Big Easy Covent Garden
We proudly offer a large slice of easy going living, inspired by the Gulf Coast, with live bands 7 nights week, a friendly welcoming atmosphere, fresh cocktails, ice cold beers and generous portions of
good old home-style cooking offering Home-Smoked BBQ & Fresh East Lobsters.
Fast forward to today and we continue to uphold those time-honoured traditions; social occasions of the bygone age, friends getting together over great fresh food, plentiful drinks and music - these never go out of fashion.
We had a lovely time, our waitress Agnes was amazing,
We only had one problem really the music was so loud we could not hear ourselves talk they did seat us right next to the band which were playing very loud I was so glad when they went on their break so I could talk to my family
Service, food & ambience great and I will go back. Only the jumbo shrimp were just king prawns. A bit of a rip off to pay £18 for 5 x king prawns. Highly recommend the lobster rolls.
None of the staff knew what they were doing. Food came before the drinks. Starters were ordered as a main but still came out first. No utensils given to eat lobster. No bowls provided for bones. Shambles.
Overpriced and still hungry
Nice environment and helpful staff
Our server was amazing! Went out of his way to make us happy, remembered our individual orders and was genuinely a nice person.
Great food as always you will not be disappointed and great service.
Sadly Bigeasy couldn't find our booking, inspite of the fact I had the open table acknowledgement number and had replied to the opentable email a few days earlier to confirm I would be attending.
The staff I spoke to were unhelpful and gave the impression they couldn't care less, no apoloy either.
Totally spoiled our day out !! Not good enough.
Messy, dirty And disorganised, sat around the corner so almost forgotten about
Firstly the food is absolutely outstanding. I always love big easy but id never gone to the covent garden one before. The service was all over the place unfortunately; being messed around with waiting for our prebooked table , not being served after waiting more than 20mins to even order drinks (We called them over ourselves) and nobody came to check on us once we did receive our food etc. There was no working air conditioning and no fans or windows for alternative. If you’ve ever been to a crab shack you will know this is a bad combo! Over all i love big easy and the food but I will probably stick to the canary wharf one.
Love the food. The ambiance. The bar is amazing. Staff are very friendly. We have eaten here many times and it’s always special.
Really good atmosphere, very deceiving from the outside as it appeared to be quite a small venue..... Until we got to the maitre D! The food was sooooo good! Excellent choice, something for even a fussy eater like me! Our waiter was attentive, not pushy and very polite. Will definitely visit again and recommend to friends
Go for the Prosecco with brunch - the frozen mojito is not super! Very icy, not very flavourful. The rest of the food is amazing - we love branching at The Big Easy!
Booked table for 10:30pm, service was poor more interested to clearing down and getting us out the door than serving. Why take late bookings if don’t want people in late
This was our first visit to the Big easy menu looked fantastic so we were looking forward to going. On arrival we were a bit shocked how busy it was but soon realised it was a very popular place to go!
The service was very good food was amazing . The selection of beer was a bit disappointing!
The entertainment was good which certainly added to the atmosphere.
Would recommend this to anyone!
Thank you see you all again soon
Have been a number of times, this by far the worst experience. It was my birthday meal which all guests agreed was a bad experience.
We were sat next to server area that had wet cloths on the ledge right behind our heads. We had to ask to move theae.
Items were missing off our main food order, took 3 times to ask before getting them. One being garlic butter which was spilt on my dad's leg. No real apology from server.
Table was half cleared away at the end before paying.
Highly unlikely we'll ever return now because of this.
No apology at the end.
Cool place, just wish the brisket was better and the portion size was larger. Having lives in the US the brisket here is a bit dry unfortunately and not many sliced. Otherwise a cool place
Great sociable bar and restaurant with yummy American food. The happy hour at the bar is great with fantastic music and a friendly atmosphere. The bbq food has oversized portions so GO HUNGRY and there is no need for a starter. Great place
Found this by accident and will be back. Lovely atmosphere, good beer and the food was amazing. Good daily specials- we had steak and lobster but will aim for a sharing plate next time.
A fun place and good food. You even get some cardiovascular activity if you need to go to the toilets.
Service at the bar was slow. Service at the table was very good. Food was a bit average - giant chips which did not get good reviews from the table. Lobster was a bit watery, ribs very fatty - though not bad value. Tables were uncomfortably close together. I wouldn't hurry back.
Great food and service. However, the music is too loud and people have to shout to have a conversation over lunch.
Food was good, took a little while to receive our drinks (came after we finished our starter).
I think this was a one off so I would still recommend coming.
Overall my friends and I had a great time. Food was great and we were all served quickly. We all enjoyed the happy hour drinks but a member of staff at the bar wasn’t overly friendly. He came across quite rude and impolite to one of my party.
Excellent food but our waitress was a little sloppy
Ribs were a little over cooked. Prawns could have had more seasoning to it but everything else, was alright.
Food is delicious but the portion is too small. It is not proportional to the price.
Second time visiting. Returned because of the really good lobster.
- Food was really good again
- Service was poorer than our first visit, quite shockingly. We had booked a table and arrived 15 minutes early and we’re told our table wasn’t ready so to have a drink at the bar and they would get us when it’s ready.
That didn’t happen and 10 minutes after we were meant to have been seated and approached the staff who said this and they had forgotten about us.
We were then crammed into a small table in a corner. The food was very good, as it was from our first visit. However being crammed so close to other people you couldn’t really have your meal in peace, and often were left looking at other tables being poorly served too.
It’s a real shame the service is absolutely awful and to add insult they charge a 12.5% service charge!
Unsure if I would return again as I would consider looking elsewhere for good lobster purely due to the service!
I booked for 6pm, arrived earlier went to the bar. Went back to reception at 6pm to be given a table. Was then told you have 1 hr 30mins & need to be left the table.
I was fine with this, we sat down to the smallest table ever but I understand it was busy.
We waited 25 mins while servers were cleaning tables around us, also serving tables with food & wasn’t even asked if we were ready to order food or a drink. Even served the table that was 2 inches from where we were sat.
I decided enough was enough so we left. On leaving I told the lady on reception, she asked what table we were at & would get me service.
I walked out.
Totally spoilt our evening as I had booked this as part of a Christmas present after we had seen a show near by.
Would never recommend the place or restaurants
Good for a lively night out with friends, food is good too, portions big.
Great food, great environment, but the drink prices are a bit steep, all in all probably worth it in the evening with the band playing, but may be less so at Lunchtime, with no live music.
Having been to the one on kings road many times this place did not compare at all. The food portions were smaller and as a result was not value for money. We were very disappointed.
Super experience! Must try in London!
The food was good and plentiful, but had to wait too long for a booked table, and then waited too long for the food to arrive.
Horrendous from start to finish. Sat down an hour late. Didn’t bring our water over had to get it ourselves. Bought out my girlfriends food on 2 separate plates then. Bought out the green beans after we’d finished. Complete shambles. Never again.
Service was poor, we had to wait for our order to be taken, one of the two meals bought to the table was wrong and my wife had to wait longer still for her correct dinner then after eating two bills were bought over neither of which were correct. Finally paid the third bill as it was not as wrong as the others and we had a train we wanted to catch. Still overpaid by about a fiver. All the above is a shame as the food was good
This was a return for us and also bringing others to share the experience, very poor table service, served by at least 3 table staff who had very limited knowledge.
We booked a table during happy hour to take advantage of the deals on drinks mainly cocktails but were stunned to hear that we were not entitled to happy hour as we were sitting at a table !
Don’t think we Will be returning to the Covent Garden venue 😢
Hello, We're really sorry to hear about your bad experience last week. That's not how we like to do things here and would like to try to make amends. Please could you send an email to email@example.com with some more details and a copy of you bill if you still have it? Best wishes Big Easy
We had the £10 lunch deal. It was brilliant value for money and the food was delicious.
Whilst the food was good as always it was a bit disappointing to learn that what was once part of the lobster deal, you now have to pay extra for chips & if you wanted a different sauce. Garlic sauce really does not complement the lobster. Not sure if we will return again any time soon
The food in this place is absolutely amazing the meat just melts in your mouth. It came in a reasonable time and the staff couldn’t do more for us. Definitely come back here again!
Initially we were greeted well, and seated. Unfortunately, we then waited 25 minutes for a server to take our order. Of which we had to summon their attention. We then noticed that the couple beside us received their meal before us, despite the fact they were seated later then us.
We asked the servers how long our meal would be, however, we were not apologised to, for the delay.
There were several times during the meal that we asked for things, and had to wait ages to be attended to, after a while we have to leave our table to get what we needed.
Overall the food was nice, however, slightly cold.
The desserts was also cold despite it being advertised on the menu as waffles, and ‘hot chocolate’
Overall not a happy customer today.