Bub City - Rosemont
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Everyone working here was very friendly and we saw our server within 5 minutes of sitting down. Since the music is played at a very loud volume, it’s a little difficult to talk but it’s good music 😉. Our food was initially disappointing for 3/4 of us - they ran out of pastrami, chicken for the salad was raw and we were missing a side and an add on to the burger. We had difficulty getting the attention of our server (a table kept asking a million questions) or the manager for some reason so our food got cold while we waited. However once she came over, she was apologetic and went to check on everything. She came back immediately, apologized again and said we would have fresh entrees made and delivered immediately a d the manager would come talk to us. The we food came out quickly and the manager helped deliver it with apologies. We were not charged for the side, two of the entrees and a beer. While none of the issues should have happened, they quickly resolved the issue once they were aware and more than made up for it. The food was very good / by far the best Mac n cheese I’ve ever had.
Had such an incredible time at Bub City for my friends 28th birthday party. They were so kind and even moved us when I asked for a bigger table. Would totally recommend!! Drinks and food are amazing always and the live music is so fun!
Bub City is our most favorite place to go. The food is awesome and the live music is always top. Definitely take advantage of the whiskey flights.
While it was good that we made a reservation it was a little annoying that they asked us to sit at the bar while they got our table ready. Then within about 4 minutes, it was ready. Personally I would have rather waited for it to be ready
We checked in and the person that checked us in walked away from the host stand so about 7 groups got seated before us. When we asked the staff about it twice they seemed uninterested in helping telling us to wait until the original host came back. The tables were also super close together which made it hard to have a conversation. Food was good (as always) though and drink prices were great.
We were stuck in traffic and running late for our reservation. I called and they were super understanding. She. We arrived we had to wait about 15min for our table and it was slammed inside. The manager (I'm sorry I didn't get his name) was SO nice and brought us an appetizer on the house for our wait! Great spot to go to before our concert. We will be back
The atmosphere & food was amazing!
Ribs were a little dry, wings were outstanding. They should rethink their pit beans
Food choices were limited..not many healthy options everything is fried or in a sauce.
Laura, Thank you very much for taking the time to leave this review. My name is Clay and I am the general manager here at the restaurant. I am so sorry you did not have a good experience. Going forward, I would like to make whatever we can for you. As long as we have the ingredients in house, I want to make it. I am going to be following up with you privately so you have my information for the next time you would like to come in. Thanks, Clay Tormey
Food was excellent, service was outstanding and the beer selection was impressive.
We were there on a busy night before a big show next door at Joe's .
We had 7:45 reservations for 2 and were told upon arrival that it should just be 5 minutes.
We were not notified of a table so after 30 minutes or so we ate at the bar.
Not a big deal but the Bub team lacked a little quality control at the front desk.
Hello, My name is Clay and I am the general manager here at the restaurant. Thank you for taking the time to leave this review - first and foremost I am so sorry. To be told it would be 5 minutes when you checked in and not notify you of a table until 30 minutes later...is absolutely unacceptable. We take a lot of pride in our service, and it starts the moment you walk in the door. I will be following up with you privately to make this right. Thank you, Clay Tormey
The evening we dined at Bub City - Rosemont it was a concert night at Joe's. The restaurant was crowded but we were seated pretty close to our reservation time. The service and food were very good but on the pricey side for the amount of food we received on the combo plate.
Julie, Thank you for taking the time to leave this review. I am glad it was a good experience, but I would like to hear more about it, and how we could have made it better! We take a lot of pride in our food and believe that it's worth the value when it's up to our standards - but maybe it wasn't up to par on Saturday night. I would love to hear about what you ate and how it could be better. Regardless, thank you for taking the time to let us know - hope to hear back! Clay Tormey
The pre concert entrance is different every-time, disappointed that it wasn’t the same as the last time I was there. Obviously they are in trial mode
Hello, Thank you for taking the time to leave this review. My name is Clay and I am the general manager here at the restaurant - I am so sorry for the experience you had Saturday night. We take a lot of pride in our service and it starts from the moment you walk in until you are gone. I am going to be following up privately with you on this. Thank you for the feedback. Clay Tormey
Nachos were amazing! Love this place
The whole experience from the host, bartenders, servers etc. Fantastic!
Had a great time food was awesome. Our waitress was extremely Courteous the entire staff was great definitely will be going back soon
We loved Bub City! The food was great the atmosphere was perfect! We went to a concert right after at Joe’s and we can not wait to go back to both places!
Always use Open Tble and never have had to wait. Seating experience is excellent but the food is outstanding! Looking forward to next visit!
Great service and excellent food! Would return again.
Food was good. Kind of pricey for what you get.
Service and food are always amazing!!! Manager has been around since they opened. Super nice guy and always makes sure everything is great. Never hesitates to fill up a drink or take an order either.
Service was the best! Great warm space with country fun! Food was excellent. We had the brisket taquitos and fried pickles. We'll stop by again when we're in Rosemont
Bub City consistently delivers a fun atmosphere and great southern food. Some of the best Nashville hot chicken you can find in Chicago.
Everything was great, our server was very friendly and food was great. The only thing was having and reservation at 7 pm, and no getting seat until 7:30 pm
The food was delicious and service great. The place was packed at 6 pm, thank goodness we made reservation.
The check in/waiting area is too crammed. Their system is very on organized and chaotic.
$6 shot in a thimble
Tough 18 hour brisket
Fantastic as always! The band was great and we had great service!
Pretty average bbq for the price. Our server was great but didn't make up for the sub par food. Maybe we were there on a bad night?
We did a mini pub crawl and Bub City was our last stop. We had a great time.
Glad to hear it! Thanks for the review!
The food was utterly fantastic. I can't really ask for better than that.
John, Thank you for taking the time to leave this review! I'm glad to hear the food was up to par, but I would like to hear about what we could have done better with service and ambiance. My name is Clay and I am the general manager here at the restaurant - if you have the time, can you reach out to me at 312-927-8411 or via email at email@example.com Thanks again, Clay Tormey
Amazing food, drinks, service and experience!
It took a long tine for the waitress to take our order. I had to check several times regarding who was our server. The ribs were not cooked and did not taste good.
Hello, I am so sorry to hear about the experience you had here this past Saturday night. We pride ourselves on both our food and service here at the restaurant and it's obvious that we missed the mark this past Saturday night. I will be following up with you privately to hear more about your experience. Thank you for taking the time to let us know. Clay Tormey
The service was fantastic. Food was very good. Management is among the best I have encountered.
Thank you so much for the kind review! Hope to see you back in the restaurant soon!
Had a great meal! The pulled pork was awesome.
We made reservations and were seated right away. Food and atmosphere was great!
We were quikly seated and greeted. We requested a booth or highchair and were accomodated. Great!
The server was friendly and asked if we had allergies. Good!
We ordered sweet tea and while it came out quickly, it was watered down. Also, not a fan of paper straws...Bummer..
We ordered a platter and Pastrami sandwich. Our daughter ordered chicken nuggets.
Portion size was smaller than expected and everything was lukewarm at best. The flavor was good on brisket and pork but the ribs were tougher than my liking. At $32 for a bbq platter, we were expecting a decent size portion. At any other bbq place, this size combo would have been priced $10 cheaper.
Pastrami sandwich was and potato pancakes were great flavor but also lukewarm.
Our daughter chicken nuggets and fries were piping hot.
No acknowledgement of birthday, despite mentioned in opentable.
Expected more from a lettuce restaurant....
Service was good then was almost nonexistent. We had to flag people down three times for another drink, more food and then our bill.
Decided to come here for my birthday because I love bbq and country music. First heard about Bub City from the Windy City Smokeout music fest and wanted to relive those moments. It was so much better than I expected, the environment and ambiance of the place was my favorite part. Food was really great, just a little pricy for what you get. But the free birthday shots our waitress brought over was so unexpected and fun. Can’t wait to come back, i had a wonderful time!
Great food, great setting, great value. The barbecue here is amazing and well executed. Plenty of choices and a great bar set up.