Artisan - West Hartford

4.4
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511 reviews
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$31 to $50
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American
ARTISAN celebrates the theme of craftsmanship, combining 18th Century classic Scandinavian design with New England-inspired farm-to-table seasonal cuisine, artfully prepared by Executive Chef and Partner Frederic Kieffer.

PLEASE NOTE THAT THE OUTSIDE IS FIRST COME FIRST SERVE BASED ON THE RESERVATION TIME.

Special Offers

Valentine's Day Special Menus & More

This Valentine’s Day treat your belle or beau to a sumptuous feast at Artisan. There will be a price fixe 3 course menu $75 with optional wine pairings.

Friday, 14 February, 2020

What 511 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
Food
4.4
Service
4.5
Ambience
4.0
Value
Noise · Moderate
79% of people would recommend it to a friend
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TC
New York Area
6 reviews
Dined 15 hours ago
Overall5Food5Service5Ambience5

Great food and service

M
San Francisco
26 reviews
Dined 3 days ago
Overall5Food5Service5Ambience5

The food and service are impeccable. The noise level is minimal and the venue is beautiful. You owe it to yourself to try this phenomenal restaurant!

OT
Minneapolis
1 review
Dined on 13 January 2020
Overall5Food5Service5Ambience5

Excellent food
Attentive staff
Beautiful dining room

KL
New York Area
1 review
Dined on 12 January 2020
Overall5Food5Service4Ambience5

The food was outstanding! My only complaint was that I specified in the notes online and to the hostess when I arrived that it was my daughter's 25th birthday and was told they would put a sparkler in her dessert. But dessert came and no sparkler. I was so disappointed.

JK
New York Area
1 review
Dined on 11 January 2020
Overall5Food5Service5Ambience5

This was my wife and my second visit to Artisan. We could not have had a more enjoyable experience. The service and food were outstanding and the ambiance is sophisticated without being stuffy. I look forward to a return visit.

M
New England
7 reviews
Dined on 8 January 2020
Overall4Food4Service5Ambience5

The portions were incredibly small unless you get a steak. The food was delicious but I would definitely consider this a very special occasion.

RG
New England
55 reviews
Dined on 31 December 2019
Overall2Food3Service4Ambience5

All I can say is that this was the most disappointing meal I’ve ever had. Given that it was New Year’s Eve, I should have called first to see if they were serving their regular menu or a special one. Unfortunately, it was a special $75 per person fixed price dinner. However, I would have been ok with that if the portions were decent. That was not so unfortunately! The appetizers on the menu were minuscule and esoteric to say the least. The entrees were not any better. I order sea scallops and received 3 medium size scallops with grits. I will give Artisan credit for the dessert because the sampler had several nice tastes to it. But overall, this was a very terrible value. One drink apiece with tax and tip brought the total tab to $228. I don’t think the meal was worth even half that! I doubt we’ll ever go back to Artisan again.

AC
New York Area
2 reviews
Dined on 29 December 2019
Overall5Food5Service5Ambience5

Wow! Such an elegant atomism here! The best brunch we’ve had. Definitely our new favorite spot! We ordered the assorted muffin basket (which is amazing for only $7!) and the artisan burger, petite steak and eggs, and Parisian crepe as well as assorted gelato for dessert! A MUST GO!!

KM
New England
1 review
Dined on 25 December 2019
Overall2Food4Service2Ambience2

For Christmas dinner... much too long of a wait just for our dessert..... food was ok nothing special...our reservation was for 1:30 and we were still at the restaurant at 4 pm waiting for desert...at that point we asked for the desert to go and the check, disappointed.... restaurant was not very busy... will not go back...

CT
New York Area
13 reviews
Dined on 25 December 2019
Overall4Food5Service4Ambience4

The quality of the food was amazing! There were so many outstanding choices on the menu that it was hard to decide, so I certainly plan to return in the near future. It definitely is in the top three restaurants in the W.Hartford area.

JO
New York Area
1 review
Dined on 24 December 2019
Overall2Food2Service3Ambience3

Just not up to the standards we expect for fine dining in West Hartford. Very long wait for our table of over 1 hour. There were empty tables in the main dining room when we were seated, plus people waiting for their food. Then the food was sub-par. Salad was mainly chopped lettuce with very little dressing. The Lobster Fra Diavolo was mainly claw meat and little of it in fettuccine. Hangar steak was very grisly with lots of tendons making it uneatable. Would never go there again. Something is NOT right there.

TF
New England
9 reviews
Dined on 24 December 2019
Overall5Food5Service5Ambience5

Awesome evening on Christmas Eve - good was very impressive. Great local spot. Parking makes no sense - it’s a lot, but yet it’s valet. But besides that it’s worth the trip a can’t wait for the seasonal menu change.

H
New York Area
1 review
Dined on 24 December 2019
Overall5Food5Service5Ambience5

Everything hit the mark. Waiter was exceptional. It was a delightful 80th birthday.

OT
New York Area
1 review
Dined on 23 December 2019
Overall4Food5Service3Ambience5

Great meal. Beautiful restaurant. Service was very slow.

B
New York Area
15 reviews
Dined on 16 December 2019
Overall5Food5Service5Ambience5

Wonderful!
Olivier the maître'd was welcoming, courteous and very helpful.

l
New York Area
3 reviews
Dined on 14 December 2019
Overall5Food5Service5Ambience4

The food was excellent and our waitress Michelle was fabulous. She was knowledgeable about everything on the menu and provided excellent service.

DL
1 review
Dined on 13 December 2019
Overall5Food5Service5Ambience5

Service was excellent!! My server, a young gentleman, along with the sommelier and the rest of the team, were just outstanding. Food was fenomenal. Got the foie grad and the lamb osso bucco. For dessert, we got the chocolate tart ganache. Everything was very tasty, not too salty and the dessert, surprisingly wasn’t too sweet, which I prefer. And portions were not birds food portions. It’s a very classy and fun restaurant to splurge, once in a while, since you get what you pay for. I definitely recommend!

NZ
Chicago
7 reviews
Dined on 12 December 2019
Overall5Food5Service5Ambience5

Delicious food, attentive service, lovely interior!

L
New England
8 reviews
Dined on 12 December 2019
Overall5Food5Service5Ambience5

Awesome as always!

R
New York Area
339 reviews
Dined on 12 December 2019
Overall5Food5Service5Ambience5

The Food was Fabulous!!! I LOVE that Super Food Chopped Salad with Salmon. I ordered the Salmon medium rare and it was PERFECT!!! The decor is very classy! The Service is very attentive! The experience is wonderful in all categories!

J
New York Area
1 review
Dined on 11 December 2019
Overall2Food2Service3Ambience3

The overall experience was poor. Parking with a $5 valet charge is not necessary.

Preferred the bar area over the dining room. The menu offering was good but the pricing was very high for the quality.

In particular the Piedmontese beef was terribly overpriced and of very poor quality.

Service was satisfactory but not great.

At no time did a member of the management team come by the table to check on our dinner service etc.

MS
New York Area
1 review
Dined on 7 December 2019
Overall5Food5Service5Ambience5

This is a beautiful,elegant restaurant.High quality food and service...the experience was wonderful...like we were dining in an upscale restaurant in NYC !!! Thank you for this wonderful place right here in West Hartford 💗

AS
New York Area
8 reviews
Dined on 29 November 2019
Overall4Food4Service4Ambience4

It’s a solid spot. I prefer it when the garden is open in the summer as the real value is sitting outside in the garden for dinner. It would be nice if heat lamps allowed a similar experience in cooler months.

OT
New York Area
4 reviews
Dined on 28 November 2019
Overall5Food5Service5Ambience5

Excellent food and service

SZ
New York Area
36 reviews
Dined on 28 November 2019
Overall4Food4Service4Ambience4

We dined here for Thanksgiving. As always the food was very good. They had a decent fixed price menu to choose from. A bit on the pricey side. Ambience always very nice. Still annoyed by the $5 charge to park your car, especially when paying $100+ per person for dinner.

E
New York Area
27 reviews
Dined on 28 November 2019
Overall5Food5Service5Ambience5

It was a wonderful place with great service and staff!

EF
New York Area
3 reviews
Dined on 28 November 2019
Overall5Food5Service5Ambience5

Excellent. Was 100 percent pleased across the board. All five guests in my party agree. Thrilled to discover to discover this gem.

OT
New York Area
1 review
Dined on 24 November 2019
Overall5Food5Service5Ambience5

As usual food delicious service excellent

GO
New York Area
1 review
Dined on 22 November 2019
Overall1Food3Service3Ambience3

Very poor customer service. I made a reservation 2 days before. They called me next day to confirm and later called to notify me that my reservation for 2 would be in the bar area and not the dining room. Requested to speak to manager who was extremely unprofessional and condescending. He told me that they contacted me out of courtesy so that I wouldn't be disappointed in staying at the bar area. When I informed him that I made my reservation for 2 on opentable, he told me that reservation was only made 2 days before and that opentable did not know that the dining room was full. Later on they called and told me that they had a "cancellation " and would now be able to accommodate my reservation. Nobody apologized, they did however indicate that they were doing me a favor by calling me

KS
New York Area
2 reviews
Dined on 17 November 2019
Overall5Food5Service5Ambience5

Can’t be better that this. Excellent service and people. Will definitely go again!

F
New York Area
13 reviews
Dined on 17 November 2019
Overall3Food3Service3Ambience3

First time. Lunch/brunch time. Food choices are interesting. Staff seemed pleasant, our server solicitous and helpful. Our reservation was made online, confirmed by a restaurant call where we were told we had been placed in the tavern. We had not requested a location but the tavern is a nice spot. Our bartender was subdued, very little interaction. Located in a hotel, Artisan has a “captive” audience it seems, and I think more could be done to elevate it to outstanding. Everyone and everything seems subdued. I’m not looking for a big band and performers, but I think more consistent enthusiasm would help a lot. Don’t know the menu well, so our choices are the first tastes. I prefer my avocado toast with spread avocado, not sliced. Still, I’m more than willing to return for another try.

SR
New York Area
17 reviews
Dined on 17 November 2019
Overall4Food4Service4Ambience4

Good brunch.

OT
New York Area
1 review
Dined on 14 November 2019
Overall5Food5Service5Ambience5

We always like to to eat at Artisan. It is always

EJ
New York Area
16 reviews
Dined on 9 November 2019
Overall3Food3Service3Ambience2

Salad was unpalatable. To much vinegar.
crispy duck wasn't crispy (no skin)
So-so value for the $

KL
1 review
Dined on 9 November 2019
Overall1Food1Service1Ambience1

My husband and I showed up on time for our 8pm reservation. We were told they were running a little behind but that we could grab a drink in the lounge. 20 minutes later we asked for an update after seeing two other groups of people being seated; we were told our table had just gotten dessert. After waiting for 45 minutes we were finally offered a booth in the bar since our table was still not ready. Our server then barely paid any attention to us, never told us the specials. The only consolation was a free appetizer we were given. Very unprofessional, especially considering the hotel and restaurant are upscale.

m
Philadelphia
3 reviews
Dined on 9 November 2019
Overall2Food2Service4Ambience3

Disappointing. Food was not special. Had the endive salad and charcuterie board for appetizers. Salad was just a basic salad with almost no dressing so it lacked flavor. Charcuterie board with pate was good. Cioppino and vegan tian for entrees- neither came out particularly hot so within a few minutes they were room temp. We just weren’t wowed by any of the food. We ordered a dessert because we were still hungry although we were concerned that dessert would also be disappointing. Got the apple cake and it was good. Maybe the menu was just too simple for us. We felt that the dishes lacked flavor/interest.

OK
1 review
Dined on 5 November 2019
Overall5Food5Service4Ambience4

Food and drinks were excellent.
Some quiet music wouldn't hurt during the dinner.

A
San Francisco
16 reviews
Dined on 3 November 2019
Overall5Food5Service5Ambience5

Mark was so patient and understanding of how special this dinner was for us! The restaurant was essentially empty on a Sunday evening and it could not have been more perfect! The table was perfect, the drinks were great, and the food was sensational!

F
New England
5 reviews
Dined on 26 October 2019
Overall5Food5Service5Ambience4

Surprisingly excellent food! Will definitely go back. A bit pricey, but the value was there given the quality of the food and service.

JC
New York Area
12 reviews
Dined on 18 October 2019
Overall5Food5Service5Ambience5

Went with a friend - service is always exceptional and the food is delicious and creative - very fresh and seasonal!