Fortnum & Mason The Parlour

4.4
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1226 reviews
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£25 and under
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Dessert

Top tags:

High Tea
Afternoon Coffee
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
What 1226 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
Food
4.3
Service
4.3
Ambience
3.9
Value
Noise · Moderate
89% of people would recommend it to a friend
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MR
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

Great service and lovely food. I would recommend the scones.

LL
Gloucestershire
2 reviews
Dined 4 days ago
Overall5Food5Service5Ambience4

Lovely as usual. It’s expensive as you would expect but it’s Fortnums so well worth it!
Noisy but bearable.
Service always professional.
Build your own ice cream worth it compared to the Knickerbocker glory.
Scones yummy.
Tea should come with mini ice cream like the latte please.

ML
London
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

A lovely treat and experience for myself and family whilst on holiday. Excellent value for money and very filling. Would definitely recommend and go again.

RW
Warwickshire
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

Had Parlour Tea which was priced less than an afternoon tea and it was delicious.

OT
1 review
Dined 7 days ago
Overall3Food3Service2Ambience4

The service let the experience down, when the waitress was there she was very nice, however, the service was so slow & inattentive. It was disappointing & I expect better for the price we paid. It was a lovely place though & all the staff were very nice throughout

OK
London
8 reviews
Dined on 16 February 2020
Overall4Food4Service5Ambience4

A fun place for adults and kids alike. Great process of ordering ice creams for kids who love it!

J
London
1 review
Dined on 15 February 2020
Overall4Food5Service5Ambience2

We went especially for the "Make your own Ice Cream Sundaes" and really enjoyed them - they were great. The service was very good. The only disappointment is the restaurant itself didn't seem special - it's a bit dingy and down at heel - which is odd as the shop itself is so smart.

BL
London
90 reviews
Dined on 15 February 2020
Overall5Food5Service5Ambience5

There were ten of us and we had the set tea. A savoury (Welsh Rarebit but there’s a big choice) from the menu, followed by two scones with jam and cream and a pot of tea. All for £21.50. Excellent value, wonderful atmosphere and perfect service.

MW
London
1 review
Dined on 14 February 2020
Overall4Food3Service3Ambience3

I think the ice cream presentation could be much more exciting and more theatre added seeing as it’s in such a special venue.

SP
London
1 review
Dined on 12 February 2020
Overall2Food2Service2Ambience2

Unbelievably I didn’t know that ordering a cup of English breakfast tea could be so complicated
Three times the tea went back for being cold or teapot dripping all over the table
The avocado on toast was very average- the egg on top was cold. It was really disappointing as I have such lovely memories of coming to Fortnums in the past. Way too pricey £54 fof two pieces Avocado toast with eggs and tea. Appalling

CC
London
1 review
Dined on 12 February 2020
Overall4Food5Service5Ambience4

My daughter and I went for a birthday treat. The staff were brilliant and I even had a surprise slice of birthday cake with candles. It made my day!

PB
London
1 review
Dined on 11 February 2020
Overall2Food3Service2Ambience1

I thought the choice of food was limited and didn't realise it was more ice-cream based items. That said the welsh rarebit was lovely but my companions Celeriac soup with apple was awful. We were sat at the window, which was nice, but just by the till and the waitresses kept hanging around there so felt it wasn't private as they were just stood there.

Not my sort of place. I should have gone to The Gallery on the Gd Fl. But the Welsh Rarebit was really lovely.

CF
Edinburgh
1 review
Dined on 6 February 2020
Overall1Food1Service4Ambience2

Overpriced and not that good. I had the hot chocolate, it was lukewarm and unimpressive. Staff were friendly but be warned there’s a compulsory 12.5% service charge.

AD
1 review
Dined on 1 February 2020
Overall5Food4Service4Ambience5

Everytime I'm in London, I always go to Fortnum and Mason : The Parlour for some scones and a delicious tea! It is always delicious and it allows me to try a new tea, and I often end up buying it downstairs. Would 100% recommend

OT
1 review
Dined on 29 January 2020
Overall5Food5Service5Ambience5

Such a fun setting to meet a friend for tea/breakfast/lunch! I could spend hours here, everything’s just so pretty!!

D
London
2 reviews
Dined on 24 January 2020
Overall5Food5Service5Ambience5

A delightful start to a much anticipated weekend on London. The staff could not have been more helpful and the food as delicious as ever!

MH
1 review
Dined on 24 January 2020
Overall3Food4Service4Ambience2

Nice food but silly expensive. Love the place but would not eat there again

MW
London
2 reviews
Dined on 20 January 2020
Overall5Food5Service5Ambience5

Very comfortable. Service very good. A little bit colder than we would have liked. Not our first visit, and not our last.

m
London
4 reviews
Dined on 18 January 2020
Overall4Food4Service4Ambience3

Delicious hot chocolate. Ice cream nice but not spectacular. Decor quite childish but it is an ice cream parlour I guess! Still, nice for a treat with kids or teens.

K
1 review
Dined on 17 January 2020
Overall5Food5Service5Ambience5

The Parlour is a great place to come for sundaes. The ice cream is amazing and so is the staff! Would definitely recommend if you are looking for a more expensive than average ice cream. Definitely worth it!

MM
Cumbria
3 reviews
Dined on 13 January 2020
Overall5Food5Service5Ambience5

Yesterday was my birthday. For some reason the waitress asked if it was a birthday treat as we followed her to our table, so I said it was, in a way, as yesterday had been my birthday. I thought nothing more of it. I ordered a banana split sundae, which arrived in good time. A scoop of vanilla, chocolate and strawberry ice cream, Chantilly cream, cherries and almonds. Delicious. It was after the ice cream that the waiter brought a large slice of carrot cake, with a candle on top, and wished me a Happy Birthday. Given that I am now 58, I was very surprised at receiving this kindness.

N
London
3 reviews
Dined on 12 January 2020
Overall4Food5Service5Ambience3

Lovely service, delicious but pricey- quite noisy - but nice not to be rushed

PC
London
1 review
Dined on 11 January 2020
Overall4Food4Service3Ambience5

We had a light lunch around 12.30. The parlour was busy, so the staff were quite stretched, but they were all very friendly and we were with friends so a modest wait was not a problem. Lovely food and we enjoyed the cornet attached to the coffee!!

SB
London
4 reviews
Dined on 4 January 2020
Overall4Food4Service4Ambience4

Such fun to create your own ice cream sundaes! We had 5 children with us ranging in age from 6 to 19 and all enjoyed it. Service has definitely improved, not nearly as slow as on previous occasions.

OT
London
1 review
Dined on 4 January 2020
Overall5Food5Service5Ambience5

Must visit

LJ
London
2 reviews
Dined on 4 January 2020
Overall4Food5Service3Ambience4

I took my nieces for afternoon tea. It was fabulous, they got to create a sundae themselves and they loved the experience. Also we learnt a lot about the building. Would highly recommend

OT
London
2 reviews
Dined on 31 October 2019
Overall4Food3Service5Ambience2

Was a great place to go for the fortnums experience. Recommend the shrimp burger 😘

LL
Gloucestershire
2 reviews
Dined on 31 October 2019
Overall5Food5Service5Ambience5

Professional and friendly service. Food delivered promptly. Well presented and tasty. Also my request for a window table was granted. Excellent and will be returning.

SA
London
1 review
Dined on 30 October 2019
Overall2Food4Service1Ambience1

I’m a big fan of Fortum’s. Have been for a long time - so coming to see you for a hotly anticipated half term treat was a big deal. We don’t live in London & it was the best part of three hours on a train...

The table was booked weeks in advance. We arrived a little early and were rudely turned away by a bolshy brunette. We came back 10 mins later, on time, but the table was still not ready for us.
The entrance is an absurdly narrow squeeze between a pillar and the till. The exit is even more ridiculous - a very tight squeeze between a 1/2 wall and the same pillar through an Exit you think is a joke, particularly with coats, bags and kids in tow. Honestly I doubt it meets basic Health & Safety measures & Fortnum’s needs to address it.

The first view from behind the counter is good - the counter display is magical. However, once you get past that, it’s a dull, uninspired, not very clean beige space with beige Formica tables. We had to wait for an age for service - eventually I got up from the table and went to seek it.

Having ordered, eventually the food came. It was atrocious. One plate of dull white ham sandwiches unadorned and boring. The bread was nasty and the ham was fatty. My Welsh Rarebit (a favourite at Fortnum’s for me -I’ve had it many times before) was rock hard and barely edible. My sister’s avocado/chilli on toast was better but hardly special & the toasted ham sandwiches were also OK. Nothing more. We waited another age for drinks and for the ice creams. The ice creams were sensational and nicely presented. Nothing else was.

With the exception of the nice lady I’d met before who I cornered when we’d been waiting an unacceptable amount of time with two smallish children (both under ten), the staff we encountered were dreadful. Sullen and disengaged, they were a masterclass in ‘unhelpful’ and ‘unwelcoming’. Not at all what you would expect (or what you usually get) at Fortnum’s.

An expensive treat & a HUGE disappointment.

CG
London
1 review
Dined on 30 October 2019
Overall3Food4Service2Ambience4

Lovely surroundings and the sundaes are to die for - but service and hygiene were not great. Had to ask several times for scones that had been ordered and a pencil to fill in the ‘build your own sundae’ menu. Had to send back not one but two chipped and dirty teapots and cups. At over £100 for 3 sundaes, a pot of tea, a macha latte, 2 scones, a Welsh rarebit and 2 mini quiches, we expected better.

MR
London
1 review
Dined on 16 October 2019
Overall5Food5Service5Ambience5

Very nice ! Very good service , we were celebrating a birthday and we got a birthday cake , the stuff was very nice ! Would definitely recommend!

OT
Essex
2 reviews
Dined on 26 September 2019
Overall2Food2Service2Ambience1

So disappointed with the general atmosphere being that of an American diner. So far from what I expected at Fortnum and Mason. Had booked for my mum’s 65th birthday and thought we would be treated to a little something more than what we got. Ordered parlour tea with which was included the smallest pot of tea. We subsequently needed to order more to accompany our scone and we were charged £12 extra for the privilege (most teas are unlimited beverage!) The waiter initially didn’t provide the lemon to accompany my Mum’s tea. Only very sweet gesture was the slice of cake and candle (although felt for the man singing on his own bless him).
The purpose of the visit was my mum’s love of ice cream and The Parlour was coming up top in any search. Again the selection of ice cream varieties and American presentation was entirely underwhelming.
An overall disappointing experience and won’t be hurrying back for any special occasion.

MB
London
1 review
Dined on 24 September 2019
Overall5Food5Service5Ambience5

It was my birthday and they made it very special the staff were excellent

RD
London
1 review
Dined on 21 September 2019
Overall5Food5Service5Ambience5

Lovely environment and first class service from a friendly team of staff. We look forward to returning soon!

AM
Worcestershire
3 reviews
Dined on 20 September 2019
Overall5Food5Service5Ambience5

A lovely visit to The Parlour for my husband’s birthday. Loved that the crockery matched the decor! A surprise slice of chocolate cake too which was a special touch.

AM
London
1 review
Dined on 11 September 2019
Overall4Food4Service5Ambience5

A delightful venue, with attentive staff. Online bookings are available at selected times only. The crockery and decor are coordinated. A super place to meet or entertain friends.

w
Buckinghamshire
1 review
Dined on 11 September 2019
Overall2Food2Service1Ambience2

Party of 3.
We were seated and given menus , one menu was dirty and not pleasant to handle.
We ordered 2 salmon and 1 Welsh rabbit savoury dishes. Nothing special and small portions.
(The salmon that was given was good quality)
For desert we ordered 1 sundae ( not the best and very sweet) and 2 of us shared a 2 scones, jam and cream ( the nicest part of the meal)
Drinks were all except able.
Unfortunately the most disappointing part of our lunch was the service. We had several waiting staff during our lunch who to be honest did not engage with us ,didn’t seem to be really interested in what they were doing and with little atmosphere lunch a very big disappointment,
Would not recommend.

NS
London
9 reviews
Dined on 6 September 2019
Overall4Food4Service5Ambience4

My friend and I enjoyed a very pleasant light lunch in a welcoming atmosphere with excellent, friendly and prompt service provided by the staff who looked after our table.

A
London
3 reviews
Dined on 4 September 2019
Overall5Food5Service5Ambience5

The best cheese on toast you have ever had!

Followed by the most amazing flavours of ice cream.........

Would eat here morning noon and night if I could!

Banging.

MG
London
1 review
Dined on 3 September 2019
Overall5Food5Service5Ambience5

Thank you for bringing over a piece of birthday cake for my niece - very thoughtful