Fortnum & Mason Diamond Jubilee Tea Salon
I took my friend for afternoon tea as a treat for her 70th birthday. She loved every minute and we both thought the attention to detail made it very special. Thank you.
Tea Salon is beautiful. Teas and food were all good. We are low maintenance and rarely complain about service but the service was definitely an issue. Waiter started off great and then they forgot about us. We had our food for about 1/2 hour before our tea. We had to track down waiters - like get up and go over and ask for help - for water and refills and the check. We spent a ridiculous amount of time trying to get any assistance and even getting the bill was a process.
Not what it used to be. Service was pleasant but not at the professional, attentive level you expect at F&M. We had better/more interesting afternoon tea elsewhere in London this trip, for far less money. I had to ask for more tea, and the two of us had only one of each type of sweet on the top plate...it's quite awkward to split the tiny desserts and preserve their appeal.
Visited with my mum, brother and my 3 month old baby boy. The server was super distracted and didn’t bother with explaining how it works. It took ages to catch their attention for refills. No one mentioned that they serve cakes at the end. Had to ask 3 times for the bill, my mum had to leave with the baby as he started getting fussy with all the wait. Not worth the money spent.
With service charge afternoon tea comes to £67.50 per person
My one request was to have a ham sandwich without mustard
Our waitress went to talk to ‘chef’
And the result was that was impossible,,,,, too difficult
I find this unacceptable.
I usually enjoy tea at Fortnums, however I have one suggestion..... the patisserie after the scones are very sweet, and therefore I think it would be an idea to introduce a change on the cake trolley to have less rich cakes like lemon drizzle, Madeira or plain Victoria sponge..,, the one we were offered was covered in butter icing or something..... there was a very rich chocolate cake and a very heavy pineapple cake.....it’s my feeling that a little more balance should be introduced .
Either that or change the patisserie selection to less rich mini eclairs mini sponge fancies, small fresh fruit tarts.
A little imagination
Service was good
Once in a lifetime experience! It was what every little girl dreams tea will be like! The food was wonderful, large tea selection. The staff is very knowledgeable and caring! I would recommend this tea room to anyone! Such a special moment!
This was my first visit to the tea salon. It was lovely and the food was delicious. But 2 things 1) my original server seemed to have forgotten about me. I received my food but 45 minutes in I had to remind a new server in the area that I was still waiting for my tea. The first server was on the other side of the room and never returned to my table or passed on the information that I was to get my tea after I finished my prosecco. and 2) there is a lot of waste - which I really hate to see. I only used a small portion of the jams and clotted cream and the jars they brought were much too big for even 2 people to finish. If you don't take them home with you they go to waste. And as I was travelling on a plane the next day I was not permitted and couldn't risk taking open glass jars of preserves in my luggage. Would love to see them use smaller jars - they can always give more if people need it - but the amount of waste I saw was really bad.
I think for a price of 60 pounds per person you should get the best as well as fresh food. The scones were dry. The sandwiches were bland and the deserts were simple. All in all to expensive for what it was.
Service was non-existent - very disappointing.
Menu set price ik but extras costly. Too many sweet items but staff happy to box up to tske home! Disappointed no room for coats it seems.
A busy Sunday service - food impeccable and the room lovely, but you need more than 2 servers in the room. They were overrun - extra sandwiches offered and ordered but never arrived, 25min delay on tea. For £70 I expected more
A beautiful setting for afternoon tea. Incredible service.
Great venue and service. The food is always delicious!
It is really fantastic. We will come in next time
Incredibly expensive!! Slow service, tea took a long time to arrive. We were seated next to the toilets and kitchen. For 120BP for 2 people totally not worth it. Very loud and busy.
Always nice to visit a place with high standards. A good central meeting place.
very nice place and food is good
One of,if not , the best place to have an afternoon tea in London.
A wonderful time to celebrate a birthday. I did think the vegetarian options should have been a little bit cheaper.
It was fabulous.
An absolute treat. The service was impeccable, especially from such a young waiter who was just the right amount of attentive, very knowledgeable and chatty. The beef was Divine and patisserie selection delicious. It was all simply perfect.
Amazing experience, I couldn’t recommend it highly enough! A must-do when in London!
Terribly expensive for what it is.
There are way better high teas around London and the country for half the price.
A very gentle and welcoming experience at Fortnum and Masons. The staff were knowledgeable and courteous with just the right amount of service to make you feel important and valued.
It was very Nice!! I will visit it over 3 Months again!!
It was our first time for high tea in London. Fortnum’s was recommended to us by several people. In true British institution form, it did not disappoint. The food was amazing as was the service. Definitely recommended.
The food wasn't great as sandwiches were dry and hard, but service was impeccable and ambiance was great
Travel to London
Very serice orientate staff, the tea and food are fresh and delicious
If you are looking for a traditional English high tea, Fortnum and Mason is the place to go. The ambiance is serene, the food and tea are absolutely scrumptious. I did however give the service two stars. Our waiter was quite rude to us. We asked for another pot of tea, gave us the menu and did not return for another 15 minutes. By then, we were ready to go and when we told him we wanted the bill instead of another pot, he became rude and rolled his eyes at us! I know I should have requested management but I didn’t not want to make too much of a fuss.
Overall I would return but would request another server.
It was unfortunate we had so few options and our wait staff was not accommodating, but rather felt judgemental. The ambiance was nice, but we felt rushed and not appreciated. Tea was delightful, and the champagne was good, however, the feeling of being up sold was very disinviting.
Special treat, impeccable service & delicious food! Thanks for a memorable experience.
It was great. Kind of pricey but such fun and the wait staff is amazing. Went far out of their way to make it great.
We wanted to experience in our London vacation how it feels a real English tea and nothing express better the spirit of England and its tradition than Fortnum and Mason. We love that place and everything that is inside there. Employees are exceeding at good service and the Tea is out of this world. It was a dream come true.
Would recommend, but with reservations. Sit in the North dining area. Much quieter and intimate feeling than the South area. 2nd time we've done tea here. 1st time was wonderful, this time not so much. Actually very disappointing. Had to wait 20-25 minutes each time we asked for a pot of tea. Nor was our waiter knowledgeable about any of the teas. Was given 1 small pot of strawberry jam for 2 people. Our first time given several types of jam, and 3-4 jars each. Also, only given 2 small scones each - never asked if we wanted/offered any more. Last time, plates were replenished without asking. Overall, just very disappointing - especially when you consider the price of 60 pounds per person.
Relatives visiting UK
Great service and warm staffs! Very pleased experience with Ms. Mami. Very detailed explanation and recommendations;) would definitely take friends there again for nice british afternoon tea experience
It is a nice venue to have traditional afternoon tea. Because it is so busy, the waiters seemed to be a bit stressed. Also, when booking I specifically mentioned it was for a birthday - I was a little disappointed to not at least have a little candle lit for my mother. With a 170£ bill I would have thought this could have been included. At any other high end restaurant this is standard. Overall, we had a nice experience though and would recommend.
Too expensive for what I drunk or ate.
The service and food were incredible! It was our first time having High Tea and Fortnum & Mason was highly recommended by my family. They did not disappoint. Our waitress was amazing and she was very friendly and patient and made sure we enjoyed our experience by providing recommendations. We would be more than happy to return to Fortnum & Mason for tea the next time we are in London!
We have waited for 15 minutes to order our food, and another 15 minutes to get our tea, yet the waiter (name starting with J as I remember) just put down the tea rudely with the tea spilling out of the pot. When we have enquiries about the proportion of the meal, he just explained to us impatiently and end with ‘Does it make sense to you?’ When we asked for adding water for our tea (not even changing another pot or refilling our food), we need to wait for another 15 minutes with rude service from the same waiter again. Well I wouldn’t say the waiter is serving badly all the time—since most of the time he is NOT serving us. It’s just ruined my trip and my expectation towards a restaurant with royal recommendation. I won’t recommend F&M to any of my friends, even it is going to have one in my hometown soon.