 29 June 2021

    Thank you for sharing such complimentary feedback about our team. We look forward to serving you again soon!

    Report
30. BM

    BoydM

    1 review

    4.0

    1 review

    Dined on 6 June 2021

    overall4food3service2ambience3

    Not a good experience.

    Bravo Italian Kitchen – Franklin ParkResponded on 1 September 2021

    We apologize you did not fully enjoy your meal. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. We hope for the opportunity to serve you again.

    Report
31. OT

    OpenTable Diner

    Toledo

    2 reviews

    5.0

    2 reviews

    Dined on 29 May 2021

    overall5food5service5ambience5

    Went for graduation everything was great

    Bravo Italian Kitchen – Franklin ParkResponded on 1 June 2021

    Thank you. We look forward to serving you again and providing you with an unforgettable experience!

    Report
32. AP

    AmericanPie

    Toledo

    1 review

    5.0

    1 review

    Dined on 29 May 2021

    overall5food5service5ambience5

    We never go wrong with Bravo! Cucina. We expect the food and service to be exceptional and we don't leave disappointed.

    Bravo Italian Kitchen – Franklin ParkResponded on 1 June 2021

    We're happy you enjoyed your meal and service at Bravo Italian Kitchen. Come dine with us again soon.

    Report
33. k

    kkkkk

    Detroit

    7 reviews

    1.0

    7 reviews

    Dined on 28 May 2021

    overall1food1service1ambience1

    Sad to say they reopened too soon. Upon arrival the hostess said we have your reservation but let me take a walk around to see if there is anyone to serve you....our server was NEW or terrible I’m not sure which. Our food took 45 to prepare. They need to regroup if they want to stay open

    Bravo Italian Kitchen – Franklin ParkResponded on 1 June 2021

    We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team. Thank you for reaching out to us.

    Report
34. LH

    LindaH

    Wilmington

    14 reviews

    vip
    5.0

    14 reviews

    Dined on 22 May 2021

    overall5food5service5ambience5

    Grandson’s graduation from high school

    Bravo Italian Kitchen – Franklin ParkResponded on 24 May 2021

    Thank you. We look forward to serving you again and providing you with an unforgettable experience!

    Report
35. OT

    OpenTable Diner

    Cleveland

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 9 May 2021

    overall5food5service5ambience5

    It was a really great Mother’s Day dinner!

    Bravo Italian Kitchen – Franklin ParkResponded on 24 May 2021

    Thank you for choosing Bravo! Italian Kitchen to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon.

    Report
36. S

    Shar

    Cleveland

    26 reviews

    vip
    5.0

    26 reviews

    Dined on 7 May 2021

    overall5food5service5ambience5

    We took our granddaughter there for a celebration dinner , She was graduating from Toledo University ! Then gave us the table we asked for and all the dinners and appetizers were excellent. It was our first time there and will definitely be back !

    Bravo Italian Kitchen – Franklin ParkResponded on 10 May 2021

    Congratulations to the graduate! We're delighted to be a part of your special celebration and hope to serve you again soon.

    Report
37. MF

    MikeF

    Toledo

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 24 April 2021

    overall3food5service5ambience5

    Was seated across from a booth that had sanitary bucket, rag and hand sanitizer. Asked that it removed which server did. General Manager stopped by and we shared the fact that those items were very unappetizing and just didn't belong. She said they were there on purpose to show how clean they were. How silly.

    Bravo Italian Kitchen – Franklin ParkResponded on 30 April 2021

    Thank you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team. We hope you come back again.

    Report
38. s

    sloopy

    Naples

    9 reviews

    3.0

    9 reviews

    Dined on 17 April 2021

    overall3food3service4ambience3

    When do you plan to have lobster ravioli back on the menu. It is my favorite entre' at Bravo. I checked on line before we decided to go to the Toledo Franklin Park location and it was on the menu. However, we got there and no they do not have it. Very disappointed. The waiter explained they do have it at other locations. John

    Bravo Italian Kitchen – Franklin ParkResponded on 21 April 2021

    We're sorry to hear we were out of the ravioli on your recent visit. We appreciate you bringing this to our attention and hope to serve you again soon.

    Report
39. GL

    GinaL

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on 4 April 2021

    overall5food4service5ambience5

    We went for Easter brunch: we all enjoyed it.

    Bravo Italian Kitchen – Franklin ParkResponded on 6 April 2021

    Thanks for dining with us on Easter. We look forward to welcoming you back.

    Report
40. OT

    OpenTable Diner

    Toledo

    1 review

    2.0

    1 review

    Dined on 26 March 2021

    overall2food2service2ambience4

    Food was not what it was in the passed

    Bravo Italian Kitchen – Franklin ParkResponded on 30 March 2021

    We apologize your meal did not meet your expectations. Our guests' feedback is highly valuable to us and will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

    Report