Bistro Guillaume - Crown Melbourne
I probably expected more, briefing to staff occurred after we arrived so it took 25 minutes for our drinks to be made. My wagyu was pretty tough and they didn’t use the gift voucher that we handed over and we got charged full amount (we didn’t check what we were paying on our visa), that was really, really annoying! Probably wouldn’t go back!
Salmon dish was superb as well as the steak cooked to perfection. Desserts were rather special if not somewhat decadent.
Food could have been a French menu instead of a western Australian menu given that it’s French bistro. Only one French thing I could see was créme brulée.
Fish was underdone.
Staffs was great.
Great NYE venue
The service was very disappointing. We ended up cancelling our mains and leaving due to waiting for more than an hour.
Asked to speak to the manager who could not have cared less with our complaint. Very disappointed as we were celebrating a special evening.
Food was less than impressive. In particular the steaks came out less than hot from the grill the bernaise almost solidified and the chips had been out for 10 mins before being served was like eating straw. Had been many times before but with so many options in Melbourne and crown will not go again. Disappointing
Service good. Entree good.
Main’s average. Dessert Average.
Felt ripped off!
This is the third, and last, Christmas night meal we'll have here. The first two were great, this was extremely disappointing. The presentation was terrible, with chunks of meat sitting on a plate without adornment. It was pub food at inflated prices. While my chicken was cooked well, the side vegetables were tough. My husband had two goes at ordering a cocktail, only to be told they didn't have the ingredients.
A lovely evening with enjoyable unsophisticated food and a very pleasant atmosphere and environment.
Great spot but unfortunately no one mentioned the specials and my husbands swordfish was very under cooked my chicken was fantastic
My partner absolutely loves this place and we usually come here every month or every two months as the food and service is always fantastic!
However this time, just the food was fantastic, the service to put it bluntly was absolutely terrible which has never ever been the case. From the start it was going great however once we were sat down for a good 30 minutes we still did not receive any bread at all which we have grown to love, we had to ask our waitress twice for bread and she still did not bring any.
Eventually when we got our starters we asked that waiter if we could have some bread and he brought it instantly... I don’t understand how she forgot to bring it initially but then forgot twice after asking her??
It gets worse as we than waited a good hour and a hit for our food, now I understand it was busy so the wait time is justified however during this period she did not check up on us once, not for another drink not to check if everything was okay literally nothing, once again the male waiter who served us the starters came to the rescue... again.
Now come mains, we initially got someone else’s main. Partner ordered John Dory fish and I got the steak, two steak dishes came to our table and my partner informed the waitress that this isn’t ours.
Usually this would be a small mistake, however the couple behind us came 20-30 minutes after us and had their mains before us?? I don’t understand what happened there.
Lastly we told one of the waiters (not the server that caused all the problems) that we feel the service hasn’t been like it usually is. The waitress then comes over to our table and asks if there is a problem, but not in a nice way essentially going straight to the point.
I calmed the situation down and said we just expected a bit more etc etc but honestly her service compared to the many many times we have had in the past was by far the worst.
Overall we will still come back as this is just a once off, we love the restaurant.
Food was good (we both had steak). Unfortunately, onion soup and escargots were no longer on the regular menu (the latter happened to be on today’s special), which we used to love. We did find the service to be slightly lack of attention to details on this occasion. The waitress asked whether we would like another bottle of sparkling water, poured the remaining into our glasses then took the bottle away with another 100 ml left in it. Then a waiter was about to pour tap water into our glasses.
Such a beautiful place to celebrate my birthday and Christmas with the family. The wait staff were lovely (especially with their French accents) and the food was magnificent. Loved that there were plenty of vegetarian options. I will be back
Only had I bottle of the beer one of our guests wanted.
The noise level was awful......having to raise your voice is not good for conversation.
We didn’t like having so many different staff attending the table and clearly there was poor communication, because more than once they came asking the same questions.
Sunday lunch in the past, was much better.
We enjoyed a lovely meal before going to a show at the Palms Crown. Waiters were efficient and friendly and we were served in plenty of time before the show. My husband loved the complimentary crusty baguette.
Terrible service, with average quality food for this price point. Previously a regular - not any more.
Waitress was abrupt throughout the evening; drinks were slow to arrive - wrong when they did; hairs in dishes; dishes served over diners and when not everyone was sitting at the table, steak was delivered well when medium-rare was ordered. Bill was wrong when it arose, and when we asked for a copy of the receipt, the waitress had already thrown it in the bin.
Food was excellent, as was the waiting staff.
Disappointed that I could not receive the cocktail that I had ordered as they had "run out" of cherry liquer.
Additionally the sauce that came with the steak was incorrect and when the correct one did arrive there was only 1 not 2 even though 2 people had ordered steak. 1 sauce was definitely not enough for 2 people.
good expression of French food . The fish tartare was a little bland but the chicken fantastic as usual
Having visited many times I was looking forward to my dining experience. However I was VERY disappointed. I ordered the Free Range Chicken with Sauce Chasseur and Paris Mash. I have ordered this dish many rimes before and loved it. However the sauce was terrible. Overpowering to be served with the chicken which was nice. The Paris Mash was nice but served in an open bowl so was cold by the time it reached the table. Previously it has been served in a ramekin with a lid to keep warm.
Disappointed on return after a great first visit a couple of years ago.
Meal attendant was very pleasant but incorrect entree delivered and drinks were very slow to come out.
I have been to Bistro Guillaume on a few occasions and the I always enjoy it. The food is tasty and the service is great. I would highly recommend it for casual dining and for special occasions too.
Great service and great food. Would definitely recommend to others. The staff were helpful ensuring we understood the menu and any extra special they had to offer. I will definitely be returning again for a meal on future trips.
the service was almost non existent, 15 minutes just to get a drink of water, wine order muddled, had to ask twice for all drinks, food was hot and tasty, but didn't enjoy the experience
Have eaten at this Restaurant and their Perth location also at Crown on several occasions . We have always thought the Melbourne Crown location was better than Perth, until our last Dinner at Melbourne.
Under Cooked Chicken, not great Service.
Our Waitress, although French, would not speak French to my French wife... Think the Waitres must have been Parisian.. Cause they are arrogant like her also
Food was superb. Waiters were very attentive and explained the menu very well. Great wine list. Would go back every week if I could.
Wonderfully friendly French!! Gorgeous food. Wonderful, attentive staff.
Very disappointed with our night. We have been twice before and had high expectations.
2 guests were offered gluten free bread which was accepted and after it was delivered to the table and being told it was gluten free they started eating it only to have a second and very different plate brought out by another waiter and told the first was not gluten free. This is not acceptable.
Very disappointed as this was a birthday celebration and staff knowledge was very poor
Excellent ambience, attentive, knowledgeable staff. We enjoyed fresh,well-prepared oysters followed by whole flounder with a delightful side salad of shredded cabbage with sultanas. For desert the passion fruit soufflé was a hit but the profiterole was was of lesser quality. Wines were a crisp Rose from France and a reisling from South Australia. Overall a great dining experience which we hope to repeat again .
A great dining experience at Bistro G.
Thought it would be run of the mill but was surprised how good the standard was. Would happily visit again or recommend.
Excellent food and good service, but we missed a little bit the spirit of a typical bistro
Absolutely marvellous raw sea bream,caviar and grape special.
The food was superb & service was faultless - we had a beautifil meal from amazing oysters, snapper tartare & melt in your mouth skate - looking forward to going back when next in Melbourne
Loved the interior. The menu was short and simple. Which I quite like.
I loved their Gnocchi, absolutely delicious. Their famous Bannockburn Chicken was very tender, but too bland for me...
Btw, we found a hair on the bread plate, the girl apologised and offered us with new one. (we didn't take it)
Now with the service, The tall French gentleman (sommelier?) was not very friendly or helpful.
However those girls makes it up for whatever sommelier lacks.
We enjoyed a very pleasant few hours here at lunch for our anniversary. Choose the Menu Express 3 course lunch for $45 each. The meals were well presented and delicious and the staff very hospitable, attentive but unobtrusive. We have been to this restaurant several times and the quality of service and food is always consistently good.
Worse customer service I had in a long time
Lack of customer service
Lack of communication between floor staffs and kitchen
Waitresses don’t pay to details
Forgetfulness of the waitress to miss a few of the orders
Definitely More staff training needed ...
Iast night dinner was a let down for me and my family in a long time ... as we do return to bistro a few times in a year . It has always been a pleasant one but I guess that was our final time there due to the unhappy experience last nigh
Booked in for the bottomless Moët lunch . Everything about this restaurant was just perfect!! Definitely one of the best restaurants I’ve been too . The ambiance , the service and the food were all amazing!! The service alone would definitely bring me back , it was impeccable. The food was cooked to perfection and the presentation was unbelievable.
I definitely can’t wait to return !!!
Lovely little french restaurant. Nice food and nice outdoor seating area.
The two and three course express menu was good value. Would have liked the baguette slightly softer. The gnocci was the best I've ever eaten, would go there again just for that. A bit pricey but good for a special celebration.
I love this restaurant and go there for special occasions. Took my sister there last night and was dissapointed with the service .Waited a long time for food people at the table served in such a disjointed manner limited to no service never experienced this before.People who came after us served first food when it came felt rushed .