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Bertucci's has always been consistent with service atmosphere and food. Our server Jules was attentive without being overbearing. The salad and pizza were outstanding. If you want a comfortable casual Italian place to eat, Bertucci's is it. They even serve gluten free products.
The only reason it was 4/5 on the food is because restaurants are back to normal menus but here they are not. It was too late to leave because my kids were super hungry. We will return once the full menu does. The taste and service was great though!
Service was meh. There were 4 servers sitting around waiting for tables to be populated. Our server was in charge of the only 2 tables occupied (ours and another) and the WHOLE bar (?). I guess that is a management issue, he tried his best but was stretched thin (inexplicably). I was there with...
My friends and I came for brunch, they ordered chicken and waffles, but their waffles were cold, syrup was cold. The cheese was not not melted into her eggs, and the restaurant does not offer a sugar free option for those who cannot have sugar.
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