Osteria Chartwell

3.2
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28 reviews
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£26 to £40
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Italian

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Sunday Lunch
Osteria Chartwell Restaurant is part of the Donnington Manor hotel a four star AA hotel in Sevenoaks which specialises in Sicilian cuisine. Our restaurant creates the perfect romantic atmosphere enlightening your senses with the olive theme with ivy plants on the 600 years old historic Donnington manor house. The ambience and heartfelt anticipatory service from the cheerful staff would make you feel welcome to this unique fine dinning restaurant.
We also offer outside tables. Please note: Menu items and prices are subject to change without notice
What 28 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.2based on all time ratings
3.5
Food
3.2
Service
2.9
Ambience
3.2
Value
Noise · Quiet
53% of people would recommend it to a friend
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suzannej63
London
6 reviews
Dined on 14 March 2020
Overall3Food3Service1Ambience1

Still hoovering restaurant on our arrival, poor bar service, couldn’t offer a glass of Prosecco only a bottle - food adequate but nothing special - would not visit again

OT
OpenTable Diner
1 review
Dined on 6 December 2019
Overall1Food1Service1Ambience1

Restaurant was closed for the evening, so couldn't actually eat there. Be nice if someone had told us

EN
EileenN
1 review
Dined on 25 October 2019
Overall5Food5Service5Ambience5

We had a wonderful, tasty 3 course meal with each course presented beautifully and tasting delicious.

MA
MarieA
1 review
Dined on 18 October 2019
Overall4Food4Service4Ambience4

We enjoyed the restaurant. It's attractive and the food was nice. It was comfortable and the surroundings are pleasant. We had spaghetti Bolognese and the focaccia garlic bread. I would say that this is likely a reliable restaurant for a pleasant experience when you're in the area, as we were.

N
Nick
Norfolk
4 reviews
Dined on 31 March 2019
Overall4Food5Service4Ambience3

Mother’s Day with mother and mother in law the food was great, the service and booking administration was not joined up but pleasant.

DF
DebraF
London
1 review
Dined on 9 March 2019
Overall2Food5Service1Ambience1

I booked this 2 months ahead but there wasn’t a table ready. When we asked it was like they were doing us a favour by allowing us to sit together. Of all the red wines on the menu they only had 1 available, so no choice.
After 2 couples left we were the only people there.
The food, however, was really good. Beautifully cooked and presented

LW
LisaW
Kent
2 reviews
Dined on 6 January 2019
Overall3Food5Service3Ambience2

Food good,but nobody there, so ate in bar, bar staff could be better trained, but nice enough.

d
denisep
1 review
Dined on 31 December 2018
Overall1Food1Service2Ambience2

Booked for New Year's Eve. £69.99 per head. Service adequate but I have to say the food was not good. Pre prepared and not fresh. The amuse bouche was a piece of French bread with smoke salmon, more like a badly done canape. The Starters were accompanied by limp salad, the plates they were served on very cold evidencing they had just been sitting uncovered in a fridge. Very odd rock hard goat's cheese, and for others, 3 tiny pieces of dry sardine. As for the main, beef wellington, the fillet of beef overcooked and resembled a piece of shoe leather, I doubted it was even fillet. The pastry was raw on the inside and undercooked, and soggy on the outside. Think had been pre cooked and microwaved. Worst beef wellington I have ever seen. We all sent back and chef offered rack of lamb.Sadly this was presented raw, not rare, with huge chunks of broccoli, soggy roast potatoes and carrots. Those who ate fish said was adequate, but the spinach and ricotta filo main had by one was also raw and underdone. As for the apple tart, again some received ice cold from the fridge, others luke warm although the flavour was good. Actually spoilt New Year's Eve and we left hungry. What was even more annoying is that I believe we were not charged for 2 bottles of wine, but were expected to pay for the nasty food. I would rather have paid for the £60 wine. I will be contacting the restaurant owner for a full refund, minus the wine. I can't believe we were actually charged £75 a head for the meal, pretty disgraceful in my opinion. We actually doubted whether there was a chef in the kitchen......

B
Brian
1 review
Dined on 7 December 2018
Overall1Food3Service1Ambience2

The food, when you got it was very good. delays from large private parties being booked for Christmas events on both evenings. We booked the second evening, no warning given only to turn up to a 1.30 hr delay, were told they would notify when ready to resume service, no contact, embarrassed apology when we enquired just before restaurant was due to close, we were finally served a meal, about 9.30 from a 7.30 booking. there are no other restaurants in the vicinity and it was deluging with rain.

P
Pateggs
London
2 reviews
Dined on 7 December 2018
Overall3Food3Service2Ambience1

Didn't feel it had attention to detail wasn't offered sweet or coffees and had to try hard to get attention for the bill
Main course was nice

DB
DarrenB
London
1 review
Dined on 8 September 2018
Overall1Food1Service1Ambience1

Awfull meal staff didn’t have a clue about the food they serve
Supposed to be classic Italian restaurant but not serving Italian wine ?
Fillet steak meal was basically steak and chip but on the menu was billed as a classic Italian

Diabolicall

B
Basil
Kent
3 reviews
Dined on 9 June 2018
Overall2Food1Service2Ambience2

Tuna salad with tinned tuna...

It looked like something I'd have given to my cat....

LS
LesleyS
Kent
1 review
Dined on 3 February 2018
Overall4Food3Service4Ambience3

Wanted a quiet meal. It didn’t happen and a few families came in.

OT
OpenTable Diner
Kent
1 review
Dined on 1 December 2017
Overall1Food1Service1Ambience1

Dissapointing!! The website shows a beautiful location, modern with a lovely authentic Italian menu. It’s not until you get there, you enter a traditional building with a shabby interior. The lighting is not ambient and neither calming. You feel like you’re in a theatre with green, red and yellow up and down lighters.

The table rocked and place was freezing cold and we just couldn’t get comfortable.

The staff were amazing but when asked for the vegetable lasagne they said they didn’t have it and that was the new menu on the website which is to be rolled out in a few months. I was livid. 30 min drive to a location that reflected as being outstanding felt like a a b&b. Out came the pasta which was my only vegetarian option. A can of chopped tomatoes with diced courgettes and peppers. It was by far the worst dish I had ever had. Completely tasteless. This restaurant was an absolute let down. We had a coffee and left after a £45 bill. Over priced for food which is not great.

OT
vipOpenTable Diner
Miami
1 review
Dined on 21 October 2017
Overall5Food5Service5Ambience5

Excellent restaurant with outstanding Italian food.

YR
YvonneR
London
2 reviews
Dined on 30 September 2017
Overall2Food3Service1Ambience3

Extremely disappointing.
We were staying at the hotel so booked a reservation online to avoid disappointment of the restaurant being fully booked as the menu on line looked pretty inviting. When we arrived for our 8pm booking the waiter looked confused and somewhat vague! No warm welcome that's for sure. There were plenty of empty tables but we were asked to sit back in the bar until we were called. We waited for 15 minutes before being asked to come in to the restaurant. We were handed a day menu after we had sat waiting at the table for quite some time. I asked the waiter for the full resturant menu and not the day menu, he told me that the day menu was the only available menu. I again asked for the full menu explaining that we wanted the full menu. He went away and came back with the full menu, he was not best pleased and his tone and body language was very rude! Everything we asked for appeared to be too much trouble. We ordered our food. I asked him for the wine list, again he was very off hand. I ordered a bottle of wine and when he came back with it he 'dumped' it on the table and walked away. No showing me the bottle, no 'would you like to try it madam', in fact he didn't even remove the lid! So rude!
My rib eye steak was as tough as old boots and I couldn't eat it. I was offered a free desert but quite frankly we had all had enough by this stage and our evening had been ruined. Later on in the bar he came to get the bill signed and I asked for my rib eye to be removed from the bill which he did because as he told us he was the duty manager and he could do that! We couldn't believe it, the duty manager and this is how he treats customers!

OT
OpenTable Diner
Kent
1 review
Dined on 15 September 2017
Overall4Food5Service5Ambience5

Food was lovely i booked online that day but the restaurant had no record of my booking so we had to wait to get a table . Restaurant was lovely its based in our wedding venue where we got married 5 months ago so means alot to us

A
Adria
London
1 review
Dined on 7 September 2017
Overall1Food1Service2Ambience1

The place left such a negative impression, due to quite a few reasons. Firstly, the food just unbeatable. During the evening we have heard several other guests complaining about the quality of their ordered meals. In the end, it turned out, that they were short on stuff and that the main chef was off. Even though, stuff was courteous and polite, I would recommend to avoid this restaurant.

OT
OpenTable Diner
Kent
1 review
Dined on 18 July 2017
Overall2Food2Service3Ambience4

Good vibe with purple lighting and interesting decor. Service was good. Foccacia was nice. Main meal was a large let down. Steak was small, boring and over priced. Two baby potatoes undercooked and burnt on the sides. 12.5% gratuity automatically added to the final bill.

JH
JohnH
Aberdeen
3 reviews
Dined on 15 July 2017
Overall3Food4Service2Ambience1

First problem was that the booking made by Open Table was not recorded by the restaurant. Then it took some time for the staff to finish setting tables and clearing up breakfast. The staff did not speak good English and in fact one did not understand English. They did not seem to wish to serve us but very slowly we got our drinks and then our meal. The chef was good but the food was expensive and the overall experience (4 of us alone in a large dining room) was poor.

HB
HungryBear
London
4 reviews
Dined on 5 March 2017
Overall4Food5Service3Ambience3

We went for lunch with friends and managed to find the quietest restaurant in Kent. Lovely. The first and second courses were very nice if delivered a little slowly presumably because we were the only people in the restaurant. Dessert was a mixed affair but generally good. Overall value a little pricy but a good place for a quiet lunch.

s
sweeps
London
4 reviews
Dined on 27 August 2016
Overall1Food2Service1Ambience3

We had raved about this place for weeks and weeks and had had several very nice lunches . However, when we took our friends who were staying for the Bank Holiday, we found this to be woeful. We were ignored for 15 minutes before any offer of drinks arrived. When the food eventually arrived it was lacklustre and cold. There was no quality of service and the staff were not convivial or attentive. This HAD been on our Boxing Day lunch list, but is no longer.

p
vippickyman
London
30 reviews
Dined on 5 August 2016
Overall3Food2Service3Ambience3

Everything was just very average , and therefore a bit disappointing for a first visit . The insalata caprese was no better or worse than a home produced dish , the Sea bass fillets simply fried fish with tomato sauce . Nothing wrong but certainly not worthy of a night out . Won't be visiting again .

d
davidr
Kent
1 review
Dined on 18 July 2016
Overall5Food4Service5Ambience4

despite large group at neighbouring table service was prompt and attentive, food was excellent with true value for money, not particularly local but will visit again. A real find.

SO
SteveO
Dorset
1 review
Dined on 17 June 2016
Overall2Food1Service1Ambience1

Waited 40 minutes for starters to arrive. The main course was over cooked and burnt and just couldn't be eaten. The staff were very friendly and apologetic but will not be recommending this restaurant

s
sweeps
London
4 reviews
Dined on 29 May 2016
Overall5Food4Service4Ambience4

We had a lovely meal on a Sunday lunchtime. It was a very laid back atmosphere with impeccable service and delicious food. Although we did not go there for a Sunday lunch, and preferred to have typical Italian food, the roast dinners looked wonderful and we will definitely be back for one of those.

P
Peter
London
14 reviews
Dined on 6 March 2016
Overall5Food5Service5Ambience4

Excellent food, nice environment for Mother's Day. Will be back again

OT
OpenTable Diner
London
1 review
Dined on 5 March 2016
Overall4Food4Service5Ambience3

Bit quiet on the night but perfect for an early Mothers Day meal. Food was very good if not a little plain. Staff really made an effort with kids which was nice. Recommend for a quiet good meal.

FAQs

Osteria Chartwell is rated 3.2 stars by 28 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.