Hakkasan Mayfair
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The server wouldn’t seat us at a table while half of the restaurant is empty
Dear Choy, Many thanks for taking the time to leave us a review. Our guests' to say are of the upmost importance to us. It's disappointing to read that you were not happy with the ambiance. Hopefully we will have the chance to redeem ourselves on a different occasion. Warmest regards, the Hakkasan Team
good atmosphere
I would recommend it but only as an experience. I thought some of the food was hit and miss. They were very good with the allergy aspect of the menu. Cannot fault them for that. The rest of the service was average and not befitting a Michelin star restaurant. The staff dressed in blue hardly cracked a smile all evening. I have been to numerous 1 stars that do everything much better. Also the prices are crazy but I assume the rent of a place that large in Mayfair and the amount of staff has to be covered somehow. If I got invited back I'd probably go but I don't think I would go out of my way to go again myself.
Amazing food . Very good service. . The staff is very attentive
Dear RoxanaI, I would like to thank you first for leaving us such a great review. Our guests' comments are of the upmost importance to us. We all hope to seeing you soon again at Hakkasan Mayfair. Kindest regards, the Hakkasan Team
2nd visit and we’ll be back. The food is just too good
Dear MargaretC, Many thanks for leaving us a review and what a lovely review! We are all glad you have had a great experience at Hakkasan Mayfair. Hopefully we will see you soon again. Kindest regards, the Hakkasan Team
Excellent food and fast service. Always one to go to when you want high quality food.
Dear Sattar, Thanks for your great comments and 5 stars! On behalf of the entire team, we all hope to seeing you again soon at Hakkasan Mayfair! Sincerely, the Hakkasan Team
The food was good but the customer service wasn’t up to scratch
Dear OliviaS, Thank you for taking the time to detail your recent dining experience at Hakkasan Mayfair. At Hakkasan we pride ourselves on exceptional service that makes our guests feel comfortable and well looked after. I must apologize if this did not happen during your last visit. We really hope we will have the chance to redeem ourselves soon. Kind regards, the Hakkasan Team
Husbands birthdy
The food was excellent always! One of my favourite restaurant in London!
Dear Lena90, I would like to thank you first for taking the time to leave us such a review. It is always a success for the whole team to please our guests. Hopefully we will see you soon again in Hakkasan Mayfair. Kindest regards, the Hakkasan Team
We gave as the note it is my father’s 60th birthday but they did not have any information about it!!
Hello there, Many thanks for taking the time to leave us a review. Our guests' to say are of the upmost importance to us. Looking into what happened in regards to your missing desert plate, I am truly sorry it didn’t arrive at the table as it should of was due to human error on the evening. I really hope we will have the chance to redeem ourselves soon. Kindest regards, the Hakkasan Team
Outstanding as always. Fantastic food and service
Hi there, Many thanks for your lovely words! We are all glad to read we have been able to provide you with a great experience. Hopefully we will see you soon at Hakkasan Mayfair. Kindest regards, the Hakkasan team
Absolutely fantastic atmosphere and even better food, didn’t know entirely what to expect and was very pleasantly surprised. All the staff were immensely helpful and accommodating, would absolutely recommend.
Dear DanyalU, Thank you for taking a moment to leave us your review, what a wonderful feedback. We are so very happy to hear that you had a great Hakkasan Mayfair experience. Looking forward to seeing you again soon. Kindest regards, the Hakkasan Team
Great experience as always
Dear Helen, First and foremost I would just like to say thank you for taking a moment to leave us your review. Here at Hakkasan Mayfair we are always pushing for perfection. Wonderful news that your experience was special and one to remember. Kindest regards, the Hakkasan Team
Restaurante totalmente recomendable, realmente desde el principio al fin todo maravilloso. Nos encantaron los Dim Sum... un auténtico placer en boca. Lo recomendaré a mis familiares y amigos. Mis felicitaciones a todo el equipo que forma este restaurante!
Dear LuzY, Thank you firstly for taking the time to leave us your comments. It is always wonderful to hear you enjoyed your Hakkasan experience. Looking forward to welcoming you back soon. Muchas Gracias! The Hakkasan Team
We were attended by the waiters frequently! We had to wait more than 15 mins every time we requested something! The dj was bad for the celebration of new year!
Although we had a reservation, we werent given our table as requested!
Hello there, Firstly I would like to thank you for taking the time to review your recent visit at Hakkasan Mayfair. It's only through our guests' comments that we can continue improving our service. We are sorry to hear that you were not 100% happy with your experience and that you were disappointed with some elements of the service. Your feedback has been passed to higher powers and will be fully taken on board. We'd love the chance to redeem ourselves soon. Sincerely, the Hakkasan Team
I was a lovely experience! But the food came way to fast and we didn’t have time to finish one dish before the next was served. We had to ask them to slow way down, otherwise we would be done within 1 hour. Other than that it really was lovely ❤️
Dear Simone, First and foremost I would just like to say thank you for taking a moment to leave us your review. Here at Hakkasan Mayfair we are always pushing for perfection. We take on board our feedback very seriously and I do hope you shall come and visit us again soon. Kindest regards, the Hakkasan Team
It was fantastic!
Hi there, Thanks for your great comments and 5 stars! On behalf of the entire team, we all hope to seeing you again soon at Hakkasan Mayfair! Sincerely, the Hakkasan Team
Very expencive om ned Years eve. Great food, good service and fantastic athmospher. Too pricy
Dear TomE, Firstly I would just like to thank you for taking a moment to leave us your comments. I can assure you that the comments you have expressed have been passed on to higher powers and we have taken everything on board. We shall look forward to seeing you again soon. Warmest regards, The Hakkasan Team
Food was good in general. However, was disappointed that when I arrived we had to choose from a set menu, which ended up costing a lot of money. There was no mention of the set menu when making the booking.
Dear HitenV, Many thanks for taking the time to leave us a review. It serves as a great platform to better ourselves. It is disappointing to read that you were not 100% happy with your Hakkasan experience. Rest assured that your comments have been passed to the relevant department and will be fully taken on board. Hopefully we will see you soon and we will have the chance to redeem ourselves. Kindest regards, the Hakkasan Team
Service was a bit poor but may be due to the fact it was 4pm on New Year’s Eve. Food was good as always though. Dericious.
Dear MrLouis , Firstly let me thank you for taking the time to review your recent visit at Hakkasan Mayfair. It serves as a great platform for us to better ourselves. I apologies that your experience wasn't perfect. I sincerely hope that your recent dining experience will not deter you from visiting us again. On behalf of the entire Hakkasan Mayfair team I hope we will have the chance to welcome you back in order to redeem ourselves. Kindest regards, the Hakkasan team
Took long to serve us and did not check if we was happy ! Also took long to get bill
Hello there, Many thanks for taking the time to leave us a review. it serves us as great platform to better ourselves. It's sad to read that your recent visit did not live up your expectations and on behalf of the entire team I apologize for the delay in the service. We would love to have the chance to redeem ourselves soon. Warmest regards, the Hakkasan Team
Food quality and service exceptional, outstanding; but the noise and the price decrease the final qualification in ratio quality/price
Dear JUANR, Thank you so much for leaving us your feedback. Fantastic news that you enjoyed the food and the service. Sorry to hear that you did not like the ambiance. We shall look forward to seeing you again soon. Warmest regards, The Hakkasan Team
2 hour limitation for 8 people is difficult even deciding what to eat . Normally in Chinese food one shares . Waiter though nice mannered pushing you to finish to keep the time limit . They missed one of our dish.
Disappointed this time . Hakasan always been our favourite restaurant. When you pay high prices one needs bit of time to relax .
Dear Sajsh, Thanks for leaving us a comment on your last visit. Our guests' feedback are of the upmost importance to us. Here at Hakkasan Mayfair we do have in place a strict 2 hour table time policy and I cannot apologize enough that we were unable to extend your table time so I can totally understand your frustration. We all sincerely hope we will have the chance to redeem ourselves soon. Warmest regards, the Hakkasan Team
Very good food , best dim sum I ever had but too noisy and not very attentive service
Dear ElodieG, First I would like to say thank you for taking a moment to leave us your review. Here at Hakkasan Mayfair we are always pushing for perfection. We take on board our feedback very seriously and we do hope you shall come and visit us again soon. Kindest regards, the Hakkasan Team
Really nice starters, overlall you get a feeling of being in an all you can eat place.
Dear Alex, Many thanks for taking the time to leave us a review. it's only through our guests' feedback that we can continue improving our service. It is disappointing to read that your dining experience did not live up your expectations. on behalf of the team, please accept our apologies. We would love to have the chance to redeem ourselves very soon at Hakkasan Mayfair. Warm regards, the Hakkasan Team
Lovely food and great atmosphere, perfect venue for a special occasion
Dear HayleyS, Thank you for leaving us your feedback. So happy to hear you had a great experience. We shall look forward to welcoming you back soon. Warmest regards, The Hakkasan Team
Nothing more than a jet-set restaurant. Very expensive for very poor experience quality.
Food was good, but unacceptable service for a “high-end” place.
Never gonna get back there.
Dear NicolasD, First I would like to thank you for taking the time to review your visit at Hakkasan Mayfair. It is only through our guests' feedback that we can continue improving our service. It's is sad to read that your dining experience did not live up your expectations. We take great pride in customer satisfaction and making every guest to feel special at Hakkasan. We do hope that the few concerns expressed will not deter you from visiting us again. Kindest regards, the Hakkasan Team
Food was fine but not as good as we had previoualy at their restaurant HKK. The restaurant was overcrowded and service rushed, but most disappointing was ridiculously loud, thumping music.
Overall, a really nice experience. We had a bad experience with a waiter, who did not bring our drinks for long, but after that another waiter solved the problem and was very kind with us.
Dear ElenaM, Firstly I would like to thank you for taking the time to detail your recent visit at Hakkasan Mayfair. Our guests' have to say are of the upmost importance to us. On behalf of the entire team, I do apologize if your dining experience wasn't perfect. We sincerely would love the chance to redeem ourselves soon. Kind regards, the Hakkasan Team
Lovely food. Service could be a bit better. Took us ages to get our bill and our food arrived before our cocktails
Très bon accueil, menu excellent mais serveur brusque et pas aimable. Heureusement que le manager est intervenu pour s’excuser et nous a offert le vin, geste professionnel.A bientôt
Cucina Cantonese stellata,sempre il top!
As always the food was excellent, however the service was poor with bad attitude and sullenness of both the people supposedly welcoming us, as well as some of the waiters
Fabulous food, especially the beef ribs and Peking duck! Great service & atmosphere. Great for kids, who like to try lots of different dishes.
Requested a birthday surprise but was not given one.. poor customer service and over priced!
What a restaurant!! Very kind, very tasty... it was a very good experience
Thanks for your amazing service, Rafael! We will be back again!! The food is delicious.
The food was very good. And that is About it. Service was way to fast. Wanting to get you out so they can refill the table. Wanting to sell you vertelt expensive wine. This for the price of 180 £/pp. Price quality nog good, dark and loud Place( people Reading the menu with the flaslight from their cellphones). Service nog realy friendly. Much better places for this amount of money. Not visiting again.
World class food & service. Drinks out of this world! Wines slightly over priced & the noise level a bit disturbing.
Amazing food and decor. Quality food with good cocktails. The waitress and staff were warm and gave us a special corner table so that we were comfortable with our 2 year old son. Music was good as well.
Dear Aagarwal, Thank you so much for leaving us your feedback. Wonderful to hear that your Hakkasan experience was one to remember. Looking forward to welcoming you and your family again soon. Warm regards, The Hakkasan Team
