Bistro Guillaume - Crown Melbourne
Terrible service, with average quality food for this price point. Previously a regular - not any more.
Waitress was abrupt throughout the evening; drinks were slow to arrive - wrong when they did; hairs in dishes; dishes served over diners and when not everyone was sitting at the table, steak was delivered well when medium-rare was ordered. Bill was wrong when it arose, and when we asked for a copy of the receipt, the waitress had already thrown it in the bin.
Food was excellent, as was the waiting staff.
Disappointed that I could not receive the cocktail that I had ordered as they had "run out" of cherry liquer.
Additionally the sauce that came with the steak was incorrect and when the correct one did arrive there was only 1 not 2 even though 2 people had ordered steak. 1 sauce was definitely not enough for 2 people.
good expression of French food . The fish tartare was a little bland but the chicken fantastic as usual
Having visited many times I was looking forward to my dining experience. However I was VERY disappointed. I ordered the Free Range Chicken with Sauce Chasseur and Paris Mash. I have ordered this dish many rimes before and loved it. However the sauce was terrible. Overpowering to be served with the chicken which was nice. The Paris Mash was nice but served in an open bowl so was cold by the time it reached the table. Previously it has been served in a ramekin with a lid to keep warm.
Disappointed on return after a great first visit a couple of years ago.
Meal attendant was very pleasant but incorrect entree delivered and drinks were very slow to come out.
I have been to Bistro Guillaume on a few occasions and the I always enjoy it. The food is tasty and the service is great. I would highly recommend it for casual dining and for special occasions too.
Great service and great food. Would definitely recommend to others. The staff were helpful ensuring we understood the menu and any extra special they had to offer. I will definitely be returning again for a meal on future trips.
the service was almost non existent, 15 minutes just to get a drink of water, wine order muddled, had to ask twice for all drinks, food was hot and tasty, but didn't enjoy the experience
Have eaten at this Restaurant and their Perth location also at Crown on several occasions . We have always thought the Melbourne Crown location was better than Perth, until our last Dinner at Melbourne.
Under Cooked Chicken, not great Service.
Our Waitress, although French, would not speak French to my French wife... Think the Waitres must have been Parisian.. Cause they are arrogant like her also
Food was superb. Waiters were very attentive and explained the menu very well. Great wine list. Would go back every week if I could.
Wonderfully friendly French!! Gorgeous food. Wonderful, attentive staff.
Very disappointed with our night. We have been twice before and had high expectations.
2 guests were offered gluten free bread which was accepted and after it was delivered to the table and being told it was gluten free they started eating it only to have a second and very different plate brought out by another waiter and told the first was not gluten free. This is not acceptable.
Very disappointed as this was a birthday celebration and staff knowledge was very poor
Excellent ambience, attentive, knowledgeable staff. We enjoyed fresh,well-prepared oysters followed by whole flounder with a delightful side salad of shredded cabbage with sultanas. For desert the passion fruit soufflé was a hit but the profiterole was was of lesser quality. Wines were a crisp Rose from France and a reisling from South Australia. Overall a great dining experience which we hope to repeat again .
A great dining experience at Bistro G.
Thought it would be run of the mill but was surprised how good the standard was. Would happily visit again or recommend.
Excellent food and good service, but we missed a little bit the spirit of a typical bistro
Absolutely marvellous raw sea bream,caviar and grape special.
The food was superb & service was faultless - we had a beautifil meal from amazing oysters, snapper tartare & melt in your mouth skate - looking forward to going back when next in Melbourne
Loved the interior. The menu was short and simple. Which I quite like.
I loved their Gnocchi, absolutely delicious. Their famous Bannockburn Chicken was very tender, but too bland for me...
Btw, we found a hair on the bread plate, the girl apologised and offered us with new one. (we didn't take it)
Now with the service, The tall French gentleman (sommelier?) was not very friendly or helpful.
However those girls makes it up for whatever sommelier lacks.
We enjoyed a very pleasant few hours here at lunch for our anniversary. Choose the Menu Express 3 course lunch for $45 each. The meals were well presented and delicious and the staff very hospitable, attentive but unobtrusive. We have been to this restaurant several times and the quality of service and food is always consistently good.
Worse customer service I had in a long time
Lack of customer service
Lack of communication between floor staffs and kitchen
Waitresses don’t pay to details
Forgetfulness of the waitress to miss a few of the orders
Definitely More staff training needed ...
Iast night dinner was a let down for me and my family in a long time ... as we do return to bistro a few times in a year . It has always been a pleasant one but I guess that was our final time there due to the unhappy experience last nigh
Booked in for the bottomless Moët lunch . Everything about this restaurant was just perfect!! Definitely one of the best restaurants I’ve been too . The ambiance , the service and the food were all amazing!! The service alone would definitely bring me back , it was impeccable. The food was cooked to perfection and the presentation was unbelievable.
I definitely can’t wait to return !!!
Lovely little french restaurant. Nice food and nice outdoor seating area.
The two and three course express menu was good value. Would have liked the baguette slightly softer. The gnocci was the best I've ever eaten, would go there again just for that. A bit pricey but good for a special celebration.
I love this restaurant and go there for special occasions. Took my sister there last night and was dissapointed with the service .Waited a long time for food people at the table served in such a disjointed manner limited to no service never experienced this before.People who came after us served first food when it came felt rushed .
Waited a long time for our attendant to take and serve our drinks order, then waited another while to take food order (had to actually flag the attendant), then had to wait for entree, mains, dessert which took even longer. Food quality was average and not worth the 'premium' tag as advertised by Crown. Attendant was very friendly and lovely but did not make up for the fact that I was expecting a minimum 4 star experience but felt more like a casual dining restaurant. Would not recommend.
Fish slightly overdone, tough! And waited 40 minutes to get the bill. Had to go up and ask for the bill up at the main desk! Entree was lovely but main was a let down! Value for money I would rate 2.5 out of 5
Lovely food, good service & great ambiance.
We had a wonderful meal. Very authentic with lovely wait staff who were helpful and considerate.
We had dinner at the restaurant for the first time and found the level of service excellent and the food promptly delivered and tasty. We will be back.
Food as good as usual. Menu as good as usual. Service team senior staff may need to be reminded that self importance doesn't work as well in Melbourne as in Paris. Happy to explain more in a conversation with the restaurant.
We enjoyed our lunch at Guillaume’s Bistro, the food was delicious and the lunchtime express menu was great value! The atmosphere is very comfortable and the staff are very efficient and pleasant to talk to. I’m Gluten Free and the menu was easily adapted to to suit. The only issue we thought was, it was a little noisy at times, not sure if that can be adjusted, but we will be back!
We had the lunch special, which is great value. However, my husband had the steak and he was underwhelmed and said it was a bit chewy. I had the barramundi, which was delicious, as was the side of broccolini
Forgot dishes and took 2 hours for 'express lunch.' Noted it was a birthday but no mention from waiters or staff.
Authentic French food
Food was delicious, service was great and attentive.
Consistently great food and a lively "French" atmosphere.
I have dined here on numerous occasions, unfortunately this time I was so disappointed with my meal.
I had the Darling Downs Grain Fed Rump Cap, it was so chewy. I left most on my plate as well as the bits I had to spit out.
I would have thought the staff would have said something, guess sometimes its best not ask if you know you wont like the answer.
Bistro G never fails to satisfy with an amazing Menu, great Service and wonderful Yarra River views.
Great place to celebrate a special occasion!