Bertucci's - Mount Laurel
Salmon was burnt. 😡 Service was good.
We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.
Unfortunately, we actually like the food and the menu at Bertucci’s. But the last several times we have gone we feel as though the management is really lacking. This time when we went, the fire alarm went off. I realize these things happen, and I understand that you may have no control over it. But, nobody came out and made an announcement that it was OK, nobody apologized, it was going off for a very long time. My daughter and I went outside my husband and her boy friend stayed inside… I don’t exactly know at what point they were told everybody has to go outside until the fire department comes. Against my better judgment we waited until it was cleared and went back in, many did not. When we got back in there was still no apology, no can we get you a dessert, offer you 10% off next time, nothing and it still took forever for our food. It’s a shame we used to like the atmosphere and do you like the food but probably will not be back
Perfect place for our Christmas Eve dinner! Everyone and everything was great!
We are so glad your family enjoyed their visit! We appreciate you sharing such complimentary feedback about. Join us again soon!
Bertucci’s is usually a nice place to go for dinner but Saturday night was different. They seemed to be off just a little! Service was slow and we actually saw one table get seated twice where the people left because no one came to take their order. That should never happen. Our server was very good and responsive, however! The food was good!
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
Nice informal chain restaurant. This Bertucci’s had great service. The food was tasty and hot upon arrival.
I’m pretty sure there was zero alcohol in my drink, which was annoying. Food was good. Service was extremely slow. Could never find the waitress when we needed her. Ordered one cannoli for dessert. Waited over 15 minutes then went searching for the waitress to cancel the order. I’m pretty sure someone walked to Shoprite, which was right next door, to get it. She ended up packing it for us and not charging, but will not return.
We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
The service was exceptional. My whole family was very happy with the service we received even though we had kids dining with us, we did not get the feel as though we were a bother in anyway to our waitress (Jacqueline). A family oriented restaurant, indeed!
We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
We used to go to the Marlton location but their food and service has gone down hill. Very happy here and food was much better than Marlton. Will be back!
Susan, we appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
We visit the Mt. Laurel location often and have been doing so for many years. The new Early Bird (3-5 pm) entrees are a fantastic value at $9.99. A staffer was outside holding the door open when we arrived. She said "I saw you coming when you parked in front of the door and
figured that you were the 3:30 reservation".
The sourdough rolls coming before the entry are always welcome and act as an appetizer for me.
The salad is always nicely cold and the dish itself is still chilled upon arrival. A little bit more of additional veggies would be appreciated. The coffee was absolutely excellent. Meatballs also were great as always. The gravy
was a little different this visit (very, very light).
Service was friendly and unobstrusus.
We'll visit again in about 2 weeks, as usual.
Bill, thank you for that glowing review. We are happy to hear you had a blast with our famiglia! Come back to see us again soon!
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Thank you, Kimberly! We hope to see you at your nearest Bertucci's soon!
S we were at at a table that was sticky. Our appetizer was in a hot dish, but the food in it was cold. Our entrees were just average. Not worth the cost.
We regret to hear that your meal was not up to par during your most recent visit. We appreciate that you have taken the time to write to us, as it will only help us improve ourselves. Thank you.
Bertucci's is a good stand-by restaurant destination for my large family. The value is very goo, although the decor and furnishings are getting very long in the tooth, i.e., hasn't changed in 20 years! The tables are sticky and feel unclean to the touch . The only thing fresh is the food and the brick oven pizza is great.
Thanks for reaching out to address your thoughts and concerns. We have contacted the management team to make them aware of the service you've experienced from this location, as there is always room for improvement!
A great road stop I will stop next time food and service were
Food was very good. We were very satisfied with our entire meal.
Everything was great with the exception of the cleanliness of the restaurant. The table that we were seated at was extremely sticky. My arms were sticking to the table & so were the arms of the 5 people that were seated at the table with me as well. There were dirty napkins on the floor. The restaurant just seemed unkempt on this particular day.
We were here pre wedding night while the wedding party was rehearsing. It was casual enough for the cousins to talk and laugh over the meal. The food was abundant. The salads were large and fresh. The pizza was unique and tasty. Happy we found this place since we were all from out of town
The food was phenomenal and the service was excellent!
This is our families favorite place to go to when we have large groups!
We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
Ordered Pizza with onions and had to send it back because there really wasn't and on the pizza.
Waitress was very responsive to our needs. Disappointed salad is not included with the lunch meal any longer.
Made note in our reservation that my father-in-law was 99 years old on that day and no one acknowledged that.
Definitely will not return. Service was poor. The server did not know the menu and could not answer our questions without checking with someone else. The pizza we ordered had a strange taste which my daughter did not like. Prices have increased and the portion sizes are smaller.
Made reservations via smart phone. Wait time after arrival 10 minutes. Service was excellent.
Appetizer Tuscan wings were outstanding. Food was very good. Antonio our server was excellwnt.
Very good place to take your family.
Always enjoyed Bertuccis... but I think they are starting to over price themselves... paid almost $40 with tip $ tax...for a large speciality pizza and 3 drinks.. it was a pizza special that you take 1 large cheese pizza home... so it wasn’t really terrible but without the additional pizza it would have been...
Nice time here with three adults and two children. Nice selection of entrees, desserts, and beverages. Service was excellent.
Our waitress Shay was wonderful. Pleasant, warm and very attentive. She made our dinner guests feel welcome. And of course the Bertucci's rolls ... can't say enough good things about them. Many thanks for a wonderful evening.
I reserved the private room for my daughter's Confirmation party. Food was delicious. Ashley did a wonderful job taking care of us. Before all the guests arrived, there was already rolls and bowls of salads on all the tables.
I like this place for lunch....Dinner is overpriced food was bland
Always a great meal at Bertucci’s. I’ve never been disappointed.
The food was okay. I was comparing it to the last time I had bertuccis brick oven pizza over a decade ago and it doesn’t taste as good and the ambience has completely changed. It was very noisy tonight, loud like a cafeteria.
I had the chicken domani; the pasta was over cooked and had no flavor. My husband ordered off the gluten free menu and his dish was fair. Our other guests had shrimp scampi dish (the shrimp was uncooked). They did take this item off the bill. Needless to say we won’t be returning.
My fettuccine Alfredo was bland - all I could really taste was the egg noodles and I ended up adding salt to make it somewhat enjoyable. The chicken with it wasn't great and didn't come with much, anyway. My kids each ordered pizza and said they were good. The crust on them was very thin. My daughter also ordered a "side" of spaghetti, which ended up being the same size as my alfredo meal. She said it was good. Overall I wasn't impressed, because the competing big chain restaurant has far superior alfredo pasta dishes that include salad and I had to order a side salad extra here. However, I think the pizza off the kids' menu at Bertucci's is probably better according to my children. They still prefer the competitor, though. Our waiter was very friendly, but maybe not prepared for the crowd the night we went, because we waited a long time just to order drinks and he only checked in with us when I caught his eye due to being very busy.
The restaurant was not very busy however the kitchen/waitress (?) did not get our order correct. After the food was served we were asked once if all was good, then the waitress could not be found. Had to track her down for the bill and she never came back for payment. Went to give the check to the hostess and no one was there. Went back to the table still no waitress. Left the payment on the table and walked out. On the way out the waitress showed up and yelled thank you across the room.
Out waitress Brie was the nicest waitress!!!
Dine and donate night that we enjoyed with our family members
Nice place, our sever was a little rude but the food was great.
Everything was good as always
Bertucci's was unexpectedly extremely busy the night of our visit and they handled the service beautifully! There were two men who continued to come around and refill glasses and bread with dipping oil. I believe they were managers. Our waitress was awesome! The food was deelish! Would have preferred a table that was not right next to the bar but we made due!
Love Bertucci's! Immediately greeted upon entering. Server forgot to bring the rolls, our fave! On 3rd trip over we had to ask for them after we observed other servers greeting their table with the roll and dipping oil. Apologetic but we were so hungry we would have preferred not to have to ask. Other than that, our server was personable and attentive. Our other staple fave, Margherita Pizza, had chunkier sauce than we've ever previous experienced. Hubby disappointed with the Bertuccis Margherita pizza for first time in about 18 years. Once the chunky sauce was scraped it was better. Also got take out and they forgot side of dressing with my salad which was part of the entree.
We come here often Always great pizza. Love the brick oven pizza. Also- service is always great service. We always have a great food and great service. Staff is always nice and attentive. This is definitely the best pizza in the south jersey area.
I've been coming here since the mid 90s and the food is always what I expect it to be. By that I mean that it's always great and I'm glad to see that they have only improved the menu over the years unlike most other places. I was a little worried that the Mt Laurel store would close when I saw the others that did. Thankfully they didn't and I hope they are here for another 30yrs. I was pleasently surprised to see they have started taking reservations on Open Table. Keep up the good work!
Not a bad place, not a great place. The restaurant should consider doing an upgrade to their decor- really dated there. Service was okay but our server seemed stretched with too many tables.
Bertucci's - Mount Laurel does offer delivery in partnership with Caviar, Postmates and Uber Eats. Bertucci's - Mount Laurel also offers takeaway which you can order by calling the restaurant at (856) 273-0400.
Bertucci's - Mount Laurel is rated 3.9 stars by 51 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.