Glasshouse Bar & Restaurant
Waitress was rude and condescending. Menu didn’t match what we had seen in the room on our smart TV. When questioned about this waitress nonchalantly said the menu changed a few months ago as if to say it was not her problem. When ordering drinks not all available and it felt as if she was trying to bully my wife into ordering something.
We left before eating!!
What shone for us at the glasshouse was the staff, we received fabulous service, great advice on tapas meal choice and the venue as a result had a lovely welcoming feel. We were offered a private booth in the restaurant to have our business lunch which we really appreciated. Food was great, location fabulous and proximity to the Printworks NCP was perfect. Would certainly return.
Thank you for a wonderful evening, food was wonderful, the staff were very friendly and made us feel welcome, we would definitely recommend this restaurant to anyone looking for a great place for a meal and drinks, many thanks
Had a reservation here and when I got there the man working shushed me and told me the kitchen is closed.
I'd booked ahead which turned out to be pointless for a few reasons, firstly the place was pretty empty (Saturday 6:30pm) and secondly because they didn't seem to recognise the booking in any event, no table ready, staff didn't really seem to know what they were doing, they said they hadn't enough cutlery so when we decided to order starters as well as mains, the waiter had to take cutlery from other tables, apparently he said that they'd been stolen??? Menu itself looked fine, however a number of the dishes were not available despite the restaurant being 85% empty. Food was fine but one of our starters was missing a main component so had to be sent back. Once rectified, everything was fine.
Overall the food was ok but the lack of atmosphere and disorganised way in which it's run means that we are unlikely to return. There are plenty of great restaurants in Manchester, so I'd give this place a miss
Lovely food, friendly and professional staff, the 3 courses with a drink for £23.95 is a deal, just couldn't believe this place wasn't busier.
Very pleasant place to have a drink and have a meal
Ambience was nice however had to wait a while to be noticed and seated!
I would not recommend this restaurant, food poor, service poor.
Big portions reminiscent of hotel food in the 80s. Ok but not worthy of outstanding praise. Ingredients and flavourings are very average.
The food was gorgeous, and the service was very good, the staff were very attentive and friendly. The location is slightly hidden away, but in a lovely building.
Very nice place to dine. Staff were very polite and great to talk to. Food was of excellent quality. Well worth the extra money.
Don't miss this fantastic Manchester bar and restaurant. The staff is friendly, the food eclectic and outstanding. The atmosphere is hip, the vibe great. Loved it all - the food, the service, the location and just some of the best and most fantastic drinks. Cheers...
Great evening , great food and good wine despite being temporarily in a banqueting suite. Currently undergoing refurbishment, we will certainly be back to see the opening of the new restaurant design.
Restaurant was pretty quiet for a Friday night but that suited us as we like to talk. The food was excellent value for money and very good choice from the set menu. Wine a little expensive at £6.95 a glass but overall had a very enjoyable night,
gentleman at front of house was superb.Table has been booked but specials not available at that time ,it was our anniversary so a little disappointing.However the gentleman got back to us and advised that the chef would prepare the specials menu.The food and service was superb and a delightful complimentary drink.Really made our anniversary special ,thankyou
We were made most welcome. Chose our menu in the lounge with a drink. Called through to the restaurant when meal was ready. All food cooked from fresh and was to a very high standard. Amazing cocktails. Staff were very professionally trained. We would definitely eat there again. Although we did not stay in the hotel it looked a wonderful place to stay. Highly recommend it.
We booked last minute and the restaurant was very quiet. Service was excellent and the choice of food was very good. The wine list offered sufficient choice and the whole meal was good value for money.
It's a very nice venue which I am sure will be found by more - we will certainly be going back.
My husband and I dined here on the 2 evenings we were staying at the Crowne Plaza. We were in Manchester to see ELO at the Manchester Arena.
We both had the wood pigeon for starter on the first evening then I had the pan seared chicken my husband had the lamb. This was followed by the white chocolate and raspberry bavarois my husband had the rhubarb and ginger sponge pudding. We chose a Malbec as the wine accompanyment. The following evening I had the chilli and lime fried halloumi served with a tomato salsa. My husband had the Thai beef salad our mains choice was panko fried cod for my husband and I chose lemon sole with a langoustine broth.
My dessert was cheese and biscuits actually served with soft butter curls lovely. My husband chose the blueberry cheesecake. The wine was a Chardonnay.
All food was beautifully presented and hot and tasty. The staff were warm and friendly and courteous.
We had an excellent time on both evenings and I would highly recommend a visit.
From the moment we entered the venue on a busy Saturday night we were made to feel very welcome. A very knowledgeable waiter who was fantastic throughout great service and the food was awesome especially the rib eye (cooked to perfection) certainly recommend and will be going again
My wife and I stayed 1 night 17/12/15 spent day Xmas shopping meal was booked for 7.30 was made very welcome in the restaurant by happy smiling staff it was quite but filled up later.we chose the wine/dine option great value,food was excellent and time between courses was just right.the staff were excellent my wife really enjoyed the whole evening.Finished off the night in the bar.Cannot fault the hotel or the restaurant,this was our first visit and won't be the last,thanks again,merry Xmas.
Dave and Elaine
It was easy to book the table at the time we wanted. The choice was excellent and we all selected off the set three course menu with a glass of wine. The starter swerve great and the main courses hot and efficiently served as were the sweets delicious. The staff were caring and attentive. The restaurant was lovely and warm from the horrid rain. It was a little quiet but we all enjoyed the food.
I can't believe how bad everything was. I asked if the fish was boned and was tolded that it was. There were more bones that when the fish was alive. Tasteless and boney. Just a bad experience. Go somewhere else.
Pre Booked via Web, didn't realise it was part of the Crowne Plaza Hotel at the time, On arrival created quickly as there were no other diners in at 6.45 on a Friday night!! Served quickly, excellent food presentation, friendly staff. During the meal there were only 3 other diners in until we left at about 8.30pm which was a surprise given the Restaurant is Modern, very clean, very well placed and the staff were faultless, Prices wer what you would expect and the portions about right, Would definitely eat here again.
Reserved a table for a Mother's Day brunch only to be spoken too very rudely by a waiter of whom advised in broken English that we would not be served as the food was finished and we were not residents. Totally Appalled. Why accept the booking ???? My family and I ( the booking was for 7 persons) were left standing very uncomfortably in the restaurant feeling frowned upon. We quickly dismissed to San carlos restaurant where the service was excellent and the food superb.
good food, prompt service and fairly good value for money. will definitely visit again. Thank you for all the attentive staff in particularly Miguel for looking after us.
Works leaving do/ Xmas meal. Researched and found via open table- having never used the service before. Checked on trip advisor the restaurant was okay and booked it. Advertised as 3 course meal with glass of wine for £19.95 per head, which it was really good value for money and tasty albeit limited menu. Sneaky with the extra 'added service charge', though I would have tipped anyway as staff very friendly and food good.
Whilst the value option is indeed the 3 course with wine for £24, the menu is not the most extensive of options.
The bar staff seemed to be having issues on the night we visited, a white wine & soda, came as separate drinks - mix your own being the order of the day.
The food was OK, but not exceptional. If you don't like your lamb rare, make this point at the time of ordering, and it was delivered more blue than rare.
The level of service was extreemley slow - a half hour wait for coffees nearly resulted in our leaving before they arrived. And to add insult to injury a compulsory 10% service charge capped the night off.
Overall OK - but not the best!
I have visited this restaurant twice. I booked on open.table. The ambience is nice because during the week it does not tend to be overcrowded. The staff are exceptionally helpful. The only drawback is they list a 3 course meal deal and wine for under £20 - in fact when you get there it is £23.95. So if you are on a budget you may end up paying more than you bargained for!
Good food, nice surroundings, polite staff and excellent for pre arena dinner
I took my wife to the Glasshouse for her birthday treat. The restaurant itself is situated inside the Crown Plaza, which is located in a very strange part of Manchester - it's a mixture of high-rise new buildings, run-down old shops, and car parks. The restaurant has nice décor, but there was no atmosphere in there. The food was good - they offer a 3 course meal with a glass of wine for £19.95 which is very reasonable. The staff seemed to be all Portuguese, so some language issues were present, but were really friendly and attentive. There seemed to be a problem with the crème brulee so I had to send it back, but they quickly gave me a replacement cheesecake, and in the end I'm glad the crème brulee was bad because the cheesecake was great!
The meal was well executed and the portion size was just right, a little thought to presentation may just improve things somewhat. The staff were wonderful. However, the restaurant lacks ambience, although well decorated it is a featureless, has no background music and the lighting is bright and quite intrusive, a little rethink on decor would make a huge difference to any dining experience.
Location great, if you're going to the Arena. However there is no atmosphere - you feel like you're dining in a hotel reception.
We went to the Glasshouse early evening in June and it appeared quite formal and lots of business people were already eating. However, they made us (including our 5 year old) very welcome. The set menu was very good value and the food was also very good. The children's portions were very generous - I had to help finish it! Would recommend and definitely return again.
Booked for an evening meal and couldn't be happier with our choice. Fantastic set menu with terrific food. Great service from all the staff made a superb evening.
Had the meal deal which included cocktail 3 course meal & glass of wine. Food delicious, well presented & timely as we were attending a concert. The service was exceptional, all staff pleasant and helpful. We would certainly go again
lovely staff, decent slection of food and good portion sizes , nice cocktail and wine
just alwasy feel hotel restuarants lacking in atmosphere ...
Great value - we had the £25 3 course set meal with wine and cocktail. Could not fault it. Lovely food and all the staff were so attentive. Definitely recommended and hope to go again soon.
No complaints at all.Great value at £20 for 3 course set menu inc wine.
Our group enjoyed exceptional service, 3 delicious courses (and generous portions), accompanied by a complementary Bellini and a large glass of wine for £24.95! I would highly recommend this restaurant.