5 Napkin Burger - Hell's Kitchen

4.5
4202 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Casual
  • Lunch
  • Comfort Food
5 Napkin Burger caters to those with the most discerning appetites. We offer a rare mix of classic and innovative burgers, tacos, grilled tuna salads and everything in between. Pair that with a custom cocktail, local lager or s’mores shake as you kick back or mingle in our bustling bistro setting. We welcome carnivores and vegetarians. We’re hosts to scenesters, professionals and families. We believe the burger experience is no loner one-way-fits-all and we hope you’ll join us in changing that definition.
What 4202 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
Food
4.4
Service
4.2
Ambience
4.2
Value
Noise · Moderate
94% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
I
New York Area
298 reviews
Dined 3 days ago
Overall 4Food 4Service 4Ambience 3

This 5NB was very busy, noisy and crowded. We had to wait longer for service and it was hard to hear each other. The food was still very good but we prefer some of the other locations.

Report
Helpful
m
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 4

great food, excellent burgers, great service but busy and noisy

Report
Helpful
GR
1 review
Dined 5 days ago
Overall 4Food 5Service 4Ambience 4

Great hamburgers and fries! Nice waiter and really great Fresh milkshake.

Report
Helpful
H
New York Area
45 reviews
Dined 5 days ago
Overall 5Food 5Service 4Ambience 4

My friend and I split a burger and a salad and both were really delicious!! The salad was very reasonable at $9.50, but the burger was $17.50 and it had NOTHING on the plate other than the burger. I know we could have ordered fries or another side, but visually, it just seemed especially sparse. But the food was really tasty.

Report
Helpful
A
Washington DC
118 reviews
Dined 6 days ago
Overall 3Food 3Service 4Ambience 4

Subpar experience overall (server was excellent).

Report
Helpful
L
New York Area
17 reviews
Dined 6 days ago
Overall 5Food 5Service 5Ambience 5

Food and service were excellent. Always recommend to colleagues.

Report
Helpful
c
New York Area
14 reviews
Dined on 7 July 2019
Overall 4Food 5Service 5Ambience 3

Food always good but you have to yell to be heard over the din and loud music.

Report
Helpful
BN
New York Area
5 reviews
Dined on 6 July 2019
Overall 4Food 5Service 3Ambience 4

Their burgers are always the best! Great location near theater district. Service was a bit slow this visit which was unusual.

Report
Helpful
P
4 reviews
Dined on 4 July 2019
Overall 5Food 5Service 5Ambience 5

Really good food and excellent service

Report
Helpful
J
Philadelphia
105 reviews
Dined on 3 July 2019
Overall 4Food 4Service 2Ambience 3

This is our second visit and love the Korean wings and burgers. Today we try the special pimento cheese and it was good. Negatively our server eriberto should have own 20 percent as we tip for good service but he was far behind. So him to place the order then when I ask for second time to a different server to refill my soda. To bad our service was poor since we did enjoy our dinnet

Report
Helpful
OT
London
1 review
Dined on 3 July 2019
Overall 5Food 5Service 5Ambience 5

アメリカンなガヤガヤした店内の雰囲気、サービスもスムーズでストレスフリーです。バンパーガーが本当に美味しいのでまた来たい。

Report
Helpful
OT
Dallas
2 reviews
Dined on 3 July 2019
Overall 5Food 4Service 5Ambience 5

Great. Fast. Wonderful food. Tasty pickles to start. Haha. Burger & fries were yummy!

Report
Helpful
OT
New York Area
10 reviews
Dined on 2 July 2019
Overall 5Food 4Service 5Ambience 4

Love the restaurant. Usually have a meal after theatre.

Report
Helpful
l
San Francisco
4 reviews
Dined on 2 July 2019
Overall 4Food 4Service 5Ambience 4

I was hoping the burger salad would be crumble which I think would have been tastier- instead it was a burger plopped on top and not as easy to eat- it’s pretty pricey for what you get- pickles were delicious- our server was excellent.

Report
Helpful
a
New York Area
79 reviews
Dined on 2 July 2019
Overall 4Food 4Service 4Ambience 2

I was there some years ago when this branch first opened and came back because of the 2 for 1 offer. I found the house burgers very good but overpriced. The noise level was impossibly loud. It was crowded but then it’s midtown and it’s tourist season

Report
Helpful
M
New York Area
27 reviews
Dined on 1 July 2019
Overall 4Food 5Service 3Ambience 4

Great lamb burger over a salad. Service, which is normally great was a little lacking today. The restaurant wasn’t busy. Food was excellent tho

Report
Helpful
J
New England
1 review
Dined on 30 June 2019
Overall 3Food 3Service 1Ambience 3

There is plenty of options to eat or drink, however, don't expect any attention from the wait staff. Plus, there can be long wait times. Not worth waiting, but fine if not busy.

Report
Helpful
RB
1 review
Dined on 29 June 2019
Overall 5Food 5Service 5Ambience 5

Great food, friendly staff. I recommend anyone that loves burgers to come here.

Report
Helpful
AL
New York Area
40 reviews
Dined on 29 June 2019
Overall 2Food 5Service 2Ambience 2

Really great food. Service was disappointing. Server had way too many tables. Place was understaffed for a busy Saturday on Pride Weekend. Despite having to wait a long time for everything and anything the drinks were good and the food was excellent. They did, however, have our table ready at our reservation time so there was no waiting in that aspect.

Report
Helpful
OT
San Diego
7 reviews
Dined on 29 June 2019
Overall 5Food 5Service 5Ambience 5

Perfect 10 and was more than we expected

Report
Helpful
OT
New York Area
3 reviews
Dined on 29 June 2019
Overall 5Food 5Service 5Ambience 5

Our favorite place for our pre show meal every time we come to Broadway.

Report
Helpful
MF
New York Area
11 reviews
Dined on 28 June 2019
Overall 5Food 5Service 5Ambience 5

Never a bad meal at 5 Napkin. If I could afford it. I would eat lunch and dinner there every day.

Report
Helpful
OT
1 review
Dined on 27 June 2019
Overall 5Food 5Service 5Ambience 5

food amazing. guac so good. burgers so good. service amazing. great experience. my friend got the asian salad she said it was so good. overall great experience

Report
Helpful
OT
New York Area
7 reviews
Dined on 26 June 2019
Overall 4Food 4Service 4Ambience 4

This is a solid choice every time I need to be in theater district - with or without kids. It’s consistent, can be very quick if needed, upbeat atmosphere and good with kids.

Report
Helpful
OT
San Francisco
2 reviews
Dined on 25 June 2019
Overall 3Food 4Service 2Ambience 4

The service was so slow but friendly. We waited for like an hour for our main dishes, burgers were really fantastic and the meat and the chicken were good. Margaritas were phenomenal though.

Report
Helpful
OT
Thailand
3 reviews
Dined on 23 June 2019
Overall 5Food 5Service 5Ambience 5

Fantastic food, awesome service, great value 9th street restaurant away from the madness of the square
You won’t be disappointed

Report
Helpful
KO
New York Area
1 review
Dined on 21 June 2019
Overall 1Food 2Service 1Ambience 1

Awful service. It took 30 mins for them to take our order and another 45 for the food to come. And when it came the order was wrong g. We had to rush to the theater.

Report
Helpful
RK
New York Area
1 review
Dined on 20 June 2019
Overall 5Food 5Service 5Ambience 5

Great place to eat before a show!!

Report
Helpful
S
New York Area
22 reviews
Dined on 20 June 2019
Overall 5Food 5Service 5Ambience 5

Good like always.

Report
Helpful
SS
Los Angeles
36 reviews
Dined on 20 June 2019
Overall 4Food 4Service 5Ambience 4

Great service and really good burgers

Report
Helpful
B
Washington DC
3 reviews
Dined on 19 June 2019
Overall 5Food 4Service 5Ambience 5

Service was prompt and friendly. Burgers were delicious, but needed a teeny bit more salt to be perfect, and the crinkle fries were delightful. A burger, a beer and fries came to $36.xx plus tip. Wouldn’t come here every night, but it was very good.

Report
Helpful
OT
New York Area
1 review
Dined on 18 June 2019
Overall 4Food 5Service 2Ambience 3

The service is usually not great but the good is always reliable

Report
Helpful
JT
Liverpool
2 reviews
Dined on 17 June 2019
Overall 5Food 5Service 5Ambience 5

Great food Burger was fantastic and JR the server was the best

Report
Helpful
OT
New York Area
7 reviews
Dined on 16 June 2019
Overall 4Food 5Service 4Ambience 3

Great meal! Food never disappoints!

Report
Helpful
OT
Dubai
1 review
Dined on 16 June 2019
Overall 3Food 4Service 2Ambience 3

Hostess was great - we arrived early for our booking and she was able to accommodate us after a quick drink at the bar. That was the best part of our meal.
Our table was very cramped for 3 people as it wrapped around a pillar by the window and there was very little legroom.
It took a long time to place an order - the table behind us even resorted to waving their menus in the air in the hope of getting service. The waitress was pleasant, but managed to get our order wrong (nothing major, just didn’t enter one of our sides).
When my wife unfolded her napkin, there was food stuck to the inside of it. - we asked for a new one which came quickly.
We ordered coffees with our desserts, and when the waitress offered us a top up she referred to them as decafs, which would explain why didn’t taste great (no one at the table has ever even contemplated ordering decaf).

Finally, it took a long time to get the waitresses attention to get the check. In fact, other diners were walking up to the service station to call for theirs.
The waitress then went out of her way to highlight the suggested tips on the check. When she brought back the credit card receipt, she then explained that we would need to write a tip on it and again pointed to the area of the check where she had circled the suggested tips. I felt this was quite rude and unnecessary- we’ve all eaten in restaurants before!!

This was a very disappointing trip to 5 Napkin. We eat here regularly and always bring guests when they visit because it is normally a great experience. This time however was a real let-down on all fronts.

Report
Helpful
EE
1 review
Dined on 16 June 2019
Overall 5Food 5Service 4Ambience 5

We really enjoyed a family meal and everyone loved their food. The portions are big so share starters and deserts. Worth a visit.

Report
Helpful
m
1 review
Dined on 16 June 2019
Overall 5Food 5Service 5Ambience 5

Great burgers outstanding service love this place. Would recommend to anyone that loves good food.

Report
Helpful
BB
1 review
Dined on 15 June 2019
Overall 5Food 5Service 5Ambience 5

Amazing and courteous service. Food came out promptly and the award winning staff was efficient and attentive. Would definitely recommend this place to my friends. I have been to this location several times and I’m never disappointed.

Report
Helpful
d
San Francisco
36 reviews
Dined on 15 June 2019
Overall 4Food 4Service 4Ambience 4

If that's what you want, that's what you get and it's a great burger! Wish they had a few more sides to go with it. How can a joint that has great burgers not have cole slaw? Anyway, a great place for quick lunch or dinner before/after a show...

Report
Helpful
TM
New York Area
7 reviews
Dined on 15 June 2019
Overall 2Food 4Service 1Ambience 2

Service was shocking. Restaurant was only 2/3 full but I had to get the attention of someone constantly after waiting a long time every time I needed help

Report
Helpful
1
2
3
106

Tweets by 5 Napkin Burger - Hell's Kitchen