Benihana - Indianapolis, IN

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1. RB

   RoseannaB

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   My favorite place to celebrate my birthday !! We have never had a bad experience here Food and Chef were awesome .

   Report
2. TK

   TeeyosKorner

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Yakisoba Lunch special was delicious and I had an amazing time for my anniversary :)

   Report
3. K

   Kelli

   Indiana

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service5ambience4

   Delicious food, great service and friendly staff. Restrooms could be better.

   Benihana - Indianapolis, INResponded 3 days ago

   Dear Kelli Thank you for your feedback! Come back soon!

   Report
4. OT

   OpenTable Diner

   Indiana

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food3service1ambience2

   I cannot put into words how horrible tonight was. From the server (brand new?), to the cook, to management. Management should've been seen and the cook should've been more enthusiastic. The server, bless his heart. My husband and I left this restaurant like we were leaving a funeral. Literally, did not talk all the way home. We allowed this experience to ruin our mood.? Happy Birthday to me

   Benihana - Indianapolis, INResponded 3 days ago

   Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
5. D

   Dani

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   The new manager has really turned it around, service was exceptional

   Benihana - Indianapolis, INResponded 3 days ago

   Dear Dani We appreciate you dining with Benihana, thank you for the kind words!

   Report
6. J

   Jason

   Indiana

   14 reviews

   vip
   1.0

   14 reviews

   Dined 7 days ago

   overall1food1service3ambience3

   Food was disgusting. My stomach is definitely feeling it the next morning.

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Jason on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
7. C

   Coolel

   Indiana

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   It took too long to be served. There was no good customer service.

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Coolel On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
8. OT

   OpenTable Diner

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 20 May 2022

   overall5food5service5ambience5

   Really good service. Everything was clean and the food was good.

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Guest thank you so much for your feedback, we hope to see you back again soon!

   Report
9. CB

   ChellieBabe

   Indiana

   3 reviews

   4.0

   3 reviews

   Dined on 18 May 2022

   overall4food5service4ambience4

   Our server did a good job. She was a bit slow at times but friendly and passable. Our chef, Renaldo was excellent as usual! The food was delicious, the steaks were cooked perfectly, he is THE BEST!

   Benihana - Indianapolis, INResponded on 20 May 2022

   Dear ChellieBabe Your feedback is appreciated. We will be sure to share your kind words with the team.

   Report
10. J

    Jadensmom2009

    Indiana

    1 review

    1.0

    1 review

    Dined on 18 May 2022

    overall1food1service5ambience1

    Cool didn’t season food at all , rushed through it

    Benihana - Indianapolis, INResponded on 20 May 2022

    Dear Jadensmom2009 We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
11. DS

    DanaS

    Indiana

    1 review

    2.0

    1 review

    Dined on 15 May 2022

    overall2food5service1ambience2

    I always loved Benihana, but I was very disappointed in the service. The chef was great and entertaining, but it took forever to get our drinks, soups, salads, appetizers, and to even order our food. Getting refills also wasn't an option as we could never find the server. Pretty disappointing when we had a reservation for 6:45 for 6 people, and our bill was $298. We then still gave a $54 tip hoping that the chef will at least get some of that. For such an expensive outing, we would expect good service.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear DanaS On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
12. MC

    MaryC

    Memphis/West TN

    10 reviews

    2.0

    10 reviews

    Dined on 15 May 2022

    overall2food5service2ambience3

    Usually this is a place I can count on to have great food and pretty good service, but this time I was disappointed in the service. We were seated at 8:30 pm and didn’t get finished until after 11:00 pm. We were told upon arrival that they were 30 minutes behind, so not alarmed by that but never expected to have such a long wait for service. We waited a long time before any soup, salad or appetizers were brought out. Our server disappeared for long periods of time, I got no refills on water until after the meal was cooked. I don’t know why. Our table wasn’t the only one with long waits. I observed several where people sat long times before they got soup and salad as well. By the time our food was cooked, I wasn’t very hungry anymore, just tired. I ate a few bites and was done. Then had to wait for the check. This was one of my worst visits to Benihana ever at this location. I would not recommend going there based on this experience.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear MaryC Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
13. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on 14 May 2022

    overall1food2service2ambience1

    They were out of certain beers that are staples. The cook was horrible with interacting with the table. One of the worst experience that I have had

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
14. AC

    AmandaC

    1 review

    1.0

    1 review

    Dined on 14 May 2022

    overall1food1service1ambience1

    We waited about 45 minutes before we even got our drink order. We were there an hour and a half and still hadn’t even had anyone over to begin our dinner. Needless to say, we left. Which was disappointing as a first visit and birthday celebration. Not sure if we’d return.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear AmandaC On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
15. B

    Buffy

    Indiana

    22 reviews

    3.0

    22 reviews

    Dined on 13 May 2022

    overall3food4service4ambience2

    Food and service was good. However the facility is in need of a cleaning and updating. The carpet was so soaked with food grease my shoes were sticking to the floor.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear Buffy We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
16. JG

    JulieG

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on 11 May 2022

    overall4food4service4ambience4

    It was festive, but the noise was too loud to concentrate on conversation.

    Benihana - Indianapolis, INResponded on 16 May 2022

    Dear JulieG We are happy to hear that you enjoyed the dining experience!

    Report
17. SE

    SheilaE

    1 review

    3.0

    1 review

    Dined on 11 May 2022

    overall3food4service3ambience3

    It was a good family experience to celebrate a birthday.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear SheilaE Thank you for allowing us to be a part of the special occasion!

    Report
18. OT

    OpenTable Diner

    Indiana

    1 review

    5.0

    1 review

    Dined on 10 May 2022

    overall5food5service5ambience5

    Always a great time! Ernesto kept my son excited with tricks and our server was on top of everything !!

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
19. AB

    AB1974

    Indiana

    1 review

    3.0

    1 review

    Dined on 8 May 2022

    overall3food4service3ambience2

    Food was delicious but the atmosphere could use some work. Armed security stands by which in itself sets the tone for the mood and ambiance of the restaurant.

    Benihana - Indianapolis, INResponded on 12 May 2022

    Dear AB1974 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
20. m

    mamafoodie

    1 review

    2.0

    1 review

    Dined on 8 May 2022

    overall2food4service3ambience1

    This location is filthy. I literally stuck to the floor of the bathroom and had to pry my sandal off the floor. Upon returning to our seats I immediately wiped down my daughter's high chair which return a thick coat of black onto the wipe. The table counter was even worse! My husband stuck to the back of his chair. The floor had food (discarded shrimp tails) all over it. It was worse than toilets I encountered in the jungles of Indonesia... no joke! Oh and there was a hired cop at the door of the restaurant. I didn't ask why but I will say the crowd there was different than what I had expected. Our server and chef were nice. Food was as expected. Will never return for fear of catching some virus or a bullet....

    Benihana - Indianapolis, INResponded on 16 May 2022

    Dear mamafoodie Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5

    We picked the perfect time to come at as it was very slow even for Mother’s Day. Our service was great and the food came out very quickly.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
22. PM

    PamM

    1 review

    5.0

    1 review

    Dined on 7 May 2022

    overall5food5service4ambience5

    Always a fun experience and a great way to celebrate with the family.

    Benihana - Indianapolis, INResponded on 17 May 2022

    Dear PamM On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 7 May 2022

    overall2food3service2ambience2

    We made reservations for 5pm and arrived early. Once we got our order placed, it was after 6pm before a chef finally came to our table. Unfortunately we got the chef that’s been there since they opened years ago. At least that’s how it felt. He was there to cook the food and that’s it. We didn’t get a show at all. I resorted to watching the chef behind him entertaining his table. We finally got out of there after 7pm. It’s been a long time since I’ve been here, but unfortunately will not return.

    Benihana - Indianapolis, INResponded on 12 May 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
24. OT

    OpenTable Diner

    Las Vegas

    1 review

    1.0

    1 review

    Dined on 7 May 2022

    overall1food1service1ambience1

    The worst service and food at any Benihana’s

    Benihana - Indianapolis, INResponded on 12 May 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
25. K

    Ka08

    Indiana

    1 review

    4.0

    1 review

    Dined on 7 May 2022

    overall4food3service4ambience3

    Our cook at the cooktop to high. Food was alright but has been better in the past.

    Benihana - Indianapolis, INResponded on 11 May 2022

    Dear Ka08 Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
26. RP

    RobinP

    1 review

    3.0

    1 review

    Dined on 5 May 2022

    overall3food5service4ambience4

    Floors in bathroom were sticky. Ser ice was good .

    Benihana - Indianapolis, INResponded on 9 May 2022

    Dear RobinP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
27. G

    Grandma

    Indiana

    9 reviews

    5.0

    9 reviews

    Dined on 1 May 2022

    overall5food5service5ambience5

    This is a great place to take your grandchildren to celebrate their birthday. . . lunches are a bargain and ample food for most people. Yesterday I took my grandson, his wife, and four month old son. . . good food, good value for my money, and pleasant experience!

    Benihana - Indianapolis, INResponded on 9 May 2022

    Dear Grandma Thank you for celebrating your special occasion with the Benihana team!

    Report
28. J

    Justin

    Indiana

    1 review

    1.0

    1 review

    Dined on 28 April 2022

    overall1food2service1ambience2

    An absolutely poor experience compared to several times we’ve eaten their over the past few decades. We had a very early dinner (4:30pm), so the restaurant was very empty. There were only two other tables seated for most of the time we were there until after 5pm. In other words, they were not busy at all. Our server couldn’t have cared less about us at all. She never brought out our appetizers that were on our bill (that we had to ask to have them deleted from our bill), she never once asked if any of us needed refills (we had to flag her down and ask), and then we sat at the table after we were all clearly finished for 20 minutes until she brought the after dinner ice cream (it was miserable just sitting there, with no new drinks, no ice cream, nor no bill to pay for 20 minutes). As far as the food- it started with barely warm soup! We couldn’t believe how cool their soup was. You could tell it hadn’t been even simmering since the onions and mushrooms tasted/felt completely raw. The salads were near frozen too- the lettuce seemed as though it came out of a freezer! At one point too, the chef asked our server to bring out the bowls for the fried rice- she never brought them! So, a few minutes later, the chef actually left our table to go get the bowls himself! Also, the chef was not entertaining at all- barely any fun at all compared to chefs in the past! He just didn’t engage with us that much at all. In the past, chefs were fun, made jokes, and even flipped food to us! None of that now. It was an awful experience- we do not recommend anyone go to this place thinking it will be a luxurious time!

    Benihana - Indianapolis, INResponded on 2 May 2022

    Dear Justin on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
29. PC

    PeggyC

    1 review

    1.0

    1 review

    Dined on 25 April 2022

    overall1food2service1ambience3

    We had a rude waitress. Had to wait 20 minutes and ask three people to refill our water, paid for the dinner that included to ice cream and green tea and didn’t get offered either and got an attitude from the waitress when I brought it up. Finally got the ice cream but not the tea. Food was mediocre at best. We won’t return.

    Benihana - Indianapolis, INResponded on 29 April 2022

    Dear PeggyC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
30. I

    Indyguy

    Indiana

    50 reviews

    vip
    1.0

    50 reviews

    Dined on 25 April 2022

    overall1food2service1ambience3

    I decided to downgrade my review as after my first review I was asked to provide more information about the issue I had there.. I explained that the server notes that I had a shellfish allergy and yet the e chef touch every piece of my food except the rice with his spatula after he would touch the shrimp. I even said something to the chef and it is unclear wether he understood me or not. They did not offer to make me fresh chicken or anything, not even after I sent more information from my last review. I didn’t feel safe eating some of my food

    Report
31. OT

    OpenTable Diner

    Indiana

    1 review

    2.0

    1 review

    Dined on 24 April 2022

    overall2food4service1ambience2

    It's been awhile since I've had a painful meal. Two hours at benihana Yes I'm on my soapbox. 45 minutes till they started cooking. Had to ask for soup and salad. Had to ask for my rice. Dirty silverware. My youngest didn't get her fried rice, we had to ask to get her chicken. Cook didn't talk with us, didn't do any “show" The vegetables my dinner? One piece of zucchini and onions. Took 20 minutes to find waitress to pay bill. I thought since dad and gf were coming down to celebrate my birthday we'd go there. Should be just stayed local. I didn't even take a photo. I skipped dessert. It was painful.

    Benihana - Indianapolis, INResponded on 26 April 2022

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
32. SB

    SamuelB

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5

    Wonderful food and overall service. We live in OHio and this was our second dinner visit there in 2 months.

    Benihana - Indianapolis, INResponded on 2 May 2022

    Dear SamuelB Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
33. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 23 April 2022

    overall5food5service5ambience5

    It was amazing the whole family loved it!

    Benihana - Indianapolis, INResponded on 28 April 2022

    Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
34. SJ

    SheneJ

    Indiana

    6 reviews

    5.0

    6 reviews

    Dined on 23 April 2022

    overall5food5service5ambience5

    We went for my brothers birthday the service was phenomenal

    Benihana - Indianapolis, INResponded on 28 April 2022

    Dear SheneJ Thank you for celebrating your special occasion with the Benihana team!

    Report
35. SR

    StaceyR

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food5service5ambience3

    We made a reservation got seated promptly our chef was fantastic cooked the food quickly but performed all the Benihana chef tricks and was very personable waiter did a great job we all had filets and they melted in your mouth

    Benihana - Indianapolis, INResponded on 29 April 2022

    Dear StaceyR Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
36. r

    ramonat

    1 review

    4.0

    1 review

    Dined on 23 April 2022

    overall4food4service5ambience3

    It says there was a dress code but it seems like nobody abided by it. It was a little crowded and all the tables seemed very close to each other

    Benihana - Indianapolis, INResponded on 28 April 2022

    Dear ramonat We are happy you enjoyed the experience! Come back soon!

    Report
37. KS

    KeithS

    Indiana

    1 review

    4.0

    1 review

    Dined on 22 April 2022

    overall4food5service5ambience2

    Food was good cook was great. But it was so loud you could hardly hear your neighbor!

    Benihana - Indianapolis, INResponded on 28 April 2022

    Dear KeithS Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
38. b

    barnstormer

    Indiana

    2 reviews

    4.0

    2 reviews

    Dined on 21 April 2022

    overall4food5service4ambience3

    Food was good, had to wait a short while past our reservation time to get seated. Service was improved over our last visit. Had to ask for the green tea to be served, and then only one out of four was served the tea. On the other hand, the server made sure we got ice cream/sherbet for dessert. Over-all much better than before. Prices are up since before the pandemic.

    Benihana - Indianapolis, INResponded on 28 April 2022

    Dear barnstormer We are happy to hear that you enjoyed the dining experience!

    Report
39. B

    Bigbicep

    Indiana

    1 review

    1.0

    1 review

    Dined on 21 April 2022

    overall1food2service1ambience1

    Had to wait 15 minutes past our reservation for a server to show up. They stated they had no help. What happened to this restaurant. Me and my wife dressed up. On there website it states a dress code. People wore blue jeans, flip flops. You can see the grease on the stained ceiling and emergency lighting that has accumulated over the years. A server brought out our rice and put it on the table behind us. Finally I got up and got it. Asked for a refill on ice tea which I never received. The server asked if it was a birthday we were celebrating. I stated my birthday and 20 year anniversary. They sung happy birthday to another indication the table and never acknowledged us. This place used to be special. Now it’s dirty and no customer service anymore. They also now have a cop sitting at the door watching videos on his phone. Will not be going back.

    Benihana - Indianapolis, INResponded on 25 April 2022

    Dear Bigbicep On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
40. TP

    TaviaP

    1 review

    5.0

    1 review

    Dined on 21 April 2022

    overall5food5service5ambience5

    Amazing food, cooked right in front of you with a chef!!! Dinner and a show what’s not to love.

    Benihana - Indianapolis, INResponded on 27 April 2022

    Dear TaviaP Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report