Hakkasan Mayfair

Terrible bad service, crazy people, bad food and no sushi there

Excellent food but shockingly bad waiting staff, certainly not worth the 13.5% service charge.

Really really good dim sum. The fried we ordered rice was ok and the sweet and sour pork was good, maybe too well cooked. The server was knowledgeable. The dinning room got really noisy and it made it difficult to hear our conversations. Overall it was a pleasant experience and the dim sum was just beyond. Worth going.

Very good food, excellent service and in general the atmosphere was amazing

We were 8 people having our Xmas lunch. The food and wine were fabulous. The staff were very attentive and helpful with explanations about the food. Everything that we ordered came out quickly and an eye was kept on our wine bottles so that more could be ordered. Everything is very professional.
The decor is also very cool.

We were celebrating our anniversary. We felt really uncomfortable ordering the food because the waiter was really impatient and rude and couldn’t help us at all deciding the food though we asked for recommendations. We ordered then jivara bomb for dessert and she just splashed the chocolate over, still she saw that we were taking a video. Hakkasan has been my favorite restaurant for a long time but this completely ruined our night

DJ "sounds" ruined the dining experience. I could not hear my wife speak
Disappointed that all the food we ordered was delivered at the same time so we couldn't possibly eat it when warm.

They had removed the Taste of Hakkasan menu from their Christmas offering which was a pain (it makes life very easy), and the next set menu up was £88 which is a significant jump. But that aside, our waitress was unfriendly and at the end of our very expensive lunch she said they had another party booked on our table and could we take our tea and move. It seems a shame, Hakkasan has replaced Kai for my family and I as our favourite Asian restaurant in Mayfair and the food is always exceptional but when spending a few hundred pounds on a lunch I don’t expect to be hustled out after two hours and leave feeling like there isn’t a friendly face in the whole restaurant.

Hanway Place is the better option in terms of ambience and food. Although you would expect the food to be of the same quality, Mayfair was a slight let down. Service is fine, but bringing about 15 dishes for four people in one go is over the top, and of course results in one or two cold dishes. I do not recall Hanway Place ever doing that.

Hakkasan never fails to deliver delicous food - great cocktails too

Magnífica experiencia. La comida, el servicio y el ambiente impecables. Muy recomendable.

Great place to eat in london and I love the duck, it was the best dack I eat ever

I spilt chilli sauce on myself and the waiters were so accommodating and got me some baking soda to scrub it off :) it was much appreciated!

Set menu for 2. Dim Sum excellent. The 4 mains were all served almost simultaneously which means they get cold. Rechauds are sorely needed. The duck dish was very heavy, the cod in champagne and the venison outstanding. Dessert nothing special - some apple concoction and a pineapple dish. Service very good and the ambiance is great. The restaurant in Shanghai is far better though.

The quality of the food was good, except the dessert. Only chocolate. So for a 'signature' dessert it was very disappointed. It was also too expensive taking the quality of the food into account. Too noisy. And also, the service was to 'pushy'. We really needed to get out so other clients could take our table. So we did not really felt 'welcome' at the restaurant.

Bad food bad service !

Food is pretty good, but not necessarily outstanding. Service and atmosphere are ok as well. Cocktails and Food is very expensive though - beware.

Food great, service great for a start then disappeared. Had to ask 3 times for the bill

MC dondalds can learn a lot from this
'fast' concept as hakkasan looks to be awarded the upper class fast food restaurant in London. Just finished my starter when the waiter served main... When we asked to wait a bit he become very rude... Bad experience.

Wouldn’t let us sit downstairs despite booking a month ago - seems they are giving priority over later bookings. Host snatched our coats out our hand and was generally rude (I.e not welcoming). Was 40 mins before I got my first drink and ordered only to be told there was no duck (half 7 on a Tuesday night) with no pre warning as we were sat and no apology. Music was way too loud upstairs. Sea bass was amazing though! Service wasn’t memorable..staff seems flustered and over worked: avoid in busy season

Great food, beautiful decor and nice ambience but cold, transactional and even snooty service.

Love the darkness of the place, service and food. The music was a bit load so difficult for have conversations..but will come again for sure.

Nourriture de qualité, service soigné, très bonne ambiance

We usually had great experiences with Hakkasan. This time the service rushed us through with the menu and even wanted to take the plate from my friend whilst she was still eating. The food was rushed whilst the wine took long...
What was great as usual was the food! The service had not the best day...

The server was not willing to be helpful and he didn’t give us the right information about our choice. We had the duck and it was big enough for 4 people and we were 2.

Food quality was outstanding. Excellent service and constantly being referred to see if you need help. Food did not take long to come and was well cooked. Definitely recommended

Some of the dishes were outstanding, while others were more average. Very good coctails. Did NOT like the way we as customers are first sent to the bar, and then rushed through a 7 course meal in just two hours from arrival until you get the bill at the same time as dessert are served and are more or less asked to hurry. Reminds me more of a money machine than fine dining.

Party of four. Sat on the ground floor for the first time - where the music was horribly loud. Hard to maintain a conversation. Good advice from waiter to order from 2 set menus. I said I would like to order extra rice as I have big appetite. Waiter twice insisted I wouldn't need it. (I did and had to order it later). During payment, there was a transmission problem with the card machine and the waiter went to speak to the manager which made me feel uncomfortable - especially when he referred to the bill and so revealed the cost of the meal to my guests. The food itself was excellent. But it made us realise that on a previous visit two weeks earlier - also 4 people with a set menu - some of the food did not arrive! We had several more items on the second visit. When you're paying more than £500 for a meal for 4, I think it should be smoother than this. The dreadful volume of music on the ground floor makes it unlikely I would choose the Hakkasan again.

Again a great te at Hakkasan Mayfair. This time we took the Pearl menu. Highlights of this menu are the Peking Duck and the signature dessert (chocolate treat in overdrive). One tip for the team: next time, if one of the table guests is in the restroom, please wait a moment with serving out until that person is back. Ranking comes with obligations I would say!

The food was incredible. The flavors were amazing.

The food was (and is) always outstanding. The service was terrible. We arrived five minutes early for our reservation, introduced ourselves at reception, and were brusquely told our table wasn’t ready and we’d need to go to the bar and wait. We did so, and fifteen minutes passed. We walked to the front and asked, politely, if our table was ready, and the man at the front told us, rudely, “no, I would have told you if it was”. Fifteen minutes later (twenty five minutes after our reserved time) we asked again, and he wordlessly walked us, a group of three, to a table clearly meant for two, and walked away. We then waited ten minutes for our server to arrive. The food itself arrived on time and delicious, but the getting there was beyond disappointing.