Kai

4.6
1140 reviews
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£41 and over
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Chinese
Top tags:
  • Special Occasions
  • Fit for Foodies
  • Creative Cuisine
Kai Mayfair’s cuisine has its foundation in Nanyang Chinese cooking, the region located within the South Seas of China. It takes a ‘Liberated’ approach to Chinese cooking, respectful of the flavours from its Chinese heritage but not bound by it, offering a menu primarily of specialities unique to Kai. Desserts also feature as a key part of its meal experience utilising ingredients synonymous with the Nanyang region like pandan and durian. Kai has held it’s Michelin Star since 2009. Kai also serves an “Afternoon Conversation & Nibbles” menu perfect for catching up with friends over tea featuring playful dishes like “Willy Wong’s Apothecary Macaroons”.
What 1140 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.5
Service
4.5
Ambience
4.1
Value
Noise · Quiet
84% of people would recommend it to a friend
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OT
London
6 reviews
Dined 3 days ago
Overall 5Food 5Service 5Ambience 5

Always the best ❤️

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OT
London
1 review
Dined 4 days ago
Overall 2Food 3Service 3Ambience 2

Wouldn’t go if I am hungry. Personally I won’t go again as there was nothing special about it. Dishes were small vs the price. I’ve been to Michelin stars and they served way more for cheaper.
As for Chinese food. There are many more places that serve usual chinese dishes of which are known for their generous amount. One dish is normal to serve Two. Dishes at this restaurant is a kid meal size.
Maybe business dinners of which they won’t eat much but again I was disappointed cuz I’ve heard so much abt this place

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LP
Atlanta
2 reviews
Dined on 5 July 2019
Overall 5Food 5Service 5Ambience 5

Absolutely amazing and the best Chinese food I have tasted. I am fortunate to travel all over the world and have eaten in some outstanding places. However, when I am in London I will always go out of my way to book Kai. Their food and service is second to none.
To give you just a small example of their service, I haven't been able to get to London for over a year and the manager still remembered us and even what we ordered! He sent over two glasses of wine as a kind gesture to welcome us back!

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OT
London
2 reviews
Dined on 30 June 2019
Overall 5Food 5Service 4Ambience 4

Kai’s interpretation of the afternoon tea was amazing. Loved the savoury and sweet options all were absolutely delicious and unusual. As vegetarians we were very well catered for. Dishes were so good we ordered repeats of several of them. Would thoroughly recommend.

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M
London
4 reviews
Dined on 28 June 2019
Overall 5Food 5Service 5Ambience 5

Superb from start to just before the bill arrived !! Fabulous everything bar the prices - extortionate but exquisite.

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OT
1 review
Dined on 27 June 2019
Overall 5Food 5Service 5Ambience 5

Great food and wine list. 5 different entree's in our group and all were great. Good advice on the wine.

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OT
London
1 review
Dined on 18 June 2019
Overall 3Food 5Service 3Ambience 5

Staff not as professional as before. Sommelier roaming around and talking to guests w hands in pockets. Another hostess forgot part order and offered nothing for an apology

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CL
Tampa
2 reviews
Dined on 16 June 2019
Overall 5Food 5Service 3Ambience 3

Excellent Peking duck! I will attempt at home white rice with ginger.

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OT
London
6 reviews
Dined on 16 June 2019
Overall 5Food 5Service 5Ambience 5

Always the best

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AP
London
2 reviews
Dined on 14 June 2019
Overall 5Food 5Service 4Ambience 4

Birthday dinner, great as always!

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E
Charleston
55 reviews
Dined on 11 June 2019
Overall 5Food 5Service 5Ambience 5

Wonderful evening. Food was outstanding, service was friendly,efficient and knowledgeable , ambiance was casual but up-scale.Excellent wine list and wine steward. Hard to see how our dining experience could have been any better. Only regrets is we have no time to return.

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OT
Central Coast
2 reviews
Dined on 8 June 2019
Overall 5Food 5Service 5Ambience 5

Wonderful service in an elegant atmosphere. Roasted Chilean sea bass was excellent. Be sure to take the sommelier’s advice he has excellent pairings.

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K
London
4 reviews
Dined on 8 June 2019
Overall 4Food 5Service 5Ambience 5

Very good food, service is very good - our waiter suggested dishes to us which were very nice.
The drinks are quite pricey - what else would you expect in Mayfair.
Worth trying at least once.
One of the best Chinese in London.

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M
London
75 reviews
Dined on 25 May 2019
Overall 1Food 3Service 1Ambience 1

We cannot believe this is a Michelin star Restuarant - the service was SO poor- leaning across to serve, food did not arrive together and having to ask for things several times. Food was tasty but nothing special considering how expensive it is, £200 for soup and main no desserts and they did not have the wine we ordered - would not go there again- think our local Chinese is nicer and definitely cheaper.

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M
Manchester
3 reviews
Dined on 13 May 2019
Overall 2Food 3Service 1Ambience 5

We ordered a lot of food between two of us, and ending up complaining about the cheapest dish we ordered which was a starter (ribs) because there was literally no meat on the bone, literally some skin and bone. The waitress told us there’s nothing she could do as we’d eaten them, which I responded saying there was nothing to eat, so I told her to show the chef. She didn’t come back to us and when I saw her I asked her and she said ‘I’m too busy and the chef is too busy so there’s nothing we can do’. Just shocking customer service for a Michelin star restaurant. Our bill was over £300 and she made us feel like we were pulling a fast one for some free ribs. Won’t be going back anytime. Overpriced and poor service.

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OT
San Francisco
1 review
Dined on 5 May 2019
Overall 5Food 5Service 5Ambience 5

We love going there when we are in London.

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MG
London
8 reviews
Dined on 4 May 2019
Overall 2Food 1Service 5Ambience 4

Brunch menu didn’t have a single dish that could be called fine dining. Kai has a better reputation than that. That food was too much like food court in a shopping mall.

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OT
1 review
Dined on 1 May 2019
Overall 1Food 3Service 1Ambience 2

ソムリエのサービスが最悪

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PS
London
1 review
Dined on 29 April 2019
Overall 5Food 5Service 5Ambience 5

Absolutely fantastic experience from start to finish, the attention to detail was great, the food was incredible and the service / recommendation from the waiter and sommelier were exceptional. Had a fantastic evening I will definitely be returning.

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OT
London
1 review
Dined on 7 April 2019
Overall 2Food 3Service 1Ambience 3

I’ve been to Kai many years ago and I remembered it as an outstanding place! This was the best Chinese restaurant in london. But not anymore! Today my experience was below average, service was nothing close to mediocre and thankfully for the delicious sea bass otherwise I would’ve hate it. The sommelier is so arrogant I couldn’t believe. Not worth it!

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OT
London
2 reviews
Dined on 29 March 2019
Overall 4Food 5Service 3Ambience 3

The food was amazing but the round table was not comfortable. The edges were slanting down even the soup was tilted.
The waiter said it was the design !! We peaked under the table and it was a standard folding table. Too cheap for this kind of restaurant !!!

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OT
London
1 review
Dined on 21 March 2019
Overall 2Food 1Service 4Ambience 4

Very disappointed to find a hair in the chicken dish. Although they apologized and replaced the food it left a very negative feeling . Don’t expect I will return .

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SS
London
3 reviews
Dined on 17 March 2019
Overall 4Food 4Service 4Ambience 4

Great food, very expensive!

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S
London
1 review
Dined on 16 March 2019
Overall 5Food 5Service 5Ambience 5

Outstanding service and great tasting food. Staff were welcoming. The manager was also very friendly. The Chilean Seabass was the best I have ever had and would recommend this dish to anyone that enjoys Seabass.

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M
London
4 reviews
Dined on 7 March 2019
Overall 5Food 5Service 5Ambience 5

Fabulous everything !! Thank you very much xx

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MG
London
8 reviews
Dined on 2 March 2019
Overall 2Food 1Service 5Ambience 3

Saturday buffet lunch menu and food was more like food we get in a food court in a shopping mall.

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KK
London
3 reviews
Dined on 2 March 2019
Overall 5Food 5Service 5Ambience 5

Great foods and excellent service from staff. Highly recommend the Saturday brunch

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F
London
20 reviews
Dined on 2 March 2019
Overall 5Food 5Service 5Ambience 5

Great food and outstanding service.
The brunch was a great opportunity to taste many delicious dishes.

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SX
London
14 reviews
Dined on 1 March 2019
Overall 5Food 5Service 4Ambience 5

We had lunch at Kai and were more impressed by the starter and the dessert than the main courses. Overall the food was scrumptious whilst a little pricy. Great for special occasion and will recommend to other friends.

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OT
London
1 review
Dined on 28 February 2019
Overall 5Food 5Service 5Ambience 5

The service was great and the food was exquisite. Excellent portions and the tastes were beautiful.

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OT
London
1 review
Dined on 24 February 2019
Overall 5Food 5Service 5Ambience 5

Very good expérience

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E
Toronto
2 reviews
Dined on 19 February 2019
Overall 4Food 4Service 4Ambience 4

Noodles with lobster essence, chocolate tree dessert and pork belly were all scrumptuous.
Waitress was helpful in taking photos etc. General knowledge of Chinese food limited. The Lo-hei, surprisingly was not up to scratch.

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OT
London
2 reviews
Dined on 15 February 2019
Overall 3Food 5Service 4Ambience 3

Leider wirkt das restaurant etwas angegriffen
Eine Renovierung von Toiletten und der gesamten Einrichtung ist fällig

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S
London
3 reviews
Dined on 14 February 2019
Overall 4Food 5Service 3Ambience 4

Food was amazing ,

However the service of the wine was very very slow, we had to ask multiple times for the lady in charge of the wine to come, too many times glasses left empty!

The food service was very good instead !

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d
London
4 reviews
Dined on 12 February 2019
Overall 4Food 4Service 4Ambience 4

Good ambience and environment.

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S
London
2 reviews
Dined on 9 February 2019
Overall 3Food 3Service 2Ambience 2

I booked here to give my partner a Chinese New Year experience, or at the very least a great Chinese experience. Although see thought it was “ok”, I was bitterly disappointed.

Firstly the staff, not one of them was Chinese!

Service was poor. Not polite. Not attentive or aware. Lots of distant looking uninterested people doing what they had too.

Two starters came over 5mins apart so mine was cold when hers arrived.

Mains arrived and were placed for the wrong person even though there was only 2 of us. And then the side noodles (quickest thing to make) came 5mins after the mains. The noodles were meant to be flavoured as described but were just very plain and rubbery.

There was no wow factor here in terms of food quality or service. I would prefer Novikov or Plum Valley for food and service.

Go elsewhere, trust someone that lived in Asian for years and is a massive foodie.

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OT
London
6 reviews
Dined on 5 February 2019
Overall 4Food 5Service 3Ambience 3

Chinese New Year celebration.

The table assigned was bad . Right at the service exit and station . There was no ambience to speak of . High traffic, rushed and there is no genteel air about the experience , there should not be a table in the location . When I enquiries via email ,it was clear that it was for a new year celebration as i asked about the Yee Sang .

We are however there for the food mainly , which is always excellent especially the dessert and the street noodle . Portion size for the Yee Sang and some of the main courses could be more generous ( since it’s meant for sharing ) even if pricing is adjusted up slightly .

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OT
London
2 reviews
Dined on 3 February 2019
Overall 5Food 5Service 5Ambience 5

Marvellous, brilliant

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OT
2 reviews
Dined on 3 February 2019
Overall 5Food 5Service 5Ambience 5

A discreet location. The service was excellent and the food first rate. Will look forward to returning soon

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MT
1 review
Dined on 25 January 2019
Overall 5Food 5Service 5Ambience 4

Fantastic restaurant and top quality food with brilliant service

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