Summer special was a joke. Speciality drink was Bellini which was inappropriate considering mimosas and Bellinis are served for brunch usually. The crispy rice special was an after thought. It made me think that management is trying hard not to promote their summer specials. When asked, manager try to avoid the subject and left in a hurry. In addition, when you ask the hostess, she had no idea that there was even a special going on. With that said, why even put it on your website and advertise it!?
During the time we were sat, the restaurant was busy. It took maybe 15 minutes before our server came to the table to take our drink order. He was pleasant and eager to please. We asked about the specials and he also had no idea. So he disappeared to enquire about the specials. In the meantime he was bombarded with other tables and took a while to get back to us. When he came back, we decided to order our watermelon ceviche, the crispy rice and our cocktails. The crispy rice cake cake quick and eventually the drinks came. We never received the watermelon ceviche since our server forgot about it. When he brought my beer, he asked, “do you want me to pour that or you will do it?” Note to server, it’s either you pour it or you don’t. No other ways, since it will reflect on your tip.
We ordered the rest of our sushi and the rice truffle. The sushi was good but our server forgot the soya sauce and we had to ask the food runner for it.
It was suppose to be a special occasion for us but Makoto was a great disappointment. We still left a 15% tip even though service was below par.
I want to be fair and honest with my review so here are a few pointers.
Before starting service, go through the menu with your servers. I don’t need everyone to come to the table to check on me and disappear. Communicate better and pay attention to details. You are in Bal Harbour shoppes, be at the top of your game. Be impressive like your vegan sushi roll.
We have always loved going to this restaurant. The rock shrimp is our absolute favourite. My only issue is that, the last few times we have been, the food has become exceedingly salty. To be specific, we have had the miso soup, the chicken soup, the braised rib with noodles, and the beef with the hot stone and all of these dishes were almost too salty to enjoy. It has actually become a bit of an issue for us and I’m not sure if We would run back there. It’s too bad.
Used to love this place but it doesn’t have the quality it had years ago. Pity.
great food. varied menu. many choices. great service. nice outdoor seating for winter. a little pricey, but great quality..
The food is amazing! Best Japanese restaurant I have ever been to. And the service is top notch.
Simply AMAZING sushi!!
I love it and I always make sure to go to Makoto every time I'm in miami which is about 3 times a year.
Hope you try it once and will enjoy it as much as I do with my family and friends.
Food was just okay, with the prices on this menu I was expecting to be blown away and I wasn’t. We had sushi and sashimi and it was as good as many other places I’ve eaten at, only this time I paid nearly double. Also, had reservations for inside the restaurant, upon arrival were offered the option of outdoors or indoors, and chose outside. As soon as we sat down for my husbands 40th birthday dinner we were swarmed by mosquitoes and immediately asked to be moved inside, only to be told no tables were available inside. Ended our very overpriced meal with at least 10 bug bites each. Would not return or recommend.
Japanese waitress was the rudest waitress I have ever experienced. Rude, curt, poured wine like she was dumping it in the glass “hurry up and order.”"bad. Ambience is for amateurs who do not know quality, courtesy, or high end. They should be.a Kiosk in the mall with this type of quality and service. They are not worth what they charge. Dr G
Food is good. Service great.
But music was much better few years ago. What they have now does not suits Makoto. Should be light house music. And the servers uniform ( girls ) is ridiculous.
Always happy to coming back . Thank you !
My favorite restaurant in Miami.
Excellent food and service!
The food was amazing. Our waitress, Hagar, was attentive and friendly.
We enjoyed our meal and evening at Makoto.
Great supper... a wonderful experience for the eyes and taste buds!
Definitely a must!
Often been here. Today had outstanding service.. Would like to commend Nick on providing outstanding service.
Overall ok. Not impressed about the food but still one of my favorite Japanese restaurant in town. Service had huge lacks. They brought us food we didn't order and they didn't bring us drinks we ordered. Felt a bit abandoned. Had to stand to pick a menu, no soy sauce with food on the table etc...
Some of the best raw fish I ate while in Miami. Flavors were vibrant and exciting, and our server made us feel like royalty.
Excellent dining experience. Enjoyed our daughter's thirtieth birthday party with friends and shared a variety of delicious foods. Wait staff is excellent and very fast and efficient. Had delightful "birthday cake" at the end that was shared and enjoyed by all! Highly recommend this Miami Bal Harbor restaurant!
Did not meet our expectations! Service was poor, dishes were not well described, no suggestions were made, rushed service.
None of the 6 dishes we ordered were exceptional.
Would not return.
Food is consistently good and service is always excellent.
Había poca gente y mucho personal, que teníamos que estar llamándolos para el agua o pedir cosas. En general muy bueno, la comida excelente. las mesas muy juntas.
Very good food... service just OK
Great service and amazing food.
Love this restaurant! It is one of my favorites in Miami. The food is absolutely delicious!
Food was delicious!
Must try the waygu beef skewers!!! Great food
Very delicious food.
Great Restaurant, every time I recommend this restaurant guest is very happy.
I’ve been to this restaurant many times and it was one of my favourite places. However, this time the service was terrible and the food was not as good as usual. The server forgot an item we ordered and instead of apologizing, she decided to argue that it was never ordered in the first place. Kind of disappointed this time around.
My wife and I really enjoyed this place! It has a fantastic menu, and you're able to order multiple items so you get a taste of it all! We sat inside and enjoyed the environment quite a bit.
We ser loyal customers as the food and ambience in Makoto ID superb
This time we went to celebrate a birthday and get together
Party of 6 with a large bill
The manager came to us after we had paid and simply in a rude and arrogant tone said “ is time to go”
I hope that manager or the owners read this review and reconsider the way they treat their customers in particular 6 monthly loyal customers. This is NOT the way to kindly ask people to leave a table and there was no long waiting line.
a favorite of ours since we first came 3 years ago, our must to visit restaurant in Bal Harbor!
The Service by Andrew eqs excelent
Awesome as usual! Thanks! The seabass was incredible!
Food was delicious as always - waiting 40 minutes for a table with a reservation was not cool
Amazing experience from start to finish!
I wasn’t happy with the service this time. Also, it was a birthday dinner and despite listing that on the reservation, management did nothing to at least acknowledge it. I’ve been coming for a long time but this time, it left a lot to be desired. Also, the day prior, we had a lunch there and the sushi portions were unacceptable in size. Totally felt like a rip off this time around and I’d never experienced this stinginess at Makoto before.