Fratello's Jesmond Newcastle

3.5
237 reviews
£25 and under
Italian
WE ARE OPEN FOR OUTISDE DINING! RESTAURANT BOOKINGS OPEN FOR DINING BEIGINNING 17TH MAY. ALL BOOKING PRIOR TO THE 17TH MAY ARE FOR OUR OUTSIDE DINING AREA!

Tables will be booked in two hour windows and we may require a deposit to confirm your booking.

Located in the popular area of Jesmond, just a 5 minute walk from Newcastle city centre, makes Fratello’s the perfect place to start your evening. Chic and contemporary yet comfortable, this restaurant encourages you to unwind in style in the leafy surburbs instead of heading into town.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
What 237 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on recent ratings
3.9
Food
3.6
Service
3.4
Ambience
3.8
Value
Noise · Moderate
71% of people would recommend it to a friend
Sort by
Filters
g
gemmaj
Newcastle
1 review
Dined on 10 October 2020
Overall5Food5Service5Ambience5

very friendly staff & amazing food! good value for money & lovely cocktails. Will definitely be returning 🙃

R
Robsons
Newcastle
1 review
Dined on 2 October 2020
Overall4Food5Service5Ambience4

Food was really tasty and served hot and in good time. Tables well spaced and our waitress was charming. All waiting staff were wearing masks and whole experience was very positive.

HH
HazelH
Newcastle
1 review
Dined on 2 October 2020
Overall5Food5Service5Ambience5

Always had lovely meals here. Enjoyed our night for my lockdown birthday. Lucky for us we have four of us in our house so had a lovely night.

PH
PollyH
Newcastle
1 review
Dined on 26 September 2020
Overall5Food4Service4Ambience3

food was yummy
large portions so don't overdo it in the starters

t
toniac
New York Area
2 reviews
Dined on 25 September 2020
Overall5Food5Service5Ambience5

Food delicious as ever. Covid safety measures in place which makes dining feel safe

KB
KatieB
Newcastle
1 review
Dined on 19 September 2020
Overall5Food5Service5Ambience5

I booked here as a last minute meal out and I was overjoyed with the service, staff and the food. The restaurant is beautiful, the food is great value for money and the ambience is so cosy and warm. The staff apologised for our food running a little late, which we didn’t think it was, and offered a set of complementary desserts as an apology. Overall, we were so pleased with everything about this restaurant. I’d
recommend Fratellos to anyone.

S
Susans
Newcastle
1 review
Dined on 15 September 2020
Overall3Food3Service3Ambience2

Only criticism I had was when I booked a table, the menu was not the same as the one online. Not the dishes I wanted so had to just do with what there was.

s
stevec
1 review
Dined on 14 September 2020
Overall5Food5Service5Ambience5

Lovely place, pizza to die for, great staff, will definitely return

JD
JamieD
Newcastle
1 review
Dined on 5 September 2020
Overall1Food2Service1Ambience2

I have emailed a complaint to the hotel. Very disappointing and not value for money.

S
Stephh
Newcastle
1 review
Dined on 30 August 2020
Overall5Food5Service5Ambience5

Lovely place, food was gorgeous and our waitress couldn't of done more for us, very attentive and nothing was too much trouble.

VS
VictoriaS
1 review
Dined on 18 August 2020
Overall4Food5Service5Ambience3

Lovely food , just the bench setting was uncomfortable.

GB
GrahamB
1 review
Dined on 15 August 2020
Overall4Food4Service4Ambience4

The restaurant is next door to the hotel that my wife and I stayed at. In the current COVID-19 situation we didn't want to venture any further than we had too. Luckily the restaurant was excellent, both in food, service and coping with the COVID restrictions.
We felt very reassured that the safety of customers and staff was being looked after to the highest level. Tables are very widely spaced and are all sanitised as you are about to be seated ensuring that they are as clean as possible for new customers.
The service was friendly, knowledgeable about the menu and to a high standard. All staff at the restaurant should be proud of the delivery of excellent service and food in these extremely difficult times. The menu was different from the online menu, but was still offering a good varied choice in all sections of the menu. We had different mains and shared a pizza bread as an addition to the pasta meals, all excellent. We have no hesitation in recommending this restaurant for an evening meal with great food and service, presented in a very safe way.

LL
LisL
1 review
Dined on 12 August 2020
Overall3Food5Service2Ambience5

The food was really good but it took so long, we spent 3 hours in our table and missed our train.

MH
MalcolmH
1 review
Dined on 12 August 2020
Overall2Food4Service1Ambience1

Booked for 7pm - unable to find our booking - not asked for our name / number for track & trace. Seated for half an hour before we were asked for our drinks order we also ordered main course at same time - drinks arrived 15 minutes later and food arrived at 8pm - food pretty good when it arrived
Waitress staff run off their feet but just not enough staff to cope although restaurant not full. Concerned that the reviews from the previous week were very poor but obviously no changes were made to improve the service and the resultant feedback

RT
RachelT
1 review
Dined on 12 August 2020
Overall1Food1Service2Ambience2

Unfortunately the food was terrible and the service wasn’t much better. We had to wait at the door for around 10minutes when we arrived, the restaurant wasn’t busy at this point and a number of staff walked past us. When we were taken to a table it hadn’t been cleaned so then had to stand and wait again. The bruschetta was soggy, the chicken was dry and the chips were far too salty. The lady who took our order did not know what the chefs special dessert was when we were asked to chose she went away and didn’t come back. After our main the chefs special dessert which we had not chosen arrived, I agreed to have it for ease however had one mouthful and it was disgusting. All food came out very quickly as if it had been sat waiting and not cooked to order. We had to wait a long time for cutlery when the food was already on the table and weren’t asked how the food was even though most of it was left.

OT
OpenTable Diner
Toronto
1 review
Dined on 5 August 2020
Overall1Food2Service1Ambience1

They had either understaffed and/over booked for Eat Out to Help Out but everybody left disappointed and it was a very poor experience overall. The staff could not have worked harder but they were let down, by understaffing and /or overbooking. They ‘bit off more than they could chew’ and the whole experience was rubbish. We gave up waiting for dessert and left, too. Other people fared worse than we did but every table had a complaint

L
Lea12
Yorkshire
1 review
Dined on 5 August 2020
Overall1Food3Service1Ambience1

Took 2 hours to receive food and they brought our main after hours but had not received our starter yet. Took 4 hours to get full meal

JI
JaneI
1 review
Dined on 5 August 2020
Overall2Food3Service1Ambience2

Poor management of staff and very slow service. Food was okay

KC
KeithC
1 review
Dined on 5 August 2020
Overall4Food5Service3Ambience4

Food was amazing service was slow but with what staff was on did ok understand they are working hard under tough conditions

C
Cell1919
London
1 review
Dined on 3 August 2020
Overall3Food3Service4Ambience2

In the post COVID reality everyone was widely spread around the restaurant (on the Zio side) so there was very little noise or ambience.

The service was friendly, and the food passable, but only because of the 'eat out to help out' scheme. We eat from the £10 three course menu which would have been over-priced at £20.

The wings were adequate, the burger processed and lifeless (no question of being asked 'how do you want it cooked'. My wife's Caesar Salad once again an adequate yet uninspired dish.

At £35 for two three course meals, a large glass of wine and a Strongbow it represented fair value. At full price I would not return, though.

LR
LokeshR
1 review
Dined on 19 July 2020
Overall4Food4Service4Ambience4

Staff were friendly and they had all necessary precaution to follow COVID guidelines.

SR
SusanR
Newcastle
1 review
Dined on 16 July 2020
Overall3Food4Service5Ambience2

It was booked for my birthday, i was extremely upset that when we got there Fratello's was not open and we had to sit else where with a reduced menu. This should of been stated when i booked the table. So not a happy experience of "Fratello's".

DD
DebbieD
Newcastle
1 review
Dined on 28 February 2020
Overall3Food4Service2Ambience3

Not enough staff unfortunately although those who were serving worked hard. Food very good but pasta portion sizes on the small side

IH
IanH
Newcastle
1 review
Dined on 7 February 2020
Overall3Food2Service5Ambience5

As this is an Italian restaurant, it was unusual not to have Lasagne on the menu, VERY disappointing

KB
KennethB
Newcastle
1 review
Dined on 1 February 2020
Overall5Food5Service5Ambience4

Great food, steak done to perfection thougholy recommend this place.

LM
LesleyM
Newcastle
1 review
Dined on 3 December 2019
Overall4Food5Service4Ambience5

We were given a choice of the Xmas menu on the night, which was an unexpected treat, and it was lovely. Brussels sprouts to die for. Everyone loved the place and the food. We'll be back.

k
kaya
Newcastle
1 review
Dined on 19 November 2019
Overall4Food4Service5Ambience4

Lovely restaurant which was reasonably quiet, however we were shown to a table right in the middle of all the other diners so felt stuck there - we asked to move which was absolutely fine. Staff were lovely and friendly although my dish was too spicy for me.

HJ
HelenJ
1 review
Dined on 2 November 2019
Overall3Food3Service5Ambience4

We are enjoyed trying out Fratello’s and it was good value for us as we went on a Groupon deal. The service was excellent but the food although abundant was only average tasting and the wine also. I would not have liked to pay the menu price for the meal we had

SG
StuartG
Newcastle
1 review
Dined on 1 November 2019
Overall5Food5Service5Ambience5

The best pizza I have had in a long time. Portions were huge. Nice and tasty.

PA
PaulaA
Newcastle
1 review
Dined on 13 October 2019
Overall5Food5Service5Ambience4

The service we received from Renee and Magdalena was outstanding both very friendly and attentive so much so I have booked another visit on 25th October for 22 people for a special celebration.

CB
CassandraB
Newcastle
2 reviews
Dined on 29 September 2019
Overall5Food5Service5Ambience3

Had the Sunday Carvery with my son (8) and husband. The service was great, very quiet but we did go at 3pm. Food was delicious would definitely go again.

OT
OpenTable Diner
N. Ireland
1 review
Dined on 21 September 2019
Overall2Food2Service2Ambience3

Bruschetta was nice. Pizza and Pasta dishes were ok but certainly not memorable. Garlic bread was very poor. Nice enough place but the meal just ‘filled a hole’.

CW
vipChrisW
London
8 reviews
Dined on 6 September 2019
Overall2Food2Service4Ambience3

Friendly, attentive staff but the food was mediocre and, overall, the experience was disappointing.

IP
IanP
Newcastle
1 review
Dined on 3 September 2019
Overall5Food5Service5Ambience5

Had a lovely meal with friends. Service was excellent, unrushed and restaurant had great ambience. Thank you.

DS
DawnS
Newcastle
1 review
Dined on 17 August 2019
Overall5Food5Service5Ambience5

As usual an excellent meal. Staff great and restaurant looked good. First class that's why we go back.

HS
HarryS
1 review
Dined on 3 August 2019
Overall4Food5Service3Ambience4

We really enjoyed our night at Fratellos, but the only downside was that they seemed a little understaffed for the night. It was a Friday night and a lot of people were in for a Groupon, so it was busy and there were only 3 people taking orders and drinks so we waited a long while between orders and for our bill. Overall still a great night

CK
CarolK
1 review
Dined on 20 July 2019
Overall4Food5Service5Ambience4

The food was fantastic. The service was good, the waitress was friendly. The chairs were a bit grubby though.
Saying that would go back.

MH
MarkH
1 review
Dined on 9 July 2019
Overall2Food4Service1Ambience4

Service was dire, took forever to get drinks, had to chase up twice where they were and staff were all just chatting in the kitchen, restaurant wasnt even busy. The food orders also cam with items missing i.e. additional pizza toppings. The Pimms that was ordered was literally just Pimms and lemonade, no ice or even fruit or even lemon etc! Twice this happened. The staff always seemed to be talking behind the kitchen door and could not be found. Some serious staff training needed!

BB
BethB
Newcastle
1 review
Dined on 7 July 2019
Overall5Food5Service5Ambience5

The staff here are the most accommodating I have ever encountered. I have been to this restaurant two weekends in a row now. The food is beautiful and I cannot emphasise enough how wonderful the staff are. I would continue to go to this restaurant each time I visit this city and recommend it to anyone.

LO
LOVELYLILAC23
Newcastle
2 reviews
Dined on 5 July 2019
Overall5Food5Service5Ambience5

We had a wonderful evening, Food was delicious, compliments to the chefs for their hard work behind the scenes. The service was friendly and attentive. Will definitely be returning.

FAQs

Fratello's Jesmond Newcastle offers takeaway which you can order by calling the restaurant at 0191 212 5500.

Fratello's Jesmond Newcastle is rated 3.5 stars by 237 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.