Big Easy Covent Garden

4
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5010 reviews
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£25 and under
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American

Top tags:

Casual
Fun
BBQ & Lobstershack. We're a local institution, with an international following, this powerhouse of a restaurant is set over 2 huge floors in Covent Garden boasting a 9m wow factor bar on the ground floor & a more intimate speak-easy style shelter bar on the lower deck.

We proudly offer a large slice of easy going living, inspired by the Gulf Coast, with live bands 7 nights week, a friendly welcoming atmosphere, fresh cocktails, ice cold beers and generous portions of
good old home-style cooking offering Home-Smoked BBQ & Fresh East Lobsters.

Fast forward to today and we continue to uphold those time-honoured traditions; social occasions of the bygone age, friends getting together over great fresh food, plentiful drinks and music - these never go out of fashion.
What 5010 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
Food
3.9
Service
4.0
Ambience
3.9
Value
Noise · Moderate
82% of people would recommend it to a friend
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RS
London
1 review
Dined 3 days ago
Overall1Food3Service1Ambience1

Very disappointed. Went for lunch time deal, food took over the 15 minutes stated time to come out yet management did not resolve the issue but disputed what was said on their menu which is huge false advertising!

l
London
2 reviews
Dined 3 days ago
Overall4Food5Service4Ambience3

Ordered the shrimp starter, lobster and cramp mac n cheese(very good) & lobster roll

RC
London
3 reviews
Dined 4 days ago
Overall2Food1Service1Ambience2

Took over an hour and 45 mins for our mains to arrive following starters. They were cold and my lobster looked like it was only half full of meat. My friend is gluten intolerant and was provided with a menu to order from, then the waiter returned and provided a completely different menu and the things she had ordered contained gluten so we had to change it.

Hard to argue to have the bill reduced. We had a great time here back in January but unfortunately, this time it was awful. They obviously cannot cope when really busy around Christmas time.

FR
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

Huge portions. Great value for money. Prompt service

CS
Manchester
1 review
Dined 6 days ago
Overall4Food4Service4Ambience4

Was really disappointed we didn't get the bibs like we usually do! However everything else was lovley!

JI
London
2 reviews
Dined 6 days ago
Overall4Food5Service1Ambience4

Service was very slow. almost like our money wasn't wanted. the hostess who saw us to the seat was friendly, but the waiter, who she had to wave over to take our order let it down.

OT
London
1 review
Dined 7 days ago
Overall2Food5Service2Ambience4

The bar was considerably slow, 30 minutes for 2 cocktails. 😓

V
1 review
Dined 7 days ago
Overall3Food4Service1Ambience2

I would recommend the food but not the service. Booking was easy online and it was very busy when we arrived. Our drinks order was taken but we had not received any food or drink 40mins later. Another 10 mins later our food came out and still no drinks. We had to go up and ask. It seemed that the drinks had never been ordered. An apology but no reason given. The wrong chips turned up and by the time we had finished our dinner they arrived - such a waste and we had to pay for them. Poor poor service but the food was nice.

OT
London
1 review
Dined 7 days ago
Overall4Food4Service2Ambience2

There was some real rude customers near by which I think caused the staff to be distracted we had an order that wasn’t right and then drinks were forgotten. But other than that excellent. Would of preferred to sat downstairs with the live band as well

CL
Buckinghamshire
1 review
Dined 7 days ago
Overall2Food2Service5Ambience5

The food was expensive for what it is and it was cold.
I would not recommend or go back.

JF
London
1 review
Dined 7 days ago
Overall4Food4Service1Ambience3

Food was good but service was very poor 45mins for water to be brought to the table Had to wait ages for the food to arrive and you add 12.5 % service charge to the bill

j
London
10 reviews
Dined on 30 November 2019
Overall1Food1Service2Ambience2

If guests have a booking don't let them hang arround for 30 to 40 mins before they are seated without a complementary drink...Its just very bad service from the offset...Do not let lobsters leave the kitchen without checking that the order is of the correct quality, you don't serve quarter lobster!

Finally put someone at the front of house that is welcoming to your guests and actually knows what they are doing!

KM
1 review
Dined on 30 November 2019
Overall4Food5Service3Ambience4

Food and atmosphere was unbelievable! Service from the waiting staff was top notch. Only complaint would be that the hosts were very rude. We arrived 10 mins early and was basically told that we should be there. No invite to use the bar or any indication of how long the table would be. Not even a greeting I would expect. Exact words were, “you haven’t got a booking yet so you need to step aside!”

Such a shame as loved everything else!!!

Big Easy Covent Garden
Responded 5 days ago

Hi Kieren, Thanks so much for taking the time to leave a review. We're glad you enjoyed your visit. Sincere apologies for the greeting you received on arrival, that's not how we like to do things here! The receptionist in question no longer works for the company so this won't be happening again. Hope to see you again soon! Best, Big Easy

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B
London
1 review
Dined on 30 November 2019
Overall5Food5Service5Ambience5

Really good food, fantastic service amazing choice of alcohol!!!

Big Easy Covent Garden
Responded 5 days ago

Hi Brian, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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OT
London
11 reviews
Dined on 30 November 2019
Overall3Food5Service1Ambience5

Absolutely gutted to have had a terrible night here. I have previously reviewed the place and raved about how great it was but last night the service was awful. Of course this happens just when we brought our out of town friends here. I was so embarrassed. Took ages to serve us anything. When I chased our drinks order, I got a rude response to say “the bar is busy, you just have to wait” (despite having waited at least 30 minutes). The food was great, as always but we hadn’t even finished our starters before they basically tossed our main courses at us. We weren’t able to order anything else because no one actually asked if we needed anything or anymore drinks. We were all smokers and were told we had to pay the full bill before we could smoke or one of us had to stay behind...they wouldn’t accept just keeping our credit cards. In a city with thousands of restaurants, they need to do a lot better if they plan on sticking around. Hopefully it was just a one off bad night but I certainly won’t take the chance of bringing friends here again.

KT
London
2 reviews
Dined on 30 November 2019
Overall3Food1Service4Ambience5

We have been coming here for a few years now averaging about 3 times a year unfortunately the food was very poor on this occasion and we won’t be returning.

OT
London
1 review
Dined on 30 November 2019
Overall1Food3Service3Ambience4

Even though I had booked a table, we had to wait 45 minutes to be seated.

Very disappointing

OT
London
1 review
Dined on 30 November 2019
Overall5Food5Service5Ambience5

Great value for money, food was lovely and plenty of! Our waitress was lovely. We wasn't rushed, even though we was told we only had a 2 hour time slot for the table, they obviously wasn't booked out after us and let us stay on a while longer.

Big Easy Covent Garden
Responded 5 days ago

Hello, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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FF
Surrey
4 reviews
Dined on 30 November 2019
Overall5Food4Service5Ambience4

Overall another great visit. The only down side this time was the pulled pork. At £16.50 it was steep but then the majority of it was fat not pork and the portion tiny. However the veggie burger was amazing as always and chips delicious!

JM
1 review
Dined on 29 November 2019
Overall3Food4Service2Ambience5

Food was good but had to wait over 25 minutes forour drinks and me having to speak to the staff twice. Happened for both rooms my wife and I got

CW
1 review
Dined on 29 November 2019
Overall3Food4Service4Ambience2

Food was ok but some was cold and just not to great the atmosphere made it to be honest, the toilets were disgusting and could not believe how bad it was

OT
London
5 reviews
Dined on 28 November 2019
Overall5Food5Service5Ambience4

Great Thanksgiving dinner at Big easy! We loved the food, which was tasty and wholesome at the same time, and the service was perfect.

Big Easy Covent Garden
Responded on 29 November 2019

Hello, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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LN
London
1 review
Dined on 28 November 2019
Overall4Food5Service4Ambience4

Great food, love the slushy cocktails even on a winter's day. Unfortunately had the rudest host ever when we arrived and refused to seat us without seeing the original email as proof of our booking. I only had a screenshot as I had not booked it myself.

Big Easy Covent Garden
Responded 6 days ago

HI Lerayne, Thank you for taking the time to leave this review and important feedback. Sincere apologies for the rude greeting you received - we have since made big changes within our reception team to ensure this does not happen again. Hope to see you again soon. Best, Big Easy

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AW
London
4 reviews
Dined on 28 November 2019
Overall2Food4Service1Ambience2

The food is good and excellent value for the price of the platters. The service however has gone consistently downhill over the last year or two. Despite the venue opening at noon it was clear they werent ready for customers and basics like bbq sauce werent even on the tables yet. In fact they only delivered the sauce AFTER we ate our entire meal which is pretty unhelpful at a bbq joint. The music was far too loud to have normal conversation especially at lunchtime. Service was diabolical even though there seemed to be a lot of staff no one ever asked how food was or came to take an order for a second round of drinks etc. It does not have the service level and charm/friendliness you expect from an American themed restaurant

Big Easy Covent Garden
Responded on 29 November 2019

Hello, We’re sorry to hear you had disappointing time at Big Easy and appreciate you taking the time to leave this review to let us know. Sometimes we do make mistakes but we like to try and rectify them. Please could you send an email to ellis@bigeasy.co.uk and we’ll do our best to try and fix this. Thank you, Big Easy

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TR
London
9 reviews
Dined on 27 November 2019
Overall5Food5Service5Ambience5

As usual food was awesome as was atmosphere keep doing what you do team!

Big Easy Covent Garden
Responded on 29 November 2019

Hi Tim, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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CM
1 review
Dined on 27 November 2019
Overall5Food5Service5Ambience5

Great food
Great atmosphere
Value for money
Friendly and speedy service

Big Easy Covent Garden
Responded on 29 November 2019

Hi Christine, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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SW
London
13 reviews
Dined on 27 November 2019
Overall4Food5Service5Ambience4

Lovely food and the early dinner offer is exceptional value.

Big Easy Covent Garden
Responded 6 days ago

Hi Sue, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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AD
London
1 review
Dined on 27 November 2019
Overall3Food3Service3Ambience2

Been to Big Easy in Chelsea loads of times but in Covent Garden is not the one I would look forward going back. They rushed for us to leave the table keep on coming back to clear it as obvious we still eating .

NK
London
1 review
Dined on 26 November 2019
Overall4Food4Service4Ambience4

Sevice was vrey good, the food was delicious, only the chicken was a bit too dry for my taste but brisket and ribs were superb.

KB
1 review
Dined on 26 November 2019
Overall5Food5Service5Ambience5

This place is awesome. Never had a bad meal here yet. Love the ambience, the service and the quality of the food and drinks......

Big Easy Covent Garden
Responded on 29 November 2019

Hi Keith, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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GC
Norfolk
2 reviews
Dined on 25 November 2019
Overall5Food5Service5Ambience5

Great service, great food, great venue. We will be back when next in London

Big Easy Covent Garden
Responded on 29 November 2019

Hi Gail, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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m
London
3 reviews
Dined on 25 November 2019
Overall5Food4Service4Ambience5

Great all you can eat Bbq, everything well cooked and good quality. A lot of food with live music. Great experience

Big Easy Covent Garden
Responded on 26 November 2019

Hi Marco, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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DW
London
1 review
Dined on 24 November 2019
Overall5Food5Service5Ambience5

I had a great time as it was a surprise the food was great service was great very welcoming and will visit again soon

Big Easy Covent Garden
Responded on 29 November 2019

Hello, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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N
London
8 reviews
Dined on 24 November 2019
Overall5Food5Service5Ambience5

Big Easy never disappoints us. It is our “go to” place for a quick and sustaining bite to eat. Quality and tasty.

Big Easy Covent Garden
Responded on 29 November 2019

Hi Netty, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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JO
1 review
Dined on 24 November 2019
Overall3Food5Service1Ambience4

As always not enough servers behind the bar, constantly waiting for drinks

NG
London
2 reviews
Dined on 24 November 2019
Overall3Food3Service2Ambience5

Food good but very expensive and not good value, ordered a glass of red wine and when the bill came was charged for a bottle, this was our first visit may try again some time .

OT
1 review
Dined on 23 November 2019
Overall1Food4Service1Ambience2

Table booked for 8:30pm (booked weeks in advance) waited 25 minutes to be seated. Waiter forgot our food waited almost 2 hours for food.
No acknowledgment
Food arrived at different times, items forgotten

Pity. We will never go back although we are loyal customers at the Kings road branch

Big Easy Covent Garden
Responded on 26 November 2019

Hello, We’re sorry to hear you had disappointing time at Big Easy and appreciate you taking the time to leave this review to let us know. Sometimes we do make mistakes but we like to try and rectify them. Please could you send an email to ellis@bigeasy.co.uk and we’ll do our best to try and fix this. Thank you, Big Easy

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J
1 review
Dined on 23 November 2019
Overall5Food5Service5Ambience5

Really nice vibe, despite it being a Saturday night and being there with 3 young kids, it wasn't raucous - just a really fun, positive, high energy place. Our kids loved it, the music was fantastic and the food was awesome.

Big Easy Covent Garden
Responded on 25 November 2019

Hi Jaijo, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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RB
London
2 reviews
Dined on 23 November 2019
Overall2Food3Service2Ambience2

I’ve eaten at big easy a number of times. This visit was chaos!
Ladies sorting out tables were rushed off their feet. Took 30 mins to be seated even though we had booked our table. Was asked to wait in the bar. The bar was rammed, we ordered cocktails which were not including the ingredients on the cocktail menu. The bar tender was rude and dismissive when we questioned this. Basically take it or leave it.
We was seated after the long wait, then further 20 mins to get drinks. At this point we were fed up. The waiter was rude when we mentioned we were unhappy. Starters arrived before our drinks, again had to chase up twice. In the end a different waitress arrived to check on us and she was great. Very apologetic.
Such a shame as I loved this restaurant but it’s gone down hill. They cannot cope at busy times and paying customers are ignored.
Would have expected the service deducted from the bill or a round of drinks but nothing.
Won’t bother returning!

Big Easy Covent Garden
Responded on 26 November 2019

Hi Rhiannon, We’re sorry to hear you had disappointing time at Big Easy and appreciate you taking the time to leave this review to let us know. Sometimes we do make mistakes but we like to try and rectify them. Please could you send an email to ellis@bigeasy.co.uk and we’ll do our best to try and fix this. Thank you, Big Easy

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MW
London
1 review
Dined on 23 November 2019
Overall5Food4Service5Ambience5

A big favourite of Big Easy. Great food ,service and value for money

Big Easy Covent Garden
Responded on 26 November 2019

Hi Mandy, Thanks for taking the time to leave a review, we're glad you enjoyed your time with us and hope to see you again soon. Best, Big Easy

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