Bertucci's - Columbia

4.5
103 reviews
$30 and under
Italian

Top tags:

Casual
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Columbia MD, next to Staples at Snowden Square.
What 103 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
Food
4.3
Service
4.0
Ambience
4.4
Value
Noise · Quiet
100% of people would recommend it to a friend
Sort by
Filters
H
shelliH
Miami
17 reviews
Dined on 27 February 2021
Overall5Food5Service5Ambience5

Good food and great server

Bertucci's - Columbia
Responded on 3 March 2021

Hi Shelli, Thank you! We hope to see you at your nearest Bertucci's soon!

Report
CT
vipCTTraveler
Charlotte
17 reviews
Dined on 14 February 2021
Overall1Food1Service1Ambience1

THEY DID NOT HONOR MY OPEN TABLE RESERVATION!!

We arrived about 15 minutes before the start time. Yes they were busy but several staff members walked right past me at the check in table and no one asked if they could help.
When the hostess finally took my name and checked the list she acknowledged my reservation but then she said they were overbooked!

Ok so I figured she would say that we would get the next available table right? No, she said we'd have to wait at least 40 minutes! Really? Then what good is the reservation? We could have walked in from the street and put our name on a list if we wanted to wait 40 minutes!

Needless to say we left and went somewhere else. Again I understand it was busy but a reservation is a reservation and should have been honored. Very poorly managed.

RD
ReedD
Baltimore
9 reviews
Dined on 18 January 2021
Overall5Food5Service5Ambience4

Marie has been our server for decades. It is so sad she is leaving due to not having enough support to handle as many as 10 tables at a time.

Bertucci's - Columbia
Responded on 22 April 2021

Thank you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our management team. We hope you come back again.

Report
M
vipMalka
Washington DC
106 reviews
Dined on 10 January 2021
Overall5Food5Service5Ambience4

We had a nice dinner. We took advantage of their Sunday special and had the ravioli. The sauce was wonderful and the ravioli were cooked perfectly. The service was friendly and attentive to detail.

j
johnf
1 review
Dined on 31 December 2020
Overall4Food4Service5Ambience3

Our waitress, Nicole, was very nice and attentive - and remarkably 'calm cool and collected' - for being the solo server on the floor as they were short-handed that evening!

M
vipMalka
Washington DC
106 reviews
Dined on 10 October 2020
Overall4Food5Service3Ambience4

We were.very happy with the food. It was creative and tasty. However, the service was slow and distracted. When we asked for something it would take much to long to get it; like when we asked for pepper flakes and grated cheese for our pizza. I know COVID-19 has added extra requirements for yhe servers, but they should have these worked out by now.

Bertucci's - Columbia
Responded on 15 October 2020

We apologize for the slower than expected service time. The management team has been made aware of your comments for improvement in our service and expediency. We look forward to serving you again.

Report
VS
VinceS
San Diego
5 reviews
Dined on 12 July 2020
Overall5Food5Service5Ambience5

Excellent service and quality of food for the price.

KT
KarenT
Tampa
5 reviews
Dined on 9 March 2020
Overall5Food5Service5Ambience5

Was seated immediately and our server was prompt. As always the food was delicious.

Bertucci's - Columbia
Responded on 12 March 2020

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

Report
VS
VinceS
San Diego
5 reviews
Dined on 29 February 2020
Overall5Food5Service5Ambience5

Lizabeth was very professional and attentive.

Bertucci's - Columbia
Responded on 2 March 2020

We are happy to hear how much you enjoyed dining with us at Bertucci's! We look forward to welcoming you back again soon!

Report
SH
SHarold
Washington DC
6 reviews
Dined on 22 February 2020
Overall2Food3Service2Ambience1

The service was very slow, and the place was very messy and noisy.
The quality of the food was 8/10

Bertucci's - Columbia
Responded on 24 February 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Report
OT
OpenTable Diner
1 review
Dined on 22 February 2020
Overall1Food2Service1Ambience2

It took us over an hour to get our food. The waitress came by once asking for drink orders but then pretty much ignored us. We had kids with us who were begging for more rolls because they were starving. Our reservations were at 5:30 and we didn’t eat until close to 7. The manager comped some items, but really I would’ve liked to have the 2.5 hours of my life back.

Bertucci's - Columbia
Responded on 24 February 2020

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

Report
OT
OpenTable Diner
1 review
Dined on 22 February 2020
Overall5Food4Service5Ambience5

It was great!!!

Bertucci's - Columbia
Responded on 24 February 2020

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

Report
DC
DonnaC
Baltimore
4 reviews
Dined on 21 February 2020
Overall5Food5Service5Ambience5

Great food & service. I love that they’ll substitute spinach or broccoli for the pasta in entrees.

Bertucci's - Columbia
Responded on 24 February 2020

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

Report
TF
TheFuzzy
1 review
Dined on 14 February 2020
Overall5Food5Service5Ambience4

The red sangria and the Fig & Prosciutto pizza were excellent. Even on a busy night like Valentine's day we were seated timely according to our reservation and the services was great. Will return again.

Bertucci's - Columbia
Responded on 24 February 2020

Thank you for choosing Bertucci's to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!

Report
H
shelliH
Miami
17 reviews
Dined on 14 February 2020
Overall5Food5Service4Ambience5

Valentines

Bertucci's - Columbia
Responded on 18 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
OT
vipOpenTable Diner
Baltimore
2 reviews
Dined on 7 February 2020
Overall2Food5Service3Ambience5

Service was pretty slow. Even with an open table reservation we waited 20 minutes for a table, when the wait for walk ins was 25 minutes. Food was great, but service was slow and waited 20 plus minutes for bar drinks

Bertucci's - Columbia
Responded on 9 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
BB
BigBlue
Baltimore
12 reviews
Dined on 6 February 2020
Overall4Food3Service5Ambience2

The service was good and the restaurant was not crowded.
The 2 things that could have been better were that there was a draft coming from the ceiling area where we were sitting and the shrimp alfredo that my wife had came out to the table at room temperature. We had to ask that it be brought back to the kitchen to be heated up. I was eating my lasagna, which tasted good, while she waited for her food to be brought back. Never a good thing.

Bertucci's - Columbia
Responded on 10 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
J
vipJfcol
Baltimore
26 reviews
Dined on 4 February 2020
Overall4Food4Service5Ambience3

Service in bar area at high top tables was terrific--kudos to bartender doing double duty on Tuesday 02/04/20. Only critique is that pizzas were not as crispy; not sure if different dough or different chef, but both pizza crusts were a bit soft and almost "soggy" in center.

Bertucci's - Columbia
Responded on 6 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
TG
TGfromColumbia
Washington DC
3 reviews
Dined on 1 February 2020
Overall5Food5Service5Ambience5

Birthday party for my 12 y/o daughter and her friends

Bertucci's - Columbia
Responded on 3 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
C
Chip
Baltimore
2 reviews
Dined on 1 February 2020
Overall4Food5Service2Ambience3

Food and table service are excellent! Always tasty food and friendly, prompt service. The check in process and hostess staff are horrible. You can have a reservation and it means nothing. You wait with everyone else in the order you arrive. You will always wait 15 minutes or more even if you see open, empty, clean tables. I love the food and the service, but I'm usually so frustrated waiting to be seated that it takes most of the meal to begin to enjoy the experience. If you go, plan to wait - no matter what and don't waste your time making an OpenTable reservation.

Bertucci's - Columbia
Responded on 9 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
J
Jewelrylady
Baltimore
78 reviews
Dined on 17 January 2020
Overall3Food3Service3Ambience3

Been coming here for years. The pizza is not as good as it once was. Not sure what’s changed. Did appreciate the ability to make a reservation through open table. Makes it easier with kids not to wait for travel. We ordered the Margarita pizza and it was just okay. Time before the fig and Prosciutto pizza was good at the start but became too much after the first slice. Pasta dishes are better I believe.

Bertucci's - Columbia
Responded on 20 January 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
CH
CHARLESR
Baltimore
4 reviews
Dined on 12 January 2020
Overall5Food5Service5Ambience5

One of my favorite chains. Everybody at the table got a different thing and each and every one of us totally enjoyed our visit. New to us waitress but as delightful as all our other visits.

Bertucci's - Columbia
Responded on 16 January 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

Report
FT
FermanT
1 review
Dined on 21 December 2019
Overall5Food5Service5Ambience5

Brandon provided excellent and timely service, and great recommendations. Thank You

Bertucci's - Columbia
Responded on 28 December 2019

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

Report
H
Hcfoodie
Washington DC
1 review
Dined on 15 December 2019
Overall2Food1Service2Ambience3

Birthday celebration

Bertucci's - Columbia
Responded on 18 December 2019

Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

Report
FV
FranciscoV
Chicago
1 review
Dined on 15 December 2019
Overall5Food5Service5Ambience5

Great food and great service. This our family’s go-to spot for any occasion worth celebrating.

Bertucci's - Columbia
Responded on 18 December 2019

Thank you for choosing Bertucci's to celebrate your special occasions! We appreciate you sharing your experience with us and hope you visit us again soon!

Report
A
vipArena
Baltimore
74 reviews
Dined on 1 December 2019
Overall3Food3Service1Ambience3

The service was painfully slow and the order was delivered wrong and cold (pizza) despite the fact that there was more staff than customers in the store. Upon complaining to the manager, we were comped the food, realizing they have some serious staffing issues. Doug the bartender has a dazzling personality and did his best to save the day. Thank you Doug! Hopefully they solve the staffing issues because we like their food and would like to return!

Bertucci's - Columbia
Responded on 4 December 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
OT
OpenTable Diner
Chicago
2 reviews
Dined on 1 November 2019
Overall1Food1Service1Ambience1

After we were seated and placed our order, we waited and waited and waited. After 45 minutes, i asked about our order only to hear the waiter didn’t enter it. All the time more people came in after us ordered and had their meals and already eating. The waiter acknowledged the delay due to the fact that he did not enter the order and did nothing until I complained to the manager. After that we got our food. The app was cold and the pizza was bland. Not sure if it worth going to this place anymore. What a disappointment.

Bertucci's - Columbia
Responded on 5 November 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

Report
BB
BigBlue
Baltimore
12 reviews
Dined on 9 September 2019
Overall2Food4Service1Ambience3

I don't say this lightly, but I really think that the server was high on something.
She took the order but left the menus on the table (which were place overhanging the table near her); she brought the rolls, dipping sauce and straws; we ate the 3 rolls provided (party of 2); we left the unopened straws visible near the menu as we wondered where the drinks we ordered (2 waters) were; she came by, looked at the table, asked if we would like some more rolls but apparently did not notice the empty drink napkins she had put on the table originally nor the unopened straws. Finally, after about 15 mins. she came by with the additional rolls and said she would check on the order; at that time I had to ask if we could have some water; after awhile she brought the meal which was very good. It was a "meatball monday" promotion and we had a meatball calzone & and a meatball pizza (both of which were 1/2 price). Towards the end of the meal she did come over to ask if we wanted a water refill, which we took her up on. When she brought the waters she asked how the food was and we responded in the positive. We had to wait awhile after we finished for her to come by again and we asked for a box and the check. Waited another while when she came with the box and check. At that time I noticed that the charge for the meal failed to account for the promotion for that night. I had to look around for her from the table and finally got her attention to tell her about the mis-step. She apologized and stated that she has been "forgetting that". We waited another while for her to come back with the correct check. Then had to wait another while for her to pick up the check and payment. I could understand some of all this if the restaurant was busy but it was not, at all. At the height of all this she was dealing with 2-3 tables. When my card was returned I paid the bill and we could finally leave (around 9:30 p.m.). We arrived at 7:45 p.m. BTW in the midst of this she did collect the menus.

Bertucci's - Columbia
Responded on 13 September 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
S
Scott
Baltimore
4 reviews
Dined on 3 September 2019
Overall5Food5Service5Ambience5

Wife now claims that there's a tie for best tasting GF pizza... just need to confirm the value proposition to break that tie.

Bertucci's - Columbia
Responded on 6 September 2019

Thank you, Scott! We look forward to welcoming you back to Bertucci's soon!

Report
M
Mike
Baltimore
5 reviews
Dined on 24 August 2019
Overall5Food5Service5Ambience5

They did very well. Food was served in a manner timely and was hot.

Bertucci's - Columbia
Responded on 28 August 2019

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

Report
TS
vipTomandShirley
Baltimore
3 reviews
Dined on 18 August 2019
Overall5Food5Service5Ambience5

Bertucci's in Columbia is our favorite restaurant for great food, casual atmosphere, and fantastic service.

Bertucci's - Columbia
Responded on 22 August 2019

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

Report
c
vipcolumpal
Baltimore
8 reviews
Dined on 16 August 2019
Overall1Food1Service1Ambience1

We waited a long time before being greeted and given water. We then waited a full hour with still no entree and we had to leave to catch a movie. My husband stayed behind to pay the bill and get the now-take out. Management did not charge us for the meal so we were grateful and gave our server the tip for what would've been the full amount. Management sent him home with 5 pizza boxes. Upon arriving home, we discovered that 2 boxes were empty and the remaining 3 boxes were not the pizzas we originally ordered. I chalk it up to a bad night at Bertucci's but we probably will not return.

Bertucci's - Columbia
Responded on 20 August 2019

We are so sorry to hear that we let you down. Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Report
RR
RickR
Baltimore
1 review
Dined on 28 July 2019
Overall5Food5Service5Ambience5

Bertucci's is the Pizza Hut of my youth! My family loves Bertucci's for the food and staff. They treat us like family.

Bertucci's - Columbia
Responded on 31 July 2019

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

Report
m
mathsquared
Baltimore
7 reviews
Dined on 26 July 2019
Overall4Food5Service5Ambience4

Service was excellent. Fast, polite, friendly and informative. Very knowledgeable about the menu. It was an all around good experience.

Bertucci's - Columbia
Responded on 29 July 2019

We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Bertucci's soon!

Report
DJ
DouglasJ
1 review
Dined on 13 July 2019
Overall4Food4Service5Ambience4

We are regular customers.

The chicken marsala was excellent.

The prosciutto and cheese calzone was disappointing, because the amount of prosciutto and cheese in the calzone was much less than we have been used to at Bertucci's in the past.

Bertucci's - Columbia
Responded on 17 July 2019

Thank you, Douglas, for taking the time to share your feedback. We look forward to serving you again soon!

Report
KJ
KlausJ
1 review
Dined on 11 July 2019
Overall1Food1Service1Ambience1

Server told us that good would be delayed because they had a $ 600 order.Free starter served 2 min before main courses. Room to cold. Never go there again.

Bertucci's - Columbia
Responded on 17 July 2019

Klaus, we are truly sorry for the frustrating experience. We appreciate you have taken the time to share with us, as it will only help us improve ourselves.

Report
KD
KristenD
Washington DC
4 reviews
Dined on 7 July 2019
Overall5Food5Service5Ambience5

We had a large table for our family lunch. Our server was absolutely wonderful! She was very sweet, attentive patient and made sure we had everything we needed. The food was delicious! A great value especially for a big family!

Bertucci's - Columbia
Responded on 9 July 2019

Thank you for taking the time to share such complimentary feedback about our team. We look forward to serving you again soon!

Report
s
vipshelbar
New York Area
13 reviews
Dined on 5 July 2019
Overall5Food5Service5Ambience4

I love a good chain restaurant everyone and then.

Bertucci's - Columbia
Responded on 9 July 2019

Thank you! We look forward to welcoming you back to Bertucci's soon!

Report
OT
OpenTable Diner
Baltimore
1 review
Dined on 23 June 2019
Overall5Food4Service3Ambience4

We love vertices. We celebrated a birthday. Food is always great.
At this visit A calzone meal was burned and redone. The wait for the calzone was too much.
The other meals were great as usual.

OT
vipOpenTable Diner
Washington DC
3 reviews
Dined on 16 June 2019
Overall1Food1Service1Ambience3

The restaurant is not equipped for large parties. Service was horrible had a table for 20 spoke with the manager several times. Chicken Parm was old, pizza burned some folks ordered food and after some dishes were being brought out a couple of folks were told they no longer had anymore of the dish they had ordered, would they like something else, really? Drinks were hard to get. So I will never host a large party there again

FAQs

Bertucci's - Columbia does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Columbia also offers takeaway which you can order by calling the restaurant at (410) 312-4800.

Bertucci's - Columbia is rated 4.5 stars by 103 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Bertucci's - Columbia