Afternoon Tea at Caffe Concerto - 45 Haymarket

3.8
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23 reviews
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£25 and under
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Italian

Top tags:

High Tea
Afternoon Coffee
Caffe Concerto is a Italian restaurant with branches in Central London as well as Birmingham and the Middle East. With a dedication to fine food, excellence in service and a love of the fine art of patisserie and coffee, Caffe Concerto is proud to serve its customers surrounded by beautiful decor and live music at selected venues.

Caffe Concerto is also the renowned for its wedding cakes and celebration cakes.

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What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
3.9
Food
3.7
Service
3.6
Ambience
3.5
Value
Noise · Moderate
65% of people would recommend it to a friend
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CM
CarolyneM
London
1 review
Dined on 13 September 2019
Overall5Food5Service5Ambience5

We loved the food and the beautiful decor with the upstairs Japanese seating area.
Service was excellent and food delicious. Will definitely come again

OP
OliviaP
London
1 review
Dined on 5 August 2019
Overall5Food4Service5Ambience4

The service was amazing and they were super friendly.

RT
RachelT
Manchester
2 reviews
Dined on 20 April 2019
Overall5Food5Service5Ambience4

Lovely afternoon tea on Easter Saturday. Staff were very attentive and helpful. My friend is veggie and she had a great sandwich selection which is often poor with an afternoon tea. Lots of food (more than we could eat despite not having lunch), tea in abundance and good service. Was really impressed

SB
SylviaB
London
2 reviews
Dined on 20 April 2019
Overall4Food4Service5Ambience4

Excellent tea for the price. Waiting staff were very accommodating and helpful.
Would visit again.

OT
OpenTable Diner
London
1 review
Dined on 24 March 2019
Overall5Food5Service5Ambience5

It was lovely as usual ☺️

OT
OpenTable Diner
London
2 reviews
Dined on 4 March 2019
Overall5Food5Service5Ambience5

Very professional and lovely staff. Selection cakes, scones and desserts was spot on. Tea and Prosecco was lovely

The environment was nice too, would come again 😁

EP
EstellaPD
1 review
Dined on 14 February 2019
Overall5Food5Service5Ambience5

Friendly members of staff with eye on detail. Our group of 4 was pleasantly received and treated with care. Afternoon Tea selection very tasty with variety of treats and very fresh. The ambience was warm and nicely decorated. Service was very well and what made the difference was when my friend (who was our guest) asked for the bill Ahmed politely replied that the bill is handed to the host for settlement. This treatment made the difference.

e
elizabethp
London
1 review
Dined on 27 October 2018
Overall3Food3Service3Ambience3

On arrival it appeared that they had no knowledge of our reservation. It was just lucky that a table for 4 was available as it was packed. All tables seemed very close to each other which is not ideal. Most afternoon teas include unlimited tea but you are charged £4 for each extra cup which is extortionate for a tea bag and hot water.
Otherwise the food was acceptable

JN
JenniferN
London
3 reviews
Dined on 17 August 2018
Overall4Food4Service4Ambience4

Met friends for lunch. Plenty of room and very accomodating for my friends pram though no actual baby changing facilities. Service was spot on. Attentive but not intrusive. Food was delicious

PS
PaulS
1 review
Dined on 16 August 2018
Overall1Food1Service1Ambience1

Upon arrival I was stopped prior to entering the restaurant by a waitress so I said I had a table booked (I usually expect to at least enter the premises). I was given a table of my choice. The service was terribly slow, it took over half an hour to bring a cup of coffee and we were not asked for a food order for over 45 minutes by which time it was too late to order given that we had a later appointment. We tried to pay for our drinks at the bar but were told we would have to wait for a bill at our table, which took over 20 minutes to arrive. We wanted to leave so I paid cash at the bar. The staff member apologised for the poor service as there were only two of them working.
I've eaten in many branches of Caffe Concerto before, Westfield London, Piccadilly, Bond Street, One New Change all multiple times and this was my second time at this branch. I forgave the poor service the first time as it was late on a Saturday but at 6pm on a Thursday evening I expect better than this. It's a pity because it brings down the reputation of the company as a whole.

DH
DebbieH
1 review
Dined on 27 July 2018
Overall3Food4Service1Ambience2

Was disappointed to be asked to pay in full for the DISCRETIONARY gratuity charge. (Bill was £63 plus discretionary gratuity making £71.67, we left £70 and was asked to pay the further £1.67). Was also not offered my change when I paid the extra requested money. I wouldn't mind but the service had been incredibly poor!

GJ
GeoffreyJ
London
1 review
Dined on 9 May 2018
Overall4Food4Service3Ambience3

Well placed and easy to find , very close to Piccadilly Circus. Not much choice for dinner as they are geared up for Afternoon Tea, however the quality and portion size was very good.

JB
JonathanBaz
London
1 review
Dined on 28 April 2018
Overall2Food3Service2Ambience2

Table was pre-booked online but when the first two guests arrived, one of whom was frail and elderly, the restaurant staff were unaware of the reservation and the whole arrival experience at the restaurant was very disorganised, with the first two guests having to be moved from table to table.

When the bill arrived we had been charged for double measures rather than single in the gin and tonics that had been ordered.

V
vipVincenzo
London
18 reviews
Dined on 26 March 2018
Overall4Food4Service4Ambience4

Good food and glam ambience

OT
OpenTable Diner
London
2 reviews
Dined on 12 February 2018
Overall4Food4Service5Ambience3

The restaurant was fine but 'OPEN TABLE' reservations are a shambles. I booked for lunch but 'OPEN TABLE' advised I was booked in for afternoon tea. 'Open table' did not advise the restaurant I was booked, neither for lunch nor afternoon tea.
Would not use 'OPEN TABLE' again.

OT
OpenTable Diner
London
1 review
Dined on 28 December 2017
Overall3Food4Service4Ambience3

Good food but a bit pricey given the cafe environment. Service was superb. Staff very attentive.
Tables were a bit close to each other.

CV
CindsV
London
2 reviews
Dined on 3 December 2017
Overall2Food2Service1Ambience1

Personally I did not enjoy the high tea experience. The bread was old. The fillings in the bread was bland. The scones was really dry and I tried one of the desserts, but it wasn’t very tasty either. The tea which was served was really good even though my tea pot was smeared with jam. We had to request clean plates as the plates the waiter gave us were dirty. The manager was very unfriendly and we felt very rushed. The tables are way too close together. When we tried to move the between the tables next to us, cutlery etc. was bumped off because of the tiny little space we had to squeeze through.

J
Jayne
London
1 review
Dined on 25 October 2017
Overall4Food4Service3Ambience3

A lovely Afternoon Tea with friends. Staff were pleasant and food swiftly served.

K
Kerry
London
1 review
Dined on 9 September 2017
Overall2Food2Service4Ambience3

service was nice , nice staff .

However quality of food served is rather industrial and not so good (scones and macaroons very dry )

maybe it was because of the lack of air-con but there was a lot of flies around of table and around the food which was not hygienic and annoying .

Hot drinks such as the tea or coffee was not bottomless which is quite unpleasant and surprising for an afternoon tea .

Nice location and nice staff .

CS
CaroS
Hampshire
9 reviews
Dined on 30 August 2017
Overall4Food5Service4Ambience4

OMG the most AMAZING Black Forest gateau. Seriously. Hamamamamamaaaaaa.
Good coffee too... and the scones were excellent. But that Black Forest gateau... invaded my dreams, I tell you!

SF
SamFossett
London
1 review
Dined on 24 August 2017
Overall5Food5Service5Ambience5

Very pleasant meal and location with an old friend I seldom get to see. Will use it again for similar occasions.

OT
OpenTable Diner
London
1 review
Dined on 10 July 2017
Overall2Food2Service3Ambience3

When we arrived there was only another couple in the restaurant yet we were shown to a dirty table and had to wait for it to be cleaned!!! We had booked afternoon tea, yet were handed menus and had to wait another 10 minutes for the waitress to come back and ask us what we wanted.
When the afternoon tea arrived it looked lovely. Looks can be deceptive.
The bread on half the sandwiches was hard and dry as if it had been left out in the sun.
The cream of the cakes was also hard as if they had been made days ago.
The only decent food item was the scones.
From what I could see there was only 2 waiting staff on duty and they were more concerned in serving the customers who were sitting outside, so couldn't even get someones attention to complain.
Left the money on the table in the end and walked out .
Would not recommend this place to anyone wanting afternoon tea, go to Browns or patisserie valerie instead.

IM
IsabelleM
London
1 review
Dined on 19 July 2016
Overall4Food5Service1Ambience3

Great food! really enjoyed the afternoon tea with my sister. I only wish the staff would put in a little bit more effort. they all looked like they didnt want to be there and did not care.

FAQs

Afternoon Tea at Caffe Concerto - 45 Haymarket is rated 3.8 stars by 23 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.