Fortnum & Mason Gallery Restaurant
Had booking for table at 2pm, it was very busy & our greeting lacked the warmth we have come to expect. Later found out short staffed & table staff & manager were lovely. Whilst not our usual 5/5 despite as a result food excellent and will return.
Situated overlooking the busy ground floor the Gallery restaurant provides a little welcome respite from the busy shopping experience. As I overhead one tourist saying 'the menu is very British...' - but then what else might you expect. It runs a full gamut of interesting starters, welsh rarebit, smoked salmon, up to more hearty offerings of fish and chips, steaks etc. The menu is flexible allowing brunch/lunch or indeed tea from 11.30am. I had a welsh rarebit followed by scones under the official headline of 'tea'. Yum. Staff are ever-present and will replenish tea pots with ease. Considering the location and the quality (lovely soft scones) prices are perfectly reasonable (service included).
Lovely, friendly staff. Potatoes were a touch salty!
Great place for late afternoon lunch. Friendly staff with exceptional service. Great menu for full lunch, afternoon tea or light snack. Grilled place was fantastic. And the Welsh rarebit a must.
The Gallery is an institution.
Always delivers on quality and everything quintessentially English.
It's a must do visit if in the area. Nothing beats it for atmosphere and you are very well looked after.
Our favourite fun lunch the famous Welsh rarebit with a glass of champagne and it’s still delicious I am pleased to say. The staff were delightful and helpful . However, there was quite a long wait between courses which did not mar the experience but does mean it’s not outstanding. Certainly wouldn’t stop us from going again.
As always, the must-visit place on every London trip. Afternoon tea here is a delight!
A very good Sunday lunch time experience for myself and four girlfriends. The staff were very friendly and attentive and the food was very good and well presented. I would recommend The gallery as the menu has a broad appeal and the service was very good. A 12.5% service charge is added to the bill but the service was good from start to finish. 👍🏻☺️
Really enjoyed the experience nice location very quick service good value for money. I had fish and chips this was done to an excellent standard and it was nice to have fresh fish instead of frozen
An early breakfast mid-week with enough time to enjoy the experience. Exactly as expected; simple but high quality food, good service, a relaxed not over-formal environment, pricey but no more than the rest of Piccadilly.
A reasonable choice of food and drink, though personally I would have welcomed a black pudding option for the scrambled eggs, as an alternative to salmon.
Fortnum and Mason is the ideal stop off for tea and cake or afternoon tea, when you are in London
I asked for table water which was lukewarm. Waiter eventually came to refill but was only able to give me half a glass of water before jug ran dry and he did not bother coming back. We had asked for extra soda bread and had to ask again before we were given 3 thin triangles! No one asked how if we were enjoying our meal and I had to ask for coffee and then asked twice for bill. I was disappointed in service.
Perfect for any time of day. The Fish of the day was amazing,The Deserts a delight. Always visit the Gallery Fortnum and Mason know how to do food!!
Poor and rather arrogant service .. and, at these prices, I don't expect to have to flag down a waiter.
It took a while to even be acknowledged and take us to our table, and then longer still to get the attention of someone to take our orders.
The food was mediocre at best, I ordered Welsh rarebit which I have had numerous times at F&M and know how good it used to be, this time I had to struggle to cut the bread, seemed like been prepared and reheated, tough and not something I would recommend. It seemed the restaurant manager did not enjoy his job, service with smile from him or any of the other serving staff was certainly not in their job description.
I have enjoyed wonderful food and service at Gallery many times before but will not be going there again. I was also not the only customer who were not enjoying the experience as the table next to us had a struggle getting their orders right
Extremely disappointing and not what F&M experience one expect at the price they charge
Always love the Gallery restaurant at Fortnum & Mason, however the noise level was such, that it was difficult to speak to my companions. My only complaint.
Really slow and quite moody service. Took an age to order and get a glass of water. An average risotto but vastly overpriced. The house salad was laughable; a tiny bowl of undressed lettuce which must have cost 4p to make.
Very attentive but discreet service. Relaxing atmosphere. The best caeser salad we have had. Excellent wine list , we had the rose wine from Cornwall which ticked all the boxes. I can thoroughly recommend this restaurant . Lovely treat.
the service. staff and ambiance were perfect for lunching, F & M Gallery Restaurant is a lovely place to meet with friends and family for a delicious lunch. Would recommend to anyone .
Waitress was very strange. She was moody but trying to be professional at the same time, in fact most the staff were very glum even though the atmosphere in Fortnum is always electric.
The waitress did not know what 'Halal food' was.
Wanted to buy some Moroccan tea from the tea counter but they only had a blend of green tea with the mint. We asked the tea expert was there any Moroccan mint tea just on its own which the reply was shockingly that 'mint tea is a green tea because it is green in colour', which we all know is hogwash (it also states the ingredients on the box that it is a blend of green tea and Moroccan mint). Anyway, the Moroccan loose mint tea was on display in the tea room but the jar was empty.
Common people tighten up!
Horrible service. Waiter was not friendly
On arrival staff were very welcoming.
Food selection excellent.
Overall a great experience
We have been several times for special occasions, so had booked this to celebrate our 25th Silver wedding. Unfortunately we only discovered that the store was closed, due to a power outage which had affected a large area of Piccadilly and Regent Street the previous night, when we arrived at the specified time. We were contacted by telephone later to inform us of this fact.! The customer service member had to remake the appointment for 2 days later.
We came back to the Gallery to enjoy our belated meal, which was as usual very tasty. We enjoyed the breaded fish and a Buck rarebit, followed by variety of ice creams and a Pavlova. The plate of which had thoughtfully had Happy Anniversary written in chocolate on it. We then finished off with our enjoyment of a cup of tea. The staff as usual were very polite, attentive and quick in service.
So thank you to all for a delicious meal, but the only grumble was that we were not contacted earlier about the electrical problem, even though staff knew about it, as it was therefore a memorable day but not necessarily for the right reason.
The ambiance is calm and civilised, service excellent but the food is really ‘ordinary ‘
Pea risotto exactly that- peas but very little rice, fish and chips,could do much better at my local chippie
My sister and I took our Mother for a birthday lunch. We were shown to our table and asked if we and drinks, my sister asked for a glass of Sauvignon Blanc off the menu. The waitress returned a few minutes later to tell her that they had run out and would she like to choose something thing else. We later discovered many bottles of Sauvignon Blanc in the Foodhall so can only assume the restaurant had none chilled which is very poor stock management. We ordered our lunch which arrived promptly and looked very appetising. My mum and sister ordered the fish and chips and I ordered the cod steak. When I cut into my fish it was raw in the middle, our waitress came over and I pointed this out to her and she went to fetch ‘her manager’ who came, saw and took my plate away. I had to wait quite a while for a replacement by which time my mum and sister had finished their lunches. We then ordered desserts which were very nice, followed by tea. My sister chose Moroccan Mint but the leaves were so fine that they fell through the strainer and she could not drink it all because of all the bits floating in her cup. I have had several afternoon teas at F&M over the years which have been superb but I will definitely not return to the Gallery restaurant again. Overall it was very disappointing.
The service was extremely poor. I had to ask several times for two dishes.
We were there after 7.00pm and made to feel fairy uncomfortable. Given that the store is open until 9.00pm you need to make it clearer on your website that you will be asked to leave at 7.00pm and this is not last orders.
A most enjoyable lunch as always, the food excellent and the wines. It’s a lovely venue after a special occasion. We visited many times and it’s always excellent!
Delightful venue for lively lunch with old friends.
A very nice place for a relaxing classy afternoon lunch or tea. We have the large plate of Smoked Scottish salmon and it was more than enough for the two of us. But then, we weren’t starving. That with a couple glasses of British Champagne and we were set for a walk in the park!
Lovely venue and convenient for transport. Not good that the two wines we ordered were unavailable so had to choose another. Also, no fresh fruit available for pudding for me as I am unable to eat anything that has sugar added to it. As the basement sells fruit and veg, it can’t be too difficult to get a banana and chop it up and top it with a blob of cream.
A customer for forty years. Nothing is too much trouble for any of the staff. The food and experience just keeps on getting better, how do they do it?
A relaxed and informal restaurant but somehow you are always conscious that this is fortnums and so, just a little bit special, as a day tourist. The food was well seasoned, the lamb ,steak and cod all delicious, service friendly and attentive.
F&M has become a tourist trap. The wait staff doesn't understand English and the prices are outrageous. The menu had a lunch main course of asparagus and I asked the waiter if it was white asparagus and he said "yes". The plate came and it was 6 spears of GREEN asparagus! At current exchange rates that was $2.50 PER SPEAR. F&M used to be a nice place (and the tea is still the best) but otherwise it is to be avoided as yet another London tourist trap.
Lovely restaurant, excellent friendly service , couldn't fault it
I visit London on a regular basis and always book to have breakfast in Fortnum and Mason, usually with a glass of champagne. This was no different, it was so good I had tea there later in the afternoon after a days shopping. I have never been disappointed and will be back there in 3 weeks time.
Excellent service, delicious food and lovely atmosphere.
Our waitress was delightful as was the lady who greeted us, it’s stuff like this that keeps us returning. Will be back again on 7 June with a large party for a lady’s 99th birthday ...... looking forward to it already
When we arrived - having booked a table in advance of course - it wasn't ready and we just had to stand there - there's nowhere to sit - while we waited for a table. It was so embarrassing - too embarrassing for me to risk bringing clients to The Gallery again.
Fortnum & Mason's Gallery restaurant is my restaurant of choice for lunch. Easy to book - attentive service and good food with plenty of choice.
I always recommend it to my friends from out of town.