Fortnum & Mason Gallery Restaurant
What a lovely place for lunch! Beautiful food, friendly and efficient service in the perfect location. The 181 Piccadilly salmon is absolutely delicious!
Pleasant meeting place with good choice of food for lunch. Poor service. Staff not attentive and difficult to find.
Seated quickly in a sunny spot with not ventilation, I was hot and asked for water three times. It took over 15 minutes to arrive (by jug) and we were then charged for a bottle- which was removed by waiter.
Slow service yet friendly and impeccable .
I love fortnums and have frequented for over 25 years - I will always love it. Please ensure you speak up!
Lovely oasis of calm. Delicious food, attentive service.
May I please suggest that your staff are trained to deliver food and drink to the right of patrons and thereby avoid putting their elbows in the faces of those seated? This is a common fault at restaurants these days and can be avoided most of the time, space permitting etc. At our table in the window there was plenty of space to avoid this unseemly delivery of food, drink, cutlery etc.
You are not alone in allowing this lack of good old fashioned curtesy to prevail and would set a benchmark if you could stamp it out! A little training would do the trick!
Very pleasant staff, good atmosphere.
Nice venue close to transport menu quite good staff helpful and friendly
Although this experience at F&M was a huge let down I would still recommend. I’ve been going to F&M for many years now and this breaks my heart to write a bad review. However I would still go back. But no go at a late time as they run out of food, very slow service and pretty much cold food.
We had to wait such a long time for our drinks. Our mains took extremely long to cook. We had no one tend to our table for over an hour and every time we had a Waiter it was a different one.
Scones with clotted cream were way overpriced and didn't even taste that great. I was a bit dissapointed after I read all the good revues about "the best scones with clotted cream in London". Pity.
Excellent service and food. Warm and welcoming.
Food was good but server was inattentive and inconsistent with us.
Steak was over cooked and very dry. Lemon meringue tart was tasty but pastry rock hard, had to leave most of it.
Good food & service in a pleasant setting. The staff were helpful and efficient although they were very busy.
Not impressed with the choice of food and friend had chicken pie and it was full of skin. She did mention it and they did refund her but not good enough
Superb lunch as always
Disappointing experience. Took a long time to get service and had to ask even for water multiple times. When the food finally arrived it was cold. Food was overdressed and one guest's salad dressing was so salty she couldn't eat it. Go for the shopping but eat somewhere else.
Greeted very pleasantly and well looked after by several members of staff. Food was delicious.😀
So disappointed, I took my friend for her 50th birthday breakfast.
The food choice was limited, breakfast ok, but nothing special at all.
There was no atmosphere and the service was just about satisfactory until we wanted to pay.
I waited ages to attract the attention of a waiter and eventually decided to pay at the till.
They added a compulsory service charge...... I wouldn’t have given them a tip!
The food is fabulous but the service, specifically the wait time for good was not acceptable. Our server was very good in keeping us informed and took service charge off the bill but 40 minutes wait for food is not good enough.
Food was delicious. For a roast the meat was rare which I like, the Yorkshire pudding was light and fluffy and the roast potatoes were great. However very little veg served with it! Service was also a bit slow and had to remind them about drinks etc
We had to chase our drinks several times. When they did arrive they were completely wrong and had to go back. the food was good but again we seemed to be a bit forgotten and our meals were served to the wrong table first. Now things go wrong and I accept that especially if the restaurant tries to put it right.
So the fact that they put the full service charge on the bill and made no concession to what had happened until we showed our disappointment, annoyed me. I'm not after a free meal, just a bit of recognition, the service was not up to scratch for us that day, before you present the bill.
As two 80 year old women we were given bog standard treatment. The maitre de paid much more attention to younger customers. Another customer helped me on with my coat at the end of the meal. We had afternoon tea. The savoury course - Coronation chicken - was delicious, but the lemon drizzle cake was just plonked in a plate and nothing special. It’s not an experience I’d care to repeat and, having had afternoon tea at the Gallery before, it was very disappointing. Conversely, when we were shopping for chocolates etc, the staff on the shop floor couldn’t be more pleasant and helpful.
Service poor on this occasion, not a great choice on the menu for lunch this has not changed for a number of years. Pricey for what you get!
Our first visit didn't disappoint. Lovely food and pleasant atmosphere. Will be returning. Thanks
We were there for breakfast and we all agreed that the food was delicious. I had the avocado, otherechad the rarebits and the omelette. All members of staff were welcoming, friendly and efficient.
No atmosphere, poor and slow table service, tired decor, very noisy, cramped. Food good, but whole experience not worth waiting for.
Excellent service, food was good and whole ambience was very good
It’s become my husbands birthday tradition (5 years). As usual the service was terrific, with all the staff members polite, friendly and attentive. My husband can’t resist the Bucks Rarebit, very tasty and with a side of chips a lovely meal. I had the fish (Cod this time) in breadcrumbs. Again very yummy with the crushed peas and chips. Couldn’t resist desserts so it was a Lemon Meringue for him and a mix of ices for me. Both thoroughly enjoyed. The restaurant was busy but the level of sound was fine and we were still able to enjoy conversation over the meal and tea. The Gallery is a lovely place looking over the ground floor, for a meeting place and choices on the menu there’s something for everyone. Thanks again for a memorable meal
Very disappointing lunch with old friends. The modernisation has skilled the venue. Lacks atmosphere, indifference staff and poor quality, badly presented food which represented extremely poor value for money.
A wonderful experience - delicious food in a traditional setting. The service was excellent!
I have seen some mixed reviews for The Gallery. I don't understand why. I went for lunch and mentioned it was my birthday so it was a little treat. The serving staff were exemplary and the service was quick. What I didn't expect was that they would take my drink off the bill as a surprise! Everyone was extremely polite and I had a wonderful time.
I enjoyed my lunch at the Gallery but I found staff not at the same level as the shop floor. I am used to the kind, respectful and profesional service through the store but not at the Gallery. Service was a bit abrupt and distant.
I had a booking for 1800 and I reached at 1757 only to be told that the kitchen closes at 1800!!!
Why do you have options for reservations 1730 onwards if the kitchen closes!!
Not a great experience at the start of the dinning and To too this up I get an email for open table to tell me that i didn’t keep my reservation - really is this a joke?!!
Service not as good as last time, took three requests to get tap water and the server took away my very unfinished beer and I had to be quick to retrieve it. Food was good but Yorkshire puds weren't up to my husband's exacting Yorkshire standards.
Friendly staff, good relaxed atmosphere
Excellent food, great customer service. We booked for 1.30 sitting and were not rushed throughout our meal. Really nice atmosphere and although quite busy was not loud and noisy. Really nice selection of food from small bites to main meals and desserts. One of my favourite places to go, would definitely recommend.
just excellent! A birthday party for seven.
Every birthday should be held here.
Superb food. We had the brunch menu, and really delicious, superbly cooked and presented.
Food was ok but the service terrible. At no point did anyone ask if everything was OK or if I wanted anything else etc. Even after paying I didn't get a thankyou or a simple "how was your meal". Very dissapointing for an establishment like this, I get better service at the local takeaway.
We visited the Gallery restaurant whilst on our honeymoon. Everything from the service, to the drinks, food, even the beautiful products in the bathroom made for a very special occasion never to be forgotten. Thank you F&M x