Almost Famous - Leeds
We visited the Leeds restaurant as we have done on a number of occasions with work.
Pre-booked a table for 12pm (Opening time) we order within 10 minutes we then waited over an hour for food no word from any staff, we were told 10 minutes and no food 30 minutes later.
We eventually had food 1Hr 35 minutes from ordering and it was cold, basically seemed microwaved and was probably from previous tables that had walked out and food returned to the kitchen.Multiple other tables had got up and walked out during our wait and no manager to be seen !!!
Following our food we asked to have our bill reduced to which a Manager then magically appeared she had allowed her staff to front all the hassle whilst sitting in the back no management shown at all.
She was then abrupt and accused us of shouting at staff ??? We had one conversation with staff and that was it and not a raised voice was heard.
Unbelievable, never had worse service or been more insulted by a manager who should have been rectifying the issue not compounding them.
Tried this week as all the burgers were£5 bargain! Fast service, fabulous food! What’s not to love?
Waited an hour for food with no apology! They blamed the fact they had a promo on but it wasn't even full so don't know how they cope when the place is full! Way too much sauce on my veggie burger which made it soggy - didn't enjoy at all.
Food is amazing! Brilliant offer on at the moment of £5 for a burger too
Excellent food, excellent service. The ambience was a bit spoilt by the work going ahead but understand this is necessary. Will definitely go again and would definitely recommend to anyone else
The burgers are to die for! Service was quite slow and had to ask to order and gave up waiting for the bill so went up to the counter, but it was very busy with it being a Saturday night! Would not stop us going back - we love the food!
Arrived when the place was near empty yet we got placed on a table in the middle of the room and as people quickly started to arrive after us it felt like we had people sat on our knee it was so cramped. It was 7pm and the music was so loud you could barely hear each other when you were talking, it was like being in a club. We are used to going to the manchester NQ and we will for sure be going there again next time
Amazing burgers!!!! I will be going back to try the others for sure
Great value lunch
Great food, awful service, long wait times.
It took 30 minutes after being seated for someone to come take an order. After that the food took another hour with nobody coming to let us know what was going on until about 50 minutes of waiting.
The entire restaurant seemed to be experiencing the same thing and you could feel the frustration.
The food when it came was delicious to be fair, the awesome HQ burger is amazing!
I saw 6 tables complain and a number speak to the manager. The staff just didn’t seem to care. Could be great but probably needs new waiting staff.
Doing a bit of a refurb it seemed in the bar area, so a fair bit of plasterboard which upset the overall ambience a bit + the toilets were not clean.
We were seated and ordered drinks, which took 30mins to come. Food took over an hour to arrive (for a burger and chips). In that wait were were not offered another drink, we flagged a waitress down to ask for more - she forgot them so we went to the bar ourselves. We asked the waitress where our food was a couple of times, when it arrived the order was wrong - incorrect burger + additional and incorrect fries. Food was more cold than warm but we didn’t have the energy to flag someone down again.
At the end the waitress did apologise about the wait, other diners near us also commented + how long it too for us to receive a card machine to pay... we didn’t order desert because of the risk of waiting another hour for anything was too much.
We were seated at 7pm and left the establishment at 9:25 - all for a couple of burgers and chips!
If you haven’t had Bacon Bacon Fries you haven’t lived, get here ASAP
Amazing food! Great venue! Loved the decor! Staff were great! Cocktail deal was great! Made me wish I was local! Couldn’t of been happier with it all!!!
Absolutely unreal one of the best burgers I've had! I'd go every week if I didn't live in Newcastle!
Over priced, slow service, food quality food but had to go up to the bar to get served for a drink when staff members were stood around talking and it was really quite
I really enjoyed going here. The food was good but quite expensive given that the menu is so simple. The chips to burger price ratio is rather skewed and I think next time the best value would be from two burgers which would be only four quid more!
It's rare to get a stacked burger that can actually be eaten. Retained its integrity to the last bite.
The drinks menu outdoes the food menu strangely and although I had only coke, I could have stayed for a couple of those drinks had I not had the car.
Staff were pleasant but not overly attentive. It took a while to get the bill given the number of people in. I don't think that it would put me off but when they're sharing table service it makes it awkward to focus. This is why I've always preferred the Wetherspoons bar ordering model.
Full full full
Ordering a burger and fries each proved a bit excessive. All was served and cooked well though.
Food amazing as always, very tasty, great value for money. Not only is the basic famous burger tasty the bacon bacon fries are delish.
The only let down of this visit was the heat in the building. Hottest day of the year and all windows were open and no air con. Made it uncomfortable to try finish our meal.
the burgers arnt like the pictures over priced for what they are. fries a fiver but tasted good
Food was amazing as always but the service was appalling - waited over an hour for food and asked waiting staff twice - lots of people served before us that were seated afterwards. Waitress was not particularly apologetic but manager offered us 20% off bill which was reasonable
The food was average at best and it is only burgers, we had to chase up the waitress for our food as we had been waiting half an hour. Very nice looking restaurant, the décor is really good, but actually the food was average at best & the drinks are extortionate.
Lovely food, service a little slow even though it wasn’t busy, but they were all very polite.
Superb! I was dining in a party of 8 and the staff were really accommodating. Two of our party were running late and they were really laid back, allowed us to take our time.
Good is immense so are drinks. Reasonable prices too. Would definitely recommend and will definitely return!
Food was fabulous, drinks expensive, coke was flat and asked for diet and 100% sure wasn't diet coke and almost certain there was no vodka in the 1st one. Burgers great tho
Overall good experience. Slight niggle that although we booked a table, we were asked to grab a drink at the bar. Being 5 minutes early I didn’t mind but as soon as I ordered a drink the waitress started calling out my name for the table so I then had to send my partner to go for the table whilst I waited for the drinks.
A waitress then came round to ask my partner if she was ready order food yet I hadn’t even sat down. When she came back around to ask again I wasn’t ready as I’d only just sat down. So her to ask a third time we had to wait about 15 minutes which I thought was one extreme to the other !
Then at the end when our table was clear and we didn’t ask for any more drinks no one came to ask if we wanted the bill or anything else, we were just sort of stuck there until grabbing someones attention.
Food was good but could have been slightly bigger portions from what I’ve heard about the place.
The drinks were over priced however - one Pepsi (mostly ice) and one cocktail was £12.50!
Food similar but to be expected I guess.
Overall I’d go back and hopefully get a better roll of the dice where things would hopefully go a bit smoother!
Always fab at Almost Famous.
Great food and drinks would definitely recommend
Booked a table and glad I did as was quite busy service was good and food was lovely
Overall the it was a great meal. However, it wasn’t overly busy yet we waited nearly an hour for our meal to arrive. Unusual from previous waiting times when it’s been busier!
Love this place, great milkshakes and awesome waffle fries. This is the right place for a great burger.
Been before to almost famous and the protions were not as good as they nornally are i took 2 freinds that i had told about almost famous for a long tike and really built it up. It was still good but not what i was used to getting from them. The service that night was alson very slow it took a long time before we got asked for drinks and to take our order then a further 50mins before we received our burgers.
Staff were very friendly and helpful with menu queries. The food arrived but unfortunately it was cold. The cold food was replaced without any problems - we just had to wait another 20 plus minutes for fresh, hot burgers.
Absolutely outstanding service from our waitress Ellie. I would happy come again for the great service alone.
First day time visit with our 10 month old. Service slow...didnt remember to bring water we asked for our little boy. Long wait for plates to be taken away, we felt forgotton about.
Food amazing as always though
I love this restaurant - I've been lots and the food is great. However this is about the 4th time I've been and they've not had lots of menu items. We ended up with our third or fourth choice items because every time we asked for something there was an issue or problem. We ordered 4 drinks and only 3 came so had to chase it up. We then had to wait ages to pay once the bill had been brought. So this is more of an organisation complaint! They stated a busy bank holiday for the lack of options but honestly - how does a business like this not take that in to account? Rant over. I hope they pick up soon because when it's great it's great!
Looks cool, service was slow and they forgot all the condiments on my burger which they subsequently gave for free. The only thing that saved our experience from 1 star was the waffle fries. This place is way better on instagram than real life....
Great food, burgers were awesome. Average milkshakes - nice taste, just not thick. Unfortunately let down by slow service and miserable servers
unfortunatley service is slow, but apart fro that excellent
Food is amazing, a bit crammed in though, very claustrophobic atmosphere but food made up for it
amazing food as always just wish the cocktails were still on a 241 early evening offer!