5 Napkin Burger - Hell's Kitchen
This 5NB was very busy, noisy and crowded. We had to wait longer for service and it was hard to hear each other. The food was still very good but we prefer some of the other locations.
great food, excellent burgers, great service but busy and noisy
Great hamburgers and fries! Nice waiter and really great Fresh milkshake.
My friend and I split a burger and a salad and both were really delicious!! The salad was very reasonable at $9.50, but the burger was $17.50 and it had NOTHING on the plate other than the burger. I know we could have ordered fries or another side, but visually, it just seemed especially sparse. But the food was really tasty.
Subpar experience overall (server was excellent).
Food and service were excellent. Always recommend to colleagues.
Food always good but you have to yell to be heard over the din and loud music.
Their burgers are always the best! Great location near theater district. Service was a bit slow this visit which was unusual.
Really good food and excellent service
This is our second visit and love the Korean wings and burgers. Today we try the special pimento cheese and it was good. Negatively our server eriberto should have own 20 percent as we tip for good service but he was far behind. So him to place the order then when I ask for second time to a different server to refill my soda. To bad our service was poor since we did enjoy our dinnet
Great. Fast. Wonderful food. Tasty pickles to start. Haha. Burger & fries were yummy!
Love the restaurant. Usually have a meal after theatre.
I was hoping the burger salad would be crumble which I think would have been tastier- instead it was a burger plopped on top and not as easy to eat- it’s pretty pricey for what you get- pickles were delicious- our server was excellent.
I was there some years ago when this branch first opened and came back because of the 2 for 1 offer. I found the house burgers very good but overpriced. The noise level was impossibly loud. It was crowded but then it’s midtown and it’s tourist season
Great lamb burger over a salad. Service, which is normally great was a little lacking today. The restaurant wasn’t busy. Food was excellent tho
There is plenty of options to eat or drink, however, don't expect any attention from the wait staff. Plus, there can be long wait times. Not worth waiting, but fine if not busy.
Great food, friendly staff. I recommend anyone that loves burgers to come here.
Really great food. Service was disappointing. Server had way too many tables. Place was understaffed for a busy Saturday on Pride Weekend. Despite having to wait a long time for everything and anything the drinks were good and the food was excellent. They did, however, have our table ready at our reservation time so there was no waiting in that aspect.
Perfect 10 and was more than we expected
Our favorite place for our pre show meal every time we come to Broadway.
Never a bad meal at 5 Napkin. If I could afford it. I would eat lunch and dinner there every day.
food amazing. guac so good. burgers so good. service amazing. great experience. my friend got the asian salad she said it was so good. overall great experience
This is a solid choice every time I need to be in theater district - with or without kids. It’s consistent, can be very quick if needed, upbeat atmosphere and good with kids.
The service was so slow but friendly. We waited for like an hour for our main dishes, burgers were really fantastic and the meat and the chicken were good. Margaritas were phenomenal though.
Fantastic food, awesome service, great value 9th street restaurant away from the madness of the square
You won’t be disappointed
Awful service. It took 30 mins for them to take our order and another 45 for the food to come. And when it came the order was wrong g. We had to rush to the theater.
Great place to eat before a show!!
Good like always.
Great service and really good burgers
Service was prompt and friendly. Burgers were delicious, but needed a teeny bit more salt to be perfect, and the crinkle fries were delightful. A burger, a beer and fries came to $36.xx plus tip. Wouldn’t come here every night, but it was very good.
The service is usually not great but the good is always reliable
Great food Burger was fantastic and JR the server was the best
Great meal! Food never disappoints!
Hostess was great - we arrived early for our booking and she was able to accommodate us after a quick drink at the bar. That was the best part of our meal.
Our table was very cramped for 3 people as it wrapped around a pillar by the window and there was very little legroom.
It took a long time to place an order - the table behind us even resorted to waving their menus in the air in the hope of getting service. The waitress was pleasant, but managed to get our order wrong (nothing major, just didn’t enter one of our sides).
When my wife unfolded her napkin, there was food stuck to the inside of it. - we asked for a new one which came quickly.
We ordered coffees with our desserts, and when the waitress offered us a top up she referred to them as decafs, which would explain why didn’t taste great (no one at the table has ever even contemplated ordering decaf).
Finally, it took a long time to get the waitresses attention to get the check. In fact, other diners were walking up to the service station to call for theirs.
The waitress then went out of her way to highlight the suggested tips on the check. When she brought back the credit card receipt, she then explained that we would need to write a tip on it and again pointed to the area of the check where she had circled the suggested tips. I felt this was quite rude and unnecessary- we’ve all eaten in restaurants before!!
This was a very disappointing trip to 5 Napkin. We eat here regularly and always bring guests when they visit because it is normally a great experience. This time however was a real let-down on all fronts.
We really enjoyed a family meal and everyone loved their food. The portions are big so share starters and deserts. Worth a visit.
Great burgers outstanding service love this place. Would recommend to anyone that loves good food.
Amazing and courteous service. Food came out promptly and the award winning staff was efficient and attentive. Would definitely recommend this place to my friends. I have been to this location several times and I’m never disappointed.
If that's what you want, that's what you get and it's a great burger! Wish they had a few more sides to go with it. How can a joint that has great burgers not have cole slaw? Anyway, a great place for quick lunch or dinner before/after a show...
Service was shocking. Restaurant was only 2/3 full but I had to get the attention of someone constantly after waiting a long time every time I needed help