Benihana - Manhasset
Went for husband’s birthday with our toddler. Service was slow to bring out appetizers, but the entree was prepared in timely fashion. Once food was served/prepared it did feel a bit rushed to get out. Disappointed there was no dessert menu - they only serve ice cream and the portions were small.
Always always our favorite restaurant. Great food ambience and drinks.
Was my husband’s birthday
Thank you for celebrating your special occasion with the Benihana team!
It's Benihana, how can it be bad? Good food, good atmosphere. Earlier you go, the quieter.
Service needs to be better when needing drinks, extra utensils, high chairs. Waiting a long time for these basic things because the cook was cooking and couldn’t manage these things obviously.
Also, dessert isn’t given unless you specifically ask for it even if it comes with your meal. That’s just annoying to have to do each time.
The Service is good. The Chef that served our table is very poor in skill. Not only he burned out the must seen Onion Volcano. Part of the veggies that comes with the meal is burned too.
Came for lunch with family. Portions have decreased. Had shrimp and scallops. Such a small portion and by the time the fish/meat is ready rice and veggies were cold. Very disappointed
Much better being there during the week in the afternoon.
Was able to secure reservations for new year's eve for a party of 6 for 7 pm. We were seated relatively quick. Our order was taken and waitress wanted drink and food all together. Before we had drinks, they brought soup and salad together. The Chef then arrived and started cooking. for those in my party that had fish, they we essentially done before our steaks were cooked. We are still waiting for additional dressing on the salad, which were all dry. The soup had a strong pepper taste and when we said something to the waitress, she simply apologized. Our drinks finally arrived half way through the meal and securing additional water was almost impossible. The food was ok, but not typical benihana. We were done by 8 pm and once dessert was requested, I had the check. We felt rushed and the food, especially the fried rice, was not prepared good and needed more soy sauce. I understand this was a holiday, but we spent over $400 and were extremely disappointed. Not sure if I would come back to a place that I historically enjoyed.
Great experience with great food, and wonderful service. Ten times better than the Westbury location, I'd come back in a heartbeat.
We had a 5.30 reservation and waited over a half hour for our table. We were a party of 5 and they added 8 more so many of us were not even able to get our chairs under the table. The vents above the grills were not worse the smoke was horrific. The ambiance was also a bust since we were seated near the emergency exit doors. Very noisy, the chef was boring. After all these years the chefs should have some new tricks. Most of them looked bored to tears Very disappointing and this was a birthday celebration dinner.
Jojo, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.
Horrible customer service. The food was subpar. Not worth the wait or cost. Extremely disappointed. Will never go there again
Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.
It was very busy night at Benihana. They didn't have staff to sing happy birthday song except our waitress. Everything was moving quickly and hard to get attention of staff when we did need something. Overall, the food was good but the space is very noisy.
Our chef, Tito, was fantastic! Always love coming to this location. Very considerate of food allergies.
Every year we come in for a birthday celebration. This year was subpar. The chef was boring, messy cooker, rice flying everywhere. No humor. Perhaps he was over worked and tired. Our waitress, never even came out to take our photo or sing Happy birthday.
On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.
Great time with the family and good food.
Lovely evening, food was great and service outstanding! It was a wonderful Birthday celebration for me! Thank you all!
Needs a gut renovation. Services wasn’t very good
David, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.
Little cold in restaurant. 2 of my 3 kids had their coats on because we all felt a chill
Your feedback is appreciated. We will be sure to share your kind words with the team.
Great experience. Come hungry leave happy.
We are happy you enjoyed the Benihana experience! Come back soon!
Just ok could have been better
Art, thank you so much for your feedback, we hope to see you back again soon!
Very nice food. The shrimp and filet mignon dish was great. We love the fried rice. It is always a great show and fun time to share with family
Marissymar, Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family.
We had steak, shrimps and scallops which were average if not particularly memorable. Since this is communal dining around the grill, two other couples with children were at our table and the chef prepared all the food on the hibachi and allocated it to each person - vegetables, fried rice, 3 shrimp per person followed by the respective orders. One of our party is a woman of color and she had ordered an entree of steak and shrimp as had other diners. Strangely, the chef/server gave her fewer shrimp - noticeably less - than the other diners. This person felt singled out and upset - and frankly it ruined the evening. Needless to say we will not be returning. This chain should to hire and train staff who will treat all diners equally with respect.
On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website
We love Benihana’s in Manhasset. It has been a birthday tradition in our family for 30 plus years and it is always entertaining. The food is good and the staff is great!
A problem with the heating system not working causee another party to leave the table. It was freezing in the restaurant. Other than that, everything was perfect.
Your feedback is appreciated. We will be sure to share your kind words with the team.
That place was freezing inside. No heat. Everybody with jackets and scarfs on.
You can't enjoy it when you are so cold
Catalina, Thank you for bringing this it to our attention. Your feedback will be shared with our team for improvements.
They must have been short staffed because it took my girlfriend having to go to the front desk after 15 minutes of waiting to get a waiter to the table. Also, the table next to us was vaping!
NEVER GOING BACK TO THAT LOCATION!
We loved the food - watching the chef prepare everything was fun and interesting, and, when it got to us, it was truly delicious. The only issue we had was having to sit next to people we didn't know - it was little awkward.
The food was excellent! The chef was experienced and did lots of fun food tricks while cooking for us! Cocktails were good.
We used to be regulars at Benihana but this will be the last time we come to eat.
We had a group of 5 adults and 4 kids to celebrate a 4 year-old girl’s birthday.
Service was awful. We ordered the 5-course meal. We got the soup but the salad didn’t come until we were almost done with our entrees.
The hibachi chef was also extremely disappointing. The only “show” he did was the onion volcano but we didn’t get to see any of the other tricks they to (which is one of the reasons we picked this restaurant to begin with - to entertain our kids). He cooked everything without any care. Scallops were burnt, vegetables were overcooked and mushy. But the worst part was that he cleaned up the grill without serving us the appetizer shrimps, which should have been included. I had to complain to the waitress who made him cook our shrimp and we got 3 each, after we were all done with our meals.
And they also stopped taking pictures for birthdays, it seems like!
Anyways the service was overall unacceptable and the dinner felt like a big waste of money.
Do not come here for good service.
I love the restaurants but recently the service has changed. I was there on Saturday, Nov. 2, 2019 for my son’s birthday and we we’re rushed. The waitress served the dessert before we were done with our meal. For birthdays usually they sing and take a photo. This night the photo was overexposed and the birthday singing was done while we were eating. The chef didn’t take his time... everything is RUSH... RUSH. They want you out as soon as possible...
I been to many hibachi places in the past, and most are entertaining, but Benihana’s I had high expectations, the hibachi chef did not perform
Simply cooked, no engagement with is what so ever. The waitress we had seemed angry and even a little hostile when we asked for something. We were very unhappy.
We enjoy going to Benihana problem is the rice and veggies are cold by the time the meat/chicken/fish are cooked.
Kids birthday, but they forgot about it.
21st Birthday celebration for my daughter
Horrible! So disappointed. Took 10 teenage girls for my daughters 13th. The waitress was horrible, rude, rushed through it all and started taking the soups away before we were done. Barely sat and was barked at to give our food and drink orders. 2 drink orders wrong and One of the girls dinner order was wrong and when I asked them to please rectify, the chef told me “it’s too late!” Had there not been a table full of young ladies I was hosting, I wouldn’t have been so understanding. I brought cake and they brought it out and walked away. No plates no utensils. Asked for some, was given bowls. And no forks. Just so rude. We’ve been many times and the last 2 times were terrible. and the food was horrible, especially the steak. Sooo disappointing. It’s really changed for the worse. Never going back. Don’t waste your money!!!
Went out with the family. Food was great and service was great.
Nice atmosphere, the food was excellent we visited to celebrate my bday with my parents and my boyfriend and yes it made my bday very special, will go back soon just for casual dinner
Always Great. The food, the staff, the show are all worth a trip