Benihana - Dearborn, MI

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1. JJ

   JenniferJ

   Las Vegas

   1 review

   5.0

   1 review

   Dined today

   overall5food5service5ambience5

   Awesome food, Awesome experience!!! Our waitress was witty and nice, also very quick to help us with everything. The chef prepared our food to perfection!

   Report
2. OT

   OpenTable Diner

   Detroit

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food4service2ambience2

   Reservation wasn’t ready on time, was sitting at table almost an hour and a half before any food came out and was a total 2-1/2 hour experience. Manager could care less, he was too busy playing on his phone and messing with his staff workers.

   Benihana - Dearborn, MIResponded today

   Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

   Report
3. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience1

   The experience was very Terrible I arrived to my reservation(2:08pm)early for them to change my time(2:30) to 2:00 seating which had a waiting period until 2:15pm which is understandable I waited along with the other parties which was all there to not be seated until 2:50pm after being seated we was never greeted by an associate or anything until asking another staff member for the waitress which then didn’t arrive until 3:15 no beverage no menu no anything. After the waitress finally came we gave orders along with drinks. She was suppose to come back and take our alcoholic beverage. She brought the soup and fountain drinks and never returned to not one guest. When she arrived everyone had ate another waiter brought us boxes for our remaining dinners. When we ask for us they acted like they couldn’t find her we finally see her walking through the door looking high. Like you took a whole smoke break with a full table of guest you suppose to be assisting! Brought the checks then disappeared again and another waitress brought back change then another waitress had to bring condiments and beverage refills that was never brought. Just terrible and unacceptable then let’s not forget about the object that was found in the food that no one knew that the restaurant what was it just disgusting and need to close!!!!!!

   Benihana - Dearborn, MIResponded today

   Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
4. SW

   SharondaW

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience4

   Our waiter was amazing. He made sure we was ok even joked with us and was very creative with the children .

   Benihana - Dearborn, MIResponded today

   Dear SharondaW Your feedback is appreciated. We will be sure to share your kind words with the team.

   Report
5. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   2.0

   1 review

   Dined 5 days ago

   overall2food4service1ambience1

   Never again for Dearborn for us.

   Benihana - Dearborn, MIResponded 1 day ago

   Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

   Report
6. OT

   OpenTable Diner

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   overall4food5service3ambience4

   I was there 5.19 to celebrate my son’s 17th BDay. Overall, the waitress & chef were very pleasant. She was consistent with refilling our drinks, making sure she checked in on our needs & accurate in taking our orders. CHEF was funny, he joked with the kids, prepared the food as asked & definitely was generous with the garlic butter. We waited for a few even after we arrived to our scheduled reservation time, which was 5:00 pm. And again, we waited a bit longer once seated.. but it’s to be expected of any restaurant that’s understaffed. Once service began, it was a steady flow.

   Benihana - Dearborn, MIResponded 2 days ago

   Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

   Report
7. C

   Concreteman315

   Detroit

   18 reviews

   3.0

   18 reviews

   Dined 7 days ago

   overall3food5service1ambience5

   Started out good seated early then went down hill Never received napkins, still waiting on my drink that never came told was coming twice, midway thru dinner boxes and bills coming way premature. Manager should have helped out it's staff. And a bonus was questioned about my tip totally inappropriate. They need help bad its been getting worse there for the last 6 months. Think I'm taken a long brake from this location

   Benihana - Dearborn, MIResponded 6 days ago

   Dear Concreteman315 Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

   Report
8. T

   Tanekao

   Detroit

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food5service1ambience1

   The Server was very rude I told her I will pack my things that she sent around it was talking back to me

   Benihana - Dearborn, MIResponded 6 days ago

   Dear Tanekao on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

   Report
9. DB

   DarlineB

   1 review

   1.0

   1 review

   Dined on 17 May 2022

   overall1food1service1ambience2

   My food was not edible. I ordered a side of the hibachi veggie, with extra mushrooms. For the veggie the grilled only onions and zucchini no mushrooms, then she grilled the mushrooms for the side that was shared in equal amounts. I requested more garlic butter and the chef dumped at least a cup of it on top of my rice. I scooped as much of the butter off as I could. I could not eat it.

   Benihana - Dearborn, MIResponded 6 days ago

   Dear DarlineB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

   Report
10. AC

    AlmaC

    Detroit

    1 review

    3.0

    1 review

    Dined on 16 May 2022

    overall3food4service1ambience1

    The service was slow and the coupon was not honored.

    Benihana - Dearborn, MIResponded 6 days ago

    Dear AlmaC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
11. A

    Ashley

    1 review

    5.0

    1 review

    Dined on 16 May 2022

    overall5food5service5ambience5

    Not too crowded & Food was great. My first time and I’ll definitely go back again.

    Benihana - Dearborn, MIResponded 6 days ago

    Dear Ashley Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
12. OT

    OpenTable Diner

    Detroit

    1 review

    4.0

    1 review

    Dined on 14 May 2022

    overall4food5service5ambience4

    It was nice

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear Guest thank you so much for your feedback, we hope to see you back again soon!

    Report
13. DP

    DederahP

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    Everything was awesome. My steak was cooked perfect and our cook was phenomenal.

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear DederahP We appreciate you dining with Benihana, thank you for the kind words!

    Report
14. LT

    LaTashaV

    1 review

    3.0

    1 review

    Dined on 14 May 2022

    overall3food5service3ambience2

    Did not like the fact if your guest are late in your party they can’t be seated with you. Waite staff was a bit annoyed and it showed on they faces and demeanor. I spent $500 for a birthday dinner. We had 2 tables 16 guest total. They made a Goos $900 off us. Even though a $67 service charge was included in my bill I still tipped $40. It was an experience for my daughters but I’ll never give them that type of money again for the service we received from one of our waitress. At the end she got better but still your professional face and mannerisms must always be on point especially in the service industry no matter how frustrated you may be.

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear LaTashaV On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
15. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined on 14 May 2022

    overall3food5service3ambience3

    They didn’t acknowledge my celebration occasion as noted on my OpenTable reservation. I had a six course meal and after dinner was serve instead of bringing dessert they mmediately brought the check like they just wanted to get us out of the restaurant. They also fail to offer sauces which are normally served with dinner. For over $200 for dinner for 3 I just expected more and have gotten better in the past.

    Benihana - Dearborn, MIResponded 7 days ago

    Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
16. SS

    SassySasha

    Detroit

    1 review

    4.0

    1 review

    Dined on 13 May 2022

    overall4food5service5ambience4

    We have to wait about 10-12 minutes after our reservation time but when we got to the table our server was on it, professional, friendly and knowledgeable. It was three of us and then the other party was very friendly and all around great vibes!!!

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear SassySasha Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
17. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on 13 May 2022

    overall1food2service1ambience1

    Was over charged manager did not have customer service as his priority

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
18. SH

    SHARRONG

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined on 11 May 2022

    overall5food5service5ambience5

    THE CHIEF WAS GREAT IT WAS MY DAUGHTER 12TH B-DAY!! WE HAD A BALL!! THANK YOU!

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear SHARRONG Thank you for allowing us to be a part of the special occasion!

    Report
19. HH

    HermanH

    Detroit

    1 review

    4.0

    1 review

    Dined on 10 May 2022

    overall4food5service4ambience4

    You could be a little quicker in service, otherwise everything was fine.

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear HermanH Thank you for your feedback! Come back soon!

    Report
20. CM

    CrystalM

    1 review

    1.0

    1 review

    Dined on 10 May 2022

    overall1food5service1ambience1

    They cook didn’t put on a show when cooking . That’s the point of going . The waitress didn’t refill our drinks . They messed up everyone’s bills and had to fix them 3 times . The service could of been better was disappointed in our visit .

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear CrystalM Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
21. JD

    JoycelynD

    1 review

    3.0

    1 review

    Dined on 10 May 2022

    overall3food2service4ambience4

    Benihana’s is a very nice restaurant. A bit pricey for the food portions but overall it’s ok.

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear JoycelynD Thank you for your feedback! Come back soon!

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5

    Great day and good foood thanks

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
23. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service3ambience2

    Mothers Day

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
24. MH

    MarloH

    1 review

    5.0

    1 review

    Dined on 8 May 2022

    overall5food5service5ambience5

    Cook was excellent. Food was the best I've had since going.

    Benihana - Dearborn, MIResponded on 16 May 2022

    Dear MarloH On behalf of the Benihana team we look forward to serving you again!

    Report
25. MM

    MonicaM

    Detroit

    6 reviews

    1.0

    6 reviews

    Dined on 6 May 2022

    overall1food3service1ambience3

    The salad was totally inedible. The lettuce was limp and mushy, as if it were frozen and thawed out. We did not receive the dipping sauces until we finally had to ask for them and, at that point, the food was too cold to eat. We were not offered hot tea, and dessert was not offered to those who had it included in their meals (six out of eight people). It was a 60th birthday celebration for me, and it turned out to be the worst dining experience I have ever had. It's a shame because it used to be my favorite restaurant.

    Benihana - Dearborn, MIResponded on 9 May 2022

    Dear MonicaM On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
26. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 6 May 2022

    overall1food1service1ambience1

    The service was horrible, I ate there many time before. The is the worst experience in my life. The cook was very disrespectful to the customers and cooked everything backwards, very insulting the way food was handed and served as well, I had to walk out with my guest and seek other restaurant

    Benihana - Dearborn, MIResponded on 9 May 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
27. CS

    CorettaS

    Birmingham

    1 review

    1.0

    1 review

    Dined on 6 May 2022

    overall1food1service1ambience1

    I’ve never experienced what I encountered last evening at Dearborn location. Cook came out cooking entrees instead of rice, forgot to stock food cart, slinging eggs and food everywhere didn’t interact nor give us the Benihana Experience (tricks and all) like each cook does then walked off without finishing preparing our meals. Manager was called twice however no resolve. We left hungry

    Benihana - Dearborn, MIResponded on 9 May 2022

    Dear CorettaS Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
28. KB

    KimB

    1 review

    2.0

    1 review

    Dined on 4 May 2022

    overall2food4service4ambience3

    We made reservations for 5pm and arrived at 4:20. The people at the desk did not seat us until 5:15 and were on their phones not helpful or motivated. Once seated our server was friendly. The music playing was loud hard to talk and have conversation. My son lost an envelope with a large amount of money inside and seeked out manager for assistance - he said he was too busy to review the security tapes. We left contact information with him and never heard from him. What a disappointment. Also day prior I called and was on hold for over 40 minutes and no one picked up the phone.

    Benihana - Dearborn, MIResponded on 12 May 2022

    Dear KimB On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
29. J

    Jcarr

    1 review

    1.0

    1 review

    Dined on 3 May 2022

    overall1food3service1ambience2

    Make sure you’re not hungry or in a hurry when you go to this location. I’m not joking. Our Reservation for 3 was at 8:30.. the chef started cooking at 10:30pm. Initial Drinks (waters) took minimum 40 minutes. Salads and soups about an 1 1/2. This is no exaggeration. You’ve been warned. They are extremely understaffed. It is not the staffs problem they truly did what they could and were pleasant. I would not recommend this location due to the wait. Will not be back. The food was good and the chef was nice and professional.

    Benihana - Dearborn, MIResponded on 5 May 2022

    Dear Jcarr On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience5

    Celebrated my brothers birthday, chef was excellent had all of us laughing, food was amazing and pricing for 9 adults was almost 450$ over all so worth the price and experience. Will defend be back to celebrate other occasions. Benny the chef recommended 100% 15 years of experience.

    Benihana - Dearborn, MIResponded on 10 May 2022

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
31. S

    Samantha

    1 review

    1.0

    1 review

    Dined on 2 May 2022

    overall1food3service1ambience1

    customer service (host) was rude, server was not attentive. place was understaffed we waited 30 mins after reservation time and 30 mins at table over all dinner took 3.5 hours

    Benihana - Dearborn, MIResponded on 5 May 2022

    Dear Samantha We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
32. CP

    CarlyP

    1 review

    2.0

    1 review

    Dined on 2 May 2022

    overall2food4service1ambience1

    Horrible service. We had reservations at 6:30 and didn’t get our food until close to 8:30. The staff all were slow moving and appeared to not want to be there. Our waitress forgot multiple things, even after we reminded her. Will not be coming back to this location.

    Benihana - Dearborn, MIResponded on 5 May 2022

    Dear CarlyP On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
33. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 2 May 2022

    overall1food2service1ambience1

    Went for my birthday celebration and had a horrible experience. The Chef was not interactive with the table and was rude to another couple at the table when she mentioned her Shrimp allergy (that she mentioned to the server). The chef just wiped the utensil and continued to make her food. The server never came back to the table after she brought our soup and salad. Our entire table never received a refill. Overall felt very neglected for the amount of money spent. Will not return.

    Benihana - Dearborn, MIResponded on 5 May 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
34. CP

    CrisP

    1 review

    1.0

    1 review

    Dined on 2 May 2022

    overall1food4service1ambience1

    Service was slow. We didn’t get napkins until the middle of the meal. Also the restaurant looked like everything needed to be wiped down. Piles of stuff just sitting on tables.

    Benihana - Dearborn, MIResponded on 5 May 2022

    Dear CrisP We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
35. DC

    DanielleC

    1 review

    1.0

    1 review

    Dined on 1 May 2022

    overall1food2service1ambience3

    Server couldn’t keep up! Cook was all over the place

    Benihana - Dearborn, MIResponded on 3 May 2022

    Dear DanielleC We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

    Report
36. OT

    OpenTable Diner

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on 30 April 2022

    overall5food5service4ambience4

    My experience overall was good! Everything was great including the drink I had.

    Benihana - Dearborn, MIResponded on 6 May 2022

    Dear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
37. LB

    LisaB

    1 review

    4.0

    1 review

    Dined on 28 April 2022

    overall4food5service4ambience2

    The restaurant should be cleaner! The floor was filthy between the grills. I noticed dust on the exhaust fans.

    Benihana - Dearborn, MIResponded on 4 May 2022

    Dear LisaB We are happy you enjoyed the experience! Come back soon!

    Report
38. AG

    AGCalvin

    1 review

    1.0

    1 review

    Dined on 27 April 2022

    overall1food1service2ambience1

    Service was horrible. Waitress was barely available and didn’t come back to refill drinks at all or see if we needed anything. My chef barely used oil and burned our eggs. He used one broken chicken breast for a big platter of rice which meant we had minimum chicken in our bowl. I’ve never had such a horrible experience at Benihana and I won’t be returning.

    Benihana - Dearborn, MIResponded on 29 April 2022

    Dear AGCalvin On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
39. CM

    ChristianM

    Chicago

    1 review

    1.0

    1 review

    Dined on 26 April 2022

    overall1food1service1ambience1

    You guys were late with my reservation by almost 25 minutes. Your staff me conflicting information about my birthday coupon saying I can eat one meal there and then take the other one to go. I asked for a table of one and you sat me with five other people. I never even got a chance to eat the food because you said I need a to buy$ 30 worth of food and watch them cook $60 worth of food despite me wanting to just take one meal to go. I was extremely dissatisfied and just left.

    Benihana - Dearborn, MIResponded on 29 April 2022

    Dear ChristianM On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
40. ML

    MartinL

    1 review

    5.0

    1 review

    Dined on 26 April 2022

    overall5food5service5ambience5

    had a great time with my wife fornour anniversary. chef was very nice and our server summer was on top of everything

    Benihana - Dearborn, MIResponded on 3 May 2022

    Dear MartinL Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report