Benihana - Lombard

4.5
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2142 reviews
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$30 and under
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Japanese
Welcome to Benihana and a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef. Looking for a spot to unwind and relax? Take a seat at our spacious bar and enjoy one of our signature cocktails and appetizers. Our private dining rooms are perfect for private parties, corporate meetings, and large birthday celebrations. Give us a call for more details or to reserve one of the private dining rooms at Benihana Lombard. Please remember that we are closed between lunch and dinner from 2:30 p.m. – 5 p.m., Monday through Thursday. We reopen for dinner and Happy Hour at 5 p.m.
What 2142 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
Food
4.3
Service
4.3
Ambience
4.1
Value
Noise · Moderate
87% of people would recommend it to a friend
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MD
Chicago
2 reviews
Dined 3 days ago
Overall5Food5Service5Ambience5

The food at Benihana is consistently good. Service sometimes varies but this time it was great.

L
1 review
Dined 3 days ago
Overall4Food5Service3Ambience4

When we sat down, our plates were visibly dirty. The other party at our table (unrelated to us) also complained that some of their plates were dirty. One of those people also complained there was a hair on some of their food. My daughter had a sticky spoon for her ice cream and had to get a replacement. The waiter didn’t refill our drinks in a timely manner and at the end of the meal, he set a gross plate from the other party right next to my mom as she was served her ice cream. We usually have a great experience at Benihana and this one was not really up to par.

OT
Chicago
1 review
Dined 4 days ago
Overall1Food1Service3Ambience2

Horrible experience the food was not cooked properly and the place was tight and our table was dirty!

MC
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

Great food, great time, would definitely recommend family and friends to go!

M
Chicago
25 reviews
Dined 4 days ago
Overall4Food4Service4Ambience4

Fun family birthday dinner.
Good food.
The kids love watching the chief :)

N
Chicago
1 review
Dined 4 days ago
Overall2Food2Service1Ambience2

I wrote a review on google and I contacted customer service. No one has gotten back to me

Benihana - Lombard
Responded a day ago

Nata, To better assist you, please provide your contact information to our team via the Contact Us page on our website.

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OT
Washington DC
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

Birthday weekend

H
Chicago
1 review
Dined 5 days ago
Overall4Food4Service4Ambience4

Good food and entertaining experience. The one downside is that between waiting to be seated and then waiting for a cook to come to the table, we didn't start eating until over an hour past our reservation time.

OT
Chicago
2 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

Great show and tasty food, can’t wait to go back

k
Chicago
9 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

Great fun ...great food!

D
Chicago
1 review
Dined 6 days ago
Overall5Food5Service5Ambience5

I absolutely love Benihana . My family and I attend this restaurant on birthdays and doing lunch time. Very different experience on holidays but non the less the food is always great !

MA
1 review
Dined 6 days ago
Overall2Food3Service3Ambience3

Since it was Valentines Day, the restaurant was overbooked. They made us wait for about 45 mins before giving a table even though we had reservation. Entree were overpriced for the quantity and quality they served.

Benihana - Lombard
Responded a day ago

Mahantesh, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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JG
Chicago
1 review
Dined 6 days ago
Overall2Food1Service3Ambience2

Have definitely fallen behind. Portions very small for a hibachi dinner, extremely long wait and on the pricier end. Only plus was the chef, who while not very social, cooked the food to perfection.

Benihana - Lombard
Responded a day ago

John, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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OT
1 review
Dined 6 days ago
Overall3Food5Service1Ambience2

I 100% understand being a fool and going out on Valentine's day is always a risk. It was crazy busy. I heard people without reservations waiting over an hour and a half. What I was put off was not the wait or the delay of my reservation by 30 mins or the delay of 15 or 20 more mins at the hibatchi table, but the chaos. It was not even controlled chaos. It was utter insanity. The head of the hostess station put a bad taste in my mouth from the moment I witnessed her interact with a customer. She was condescending and borderline rude. I understand you are busy but as a paying customer that's not how it's supposed to be. She continued to be rude and short with people. When she answered this woman back about her waiting an hour plus her response was "when we have tables open we will seat people." That didn't answer her questions about when she was getting seated. So I check in she's short with me and hands me a buzzer about 20 mins later my buzzer goes off. I get up there and it's buzzing because the battery is low. She hands me another one and points to go back to waiting. Now I'm getting a bit upset about her demeanor. Her hostess staff was just doing what they were told by her and she was short w them also. We waited another 10 or 15 mins then sat at our table. Once we got there it was fine we are and I am not kidding when I say it took almost 2 and a half hours from walking in and eating. Not a great first impression

Benihana - Lombard
Responded a day ago

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. We sincerely hope to see you again at any of our restaurants.

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JC
Chicago
36 reviews
Dined 6 days ago
Overall3Food3Service3Ambience3

Benihana is a fun place to go every now and then. We went on Valentine's Day, so it was very crowded and loud, which was to be expected. The food is good, though somewhat overpriced. The experience is enjoyable, particularly since we hadn't eaten there in years. My biggest complaint was that we were seated near a back of the restaurant emergency exit and there was a very cold draft coming in right at our legs. Overall, nice night though.

AD
Chicago
5 reviews
Dined 6 days ago
Overall5Food5Service5Ambience5

Another great dinner! Service is incredible and the cook was amazing

OT
Chicago
3 reviews
Dined 6 days ago
Overall5Food5Service5Ambience5

Great food awesome people great

DD
Chicago
2 reviews
Dined on 12 February 2020
Overall5Food5Service5Ambience5

Birthday celebration for two!! Excellent service ( perfect Pina Colada) great chef and the meal was cooked to perfection!!! Thoroughly enjoyed the evening!!

OT
Chicago
1 review
Dined on 10 February 2020
Overall5Food5Service5Ambience5

Fun atmosphere, reasonable price, great food

AL
Chicago
2 reviews
Dined on 9 February 2020
Overall2Food4Service1Ambience3

The service here was AWFUL!!! Absolutely AWFUL! We had reservations at 5pm, was sat at 6:10pm. Had to run down our server for refills on drinks and our appetizers arrived almost at the end of the dinner!! Just a complete horrible experience. Even the table next to us were experiencing horrible service! The worst I ever have at Benihana.

Benihana - Lombard
Responded 2 days ago

Allison, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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D
Chicago
2 reviews
Dined on 8 February 2020
Overall4Food4Service3Ambience3

We had a reservation for 6 people and 2 high chairs for 4:30pm but for some reason still had to wait over 30 min to be seated. The hostess said it was because we had to wait for our table to be cleaned but there were many grill stations that were open. Once we were seated we had to wait about 20-30 min to get our drinks and food ordered. The food was good and our chef was excellent. It was my 2 year olds first experience and our chef was great towards him.

OT
Chicago
1 review
Dined on 7 February 2020
Overall2Food2Service2Ambience2

Terrible Service, food was ok, overpriced!

Benihana - Lombard
Responded on 11 February 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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RG
Chicago
120 reviews
Dined on 5 February 2020
Overall5Food5Service5Ambience5

Great place to go with friends to celebrate birthdays etc. the food is always fun to watch being prepared right before your eyes! Plus everything is always so fresh and very tasty!!! 5*

L
Chicago
96 reviews
Dined on 4 February 2020
Overall3Food3Service5Ambience5

It is usually excellent. We had bad rice this time. It was disappointing because the rice is one of my favorite parts of the meal. I think it was a fluke. We will be back to try again.

Benihana - Lombard
Responded on 11 February 2020

Laura, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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MS
Chicago
1 review
Dined on 2 February 2020
Overall3Food3Service2Ambience3

Unsure if I would recommend it. The food was good, not great. Service was average. Twice in the 70 minutes we were there our table had to flag down our waitress just to get drink refills. We were there for a birthday celebration and they did nothing. I would recommend JuRin (Batavia and Elgin) before I would recommend Benihana’s.

Benihana - Lombard
Responded on 12 February 2020

Maureen, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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ML
1 review
Dined on 1 February 2020
Overall2Food3Service1Ambience1

I made a reservation for last Saturday for a birthday dinner almost 12 hours before the dinner. My party and I came 10 minutes before our reservation and was told it would be ready in 10 minutes. I waited an hour to get seated. I don’t understand how if you made a reservation online way in advance that the table wouldn’t be ready. I believe that should be prioritized. The dinner took forever to get started as well. I am just disappointed in how that night was handled.

Benihana - Lombard
Responded on 12 February 2020

ML, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Chicago
2 reviews
Dined on 1 February 2020
Overall4Food5Service5Ambience4

Other than the wait after our reservation time, we enjoyed the food and service

Benihana - Lombard
Responded 7 days ago

Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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m
Chicago
12 reviews
Dined on 1 February 2020
Overall2Food4Service1Ambience3

We had a reservation for 7:15pm and at 8:00 pm we were still waiting. After demanding to see a manager and waiting another 10-15 minutes we finally were seating (about 1 hour after the reservation). The front desk staff are completely overwhelmed and have no idea what they are doing. They are not truthful with people when they check in and there were a lot of very angry patrons. The restaurant didn't offer any reparations.

This will be the last time we visit this Benihana's.

Benihana - Lombard
Responded on 12 February 2020

Morris, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Chicago
6 reviews
Dined on 1 February 2020
Overall3Food2Service3Ambience3

Nothing special.

Benihana - Lombard
Responded on 12 February 2020

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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OT
Chicago
203 reviews
Dined on 31 January 2020
Overall4Food5Service5Ambience4

Good but as always messed up reservation and were late

Benihana - Lombard
Responded 7 days ago

Thank you so much for your feedback, we hope to see you back again soon!

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j
Chicago
1 review
Dined on 27 January 2020
Overall5Food5Service5Ambience5

The experience and food at Benihana is always special. It feels like I am on vacation every time I go.

Benihana - Lombard
Responded 7 days ago

Fantastic John! Our goal is to create great guest memories. We are pleased to hear we were able to do so for you.

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DE
1 review
Dined on 24 January 2020
Overall5Food5Service5Ambience5

I love the food, the customer service, the quality of the food

S
Chicago
8 reviews
Dined on 23 January 2020
Overall5Food5Service5Ambience5

Great place for family and friends to get together. Food is delicious! A little pricy so nice for special occasions

CT
1 review
Dined on 21 January 2020
Overall1Food5Service1Ambience1

Waiter didn’t understand what I wanted...my plate was dirty... and it was my first time here for my birthday...we spent 60.00 and I was disappointed

Benihana - Lombard
Responded on 31 January 2020

Chanel, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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OT
Chicago
1 review
Dined on 19 January 2020
Overall5Food5Service4Ambience3

Great chef. Nice waitress. Yummy food!

OT
Chicago
1 review
Dined on 19 January 2020
Overall5Food5Service5Ambience5

We celebrated my husband’s 32nd and had a very memorable and delicious experience! The server was very sweet and the hibachi master/cook was humorous as well. Great service and food!

ER
1 review
Dined on 19 January 2020
Overall4Food4Service1Ambience4

1 important thing, before being seated I told the hostess that we were celebrating a birthday as was it noted on our open table reservation. When we were seated I told the server too. We waited and they bring the bill, I asked for the ice cream for the Birthday person and she grabbed the bill brings the ice cream and hands me the bill with the added ice cream and no Birthday recognition. At least sing if you're charging me!

SA
Chicago
14 reviews
Dined on 18 January 2020
Overall5Food5Service5Ambience4

This place costs a lot. But when the check comes... our belies are full, our plates are clean, we are more than satisfied, and we were even entertained:). It’s always delightful. This particular time our chef, Martin, was exceptional. Well done Benihana’s!

D
Chicago
4 reviews
Dined on 12 January 2020
Overall5Food5Service5Ambience5

The best chef! Chef Xin!

TB
Hawaii
3 reviews
Dined on 12 January 2020
Overall5Food5Service5Ambience4

Great food, great experience. Always a great night out.

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